Barberton Citizens Hospital was experiencing issues with an ineffective management firm for its Emergency Department. To improve patient care, Emergency Medicine Physicians (EMP) was brought in to manage the department. EMP hired more physicians and physician assistants, changed shift patterns to 8 hours, and implemented Fast Track coverage. These changes have led to the Emergency Department now functioning at peak efficiency with reduced wait times, making EMP an effective partner for the hospital.

1. Barberton Citizens Hospital
Problem
Discontent with an
ineffective management firm
contributed to Barberton's
decision to outsource
management of the
Emergency Department to
Emergency Medicine
Physicians in 1995.
Solution
To improve customer service and patient care, EMP re-evaluated staffing and
scheduling. EMP hired five residency trained, board certified emergency
physicians to supplement the existing Emergency Department staff and adjusted
the staffing schedule. EMP changed the shift patterns from 11-hour and 13-hour
shifts to 8-hour shifts. Fast Track coverage is also available 12 hours a day.
Physician Assistants provide 15 hours of additional coverage each day. EMP is
now functioning as an effective partner with Barberton Citizens Hospital and the
ED now functions at peak efficiency with the shortest waiting times in Summit
County.
Barberton Citizens Hospital 155 Fifth Street NE Barberton, OH 44203 Phone: (330)745-1611
www.EMP.com