This paper analyses the role of the banks Ombudsman in India and try to evaluate the effectiveness of the Banks ombudsman as a banking dispute Redressal body. This paper also focuses on the functions and role of bank ombudsman for Indian banks as an arbitrator to address the grievances of Indian banking Customers and make the balance between banks & customers .In current competitive banking scenario most of Indian banks are more inclined towards the banking business & profit which cause the ignorance of banking norms by the Indian banks & responsible for banking grievances.