HOW TO PROVIDE EXCELLENT AFTER SALE SERVICE by
learning about customer service engagement strategies and about managing expectations.
RESOURCES----------
BLOGS
Zen Desk Blog [www.zendesk.com/blog]
Help Scout Blog [www.helpscout.net/blog]
BOOKS
Exceeding Customer Expectations by Kirk Kazanjian
Driving Loyalty by Kirk Kazanjian
Zingerman’s Guide to Service by Ari Weinzweig
Nice Companies Finish First by Peter Shankman
Satisfaction by Chris Denove
These slides were part of a presentation given at an
I Love Marketing Meetup
In Tempe, Arizona on August 16, 2013.
I Love Marketing is a Podcast by Joe Polish and Dean Jackson where they talk about new marketing ideas, direct mail ideas, lead generation, lead conversion, getting referrals, stick strategies, email marketing, psychology, books, people and even productivity.
Find out more at ilovemarketing.com or
Listen to the podcasts on iTunes
Quy trình 7 bước thành công với giải pháp Automation Sale and Marketing của I...Hapec Media
Bài Thuyết trình quy trình 7 bước thành công với giải pháp Automation Sale and Marketing của Infusionsoft của Việt Thịnh Media - Đối tác chính thức của Infusionsoft - Công ty số 1 thế giới về giải pháp Online Automation Sale & Marketing
HOW TO PROVIDE EXCELLENT AFTER SALE SERVICE by
learning about customer service engagement strategies and about managing expectations.
RESOURCES----------
BLOGS
Zen Desk Blog [www.zendesk.com/blog]
Help Scout Blog [www.helpscout.net/blog]
BOOKS
Exceeding Customer Expectations by Kirk Kazanjian
Driving Loyalty by Kirk Kazanjian
Zingerman’s Guide to Service by Ari Weinzweig
Nice Companies Finish First by Peter Shankman
Satisfaction by Chris Denove
These slides were part of a presentation given at an
I Love Marketing Meetup
In Tempe, Arizona on August 16, 2013.
I Love Marketing is a Podcast by Joe Polish and Dean Jackson where they talk about new marketing ideas, direct mail ideas, lead generation, lead conversion, getting referrals, stick strategies, email marketing, psychology, books, people and even productivity.
Find out more at ilovemarketing.com or
Listen to the podcasts on iTunes
Quy trình 7 bước thành công với giải pháp Automation Sale and Marketing của I...Hapec Media
Bài Thuyết trình quy trình 7 bước thành công với giải pháp Automation Sale and Marketing của Infusionsoft của Việt Thịnh Media - Đối tác chính thức của Infusionsoft - Công ty số 1 thế giới về giải pháp Online Automation Sale & Marketing
50 Customer Service Quotes You Need to Hang In Your OfficeDesk
Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. To remind you of the amazing opportunities that powerful customer service holds, here is a compilation of insightful words of wisdom from the best in the business.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
Como aproveitar a multidão para inovar nas pequenas e médias empresas de forma criativa e com baixo custo? Parece difícil e longe da realidade das PME´s, mas é mais simples do que parece, basta saber o que, onde e como fazer para aproveitar o boom da colaboração digital.
Serão abordados cases de crowdsourcing e crowdfunding que servirão de exemplo para os participantes partirem para a prática para inovar em produtos, serviços, processos e marca.
50 Customer Service Quotes You Need to Hang In Your OfficeDesk
Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. To remind you of the amazing opportunities that powerful customer service holds, here is a compilation of insightful words of wisdom from the best in the business.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
Como aproveitar a multidão para inovar nas pequenas e médias empresas de forma criativa e com baixo custo? Parece difícil e longe da realidade das PME´s, mas é mais simples do que parece, basta saber o que, onde e como fazer para aproveitar o boom da colaboração digital.
Serão abordados cases de crowdsourcing e crowdfunding que servirão de exemplo para os participantes partirem para a prática para inovar em produtos, serviços, processos e marca.
