Bruce Palmer is seeking a new position and provides his resume highlighting his education and professional experience. He has a Bachelor's degree in Geography and Mathematics from the University of Pittsburgh at Johnstown along with a GIS certificate. His experience includes serving in the United States Army National Guard as a Food Service Specialist for over 10 years where he prepared meals for hundreds of soldiers. He also has experience in customer service roles assisting veterans, service members, and their families with insurance benefits and providing program information.

1. Bruce Palmer
102 Lillian Lane, Somerset, PA 15501
plmrbrc@gmail.com, 814-248-2944
EDUCATION
Bachelor ofArts: Geography and Mathematics Minor
University of Pittsburgh at Johnstown January 2010 - December 2014
Geographic Information Systems (GIS) Certificate
University of Pittsburgh at Johnstown December 2014
PROFESSIONAL EXPERIENCE
92G Food Service Specialist
United States Army National Guard
February 2007 – Present
 Awarded Food Service Position at the culmination of 8-weeks basic training and addition
8-weeks of intensive, specialized food service training
 Preparing meals for over 300-600 personals. Responsible for 2-5 soldiers in squad
 Supported battlefield operations and provided food and supplies for over 500 soldiers
 Supplying equipment to personnel and having accountability for equipment
Awake Overnight Representative
Invisions Human Services
April 2014 – Present
 Provide very customized supports for people of all ages with intellectual, physical,
neurological and other disabilities
 Provide transportation, communication, and other necessary assistance to each person
supported related to medical or other emergency situations
 Implement and document all supports as specified in the Individual Support Plan
Customer Service Representative
Health Net FederalServices
June 2014 – Present
 Assisting Service members, veterans,and their family members to understand their
Tricare Insurance benefits, rules, and regulations in a call center environment
 Navigating through various systems for authorizations/referrals for patients and editing
the information if needed

2. ADDITIONAL EXPRIENCE
Veteran Representative
Three Wire Systems
November 2012 – September 2013
 Provided Veterans and Service Members with pertinent program information and
additional career,housing and benefit resource referrals in a call-center environment
 Conduct orientation sessions with the Virtual Collaboration Tool (VCT) for new and
existing clients; including, but not limited to, basic troubleshooting, accessing and using
the program
PROFESSIONAL AFFILIATIONS
Military Veteran Program January 2010 – December 2014
Geography Club September 2012 – December 2014
CLEARENCES and CERTIFICATIONS
Secret Security Clearance February 2007 – February 2017
CPR/AED Adult Certified, American Red Cross May 2014 – Present