This document contains contact and background information for Aya Abed Elsayed AbdAllah. She seeks a job providing growth, excellence, and self-development. She has a Bachelor of Science in law from Mansoura University and diploma in public law. Her experience includes customer service and maintaining customer records at Samaelqahera group. She is fluent in English and has good computer and language skills.

1. Aya Abed Elsayed AbdAllah
Address : ElShorta Tower - Nawal Street, Dokki, Giza, Egypt.
Tel : ( +202) 37480802
Mob: (+2) 01000700292
Email : aya.abed92@hotmail.com
 Objective :
I seek to succeed in an environment ofgrowth and excellence and earn a job
which provides me job satisfaction and self-development and help me
achieve personal as well as organizational goals.
 Education & Qualifications:
 Bachelor ofScience-law, faculty of law English Mansoura University May 2013
 Diploma in Public Law. Mansoura university January 2015 (very good)
 Courses:
 Apply in September 2014:
English and computer skills in CTP (TNT Electronics)
Course. MS Office (Word + Excel + power point).
HTML.
 Computer skills:
1. Excellent knowledge of Microsoft office applications.
2. Proficient user of the Internet.

2. 3. Skillful in Windows software.
4. Fair knowledge of java programming using J-creator pro
 Career Related Experience & Internships:
 February 2015 to October 2015: Customer service at Samaelqahera group (attract
potential customers by answering service questions about Sama activities, open customer
accounts by recording account information, maintain customer records by updating account
information.
Resolve service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
 Language skills:
1. Arabic: Native
2. English: Fluent
3. French: Fair
4. German: Fair
Personal information:
 Date of birth: 1.5.1992
 Place of Birth: Mansoura, Egypt.
 Marital status : Single
 Nationality: Egyptian
REFERENCES FURNISHED UPON REQUEST