Value Proposition canvas- Customer needs and pains
Avoiding the pitfalls when implementing association management systems
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2. Avoiding the pitfalls when implementing Association management systems Presented to: Association Congress 2011 Presented by: Charles Perkin Account Manager TFI Meeting Point
17. Thank you for listening Questions Charles Perkin TFI Meeting Point Make More of Meeting Email: charles.perkin@tfigroup.com Telephone: +44 (0)207 808 5600
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Editor's Notes
Welcome & good morning
Brief background
We make more of meeting through 3 dedicated channels: TFI Pharma – specialist expertise for pharmaceutical and health sciences clients … preferred supplier of GSK TFI Corporate – creative meetings, events and incentives for large worldwide organisations TFI Meeting Point – major projects for government, associations and trade organisations
Introduce case study, company background
Event process As who has analysed their event booking process
Publication booking process, highlight the complexity, and how difficult it is to simplify process’s
This is what we wanted , based on two large conferences we were hoping to manage in house WGRC/Manubuild Lead us to the belief that why not buy a system that covers all our business needs
? - why change first point Will change be accepted ? change Project team people with key Internal membership structures green roof design ?? Income streams £ sign Compatibility – graphic eg IE7 only with Adobe version 9 analytics
Geography of the supplier Support - how much is online - use of manuals, capacity for queries –site testing period Bespoke development –is it supported post live launch ? – use LACL CIEF CPN booking code Of course what is the core business of the supplier, are they Event software suppliers, or can they provide a total encompassing package
Phone image Communicating with members, explain how you are changing their systems Empty board room Project steering group – who leads it (is the leader keen and willing ?), who do they report to, how is it managed Do they have time ? Barriers to change - difficult one, site accounts, general receptiveness of the team to change Diary pic: Timeline of project – don under estimate the time it takes Timeline of testing period – it is long enough, has the time allocated been realistic, are the right people testing it ? – link to capacity of handler to manage problems and respond
Last and by no means least Off the shelf versus hybrid