This document describes the creation of a collaborative "BbSupportjukebox" by multiple universities in the Netherlands to share Blackboard support materials. Universities collaborated to create over 200 support items and organize them into a searchable online jukebox. The jukebox allows users to easily find support documents on a variety of Blackboard topics. Creating shared materials leveraged each university's resources and allowed dynamic updating. The collaboration was deemed a success and the jukebox format may be expanded to other types of institutional support beyond just Blackboard.

1. My Blackboard has Changed, Please Help? Tip:Go to the Blackboard Support Jukebox for Bb Learners On-the-GoWith gratitude to Blackboard (EMEA) for sponsoring the collaborative content creation activities by supplying us with an “out of the box” installation of Bb 9.1.

2. Overview Intro

3. The Collaboration Context

4. The BbSupportjukebox

5. Lessons learned

6. The Roadahead

7. Questions?2/25

8. Avans UniversityFacts and Figures3 cities Breda, Tilburg and ‘s-Hertogenbosch (19 educational units)3 Xplora Learning centers25000 current VLE Blackboard users10 year Blackboard historyCurrently using Bb Learn 9.1 (with CMS Course Delivery, Community Engagement, Content Management)> 8000 Bb basic-portfolio’sActive member of Dutch speaking Bb User Group (NLBbUG )Bert FrissenTeam coordinator Virtual-Learning SupportRick DijsVLE Bb-Admin3/25

9. Overview Intro

10. The Collaboration Context

11. The BbSupportjukebox

12. Lessons learned

13. The Road ahead

14. Questions?4/25

15. What is NLBbUG?NLBbUG Dutch speaking Bb user groupThe origin of the contentIn the Dutch-speaking countries every institute was creating theirown Support-material, all in different data-formats…5/25

16. Where is NLBbUG located?6/25Well, see that little red circle?

17. ParticipantsOverview of all NLBbUGparticipating institutesAmsterdamBruxelles7/25

18. ParticipantsOverview of all NLBbUGparticipating institutesAmsterdamBruxelles8/25

19. Motivation for collaboration Same Bb 9.x migration plans

20. Shared Momentum (Migration Timelines overlap)

21. Limited Content production capacity

22. Need of continuous changes in Support materials

23. Previous experiences show that 80% of the support materials is exchangeable among NLBbUG members

24. The awareness that only through collaboration a full set of support materials can be produced economicallyWhich led to a common goal…9/25

25. Bb9.1Common primary goal10/25To realize a complete set of Bb9.x reusable support-materials