Fonebell, an emerging name in the cloud based solutions is pitching forward to providing cloud Telephony and IVR services for different industries to help them swing the profit and expansion roulette in their favor. The company has some unprecedented solutions to create one-on-one interaction with the clientele and customers for rapid business expansion and growth, so for ensuring that it provides Call reporting, IVR Service, voice prompts, call management service, music on hold, auto-answer, scheduler and automatic call distribution service. This presentation will deal with Automatic Call Distribution System and their benefits in helping business board a profit train.

1. Automatic Call
Distribution (ACD)
System - What is it?

2. What is Automatic call
Distribution?
ACD or also knows as Automatic Call Distribution means
routing the calls to the desired extension where it can be
answered and resolved in the best way. So, it means channeling
the phone to the right person, at the right time—purpose,
customer should not have to wait and they are satisfied each
time when they call.

3. Demand of Automatic
Call Distribution
Automatic Call Distribution Harbors demand because:
• Right person can be reached At the right time
• Call management
• Less pressure on call center
• Customer satisfaction
• At the point Resolve

4. Talking about India, customers have diverse
needs and queries and satiating them can
help the business achieve faster growth and
development. So, many business are getting
attuned towards using Automatic Call
Distribution System.

5. Market Penetration of
Call Distribution
System
• 97% of customer retention rate
• 100 million customer interaction
• 5000 organization across the world benefitting from this system
• 3000 organizations in India using this system for growth and
expansion.

6. Some features and benefits that
have made this system
unprecedented in India
Customization possible, so agents
can answer the call or put it on hold
• More Business generation
• Optimum Customer satisfaction
• Brand Building
• Time Management

7. Agent Call Recording
possible by just moving
the mouse
• Quality Control
• Monitoring
• Customization
• Evaluation

8. Graphical Representation
of Client Handling
• Managing Calls
• Staffing prediction
• Improves Production
• Call length management

9. Call Screening allows
managers to choose the
right person for the job.
• Recognition
• Hassle free experience
• Call Recording]
• Efficiency

10. Conclusion:-
With the help of call management system, businesses catering to
different niches have seen unbelievable turnaround in their
prospects. Through call management system, the possibility of
answering to every customer has been made possible and at the
same time, this system is also helping to create more customers in
the pool.

11. Thank You!
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