The document presents survey data on attitudes toward complaining, revealing significant differences between those who have complained and those who haven't. Key metrics include feelings of being listened to, the impact of complaints on treatment, and the perceived simplicity of the complaint process. Overall, the results indicate a tendency for individuals to feel more positive about complaining compared to non-complainers.

1. 1. Attitudes towards complaining
-43%
-32%
-45%
-42%
-18%
22%
31%
32%
33%
60%
I felt/ would feel that my
complaint made a difference
I felt/ would feel my complaint
was listened to and understood
I was/ would be worried that
complaining might affect the way
I was treated by the organisation
I felt/ would feel that making my
complaint was simple and easy to
do
I felt/ would feel confident to
speak up about my complaint
Disagree Agree
Breakdown of those
who have complained
and those who haven’t
-53%
-42%
-47%
-31%
-30%
-46%
-37%
-42%
-11%
-19%
28%
21%
35%
31%
52%
31%
48%
31%
79%
59%
Comp.
Non-comp.
Comp.
Non-comp.
Comp.
Non-comp.
Comp.
Non-comp.
Comp.
Non-comp.
Of all the people
surveyed