This document discusses key trends in quality management expected to gain momentum in the coming decade. It outlines six trends: stringent supplier quality standards, change management initiatives for consistent work processes, quality management continuously evolving and integrating with project management, using lean management for continuous business growth, strategic quality planning by quality departments, and combining quality and project management principles. It also provides examples of common quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists additional quality management topics covered in downloadable PDF files.

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I. Contents of articles on quality management
==================
 New accomplishments can now be achieved by aligning project management with quality
management
 The trend towards acquiring profound knowledge in quality management is on a continuous rise
With an increased need for quality in every industry sector, it is likely that professionals and
organizations contemplate about where exactly quality management is headed to in the next
decade?
Taking a look at the current trends and analyzing where they take us, is certainly a thought-
provoking and interesting exercise. Such analysis provides a much required competitive edge to
businesses across the globe for staying ahead of competition.
Here are some of the key trends in quality management expected to have a positive impact on
organization’s quality initiatives to gain momentum in the coming decade.

2. 1. Stringent Supplier-Specific Quality Standards
Several problems are being identified regularly when it comes to supplier chain management and
the costs associated with such problems are quite high. Creating supplier-specific stringent
quality standards can phenomenally reduce the risks associated with uncertain supply chain
management.
2. Change Management Initiatives to Ensure Consistency in Work Processes
Organizations have now realized the importance of replacing ad hoc work practices with the
consistent ones in order to ensure knowledge transfer. This guarantees that the knowledge from a
particular resource working on a quality measurable is effectively transferred to other resources
or even to new resources that are expected to take over this responsibility. This can increase the
rate of customer satisfaction.
Although change in quality management system has a direct positive impact on the
organizational bottom-line, this requires significant amount of time. This is because it involves
change across the culture, system, structure and resources of the organization.
3. Quality Management is Continuously Evolving
Quality management is continuously evolving; it is not about a designation or a department or a
position. Rather it is about processes and resources and the manner in which everyone works
within an organization.

3. Quality management is now being integrated into project management, as quality is an element
which is critical for effective development of innovative ideas. Furthermore, clear quality
templates, tools and processes have been the backbone of successful projects.
4. Seeking Continuous Business Growth? – Opt for Lean Management
Although Six Sigma has been the dominant factor in driving improvement in chief business
processes, most of the businesses have already benefitted from it. However, continuous
improvement in business processes can be achieved with the help of Lean principles. The cost
and time required to support Six Sigma are much lesser than the values produced. Lean is
comparatively less expensive, easy to implement and also delivers instant, measurable
improvements.
5. Strategic Quality Planning by Quality Departments
Quality professionals and departments often demonstrate the manner in which they positively
impact the organizational bottom-line. They normally do that with their quality-related initiatives
viz; ISO registration, Six Sigma, Lean, Kaizen and many more.
As these professionals are accountable for the results, they spend time on developing right
quality initiatives. They also ensure that each initiative is linked to one chief strategic imperative
developed by the quality management team.
To Wrap Up

4. Quality is prevalent today and will also dominate the future of businesses across the globe. The
combination of quality and project management principles are expected to govern various
industry sectors in the future. The biggest drawback associated with Six Sigma is, that the clearly
defined quality and process standards are not managed as a project. This causes deviation in the
estimated budget and timelines within which a project should be completed, and thereby fail to
meet customer expectations. Thus, organizations which apply project management approach for
structuring, processing and managing Six Sigma initiatives can reap maximum benefits.
==================
III. Quality management tools
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on

5. the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
 Who filled out the check sheet
 What was collected (what each check represents,
an identifying batch or lot number)
 Where the collection took place (facility, room,
apparatus)
 When the collection took place (hour, shift, day
of the week)
 Why the data were collected
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are

6. used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
4. Scatter plot Method

7. A scatter plot, scatterplot, or scattergraph is a type of
mathematical diagram using Cartesian coordinates to
display values for two variables for a set of data.
The data is displayed as a collection of points, each
having the value of one variable determining the position
on the horizontal axis and the value of the other variable
determining the position on the vertical axis.[2] This kind
of plot is also called a scatter chart, scattergram, scatter
diagram,[3] or scatter graph.
A scatter plot is used when a variable exists that is under
the control of the experimenter. If a parameter exists that
is systematically incremented and/or decremented by the
other, it is called the control parameter or independent
variable and is customarily plotted along the horizontal
axis. The measured or dependent variable is customarily
plotted along the vertical axis. If no dependent variable
exists, either type of variable can be plotted on either axis
and a scatter plot will illustrate only the degree of
correlation (not causation) between two variables.
A scatter plot can suggest various kinds of correlations
between variables with a certain confidence interval. For
example, weight and height, weight would be on x axis
and height would be on the y axis. Correlations may be
positive (rising), negative (falling), or null (uncorrelated).
If the pattern of dots slopes from lower left to upper right,
it suggests a positive correlation between the variables
being studied. If the pattern of dots slopes from upper left
to lower right, it suggests a negative correlation. A line of
best fit (alternatively called 'trendline') can be drawn in
order to study the correlation between the variables. An
equation for the correlation between the variables can be
determined by established best-fit procedures. For a linear
correlation, the best-fit procedure is known as linear
regression and is guaranteed to generate a correct solution
in a finite time. No universal best-fit procedure is
guaranteed to generate a correct solution for arbitrary
relationships. A scatter plot is also very useful when we
wish to see how two comparable data sets agree with each
other. In this case, an identity line, i.e., a y=x line, or an
1:1 line, is often drawn as a reference. The more the two
data sets agree, the more the scatters tend to concentrate in
the vicinity of the identity line; if the two data sets are
numerically identical, the scatters fall on the identity line

8. exactly.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific
event.[1][2] Common uses of the Ishikawa diagram are
product design and quality defect prevention, to identify
potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes
are usually grouped into major categories to identify these
sources of variation. The categories typically include
 People: Anyone involved with the process
 Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
 Machines: Any equipment, computers, tools, etc.
required to accomplish the job
 Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
 Measurements: Data generated from the process
that are used to evaluate its quality
 Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method

9. A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution of a continuous variable (quantitative
variable) and was first introduced by Karl Pearson.[1] To
construct a histogram, the first step is to "bin" the range of
values -- that is, divide the entire range of values into a
series of small intervals -- and then count how many
values fall into each interval. A rectangle is drawn with
height proportional to the count and width equal to the bin
size, so that rectangles abut each other. A histogram may
also be normalized displaying relative frequencies. It then
shows the proportion of cases that fall into each of several
categories, with the sum of the heights equaling 1. The
bins are usually specified as consecutive, non-overlapping
intervals of a variable. The bins (intervals) must be
adjacent, and usually equal size.[2] The rectangles of a
histogram are drawn so that they touch each other to
indicate that the original variable is continuous.[3]
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