This document discusses how telecommunications providers can become more customer-centric to gain a competitive advantage. It begins by noting the highly competitive nature of the telecom industry and pressure on providers from new entrants. It then discusses how most providers currently take a product-centric approach rather than being customer-centric. The document introduces the concept of calculating customer lifetime value to measure customer profitability and determine where to invest resources. It provides an example calculation of lifetime value for a triple play customer. Shifting to focus on customer performance and calculating lifetime value can help providers improve retention rates and revenue.
The document describes the Tirana Garden Residential Complex located in Tirana, Albania. It provides details about the development, including its location near the capital city of Tirana, layout with 8 residential buildings and amenities like a pool, gym, and function room. It also lists key features of the development like thermal insulation, flooring materials, kitchen appliances, and a payment schedule for purchasing a unit. The development aims to provide quality housing for investors in Albania's growing real estate market.
QualiTest, the world’s second largest pure play software testing company, acquires the UK’s TCL Group, expanding its global footprint and offering “Rightshore” testing – onshore or offshore, as needed
This document discusses scenario planning that was conducted to develop four scenarios for the telecom market in 2015. It first describes the scenario planning method used, which involved gathering trends through interviews, clustering similar trends, prioritizing the most important trends, determining scenario axes based on the most uncertain and high impact trends, describing the scenarios and strategic options within each scenario. It then provides an overview of the trends identified in the telecom sector. The core of the document presents the four scenarios for 2015 and the role of telecom companies in each scenario. It concludes by defining early warning indicators that could signal which scenario may become reality.
This document provides context on the telecommunications sector. It notes that telecom operators have weathered economic uncertainty and volatility relatively well due to their defensive positioning. However, their future growth is uncertain as investors question the levels of capital expenditure needed to support growth and whether operators or over-the-top players will monetize new offerings. Some positive trends for operators include easing mobile termination rate regulations and a slowing pace of landline decline, but telecom revenues remain linked to employment rates which are trending downward. Overall, operators can benefit from improving performance supported by structural changes, strong cost control, and network sharing.
This document summarizes a study examining primary care patients' access to, use of, and preferences for communication technologies. The study found that while most patients owned cell phones, fewer had home computers or sought health information online. Older individuals, those with government insurance, and racial/ethnic minorities had the lowest technology adoption rates. Additionally, over 60% of patients preferred not to communicate electronically with their doctors through means like the internet, instant messaging, or text messaging. These findings raise concerns about initiatives to enhance doctor-patient relationships through widespread use of communication technologies, as the most vulnerable patient populations may have less access and desire for electronic communication.
The document discusses the growing healthcare industry in the US as an opportunity for entrepreneurs and prospectors. It notes that healthcare spending will account for nearly 20% of the US economy by 2019, creating opportunities for companies. Successful prospectors will need to understand the complex healthcare market, build innovative business models, and determine how to provide value for consumers.
This document discusses how telecommunications providers can become more customer-centric to gain a competitive advantage. It begins by noting the highly competitive nature of the telecom industry and pressure on providers from new entrants. It then discusses how most providers currently take a product-centric approach rather than being customer-centric. The document introduces the concept of calculating customer lifetime value to measure customer profitability and determine where to invest resources. It provides an example calculation of lifetime value for a triple play customer. Shifting to focus on customer performance and calculating lifetime value can help providers improve retention rates and revenue.
The document describes the Tirana Garden Residential Complex located in Tirana, Albania. It provides details about the development, including its location near the capital city of Tirana, layout with 8 residential buildings and amenities like a pool, gym, and function room. It also lists key features of the development like thermal insulation, flooring materials, kitchen appliances, and a payment schedule for purchasing a unit. The development aims to provide quality housing for investors in Albania's growing real estate market.
QualiTest, the world’s second largest pure play software testing company, acquires the UK’s TCL Group, expanding its global footprint and offering “Rightshore” testing – onshore or offshore, as needed
This document discusses scenario planning that was conducted to develop four scenarios for the telecom market in 2015. It first describes the scenario planning method used, which involved gathering trends through interviews, clustering similar trends, prioritizing the most important trends, determining scenario axes based on the most uncertain and high impact trends, describing the scenarios and strategic options within each scenario. It then provides an overview of the trends identified in the telecom sector. The core of the document presents the four scenarios for 2015 and the role of telecom companies in each scenario. It concludes by defining early warning indicators that could signal which scenario may become reality.
This document provides context on the telecommunications sector. It notes that telecom operators have weathered economic uncertainty and volatility relatively well due to their defensive positioning. However, their future growth is uncertain as investors question the levels of capital expenditure needed to support growth and whether operators or over-the-top players will monetize new offerings. Some positive trends for operators include easing mobile termination rate regulations and a slowing pace of landline decline, but telecom revenues remain linked to employment rates which are trending downward. Overall, operators can benefit from improving performance supported by structural changes, strong cost control, and network sharing.
This document summarizes a study examining primary care patients' access to, use of, and preferences for communication technologies. The study found that while most patients owned cell phones, fewer had home computers or sought health information online. Older individuals, those with government insurance, and racial/ethnic minorities had the lowest technology adoption rates. Additionally, over 60% of patients preferred not to communicate electronically with their doctors through means like the internet, instant messaging, or text messaging. These findings raise concerns about initiatives to enhance doctor-patient relationships through widespread use of communication technologies, as the most vulnerable patient populations may have less access and desire for electronic communication.
The document discusses the growing healthcare industry in the US as an opportunity for entrepreneurs and prospectors. It notes that healthcare spending will account for nearly 20% of the US economy by 2019, creating opportunities for companies. Successful prospectors will need to understand the complex healthcare market, build innovative business models, and determine how to provide value for consumers.
The document summarizes the findings of a study on software testing market trends, service providers, and success factors. Some key findings include:
- Most companies see software testing as important and are optimizing their testing activities, often by increasing outsourcing to external testing specialists. Collaboration with external providers can improve testing flexibility, quality, and cost-efficiency.
- When selecting external testing partners, companies prioritize factors like the ability to achieve objectives, results-oriented pricing models, and linguistic capabilities for global projects.
- SQS is a leading independent testing specialist that offers blended service delivery and transparent performance-based billing. Their competencies align well with what companies are looking for in external testing providers.
This document is a summary of the 2012 HIMSS Leadership Survey results regarding healthcare IT executives' opinions on key IT priorities, issues, security concerns, and budgets. Some of the top findings include that over 70% of respondents identified meeting meaningful use and ICD-10 requirements as top priorities. Nearly half of organizations participate in health information exchanges, and over 90% expect to meet the 2013 ICD-10 deadline. IT staffing shortages were also a concern.
TCL has over 10 years of experience in the telecom industry testing software and systems. The telecom industry is facing rapid changes as networks become digital and customers demand new services. Operators must choose business models to take advantage of opportunities in flexible networks, customer experiences, and global partnerships. TCL can help operators ensure new software and systems support their business strategies during this transformation.
The document discusses the history and evolution of software testing. It then describes TCL, a specialist software testing consultancy founded in 2000. TCL works with uTest, the world's largest marketplace for software testing. TCL aims to develop innovative, structured, and professional software testing solutions through a vision-aligned model.
The document provides an overview of India's telecommunications market in April 2010. It discusses key advantages like low costs, regulations, and subscriber growth. The market has high growth potential with 581 million subscribers in 2010 projected to reach 700 million by 2012. The wireless segment dominates with 93.4% of subscribers compared to wireline. Rural markets and broadband are seen as major future growth areas. Major players include BSNL, Bharti Airtel, Reliance, and Vodafone with wireless and internet services being the largest segments.
The Indian telecom sector has grown exponentially since liberalization began in 1999. Total telephone subscribers have increased from 76 million in 2004 to over 764 million in 2010. However, rural teledensity remains low and broadband penetration needs to increase. The strategic plan aims to provide reliable, affordable connectivity anywhere through developing a strong telecom network with a focus on rural areas, promoting research and indigenous manufacturing, and creating a knowledge-based society through broadband proliferation. Key challenges include the need for policies around FDI, taxes, technology evolution and convergence, and spectrum availability and management to further boost growth.
This survey of CIOs found that while technology is profoundly impacting businesses, few are fully leveraging it for competitive advantage. The top management challenges are cost reduction and budget management. Virtualization and application consolidation are leading technical issues. There is a divide on the importance of software quality processes. Software test automation tools have high dissatisfaction rates due to long setup times and limited coverage despite large investments. Outsourcing of quality processes is increasing along with data security risks.
Consumer demand for technology is predicted to grow in 2012 despite economic headwinds. Record numbers of smartphones and tablets are expected to be purchased, and more computers of all types will likely be bought. Global TV sales may see modest growth overall but will be robust in emerging markets. Even countries with stagnant or mild recession economies should see unit shipment growth, though dollar value may be flat as prices decrease. Lower entry-level prices and a wider range of affordable smartphones should drive demand, especially in emerging markets.
This document summarizes the key findings of a survey conducted by Forrester Consulting on development testing. The survey found:
1) Development testing has increased in importance as speed and innovation pressures grow, with 97% of respondents planning to increase investment in development testing to improve quality, security, and reduce costs.
2) Finding defects later is more expensive, with 73% of respondents believing increased costs are the most serious consequence of late defect discovery.
3) Developers face pressures to deliver innovations quickly while maintaining quality, but lack collaboration between development and QA teams.
TCL was engaged by mobile virtual network operator giffgaff to design and implement end-to-end testing for their launch 5 months before the fixed launch date. TCL proposed a risk-based testing strategy and crowd testing to validate the website usability. On the launch date, some known issues remained but initial feedback was positive and quality remained good, allowing giffgaff to meet business targets. TCL continues to deliver testing services for giffgaff's ongoing releases.
The document discusses a case study of a global telecoms company reducing the costs of its software testing services. It outlines how the company worked with TCL to transition from flexible resourcing to a managed testing service model. This resulted in a 25% reduction in costs the first year and over 35% the second year, while maintaining testing quality. It also allowed 50% of the testing to be done offshore, further reducing costs. The new model provided the telecoms company with increased stability, accountability, and focus on automation from its external testing suppliers.
Indian retailers are struggling as reform hopes are dashed. Future Group, India's largest supermarket operator, is selling assets and scaling back expansion plans. While India has a large population and growing affluence, competition is limited and the retail environment remains tough. A small reform like allowing foreign multi-brand retailers could boost moods, especially for supermarket owners, by benefiting farmers and small producers.
Facebook is reportedly developing a smartphone with former Apple engineers. NBCUniversal is in talks to buy Microsoft's 50% stake in the MSNBC.com joint venture. Box is releasing new enterprise features like company-wide file searching and improved admin controls.
The document describes the TCL Test Process Health Check, which is an independent assessment of an organization's test effectiveness and efficiency. It quantifies the real cost of testing, measures the current testing capability, and benchmarks processes against industry standards to identify improvements. The health check gathers data to provide an objective measurement of the current testing function and recommend suitable changes to processes, operations, learning, business benefits, and financial returns. The results report on quality, cost effectiveness, speed, certainty of delivery, risk prevention, and compliance. Benefits include answering questions about testing quality, optimizing test spend, and achieving best-in-class testing.
The document discusses the vision and values of TCL, a global software testing company. TCL was founded in 2000 to provide innovative and strategic approaches to software testing. Their goal is to become a world-class center of testing excellence globally by 2020. Their values focus on being truthful, independent, good-willed, energetic, and realistic. Their purpose is to develop and deliver world-class, innovative, structured, and professional software testing solutions.
TCL offers security testing services to ensure applications are secure and authorized users only have access to permitted data. Their services include security reviews, application testing, and vulnerability testing to identify issues. They follow a requirements-based methodology and test for controls like data security. Their testing helps authenticate security, understand policy adherence, improve protection, and deliver vulnerability reports and remediation recommendations.
Public sector workers in the UK will hold a 24-hour strike over proposed changes to pensions that would require workers to pay more and work longer for lower pensions. Meanwhile, police officers will protest against budget cuts.
An American man spent over 50 years collecting over 8,000 historical artifacts related to Black history, valued at millions. However, the collection is now missing after being in his possession.
The city of St. Gallen, Switzerland celebrates the 1,400th anniversary of its founding by Gallus, though historians disagree on Gallus' actual origins.
TCL is a global software testing company that aims to deliver world-class, innovative, structured, and professional testing solutions. It has expertise across various domains and services, including enterprise systems, web applications, telecom, healthcare, and embedded systems. TCL seeks to become a global center of testing excellence through rigorous training, a culture of continuous improvement, and flexible engagement models.
The document summarizes various technology news stories from Thursday, 3rd May 2012. It includes:
1) Target announcing it will stop selling Amazon's Kindle e-readers and plans to create mini Apple shops in 25 stores.
2) IBM agreeing to acquire Tealeaf Technology to help analyze online shopping data.
3) Google updating Google Docs with 450 new fonts and templates.
This document summarizes recent technology news from April 25th, 2012. It reports that Apple profit rose 94% on strong iPhone sales globally. It also reports that IBM boosted its stock buyback plan by $7 billion and raised its dividend. Additionally, it mentions that AT&T profit beat estimates due to increased wireless spending. The document also provides brief summaries of news regarding Google Drive, Facebook's recent acquisitions and IPO timing, Oracle confronting Google about Java, and more technology headlines from that day.
The document summarizes the findings of a study on software testing market trends, service providers, and success factors. Some key findings include:
- Most companies see software testing as important and are optimizing their testing activities, often by increasing outsourcing to external testing specialists. Collaboration with external providers can improve testing flexibility, quality, and cost-efficiency.
- When selecting external testing partners, companies prioritize factors like the ability to achieve objectives, results-oriented pricing models, and linguistic capabilities for global projects.
- SQS is a leading independent testing specialist that offers blended service delivery and transparent performance-based billing. Their competencies align well with what companies are looking for in external testing providers.
This document is a summary of the 2012 HIMSS Leadership Survey results regarding healthcare IT executives' opinions on key IT priorities, issues, security concerns, and budgets. Some of the top findings include that over 70% of respondents identified meeting meaningful use and ICD-10 requirements as top priorities. Nearly half of organizations participate in health information exchanges, and over 90% expect to meet the 2013 ICD-10 deadline. IT staffing shortages were also a concern.
TCL has over 10 years of experience in the telecom industry testing software and systems. The telecom industry is facing rapid changes as networks become digital and customers demand new services. Operators must choose business models to take advantage of opportunities in flexible networks, customer experiences, and global partnerships. TCL can help operators ensure new software and systems support their business strategies during this transformation.
The document discusses the history and evolution of software testing. It then describes TCL, a specialist software testing consultancy founded in 2000. TCL works with uTest, the world's largest marketplace for software testing. TCL aims to develop innovative, structured, and professional software testing solutions through a vision-aligned model.
The document provides an overview of India's telecommunications market in April 2010. It discusses key advantages like low costs, regulations, and subscriber growth. The market has high growth potential with 581 million subscribers in 2010 projected to reach 700 million by 2012. The wireless segment dominates with 93.4% of subscribers compared to wireline. Rural markets and broadband are seen as major future growth areas. Major players include BSNL, Bharti Airtel, Reliance, and Vodafone with wireless and internet services being the largest segments.
The Indian telecom sector has grown exponentially since liberalization began in 1999. Total telephone subscribers have increased from 76 million in 2004 to over 764 million in 2010. However, rural teledensity remains low and broadband penetration needs to increase. The strategic plan aims to provide reliable, affordable connectivity anywhere through developing a strong telecom network with a focus on rural areas, promoting research and indigenous manufacturing, and creating a knowledge-based society through broadband proliferation. Key challenges include the need for policies around FDI, taxes, technology evolution and convergence, and spectrum availability and management to further boost growth.
This survey of CIOs found that while technology is profoundly impacting businesses, few are fully leveraging it for competitive advantage. The top management challenges are cost reduction and budget management. Virtualization and application consolidation are leading technical issues. There is a divide on the importance of software quality processes. Software test automation tools have high dissatisfaction rates due to long setup times and limited coverage despite large investments. Outsourcing of quality processes is increasing along with data security risks.
Consumer demand for technology is predicted to grow in 2012 despite economic headwinds. Record numbers of smartphones and tablets are expected to be purchased, and more computers of all types will likely be bought. Global TV sales may see modest growth overall but will be robust in emerging markets. Even countries with stagnant or mild recession economies should see unit shipment growth, though dollar value may be flat as prices decrease. Lower entry-level prices and a wider range of affordable smartphones should drive demand, especially in emerging markets.
This document summarizes the key findings of a survey conducted by Forrester Consulting on development testing. The survey found:
1) Development testing has increased in importance as speed and innovation pressures grow, with 97% of respondents planning to increase investment in development testing to improve quality, security, and reduce costs.
2) Finding defects later is more expensive, with 73% of respondents believing increased costs are the most serious consequence of late defect discovery.
3) Developers face pressures to deliver innovations quickly while maintaining quality, but lack collaboration between development and QA teams.
TCL was engaged by mobile virtual network operator giffgaff to design and implement end-to-end testing for their launch 5 months before the fixed launch date. TCL proposed a risk-based testing strategy and crowd testing to validate the website usability. On the launch date, some known issues remained but initial feedback was positive and quality remained good, allowing giffgaff to meet business targets. TCL continues to deliver testing services for giffgaff's ongoing releases.
The document discusses a case study of a global telecoms company reducing the costs of its software testing services. It outlines how the company worked with TCL to transition from flexible resourcing to a managed testing service model. This resulted in a 25% reduction in costs the first year and over 35% the second year, while maintaining testing quality. It also allowed 50% of the testing to be done offshore, further reducing costs. The new model provided the telecoms company with increased stability, accountability, and focus on automation from its external testing suppliers.
Indian retailers are struggling as reform hopes are dashed. Future Group, India's largest supermarket operator, is selling assets and scaling back expansion plans. While India has a large population and growing affluence, competition is limited and the retail environment remains tough. A small reform like allowing foreign multi-brand retailers could boost moods, especially for supermarket owners, by benefiting farmers and small producers.
Facebook is reportedly developing a smartphone with former Apple engineers. NBCUniversal is in talks to buy Microsoft's 50% stake in the MSNBC.com joint venture. Box is releasing new enterprise features like company-wide file searching and improved admin controls.
The document describes the TCL Test Process Health Check, which is an independent assessment of an organization's test effectiveness and efficiency. It quantifies the real cost of testing, measures the current testing capability, and benchmarks processes against industry standards to identify improvements. The health check gathers data to provide an objective measurement of the current testing function and recommend suitable changes to processes, operations, learning, business benefits, and financial returns. The results report on quality, cost effectiveness, speed, certainty of delivery, risk prevention, and compliance. Benefits include answering questions about testing quality, optimizing test spend, and achieving best-in-class testing.
The document discusses the vision and values of TCL, a global software testing company. TCL was founded in 2000 to provide innovative and strategic approaches to software testing. Their goal is to become a world-class center of testing excellence globally by 2020. Their values focus on being truthful, independent, good-willed, energetic, and realistic. Their purpose is to develop and deliver world-class, innovative, structured, and professional software testing solutions.
TCL offers security testing services to ensure applications are secure and authorized users only have access to permitted data. Their services include security reviews, application testing, and vulnerability testing to identify issues. They follow a requirements-based methodology and test for controls like data security. Their testing helps authenticate security, understand policy adherence, improve protection, and deliver vulnerability reports and remediation recommendations.
Public sector workers in the UK will hold a 24-hour strike over proposed changes to pensions that would require workers to pay more and work longer for lower pensions. Meanwhile, police officers will protest against budget cuts.
An American man spent over 50 years collecting over 8,000 historical artifacts related to Black history, valued at millions. However, the collection is now missing after being in his possession.
The city of St. Gallen, Switzerland celebrates the 1,400th anniversary of its founding by Gallus, though historians disagree on Gallus' actual origins.
TCL is a global software testing company that aims to deliver world-class, innovative, structured, and professional testing solutions. It has expertise across various domains and services, including enterprise systems, web applications, telecom, healthcare, and embedded systems. TCL seeks to become a global center of testing excellence through rigorous training, a culture of continuous improvement, and flexible engagement models.
The document summarizes various technology news stories from Thursday, 3rd May 2012. It includes:
1) Target announcing it will stop selling Amazon's Kindle e-readers and plans to create mini Apple shops in 25 stores.
2) IBM agreeing to acquire Tealeaf Technology to help analyze online shopping data.
3) Google updating Google Docs with 450 new fonts and templates.
This document summarizes recent technology news from April 25th, 2012. It reports that Apple profit rose 94% on strong iPhone sales globally. It also reports that IBM boosted its stock buyback plan by $7 billion and raised its dividend. Additionally, it mentions that AT&T profit beat estimates due to increased wireless spending. The document also provides brief summaries of news regarding Google Drive, Facebook's recent acquisitions and IPO timing, Oracle confronting Google about Java, and more technology headlines from that day.
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