The document outlines 5 key characteristics of a high performing organization (HPO): 1) using well-defined systems and processes, 2) creating a culture of continuous improvement, 3) operating with minimum/optimal costs, 4) fostering accountability and discipline, and 5) employing methodology and models. It notes that once an organization exhibits these traits, it will evolve and survive long after its current leadership, as Starbucks CEO Howard Schultz stated about his own company. The next article will discuss why many organizations struggle to build an HPO.

1. Bharat Desai
CEO & Founder
Shalshiv Associates

2. In the last article (Article # 1), we defined the
high performing operation (HPO). Once
such an organization is built, how would it
look?

3. Article # 2
What are the Characteristics of High Performing
Operations?
Here are the characteristics of HPO.
The organization:
1. Uses well defined and effective systems and processes
for major business functions.
2. Creates a culture that makes deliberate continuous
improvements of company performance
by design and not by a chance.
3. Operates at minimum/optimum cost.

4. 4. Creates a culture of accountability and discipline.
5. Uses some kind of methodology and models.
Once you build an organization with the above
characteristics, you can say what Howard Schultz –
Starbucks CEO said:
**********************************************************
“The company will evolve and survive long after me,
because it is built for that.”
**********************************************************

5. In the next article, we will discuss some of the reasons as
to why many organizations struggle to build HPO.
Thank you.

6. Bharat Desai
CEO & Founder
bharat@shalshiv.com
Shalshiv Associates
Building High Performing Operations
www.shalshiv.com