Financial services firms are struggling to adapt to the new competitive landscape in the post-crisis environment. Many are still relying on outdated leadership styles and business models from before the crisis. Research shows that financial services leaders heavily rely on a coercive leadership style, demanding specific actions rather than empowering employees. This has led to a lack of employee engagement and focus on customers. Fewer than two-thirds of financial services employees feel engaged and able to do their job effectively. Additionally, only about two-thirds see their organization as customer-focused, compared to nearly 80% for the world's best performing companies. The prevailing leadership approaches are holding back renewal and sustainable performance improvement in the sector.
Financial services firms still project an image of profitability and effective leadership, but this does not reflect reality according to new research. Many firms have yet to adapt to the new competitive environment following the financial crisis. Their leadership styles and business models remain outdated and prevent the necessary changes to thrive in today's environment. To succeed, firms must make clients the priority, lead change effectively, and develop new solutions through innovation. However, widespread leadership practices from before the crisis still rely on demanding actions from employees rather than empowering them. As a result, many employees are demotivated and unable to perform at their best. For financial firms to renew themselves, senior leaders must acknowledge issues and drive real cultural and strategic changes.
2014 Property & Casualty Insurance Industry Outlook: Innovation leading the wayDeloitte United States
On the surface the property and casualty sector appears to be doing quite well, but running an insurance carrier is rarely smooth sailing. The last few years have been particularly difficult for those occupying C-Suite positions, as more fundamental issues are threatening not only short-term results on their balance sheets, but challenging the long-term viability of their operating models as well.
For example, a growing number of insurers are facing significant organizational disruption. Many have made large-scale investments in technology, replacing core systems for claims, policy administration and finance. Their chief challenge now is how to effectively leverage the new systems they’ve put in place and maintain their momentum with additional innovations in personnel, products and culture.
Additionally, ongoing political gridlock in Washington could undermine an already unsteady economic recovery. Not to mention regulatory uncertainty that makes it difficult for carriers to plan ahead and determine operational priorities.
Innovation may ultimately be the key to keep insurers growing regardless of shifting economic and insurance market conditions, as they devise ways to thwart ongoing and emerging competitive threats as well as capitalize on new opportunities.
For more - visit http://www.deloitte.com/view/en_US/us/Industries/Insurance-Financial-Services/039bdd0819e23410VgnVCM3000003456f70aRCRD.htm
This document summarizes key findings from a study on CEO turnover in 2015 among the world's 2,500 largest public companies. Some key points:
- CEO turnover reached a record high of 16.6% in 2015, up from 14.3% in 2014, driven by increased M&A activity and forced turnovers. However, the rate of planned successions remained stable.
- Industries facing the most disruption like telecom and energy saw higher rates of outsider CEO appointments. Outsider appointments allow companies to bring in new skills and perspectives during times of change.
- Only 10 of the 359 new CEOs appointed in 2015 were women, the lowest percentage since 2011. However, forces are expected
With heavyweights like PIMCO entering the managed futures mutual fund space, interest appears to be rising from both investors and asset managers in this investment vehicle. PIMCO recently filed documents with the SEC for a new mutual fund that will pursue a quantitative trading strategy to capture trends in global markets and commodities. While PIMCO declined to comment, analysts from Morningstar indicate the interest from a large firm like PIMCO shows ongoing demand for managed futures despite poor performance in recent years.
Our global capabilities: financial servicesGrant Thornton
Grant Thornton provides audit, tax, and advisory services to financial institutions globally. It has over $300 million in combined global revenues from financial services. The document discusses challenges facing the financial services industry such as increased regulation, competition, and need for transparency. It also outlines Grant Thornton's solutions to help clients address issues like regulatory compliance, risk management, growth strategies, and data management.
Mercer Capital's Asset Management Industry Newsletter | Q2 2013 | Focus: Trad...Mercer Capital
Mercer Capital’s Asset Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
2014 Life Insurance and Annuity Industry Outlook Transforming for growthDeloitte United States
It’s 2014. Is it the best of times? Is it the worst of times? Or is it both for the financial services industry?
For a view into where and how growth will emerge or solidify in 2014, the Deloitte Center for Financial Services sought insight and first-hand experience from nearly 200 of Deloitte’s financial services practitioners.
Their views yielded insight into how banks and the capital markets are repositioning for growth. How the commercial real estate market is trimming its sails for growth. How the insurance industry is transforming for growth. And, how investment management is faring on its quest for accelerated growth.
http://www.deloitte.com/view/en_US/us/Industries/Private-Equity-Hedge-Funds-Mutual-Funds-Financial-Services/center-for-financial-services/cdfdf026b94fa310VgnVCM2000003356f70aRCRD.htm
Shareholders Are Dissatisfied with CEO Compensation and Disclosure--Proxies Are Too Long, Difficult to Read.
Only 38 percent of institutional investors believe that corporate disclosure about executive compensation is clear and easy to understand. “Shareholders want to know that the size, structure, and performance targets used in executive compensation contracts are appropriate,” says Professor David F. Larcker of the Stanford Graduate School of Business. “Our research shows that, across the board, they are dissatisfied with the quality and clarity of the information they receive about compensation in the corporate proxy. Even the largest, most sophisticated investors are unhappy.”
“With new pressure from activist investors and annual ‘Say on Pay’ (SOP) votes, it is more important than ever that companies explain to their shareholder base why the compensation packages they offer are appropriate in size and structure,” says Aaron Boyd, director of Governance Research at Equilar. “Investors are noticing the wide range in quality and clarity among various companies’ proxies. They want companies to communicate and explain, rather than simply disclose,” adds Ron Schneider, director of Corporate Governance Services at RR Donnelley Financial Services. “This represents a significant opportunity for many companies to improve the clarity of their proxies.”
In the fall of 2014, RR Donnelley, Equilar, and the Rock Center for Corporate Governance at Stanford University surveyed 64 asset managers and owners with a combined $17 trillion in assets to understand how institutional investors use the information in corporate proxies.
Financial services firms still project an image of profitability and effective leadership, but this does not reflect reality according to new research. Many firms have yet to adapt to the new competitive environment following the financial crisis. Their leadership styles and business models remain outdated and prevent the necessary changes to thrive in today's environment. To succeed, firms must make clients the priority, lead change effectively, and develop new solutions through innovation. However, widespread leadership practices from before the crisis still rely on demanding actions from employees rather than empowering them. As a result, many employees are demotivated and unable to perform at their best. For financial firms to renew themselves, senior leaders must acknowledge issues and drive real cultural and strategic changes.
2014 Property & Casualty Insurance Industry Outlook: Innovation leading the wayDeloitte United States
On the surface the property and casualty sector appears to be doing quite well, but running an insurance carrier is rarely smooth sailing. The last few years have been particularly difficult for those occupying C-Suite positions, as more fundamental issues are threatening not only short-term results on their balance sheets, but challenging the long-term viability of their operating models as well.
For example, a growing number of insurers are facing significant organizational disruption. Many have made large-scale investments in technology, replacing core systems for claims, policy administration and finance. Their chief challenge now is how to effectively leverage the new systems they’ve put in place and maintain their momentum with additional innovations in personnel, products and culture.
Additionally, ongoing political gridlock in Washington could undermine an already unsteady economic recovery. Not to mention regulatory uncertainty that makes it difficult for carriers to plan ahead and determine operational priorities.
Innovation may ultimately be the key to keep insurers growing regardless of shifting economic and insurance market conditions, as they devise ways to thwart ongoing and emerging competitive threats as well as capitalize on new opportunities.
For more - visit http://www.deloitte.com/view/en_US/us/Industries/Insurance-Financial-Services/039bdd0819e23410VgnVCM3000003456f70aRCRD.htm
This document summarizes key findings from a study on CEO turnover in 2015 among the world's 2,500 largest public companies. Some key points:
- CEO turnover reached a record high of 16.6% in 2015, up from 14.3% in 2014, driven by increased M&A activity and forced turnovers. However, the rate of planned successions remained stable.
- Industries facing the most disruption like telecom and energy saw higher rates of outsider CEO appointments. Outsider appointments allow companies to bring in new skills and perspectives during times of change.
- Only 10 of the 359 new CEOs appointed in 2015 were women, the lowest percentage since 2011. However, forces are expected
With heavyweights like PIMCO entering the managed futures mutual fund space, interest appears to be rising from both investors and asset managers in this investment vehicle. PIMCO recently filed documents with the SEC for a new mutual fund that will pursue a quantitative trading strategy to capture trends in global markets and commodities. While PIMCO declined to comment, analysts from Morningstar indicate the interest from a large firm like PIMCO shows ongoing demand for managed futures despite poor performance in recent years.
Our global capabilities: financial servicesGrant Thornton
Grant Thornton provides audit, tax, and advisory services to financial institutions globally. It has over $300 million in combined global revenues from financial services. The document discusses challenges facing the financial services industry such as increased regulation, competition, and need for transparency. It also outlines Grant Thornton's solutions to help clients address issues like regulatory compliance, risk management, growth strategies, and data management.
Mercer Capital's Asset Management Industry Newsletter | Q2 2013 | Focus: Trad...Mercer Capital
Mercer Capital’s Asset Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
2014 Life Insurance and Annuity Industry Outlook Transforming for growthDeloitte United States
It’s 2014. Is it the best of times? Is it the worst of times? Or is it both for the financial services industry?
For a view into where and how growth will emerge or solidify in 2014, the Deloitte Center for Financial Services sought insight and first-hand experience from nearly 200 of Deloitte’s financial services practitioners.
Their views yielded insight into how banks and the capital markets are repositioning for growth. How the commercial real estate market is trimming its sails for growth. How the insurance industry is transforming for growth. And, how investment management is faring on its quest for accelerated growth.
http://www.deloitte.com/view/en_US/us/Industries/Private-Equity-Hedge-Funds-Mutual-Funds-Financial-Services/center-for-financial-services/cdfdf026b94fa310VgnVCM2000003356f70aRCRD.htm
Shareholders Are Dissatisfied with CEO Compensation and Disclosure--Proxies Are Too Long, Difficult to Read.
Only 38 percent of institutional investors believe that corporate disclosure about executive compensation is clear and easy to understand. “Shareholders want to know that the size, structure, and performance targets used in executive compensation contracts are appropriate,” says Professor David F. Larcker of the Stanford Graduate School of Business. “Our research shows that, across the board, they are dissatisfied with the quality and clarity of the information they receive about compensation in the corporate proxy. Even the largest, most sophisticated investors are unhappy.”
“With new pressure from activist investors and annual ‘Say on Pay’ (SOP) votes, it is more important than ever that companies explain to their shareholder base why the compensation packages they offer are appropriate in size and structure,” says Aaron Boyd, director of Governance Research at Equilar. “Investors are noticing the wide range in quality and clarity among various companies’ proxies. They want companies to communicate and explain, rather than simply disclose,” adds Ron Schneider, director of Corporate Governance Services at RR Donnelley Financial Services. “This represents a significant opportunity for many companies to improve the clarity of their proxies.”
In the fall of 2014, RR Donnelley, Equilar, and the Rock Center for Corporate Governance at Stanford University surveyed 64 asset managers and owners with a combined $17 trillion in assets to understand how institutional investors use the information in corporate proxies.
Page Executive / Michael Page Front Office Banking & Asset Management Salary ...Tara Bagley
Our 2016 London salary survey is complete. Please contact us if you have any questions regarding our findings and we look forward to working with you in 2016.
The article discusses the need for investment managers to optimize their trade management cycle in response to changing market and regulatory conditions. It outlines various environmental developments like increased market volatility, aging populations, and new regulations that are challenging existing business models. Investment managers are advised to return to their core investment objectives and rethink strategies, fund structures, and organizational setup. The "trade management cycle" encompassing trading, settlement, reconciliation and other processes also needs optimization. The article describes different strategic approaches managers could take like collaborating with software partners, developing solutions internally, using standardized software, or outsourcing secondary functions. Overall, quickly adapting operations while staying focused on investment goals will help managers survive future shifts.
For effective governance, boards must set a stronger toneGrant Thornton LLP
The document discusses several key issues facing not-for-profit boards and governance in 2015. It states that boards must take a stronger role in fundraising and setting the tone for ethical standards and practices. Effective boards require strong leadership from both the board chair and CEO. Boards are also recognizing the importance of diversity and seeking members with a variety of skills and backgrounds. Taking ethics beyond basic compliance, boards must model high standards of conduct to set the right tone from the top down.
This document discusses ways that hedge fund managers align their interests with investors through various fee structures and incentives. It finds that high water marks and hurdle rates above 3% are commonly used. Managers also provide transparency, have personal investments in funds, and offer tiered fee structures where fees reduce as assets grow. The goal is a collaborative relationship where both managers and investors benefit from knowledge sharing, customized solutions, and long-term investing. There is no one-size-fits-all approach, and different methods should be tailored to individual situations to incentivize mutually beneficial behavior.
Corporate disclosure refers to information that public companies and corporate insiders are legally required to disclose to the public. This includes annual reports, insider transaction reports, and prospectuses. Various industries and professionals can benefit from reviewing corporate disclosure filings, including those in marketing, sales, investor relations, finance, legal, and client services. The information in filings can provide industry awareness, competitive intelligence, and support strategic decision making, business development, and other functions.
Understand the Value of Your InsurTech CompanyMercer Capital
Valuing an InsurTech company can be complicated and difficult, but carries important significance for employees, investors, and stakeholders for the company. While all InsurTech companies have differences, including what niche (distribution, claims, benefits, etc.) they operate in or what stage of development the company is in, understanding the value of the business is critically important.
Due to the current instability in the business world, organizations should be able to anticipate changes and have coherent responses at hand to effective manage risks, create value, build good relations, increase profit and improve competitive positioning.
A report titled Exploring Strategic Risk issued in 2013 for Forbes Insights by Deloitte, contains some very important conclusions for the business community. 300 executives from around the world were interviewed for the study, in an attempt to find out their vision of the risk strategy and current changes and analysing how organizations should face these new challenges.
Sometimes it is difficult to link risks to a specific financial impact and not all data are pertinent to the evaluation of emerging risks. That's why companies have to be aware of internal risks and manage them well in order to be able to manage external risks and invest into strategic assets such as human capital, clients and innovation.
This insight explains the case of the financial services as the sector that less trust generates due to its short-sightedness, lack of values and lack of professional education that resulted in corruption and bad practices, which compromised the financial sector.
The report A Crisis of Culture: Valuing Ethics and Knowledge in Financial Services examines the role of integrity and knowledge in restoring culture in the financial services industry. The conclusions appear in the full version of this document.
The financial industry is just one example in the wider panorama. Lack of values is widespread and creates significant risks. Bad practices trigger problems such as loss of profit, loss of reputation and even loss of shareholders, clients and employees.
The crisis, as well as the arrival of new technologies, urges companies to maintain their good practices and emphasize aspects as ethics, leadership, commitment, performance, transparency and sustainability.
The digital revolution and social networks encourage companies to be more transparent: companies meet their promises and obligations, deliver a coherent dialogue and improve the relationship with their stakeholders.
Application of values raises the possibility of good results and profits for companies through improvement of their reputation and business as well as optimization of resources. This certainly creates competitive advantages, establishes a strong cultural connection and improves employees’ motivation.
Before taking any decision, an institution should keep in mind the fact that it needs implicit and explicit public approval. Good business management implies risk management, creating a climate of trust, good will, credibility, social commitment and empathy between stakeholders and the company.
Mercer Capital's Investment Management Industry Newsletter | Q4 2021 | Focus:...Mercer Capital
Mercer Capital’s Investment Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
Mercer Capital | Valuation Insight | Corporate Finance in 30 Minutes Mercer Capital
This document provides a primer on corporate finance for directors and shareholders. It summarizes key concepts in three areas: capital structure, capital budgeting, and dividend policy. For capital structure, it discusses the tradeoff between debt and equity and how the optimal structure minimizes overall cost of capital. For capital budgeting, it outlines how management should select projects with expected returns exceeding the cost of capital. For dividend policy, it addresses shareholders' preferences for income versus growth and how these fit a company's strategic position. The goal is to give directors and shareholders a framework to meaningfully contribute to major financial decisions.
This document summarizes the results of a survey of 80 corporate treasurers and senior financial managers about priorities and techniques for managing working capital. The key findings were:
1) The top three priorities over the next year were more effective cash management, releasing working capital, and improving risk management.
2) 60% of respondents saw potential for releasing trapped working capital in their industries in the next five years.
3) Close to 80% said their industries needed alternative financing as bank credit tightened.
4) Over 85% saw potential to release liquidity from accounts receivable.
5) Supply chain finance was becoming increasingly popular, with 40% of respondents already offering it to suppliers.
Mercer Capital's Investment Management Industry Newsletter | Q2 2021 | Focus:...Mercer Capital
The document discusses investment manager performance in the second quarter of 2021. Alternative asset managers significantly outperformed other sectors, rising 26% compared to 15% for traditional asset/wealth managers and 6% for aggregators. The segment focus looks more closely at alternative asset managers, which have benefited from rising allocations to alternative investments and the attractiveness of illiquid assets. The document also addresses ongoing strong M&A activity in the investment management space, driven by favorable market conditions and potential tax code changes.
Mercer Capital's Investment Management Industry Newsletter | Q4 2021 | Focus:...Mercer Capital
Mercer Capital’s Investment Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
CFO & Financial Leadership Barometer - Global Report (English)Nadezhda Simakova
The Michael Page CFO & Financial Leadership Barometer is a unique study that independently analyses key trends in financial leadership across the world. It takes a timely look at issues such as the increasing complexity of the role of financial leader and the greater focus on value creation. It reveals the way in which financial leaders are moving towards being leaders of change, not just within their own function but in driving the organisation as a whole.
1) The document discusses alignment gaps between firm-wide leader expectations and marketing/business development capabilities during the pandemic, based on a survey.
2) The survey found that while traditional marketing/BD services require minor enhancements, larger gaps exist for commercial advisory skills like developing new services and pricing strategies.
3) The largest gaps were for sourcing new client opportunities and direct client approaches, indicating a need for recruiting specialists or consultants in sales and business development.
4) The Managing Partners' Forum chair recommends more frequent communication between marketing/BD directors and firm-wide leaders to ensure resources are aligned with shifting needs in the volatile market.
Mercer Capital's Investment Management Industry Newsletter | Q1 2020 | Focus:...Mercer Capital
The document summarizes the performance of the investment management industry in the first quarter of 2020 amidst the COVID-19 pandemic. It discusses how publicly traded RIAs suffered their worst quarter since the financial crisis as the S&P 500 fell 20% in the first quarter. It then focuses on the struggles of actively managed asset managers, noting their underperformance over the past decade has led to outflows into passive investments. The pandemic has further accelerated outflows from active funds and put pressure on asset manager revenues and profitability. The outlook for M&A in the RIA space has also changed from a record pace in 2019 to an expected slowdown in 2020 as firms focus on preserving capital during the downturn.
Evaluating an M&A strategy to expand impact and enhance outcomesGrant Thornton LLP
This document discusses mergers, affiliations, and collaborations in the not-for-profit sector. It notes that larger not-for-profit organizations have an advantage in tough economic times and can make a case to partner with smaller organizations. Some benefits of partnerships include maintaining financial viability, adding services, enhancing reputation, and positioning for long-term success. Key considerations when exploring partnerships include aligning missions, assessing synergies, stakeholder feedback, and financial projections. Communicating openly with stakeholders and having realistic expectations about benefits are also important factors for a successful collaboration.
Mercer Capital's Investment Management Industry Newsletter | Q3 2020 | Focus:...Mercer Capital
Mercer Capital’s Investment Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
Mercer Capital | A Layperson's Guide to the Option Pricing ModelMercer Capital
Mercer Capital's whitepaper on the option pricing model, often used to value ownership interests in early-stage companies. Developed in response to the need to reliably estimate the value of different economic rights in complex capital structures, the OPM models the various capital structure components as a series of call options on underlying total equity value. Through a detailed example, Travis W. Harms explains key concepts including breakpoints and tranches in a straightforward and non-technical way, taking the mystery out of OPM terms such as “breakpoint” and “tranche”. Relative to the probability-weighted expected return method, the principal strengths of the OPM include the small number of required assumptions and auditability. The PWERM, in contrast, offers greater flexibility and transparency. Harms closes with some thought on reconciling OPM results with the market participant perspective.
Tony Odom is seeking a management position where he can continue advancing his knowledge in leadership, operations, and logistics. He has a Bachelor's degree in Business Administration and an Associate's degree in business. His relevant coursework includes supply chain management, strategic management, and leadership theory. Tony has over 6 years of experience at FedEx Freight where he operates heavy machinery, leads teams to meet efficiency goals, and supervises dock employees to ensure deadlines are met.
Praven Kummar A/L Rajagumar passed the ITIL® Foundation Certificate in IT Service Management exam on August 22, 2015 with a score of 88%, which is above the required passing score of 65%. The certificate, issued by EXIN, certifies that Praven Kummar A/L Rajagumar participated in and passed the examination.
Omar y Beatriz son una pareja de 27 y 28 años respectivamente que tienen un hijo de 3 años llamado. Perla es la madre de Beatriz de 8 años y Xiomara es la hermana de 2.5 años.
Page Executive / Michael Page Front Office Banking & Asset Management Salary ...Tara Bagley
Our 2016 London salary survey is complete. Please contact us if you have any questions regarding our findings and we look forward to working with you in 2016.
The article discusses the need for investment managers to optimize their trade management cycle in response to changing market and regulatory conditions. It outlines various environmental developments like increased market volatility, aging populations, and new regulations that are challenging existing business models. Investment managers are advised to return to their core investment objectives and rethink strategies, fund structures, and organizational setup. The "trade management cycle" encompassing trading, settlement, reconciliation and other processes also needs optimization. The article describes different strategic approaches managers could take like collaborating with software partners, developing solutions internally, using standardized software, or outsourcing secondary functions. Overall, quickly adapting operations while staying focused on investment goals will help managers survive future shifts.
For effective governance, boards must set a stronger toneGrant Thornton LLP
The document discusses several key issues facing not-for-profit boards and governance in 2015. It states that boards must take a stronger role in fundraising and setting the tone for ethical standards and practices. Effective boards require strong leadership from both the board chair and CEO. Boards are also recognizing the importance of diversity and seeking members with a variety of skills and backgrounds. Taking ethics beyond basic compliance, boards must model high standards of conduct to set the right tone from the top down.
This document discusses ways that hedge fund managers align their interests with investors through various fee structures and incentives. It finds that high water marks and hurdle rates above 3% are commonly used. Managers also provide transparency, have personal investments in funds, and offer tiered fee structures where fees reduce as assets grow. The goal is a collaborative relationship where both managers and investors benefit from knowledge sharing, customized solutions, and long-term investing. There is no one-size-fits-all approach, and different methods should be tailored to individual situations to incentivize mutually beneficial behavior.
Corporate disclosure refers to information that public companies and corporate insiders are legally required to disclose to the public. This includes annual reports, insider transaction reports, and prospectuses. Various industries and professionals can benefit from reviewing corporate disclosure filings, including those in marketing, sales, investor relations, finance, legal, and client services. The information in filings can provide industry awareness, competitive intelligence, and support strategic decision making, business development, and other functions.
Understand the Value of Your InsurTech CompanyMercer Capital
Valuing an InsurTech company can be complicated and difficult, but carries important significance for employees, investors, and stakeholders for the company. While all InsurTech companies have differences, including what niche (distribution, claims, benefits, etc.) they operate in or what stage of development the company is in, understanding the value of the business is critically important.
Due to the current instability in the business world, organizations should be able to anticipate changes and have coherent responses at hand to effective manage risks, create value, build good relations, increase profit and improve competitive positioning.
A report titled Exploring Strategic Risk issued in 2013 for Forbes Insights by Deloitte, contains some very important conclusions for the business community. 300 executives from around the world were interviewed for the study, in an attempt to find out their vision of the risk strategy and current changes and analysing how organizations should face these new challenges.
Sometimes it is difficult to link risks to a specific financial impact and not all data are pertinent to the evaluation of emerging risks. That's why companies have to be aware of internal risks and manage them well in order to be able to manage external risks and invest into strategic assets such as human capital, clients and innovation.
This insight explains the case of the financial services as the sector that less trust generates due to its short-sightedness, lack of values and lack of professional education that resulted in corruption and bad practices, which compromised the financial sector.
The report A Crisis of Culture: Valuing Ethics and Knowledge in Financial Services examines the role of integrity and knowledge in restoring culture in the financial services industry. The conclusions appear in the full version of this document.
The financial industry is just one example in the wider panorama. Lack of values is widespread and creates significant risks. Bad practices trigger problems such as loss of profit, loss of reputation and even loss of shareholders, clients and employees.
The crisis, as well as the arrival of new technologies, urges companies to maintain their good practices and emphasize aspects as ethics, leadership, commitment, performance, transparency and sustainability.
The digital revolution and social networks encourage companies to be more transparent: companies meet their promises and obligations, deliver a coherent dialogue and improve the relationship with their stakeholders.
Application of values raises the possibility of good results and profits for companies through improvement of their reputation and business as well as optimization of resources. This certainly creates competitive advantages, establishes a strong cultural connection and improves employees’ motivation.
Before taking any decision, an institution should keep in mind the fact that it needs implicit and explicit public approval. Good business management implies risk management, creating a climate of trust, good will, credibility, social commitment and empathy between stakeholders and the company.
Mercer Capital's Investment Management Industry Newsletter | Q4 2021 | Focus:...Mercer Capital
Mercer Capital’s Investment Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
Mercer Capital | Valuation Insight | Corporate Finance in 30 Minutes Mercer Capital
This document provides a primer on corporate finance for directors and shareholders. It summarizes key concepts in three areas: capital structure, capital budgeting, and dividend policy. For capital structure, it discusses the tradeoff between debt and equity and how the optimal structure minimizes overall cost of capital. For capital budgeting, it outlines how management should select projects with expected returns exceeding the cost of capital. For dividend policy, it addresses shareholders' preferences for income versus growth and how these fit a company's strategic position. The goal is to give directors and shareholders a framework to meaningfully contribute to major financial decisions.
This document summarizes the results of a survey of 80 corporate treasurers and senior financial managers about priorities and techniques for managing working capital. The key findings were:
1) The top three priorities over the next year were more effective cash management, releasing working capital, and improving risk management.
2) 60% of respondents saw potential for releasing trapped working capital in their industries in the next five years.
3) Close to 80% said their industries needed alternative financing as bank credit tightened.
4) Over 85% saw potential to release liquidity from accounts receivable.
5) Supply chain finance was becoming increasingly popular, with 40% of respondents already offering it to suppliers.
Mercer Capital's Investment Management Industry Newsletter | Q2 2021 | Focus:...Mercer Capital
The document discusses investment manager performance in the second quarter of 2021. Alternative asset managers significantly outperformed other sectors, rising 26% compared to 15% for traditional asset/wealth managers and 6% for aggregators. The segment focus looks more closely at alternative asset managers, which have benefited from rising allocations to alternative investments and the attractiveness of illiquid assets. The document also addresses ongoing strong M&A activity in the investment management space, driven by favorable market conditions and potential tax code changes.
Mercer Capital's Investment Management Industry Newsletter | Q4 2021 | Focus:...Mercer Capital
Mercer Capital’s Investment Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
CFO & Financial Leadership Barometer - Global Report (English)Nadezhda Simakova
The Michael Page CFO & Financial Leadership Barometer is a unique study that independently analyses key trends in financial leadership across the world. It takes a timely look at issues such as the increasing complexity of the role of financial leader and the greater focus on value creation. It reveals the way in which financial leaders are moving towards being leaders of change, not just within their own function but in driving the organisation as a whole.
1) The document discusses alignment gaps between firm-wide leader expectations and marketing/business development capabilities during the pandemic, based on a survey.
2) The survey found that while traditional marketing/BD services require minor enhancements, larger gaps exist for commercial advisory skills like developing new services and pricing strategies.
3) The largest gaps were for sourcing new client opportunities and direct client approaches, indicating a need for recruiting specialists or consultants in sales and business development.
4) The Managing Partners' Forum chair recommends more frequent communication between marketing/BD directors and firm-wide leaders to ensure resources are aligned with shifting needs in the volatile market.
Mercer Capital's Investment Management Industry Newsletter | Q1 2020 | Focus:...Mercer Capital
The document summarizes the performance of the investment management industry in the first quarter of 2020 amidst the COVID-19 pandemic. It discusses how publicly traded RIAs suffered their worst quarter since the financial crisis as the S&P 500 fell 20% in the first quarter. It then focuses on the struggles of actively managed asset managers, noting their underperformance over the past decade has led to outflows into passive investments. The pandemic has further accelerated outflows from active funds and put pressure on asset manager revenues and profitability. The outlook for M&A in the RIA space has also changed from a record pace in 2019 to an expected slowdown in 2020 as firms focus on preserving capital during the downturn.
Evaluating an M&A strategy to expand impact and enhance outcomesGrant Thornton LLP
This document discusses mergers, affiliations, and collaborations in the not-for-profit sector. It notes that larger not-for-profit organizations have an advantage in tough economic times and can make a case to partner with smaller organizations. Some benefits of partnerships include maintaining financial viability, adding services, enhancing reputation, and positioning for long-term success. Key considerations when exploring partnerships include aligning missions, assessing synergies, stakeholder feedback, and financial projections. Communicating openly with stakeholders and having realistic expectations about benefits are also important factors for a successful collaboration.
Mercer Capital's Investment Management Industry Newsletter | Q3 2020 | Focus:...Mercer Capital
Mercer Capital’s Investment Management Industry newsletter is a quarterly publication providing perspective on valuation issues pertinent to asset managers, trust companies, and investment consultants.
Mercer Capital | A Layperson's Guide to the Option Pricing ModelMercer Capital
Mercer Capital's whitepaper on the option pricing model, often used to value ownership interests in early-stage companies. Developed in response to the need to reliably estimate the value of different economic rights in complex capital structures, the OPM models the various capital structure components as a series of call options on underlying total equity value. Through a detailed example, Travis W. Harms explains key concepts including breakpoints and tranches in a straightforward and non-technical way, taking the mystery out of OPM terms such as “breakpoint” and “tranche”. Relative to the probability-weighted expected return method, the principal strengths of the OPM include the small number of required assumptions and auditability. The PWERM, in contrast, offers greater flexibility and transparency. Harms closes with some thought on reconciling OPM results with the market participant perspective.
Tony Odom is seeking a management position where he can continue advancing his knowledge in leadership, operations, and logistics. He has a Bachelor's degree in Business Administration and an Associate's degree in business. His relevant coursework includes supply chain management, strategic management, and leadership theory. Tony has over 6 years of experience at FedEx Freight where he operates heavy machinery, leads teams to meet efficiency goals, and supervises dock employees to ensure deadlines are met.
Praven Kummar A/L Rajagumar passed the ITIL® Foundation Certificate in IT Service Management exam on August 22, 2015 with a score of 88%, which is above the required passing score of 65%. The certificate, issued by EXIN, certifies that Praven Kummar A/L Rajagumar participated in and passed the examination.
Omar y Beatriz son una pareja de 27 y 28 años respectivamente que tienen un hijo de 3 años llamado. Perla es la madre de Beatriz de 8 años y Xiomara es la hermana de 2.5 años.
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Pada kesempatan kali ini saya membagikan ppt materi pola dan barisan. Nah, pada ppt ini saya sedikit menyinggung definisi pola, macam-macam pola, serta definisi barisan bilangan, menentukan barisan berikutnya, dan menentukan barisan ke-n.
Semoga ppt ini dapat membantu, walau hanya sedikt semoga tetap bermanfaat :)
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Captive Finance Firms in a Challenging Economy
Krueger, Cameron; Byrnes, Steven
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28.1 (Winter 2010): 1C-5C.
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Abstract (summary)
Captive finance companies seem to be in the news more than either banks or independent financeorganizations - and the news has been dramatically negative. Some of the traditional views of captives are highly relevant; however, often they are benchmarked against the wrong index. Comparing common leverage or profitability ratios between a captive and its parent provides negative results in good economic times as well as bad! For instance, average return on assets for a sample of 10 organizations that own captives in a down year - 2008 - was 8.7%. The same measure for finance companies over the past five years has been 1.2%. It is imperative for organizations to work with their parents to develop a common understanding and measurement of the broader strategic value of the captive and to promote that understanding to the larger community of stakeholders. This enhanced system of measures, aligned with the captive's true objectives, is less about performance during any given economic cycle and more about strategic value.
Full Text
In the best of times, strengths and weaknesses of a business model are often overlooked. In the worst of times, as with the recent global recession, weaknesses often come to the forefront. For captive finance companies ("captives") this is the case. Even business models once proven to be effective are being questioned and modified. The changing market landscape is demonstrating a great degree of disparity in the value captives are delivering to their parent organizations.
Historically, parents have measured captive value in ways that promote a stand-alone business division view. Although some of these traditional views of captives are highly relevant, they are often benchmarked against irrelevant indexes. Parents need to pay attention to some key metrics affecting the overall organization; alternative approaches for evaluating success may be appropriate, given the evolution of captives. One of the key aspects of the study Capgemini did for the Foundation is measures of success. This article focuses on traditional measures of success and the relevance of those measures for captives.
EXAMINING MEASURES OF SUCCESS
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1. Appearancescan
Aclearerpictureofthewayforward
forthefinancialservicesindustry
deceive
The image projected by leading firms in the financial services industry is still one of a profitable
sector led by effective leaders. However Hay Group research highlights that this does not fully
reflect reality. Many organisations have yet to adapt to the post-crisis environment, and therein
lies a real opportunity for sustainable renewal and improved performance >>
2.
3. 1
Contents
Foreword: a distorted perception 3
1 Context: a pause for reflection 4
2 The nature and impact of leadership 6
3 Breaking the cycle 13
4 Ahead of the curve 17
Conclusion 19
About this metastudy 20
5. 3
Foreword: a distorted perception
The common message emanating from leading firms within
the financial services industry is one of change. Barclays,
Citibank and HSBC have all heralded major cultural, structural
or remunerative changes during the early part of 2013.
We know financial services firms realise that
the strategies of the past will no longer
generate the prolonged success they enjoyed
prior to the global collapse. In the post-
crisis landscape, they are facing poor share
performance, squeezed margins, tightening
regulation and growing competition from
emerging markets, start-ups and new entrants
from outside the sector.
In a market where consumer behavior is
rapidly changing and the choice of alternatives
multiplying, the perception of value is shifting.
Value will soon be – if it is not already –
determined by simplicity, transparency and trust,
rather than by product features and number of
branches. Author Brett King summarised the
nature of the new game with the memorable
phrase:‘Banking is no longer somewhere that
you go, it’s something that you do.’1
In the face of this, financial services institutions
sense they must adapt if they are to preserve
profitability, protect their competitive position
and reinvigorate performance.
Drawing on over sixty years’experience of
working with global financial organisations,
Hay Group sets out to examine how firms are
addressing the need for change. Five years on
from the crisis, our analysis finds an industry –
and its leaders – yet to adapt to the new
competitive landscape. Many firms are locked
in once-successful, pre-recession business
models and ways of working, which are now
out of step with the current climate.
But our ambition is not to heap further criticism
on an already beleaguered sector. Our research
suggests that there is real opportunity
for renewal and outstanding performance
for those institutions ready to address the
embedded cultures and practices that are
preventing change.
To make this fundamental transition, financial
services organisations need to cast their eyes
to the top of the tree. It is the most senior
leaders who must drive the necessary change,
starting with an honest look in the mirror.
Financial services executives must be ready
to acknowledge leadership challenges
in order to set their organisations on a path
to sustainable renewal.
Welcome to Appearances Can Deceive.
This report, based on a review of dozens
of cases and the systematic analysis of a
wealth of hard data, explores how financial
services can resume growth and improve
profitability, and use transformational
leadership to leave crisis behind.
1
‘Bank 3.0. Why banking is no longer somewhere you go, but something you do.’
Graeme Yell
Director
UK financial services
Jean-Marc Laouchez
Managing director
Global financial services
7. 5
…all too often,
new regulation
has been a knee-jerk
response to popular
concerns over a
media-friendly
topic…This competitive landscape requires financial
services firms to develop a new combination
of skills and capabilities. They must:
n reinforce discipline to avoid risks they
do not fully understand and continue
to increase productivity and efficiency.
n make clients their priority and learn
new ways to partner, innovate and
develop solutions and business models
to serve them.
n excel at leading change in a volatile
environment.
This changing climate has laid bare the need
for financial institutions to renew.
The market has changed, but the leaders
and institutions have not.Yet.
Our research uncovers widespread use
of outdated leadership styles and practices,
inappropriate to the current competitive
context. Rapid change and increasing complexity
are placing sector leaders under unprecedented
pressures. In short, they are feeling the heat
like never before, but many are clinging to the
strategies and behaviors bred in the‘good old
days’of financial services boom.
So what common leadership styles and practices
are holding back organisations within the
financial sector?
9. Fig1.3Theimpactofleadership
Fig1.2Theimpactofleadership
High performing companies
All industries average
Job provides
challenging and
interesting work
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Job conditions
allow productivity
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Company
motivates me
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Intention to stay
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Enablement – to what extent the workforce feels ‘enabled’ to perform
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Engagement – to what extent the workforce feels ‘engaged’ to perform
Financial services firms
0 20 40 60 80 100
A comparison of financial services and general industry employee opinion data. In a reversal of what is commonly
observed when employees report engagement but are frustrated in their ability to deliver through organizational
barriers; the biggest gap for financial services firms is engagement. Source: Hay Group’s Insight database.
A comparison of financial services and general industry employee opinion data. Feedback highlights the fact that there
is a lack of pride or belief in their job or firm. Source: Hay Group’s Insight database.
Fig1.3Theimpactofleadership
Fig1.2Theimpactofleadership
High performing companies
All industries average
Job provides
challenging and
interesting work
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Job conditions
allow productivity
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Company
motivates me
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Intention to stay
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Enablement – to what extent the workforce feels ‘enabled’ to perform
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Engagement – to what extent the workforce feels ‘engaged’ to perform
Financial services firms
0 20 40 60 80 100
A comparison of financial services and general industry employee opinion data. In a reversal of what is commonly
observed when employees report engagement but are frustrated in their ability to deliver through organizational
barriers; the biggest gap for financial services firms is engagement. Source: Hay Group’s Insight database.
A comparison of financial services and general industry employee opinion data. Feedback highlights the fact that there
is a lack of pride or belief in their job or firm. Source: Hay Group’s Insight database.
7
11. Fig1.5Productsovercustomers
Fig1.4Productsovercustomers
High performing companies
All industries average
Quality of customer support, responsiveness, flexibility, turnaround produced by the company
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Focus on the quality of the products and the services produced by the company
Financial services firms
0 20 40 60 80 100
High performing companies
All industries average
Being customer focused seeking to understand and meet customers’ needs and requirements
Financial services firms
0 20 40 60 80 100
Long Term Horizon
Values
Ethics
FS Firms lag in customer focus and innovation
Social ResponsibilityInnovation
Quality
Operational Efficiency
Customer Focus
Focus on Competitors
90
80
70
60
50
High performing companies All industries average Financial services firms
Employee opinion data from our Insight database indicates that just two thirds of financial services employees
(67 percent) describe their organisation as customer-focused, compared to 79 percent of the world’s best
performing companies. Source: Hay Group’s Insight database (2007-2011).
Source: Hay Group’s Insight database.
9
13. Fig1.5Financialservicesleaders‘moreoverconfident’
Emotionalandsocialcompetencyinventory(ESCI).Gapsbetweenself-assessmentandothers'assessment.
Financialservicesleadersandleadersfromotherindustries,2011-2012.
** Significant
Financial services firm managers and leaders
Other industry managers and leaders
Adaptability
Conflictm
anagm
ent
Coaching,m
entoring
Em
pathy
Em
otionalselfaw
areness
Em
otionalselfcontrol**
Inspiring
leader
Influence
Organisationalaw
areness
Positiveoutlook
Team
w
ork
Achievem
ent**
Working with leaders over the decades, Hay Group has found that managers typically rate their abilities across the
12 areas of emotional intelligence higher than their colleagues and their reports rate them.Within financial services
however, the gap between leadership perception and reality is even wider. Source: Hay Group’s emotional and social
competency inventory.
0.15
0.10
0.05
-0.05
-0.10
-0.15
-0.20
0
11
A long look in the mirror
As we will outline in the next section, leaders
will need to be agents for renewal if their
firms are to succeed amid the shifting sands
of global financial services.
Self-awareness will be a critical success factor
in achieving renewal. But, when asked to rate
their own emotional and social intelligence –
the ability to bring out the best in themselves
and their employees – financial services
managers consistently score themselves
higher than others rate them in each of the
twelve competencies that make up emotional
and social intelligence.
This is particularly true of achievement,
emotional self control and positive outlook.
Rather than promoting renewal, these significant
gaps indicate a high level of overconfidence,
which is limiting leaders’ability to acknowledge
the need for change and to embrace it.
15. 13
Transformation strategies in this naturally
conservative sector have typically involved
bringing in fresh blood, shifting teams around,
outsourcing operations or investing in new
technologies. But the key driver of renewal
should be leadership itself.
Leaders have the power to improve performance
by fostering customer-focus and inspiring new
models of innovation. But it will need a profound
change in mindset and behavior.
Creating innovation capability requires a
drive from the top. It demands a commitment
to establish an engaging vision and a new
definition of risk and risk-taking. It also involves
the encouragement of real collaboration across
units and functions.
In a time of increased uncertainty and volatility,
we all need a compass: a simple and compelling
sense of direction, which informs the right
trade-offs and decisions as we go. Only a few
financial firms’leaders provide this clear purpose.
Citigroup CEO Michael Corbat recently provided
just such direction:“Without the appropriate
discipline and targeting, our resources can
be spread too thinly or too evenly across
the portfolio, under-investing in our best
opportunities and opening ourselves to
mission creep in less attractive areas.”
“And having just spent four years selling off
assets that came on to our balance sheet as
a consequence of mission creep, I believe the
right framework needs to be more granular
today than in the past, with a balanced view
across markets, clients, and products. We also
need to make sure we measure our progress
in real-time so we can make mid-course
corrections as necessary and respond to the
operating environment.”
When leaders commit employees and
stakeholders to a shared direction and explain
the nature and extent of the transformation,
it arms the firm against uncertainty, engages
clients and stakeholders and provides
clarity about the nature and the extent
of change required.
In addition, the notion of risk, at the centre
of the business of banking, insurance and
asset management will have to be revised.
The challenge will be for leaders to develop
controlling processes and disciplined mindsets
that limit inappropriate financial risk, while
encouraging the experimentation that
supports new, differentiated business models
and solutions.
It is possible. New entrants such as PayPal
are gaining ground in the payments market
by redefining the risk-trust relationship
between customer and provider, dispensing
with traditional paper methods and sharing
the cost benefits with their users.
Fundamentally, institutions will need the
kind of leadership that not only creates
value for the company and its shareholders,
but more crucially, its customers.
Leaders will therefore have to take a longer-term
view, as future success will depend on generating
more sustainable returns – which could be
nonetheless considerable – over a longer period
of time.
So the renewal of financial institutions starts with
the renewal of their leaders. This can be achieved
in three simple, yet meaningful steps.
3 Breaking the cycle
Renewal starts at the top and requires courage.
17. 15
Step three: learn and multiply
The strongest leaders and organisations
consciously learn from experimentation.
Such learning can occur at the organisation
level: what digital solution draws the best
market response? What new branding or
channel partnership worked, and why? Which
factors really explain high degrees of employee
engagement and could be replicated across
the firm?
Learning should also happen with individuals
and teams. Leaders should reflect on the impact
of their new behaviors on others and on
themselves. Why has coaching worked in one
situation and not in others? Why are peers
and other leaders more open to a given line
of argument?
The most effective behaviors should then
be‘embedded’into explicit leadership models
to inspire others and provide a clear benchmark
for success. The experience of one large
insurance company provides an illustration.
It views its competency model as its main
competitive advantage, together with its brand.
It has made extraordinary efforts to understand
the distinctive leadership behaviors that have
helped increase the volume and profitability
of sound insurance policy underwriting. It has
now rolled these out to thousands of professionals
and has rapidly gained market share.
19. 17
The coming three to five years will see a form
of natural selection in the industry.
Those institutions whose leaders quickly evolve
their styles and practices, establish a clear vision
and lead by example in the execution of sound
strategies will thrive.
Firms where executives fail to renew their
leadership may survive or undergo a turbulent
period of change before grasping the
fundamentals of the new landscape. Some
will disappear as many prepare for the
next wave of mergers and acquisitions in
the sector.
In this final section, we describe the common
traits of success which will characterise the
survivors in the new context.
4 Ahead of the curve
To address the on-going crisis, most firms have
embarked on cutting cost and improving effectiveness
and compliance.This is often based on heavy investment
in new competitive technology platforms. But when
it comes to resuming growth in the new competitive
landscape, there are broadly three types of response
according to strategy and leadership approach.
1. Rear view 2.Blurred 3. Clear
Leadership
posture
“We’re just going through a
slow phase in the financial
business cycle”
“We must do what we
already know how to do but
better”
“focus on executing well
what we already know how
to do”
“The financial sector is
changing”
“We need to adapt”
“I expect my bosses, peers and
employees to evolve”
“I manage our change effort”
“The world is changing”
“I listen to clients and employees”
“I am transforming myself”
“I help others through their
evolutions”
Strategic and
organizational
focus
‘Back to basics’
Cost reduction
Risk management
Compliance
Rebuilding of capital base
Preservation of existing
business franchise e.g.
clients, brand, expertise
‘Back to basics’ plus:
Explicit strategic intent, but
unclear business and
organizational trade-offs
Extensive change management
effort, ‘firing on all cylinders’
Tension between old and new
models
Same as ‘back to basics’ plus:
Clear aspiration and actionable
strategy
Entry in new markets
Engaging transformation strategy
Co-development of distinctive
business models
Building new skills capabilities ,
with sufficient critical mass
Focus on relevant change levers
Benchmark/
reference
Best historic performance
Immediate results
Inward-focus
Reference are ‘best ‘players in
the financial sector
Outward-focus
Reference are new entrants and
best players in financial and other
industries
‘Traditional/ rear view.’
Unaware of gaps
‘Blurred.’Aware but
not accountable
‘Clear.’ Fully aware
and accountable
Leaders’
posture
n “We’re going through a
‘low’in the sector’s cycle”
n “I focus on efficiency
and execution”
n “The financial sector is
changing; we need to adapt”
n “I expect my leaders, peers
and employees to evolve”
n “The world is changing”
n “I learn and transform myself,
and help others to evolve”
Strategic and
organisational
focus
‘Back to basics’
n Cost reduction,
efficiency
n Risk management and
compliance
n Rebuilding capital base
n Preservation of existing
business franchise
(eg. clients, brand,
channels, expertise)
Same as‘back to basics’, plus:
n Explicit strategic intent,
but unclear business and
organisational trade-offs
n Extensive change
management effort‘firing
on all cylinders’
n Tension between old and
new models
Same as‘back to basics’, plus:
n Clear aspiration and
actionable strategy
n Entry into new markets
n Rebuilding internal and
external trust
n Robust transformation
strategy, using relevant
change levers
n Building of new capabilities
and client relations with
sufficient critical mass
Benchmark/
reference
n Best historic
performance
n Immediate results
n Inward-focus
n ‘Best’players in the
financial sector
n Outward-focus
n New entrants,‘best’players
as well as other industries
21. A shift in mindset is essential if financial
services executives are to reform current
practices and improve performance.
Leaders will need to ask themselves:
‘Who do I serve?’and place customers
at the centre of their operations.Their own
leadership style will then follow that refreshed
vision, in order to effect rapid transformation into
a customer-focused, innovative organisation.
Some financial institutions leaders are already
indicating their commitment to reform. HSBC’s
Stuart Gulliver justified the biggest changes in
the bank’s history by stating that its structure
was not“fit for purpose for a modern world”.
Barclays’chief executive Antony Jenkins issued
a strong statement of intent to transform the
bank’s culture and internal practices and create a
more customer-centric institution. And Citigroup
announced that bonuses for top executives would
be more closely linked to performance in future.
An excellent opportunity exists for renewal.
Long-term success awaits those leaders who
pause to take a long look in the mirror, and
realign their approach.
Conclusion
19
Reward contribution
The new outside-in, client-centric approach
will reshape compensation in the financial
sector in the future.
Fundamental questions will be increasingly
asked at board level to validate the
compensation of executives. Successful firms
will have made difficult decisions on how much
money they make available for compensation
overall. As is currently the case, compensation
will continue to be linked to the creation of
economic value, but that value will no longer
excuse a lack of effective leadership.
The fittest firms will have evolved the calculation
of reward from a primarily market-based
approach, to one based on a broader view
of the contribution of managers, incorporating
measures of effectiveness and business and
people leadership.
Executives’know-how, the scale of the
problems they solve, their top or bottom line
accountabilities, the complexity of their function
and their ability to influence and lead change
may all be taken into account.
Diversify recruitment
Winning firms will have more segmented
recruiting to attract a more diverse range
of skills and behaviors to their institution.
This will not be a specific recruitment initiative
to improve the diversity of the workforce,
but rather a natural consequence of the new
leadership approach. Recognising they don’t
have the solution to every challenge, evolved
leaders will be less inclined to recruit purely
in their own image.
Having accepted that they want to understand
different customers better, empower their
frontline people, garner creative ideas on
how best to serve their clients and encourage
appropriate risk-taking, the leaders of financial
firms will have identified the need to expand
their gene pool for recruitment.
One innovative approach taken by some leading
banks is to recruit from the Ecole Hôtelière de
Lausanne in Switzerland. They believe that the
world’s oldest and most prestigious college for
the hospitality industry will provide talent that
truly understands the nature of customer service.
24. Appearances can deceiveiv
Hay Group is a global management consulting firm that works
with leaders to transform strategy into reality. We develop talent,
organise people to be more effective and motivate them to perform
at their best. Our focus is on making change happen and helping
people and organisations realise their potential.
We have over 2,800 employees working in 86 offices in 48 countries.
Our clients are from the private, public and not-for-profit sectors,
across every major industry. For more information please contact
your local office through www.haygroup.co.uk
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