Answer the following questions: 1. Performance feedback is most effective when managers Choose one answer. a. communicate tactfully and honestly with employees being appraised. b. stress the feedback interview more than the evaluation interview. c. stress positive performance and downplay negative performance. d. stress the evaluation interview more than the feedback interview. e. evaluate their subordinates on a daily basis. Incorrect 2. As an HRM specialist, you are responsible for orienting a new group of employees. Your orientation topics will include all but of the following except Choose one answer. a. location of the company cafeteria. Incorrect b. introduction to coworkers. c. interviewing skills. d. career paths within the firm. e. company benefits. 3. The effects of economic conditions on consumers' ability and willingness to buy would best be called ____ forces. Choose one answer. a. technological b. sociocultural c. competitive Incorrect d. economic e. legal and regulatory 4. Jefferson Inc. (JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits. The company understands that there are effective reward systems that will motivate employees. However, JI management is not sure which would be the best for the company. Compensation, another important area, must also be improved so that it will satisfy all employees effectively. In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated. Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished. The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. Refer to Jefferson, Inc. JI management needs to know that effective reward systems must do which of the following? Choose one answer. a. distinguish the best from the rest b. enable employees to satisfy basic needs c. provide non comparable rewards to those offered by other firms so JI can be differentiated d. distribute to the top performers only in the organization e. recognize that all people have the same needs, which can be satisfied with more money Incorrect 5. Employee compensation systems are generally developed and administered by ____, and pay increases and promotions are usually recommended by ____. Choose one answer. a. top management; HRM specialists Incorrect b. unions; line managers c. HRM staff; line managers d. top management; unions e. professional HR consultants; HRM staff personnel 6. Coca-Cola wants to determine how popular its new soft drink will be before launching it nationwide. What will Coca-Cola most likely use? Choose one answer. a. .

1. Answer the following questions:
1. Performance feedback is most effective when managers
Choose one answer.
a. communicate tactfully and honestly with employees
being appraised.
b. stress the feedback interview more than the evaluation
interview.
c. stress positive performance and downplay negative
performance.
d. stress the evaluation interview more than the feedback
interview.
e. evaluate their subordinates on a daily basis. Incorrect
2. As an HRM specialist, you are responsible for orienting a
new group of employees. Your orientation topics will include
all but of the following except
Choose one answer.
a. location of the company cafeteria. Incorrect
b. introduction to coworkers.
c. interviewing skills.
d. career paths within the firm.
e. company benefits.
3. The effects of economic conditions on consumers' ability and
willingness to buy would best be called ____ forces.
Choose one answer.
a. technological
b. sociocultural
c. competitive Incorrect
d. economic
e. legal and regulatory
4. Jefferson Inc. (JI) is a relatively new company that wants to
improve its employee rewards, compensation, and benefits. The
company understands that there are effective reward systems
that will motivate employees. However, JI management is not

2. sure which would be the best for the company. Compensation,
another important area, must also be improved so that it will
satisfy all employees effectively. In addition, the company
wants to create benefits to keep the employees not just satisfied,
but also motivated. Yet another pressing issue is deciding on the
training methods that are to be used to successfully teach the
new employees.
JI believes that it will be on the right path if all of these
changes can be successfully accomplished. The company
plans to incorporate performance appraisals so it can be sure
that the rewards, compensation, and benefits are effectively
distributed.
Refer to Jefferson, Inc. JI management needs to know that
effective reward systems must do which of the following?
Choose one answer.
a. distinguish the best from the rest
b. enable employees to satisfy basic needs
c. provide non comparable rewards to those offered by
other firms so JI can be differentiated
d. distribute to the top performers only in the organization
e. recognize that all people have the same needs, which
can be satisfied with more money Incorrect
5. Employee compensation systems are generally developed and
administered by ____, and pay increases and promotions are
usually recommended by ____.
Choose one answer.
a. top management; HRM specialists Incorrect
b. unions; line managers
c. HRM staff; line managers
d. top management; unions
e. professional HR consultants; HRM staff personnel
6. Coca-Cola wants to determine how popular its new soft drink
will be before launching it nationwide. What will Coca-Cola
most likely use?

3. Choose one answer.
a. its marketing information system Incorrect
b. external data
c. internal data
d. marketing research
e. employee survey
7. Jim Wilson is trying out for his high school varsity basketball
team. Jim feels he needs an extra advantage to ensure that he
makes the team, so he goes to Foot Locker. Once at the store, he
chooses the best looking and most expensive shoes the store
carries. Jim's buying process is influenced most by ____
factors.
Choose one answer.
a. socioeconomic
b. social Incorrect
c. psychological
d. situational
e. aesthetic
8. Cindy Jones worked as a welder for BCD Company for ten
years before it changed its rigid tuition reimbursement policy.
This year, the new education support policy will allow her to
take any course that interests her, not just a course in her field
of employment. She is very excited about this and has enrolled
in two management courses. She has always thought she had the
ability to become a good manager. Cindy is attempting to
satisfy her ____ needs.
Choose one answer.
a. esteem
b. self-actualization
c. physiological Incorrect
d. social
e. safety
9. Lindley Company is interested in verifying previous job
responsibilities held by its applicants. The selection technique
that will be most helpful in obtaining this information is the
_____.

4. Choose one answer.
a. employment test
b. interview
c. assessment center Incorrect
d. employment application
e. reference check
10. Lisa is a high school student. All of her friends buy their
jeans from Express, so she decides to buy Express jeans even
though Levi's fit her better. Lisa's purchasing decision is most
influenced by ____ factors.
Choose one answer.
a. psychological
b. situational
c. demographic
d. personality Incorrect
e. social
11. Using information about customers to create marketing
strategies that develop and sustain desirable long-term customer
relationships is known as _____.
Choose one answer.
a. computer resource management
b. customer resource management Incorrect
c. customer relationship management
d. customer research management
e. e-marketing
12. Mr. Cole was due to give evaluations of his company's top
managers in a few days. He had heard little from Tom Wilson,
one of his sales managers, for the past eleven months. On
looking over Tom's progress record, Cole saw that Tom usually
met his monthly goals. Nevertheless, he was not an outstanding
employee. However, this month Tom had submitted a marketing
idea that tripled sales for five slow-moving products. When
asked to name the outstanding sales manager of the year, Cole
could not think of a person more worthy than Tom.
Disappointed that they were overlooked, several top managers
complained that, in his decision, Cole was

5. Choose one answer.
a. allowing poor performance on one activity to influence
his overall judgment.
b. allowing recent performance to be overemphasized.
c. discriminating on the basis of gender.
d. overemphasizing some issues and underemphasizing
others. Incorrect
e. discriminating on the basis of race and age.
13. Garrett Enterprise is a well-known company that has been
around for many years. However, Mr. Smith, its CEO, has
noticed recently that the company is not performing up to par.
He has been watching the employees closely. Mr. Smith saw
that his workers do only what is required and that no one seems
to go above and beyond what is necessary.
He thinks this is odd because Garrett Enterprise used to have
dedicated employees who felt a real sense of ownership toward
the company. Now it seems that the employees need to be
watched all the time just to make sure they are doing the
minimum required. The company has always tried to help its
employees through various measures, but recently these
measures have been unsuccessful.
Mr. Smith also observed that the employees were not engaging
with each other. They all seemed to be at ease with each other,
but there was very little interaction. When Mr. Smith asked his
top managers to study the situation more closely, they reported
that the employees were neither dissatisfied nor motivated.
Mr. Smith decided that things needed to change. He decided that
the managers would reward only very good behaviors and
punish anything that was considered bad behavior. While this
may not be the best option, Mr. Smith believes that it may work
for the near future.

6. Refer to Garrett Enterprise. Based on Herzberg's theory, which
of these factors was applied to employees?
Choose one answer.
a. hygiene
b. enthusiasm Incorrect
c. reinforcement
d. motivation
e. inspiration
14. Ford recently hired twenty employees to work in various
departments of the company. On the first day, all twenty had the
same orientation and attended the same training and
development sessions. They were most likely engaged in what
form of training?
Choose one answer.
a. classroom teaching and lectures
b. role playing
c. conference and seminars Incorrect
d. on-the-job methods
e. simulations
15. Which of the following is the most likely basis on which a
market for boats can be segmented?
Choose one answer.
a. the end use of the product
b. the size of the product Incorrect
c. the product's proximity to a retail outlet
d. religion
e. the color of the product
16. The most humane form of workforce reduction is _____.
Choose one answer.
a. attrition
b. layoff Incorrect
c. early retirement
d. termination
e. employee strikes
17. Which of the following is not a major category of factors

7. that influence the consumer buying process?
Choose one answer.
a. social
b. psychological
c. buying center
d. situational
e. both social and situational Incorrect
18. The team member concerned with the emotional needs of
others is fulfilling what role?
Choose one answer.
a. caregiver
b. psychologist
c. mother hen
d. leadership Incorrect
e. socio-emotional
19. Which of the following is not a compensation decision?
Choose one answer.
a. the wage-level decision
b. the individual-wage decision Incorrect
c. the wage-cut decision
d. the wage-structure decision
e. Both the wage-cut decision and the wage-structure
decision are correct.
20. Sprint employees who sell cellular phones and calling plans
are evaluated based on their total sales per hour worked. This is
a/an ____ appraisal method.
Choose one answer.
a. objective
b. judgmental
c. subjective
d. performance-based Incorrect
e. time-consuming
21. Dunn & Company wants to use a training method to help
managers understand and cope with employees' problems. What
method would you suggest?
Choose one answer.

8. a. simulation training
b. classroom training
c. seminar training
d. on-the-job training Incorrect
e. role playing
22. Under ADA, employers are required to provide reasonable
accommodation. Which of the following is an example of
reasonable accommodation?
Choose one answer.
a. company-provided lodging for the disabled
b. company-provided transportation for the blind Incorrect
c. additional paid vacation for the mentally ill
d. sign language interpreters for the deaf
e. personal assistants for the disabled
23. All of the following except which are accurate statements
about the expectancy theory?
Choose one answer.
a. It is easy to apply.
b. There are various reasons why employees work.
Incorrect
c. The reasons people work may change.
d. It is necessary to show employees how to attain the
outcomes they desire.
e. It is a very complex model of motivation.
24. An action directly following a particular behavior is called
a/an _____.
Choose one answer.
a. activator
b. motivator
c. reinforcement
d. extinction
e. expectant Incorrect
25. People who can verify background information and provide
personal evaluations of candidates are called _____.
Choose one answer.

9. a. informants Incorrect
b. colleagues
c. references
d. assessors
e. paraprofessionals
26. To implement the marketing concept, a firm must first
Choose one answer.
a. mobilize its marketing resources.
b. promote the product.
c. obtain information about its customers' needs.
d. develop the product. Incorrect
e. determine if customers want the firm to practice the
marketing concept.
27. Influences on the external marketing environment that stem
from actions of elected and appointed officials are called ____
forces.
Choose one answer.
a. government regulatory Incorrect
b. legal
c. external cultural
d. social
e. political
28. Theory Y is most suitable in a work situation in which
workers are
Choose one answer.
a. in need of close supervision.
b. just beginning to learn their jobs. Incorrect
c. highly motivated.
d. unskilled.
e. None of these options are correct.
29. Nathan discovers that his mortgage company's employees
are working very slowly because they are afraid that, if they
finish the loans they are currently processing, they will run out
of work and lose their jobs. Nathan's employees are
Choose one answer.
a. displaying laziness.

10. b. soldiering.
c. suffering from low morale.
d. inexperienced.
e. unqualified for their jobs. Incorrect
30. What happens to a problem-solving team after the assigned
problem has been tackled?
Choose one answer.
a. Team members receive a promotion.
b. Team members are fired.
c. The team is disbanded.
d. The team is given another problem. Incorrect
e. The team is given a party.