Jurong Health Services has implemented a comprehensive digital transformation strategy across its hospitals in Singapore, utilizing innovative IT systems for inventory management, patient tracking, and electronic medical records. Key technologies include RFID for real-time location tracking and an integrated EMR system that improves patient registration processes and operational efficiency. The initiative has successfully streamlined hospital operations while enhancing patient satisfaction and security, especially in response to challenges posed by the COVID-19 pandemic.

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Digital Transformation of Healthcare at Singapore's Jurong Health Services Jurong Health
Services (JurongHealth) is one of System enables the hospital to both cantrol aceess Singapore's
sin public healtheare clusters. Healtheare to the wards and track or contact visitors and staff if
clusteri provide holistic and integrated care when necessary. patients move from one care setting,
like a clinic, to Another IT system implemented is the Warehouse another, like a hospital.
JarongHealth primarily man- Management System, which eliminates the tedious ages the 7oo-bed
Ng Teng Fong General Hospital, the process of minually counting inventory. The aystem 400-bed
Jarone Comrrunity Hospital, and the Jurong umen passive radio frequency identification (RFID)
Medical Center, all of which are located in western technolopy and a two-bin shelving system to
autoSingapore. mate inventory top-ap roquests and improve lnven- JurongHealth's goal is to
provide transformutive tory management. Once the primary compartment medical care for its
patients thtough the use of it- of the storage bin is empty, the clinical staff transfer novative
information technologies. Undersoring the relevant RFID tag into a drop-box, where the this
commitment, in 2016 . JurongHealth's Ng Teng reader automatically serds a request for drug
replenFong General Hospital became the first hospital in iuhment, thas avoiding atock-outs.
Singapore and the ASEAN region, and fifth in Asia- JurongHealth has also implemented a Real-
Time Pacifir, to receive the highest level of the Healtheare Location Tracking Syntem to
automatically track pa- Information and Manatement Syatems Socirty tients and medical
equipenernt using Wi-Fi triarygula- (HIMSS) Elentronic Medical Record Acloption Model tion, Iow
frequency exciten, and about 6,000 active Awand, which measures a hospital'n implementation
RFID tags attached to patients or medical equipment. of IT systems. These taga continaouly
communicate with the low JurongHealsh has integrated more than 50 health- froquency exsiters to
transmit data to the backend care IT systems as part of the Profect OneCare initia- nystern for
proceaning, allowing hospital staff to pretive. The systems' implementation and integration cively
locate patients and equipment, thus eliminattook four years and has enabled the hospital to be-
ing the need for tedious manual searching come paperlesa, chartless, and filmles.. For instance,
Juronghiealth made a consciotis affort to envure self-service kiosks nowe enable patienits to
register that the different 1T systems would not be standthemselves merely by scanning their
national identi- alone. The hospital thus implemented an integgated fication cards and obtaining a
queae number gener- Electronic Medical Record (EMR) system that camated by the Enterprise
Queue Management System. bines ail the functional modules of the hospital in This unique
number is ased throighonat the patient'u addition to being interficed with 140 medical deyices viait
for all service itineraries in the hosprital. Patients and equipment. Uaing the vendot-neutral Medical
refer to live screenr located in the waiting areas that Devices Middleware Integration System, data
from display a real-time queue status showing their turn. these medical devices in directly
uploaded into the 'Thin nystem has not only helped Juronghealth to cut EMF syntem, so that the
clinical stafl no longer has down on expenses but also to improve efficiency, as to manually enter
auch readings, reducing the likelipatients do not need different numben for different hood of
charting errors. Being vendor-neutral alno services. It teduces waiting time and incteases pa-
means the freedom to adopt best-of-breed individual. tient satisfiction. modules as well as a lack of

2. reliance on a single Similarly, the Visitor Munagement System self- vendar: nervice kiosks enable
visitors to scan their identifica- Sinon the implementation of the EMR aystem, tion cards and
register themselves to gain access to Juronghealth has continued to move forward, parhospital
ward Visitons can also mgiater themselves ticularty in renponse to the COVID-19 pandemic. and
obtain an e-pass from the Viaitor Registration In September 2020, the hospital introduced a series
counten. The identitication card or e-pass in scanned of measures to make the facilities mote
secure and at the gantry when entering and leaving the ward. infection-free. For instance, they
deployed a security 'The gantry not only logs visitor information but robot to patrol the grounds and
at accond "Kenobi' (a also tracks staft, who must also use the same gan security and concierge
robot) to carry out thermal tries to enter the wards. The Visitor Management neanning of vinitors.
Dronen have alao been deployed 54 Part One Onganizations, Management, and the Networked
Enterprise