Mandatory Annual HIPAA Training

1. Created 10/2016
HIPAA Privacy & Security
Training Module
2017
1

2. Course
CompetenciesThis training module addresses the essential elements of maintaining the
privacy and security of sensitive information and
protected health information (PHI) within the USA Health workplace.
During this course you will learn:
• about the Health Insurance Portability andAccountability Act (HIPAA)
Privacy and Security Rules;
• about the HIPAA identifiers that create protected health information
(PHI);
• how to recognize situations in which confidential and protected
health information can be mishandled;
• about practical ways to protect the privacy and security of
sensitive information, including PHI; and
• that employees will be held responsible if they improperly
handle confidential or protected health information.
2

3. Forms of Protected Health Information
(PHI)
It is the responsibility of every employee to
protect the privacy and security of protected health information
inALL forms.
printe
d
spoke
n
Electronic (data in motion or at rest)
Protected Health Information exists in various
forms…
3

4. Examples of
Protected Health Information(PHI)
• Social Security
numbers
• credit card numbers
• driver’s license
numbers
• patient clinical information
• research data
• computer passwords
• Individually identifiable
health information
The improper use or disclosure of protected health
information presents the risk of identify theft, invasion of
privacy, and can cause harm and embarrassment to
students, faculty, staff, patients, and USA Health. Breaches
of information privacy can also result in criminal and civil
penalties for both USA Health and those individuals who
improperly access or disclose protected health information,
as well as, disciplinary actions for responsible USA
employees.
Every employee must
protect the privacy and security of PHI.
4

5. HIPAA Privacy & Security
Rules
Section 1: The HIPAA Privacy Rule
1A: Overview
1B: Program Components
Section 2: The HIPAA Security Rule
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a
federal law designed to protect a subset of Sensitive Information known
as protected health information (PHI).
In 2009, HIPAA was expanded and strengthened by the HITECH Act (Health
Information Technology for Economic and Clinical Health). In January of
2013, the Department of Health and Human Services issued a final rule (Final
Rule) implementing HITECH’s statutory amendments to HIPAA. The deadline
for compliance was September 23, 2013.
This training module focuses on two primary
HIPAA rules, as amended by HITECH:
5
Note: There is also a Transaction Rule that is not covered in this course. Healthcare
providers need to be aware that under this Rule, treatment must be accurately billed using
the prescribed code sets.

6. Section 1A
HIPAA Privacy Rule
Overview
6

7. Covered Entities
Have a Duty to Protect
PHI
A covered entity is any person or organization that
furnishes, bills, or is paid for health care services in
the normal course of business and electronically
transmits any health information in connection with
electronic standard transactions. Pursuant to HIPAA,
individually identifiable health information collected
or created by a covered entity is considered
protected health information or PHI. Departments
that use or disclose PHI are governed by HIPAA
requirements.
7

8. USA is a HIPAA Hybrid
Entity
A Hybrid Entity performs both covered and non-covered
functions under the HIPAA Rules.
• Healthcare components and components of USA that perform
Business Associate type of functions (such as: legal or computer
services)within USA are required to comply with HIPAA .
• Individuals who perform support services for both USA HIPAA
healthcare components and USA non-covered functions (such
as: non-healthcare academic departments) are prohibited from
using or sharing PHI obtained in the course of furnishing services
for HIPAA covered healthcare components.
• HIPAA treats the covered and non-covered functions as legally
separate entities and no PHI may be shared or disclosed without
the patient’s written authorization.
8

9. USA Health – Organized Health Care
Arrangement (OHCA)
• USA Health has been designated as an Organized Health Care
Arrangement (OHCA) which includes
• USA Health [Hospitals and Clinics]
• USA Mitchell Cancer Institute (MCI),
• University covered healthcare components (including, but not limited to):
• USA Allied Health Speech and Hearing Center
• USA Allied Health Physical Therapy
• USA Radiological Sciences
• USA Psychology Clinic
• USA College of Nursing
• USA College of Medicine
• These entities participate in a clinically and operationally integrated
health care setting in which it is necessary to share PHI for joint
management and operations.
• USA Health’s HIPAA Compliance Officer is charged with reviewing
HIPAA Policies and Procedures and recommending changes to USA
Health Administration, as well as, the University HIPAA Compliance
Committee in order to address specific compliance issues that may
arise.
9

10. PHI
definedPHI is generally defined as:
Any information that can be used to identify a patient – whether
living or deceased – that relates to the patient’s past, present,
or future physical or mental health or condition, including
healthcare services provided and payment for those services.
Employees may access the minimal necessary PHI
to perform their job-related duties.
10

11. For PHI to be considered de-identified, the
following identifiers must be removed:
• Patient names
• Geographic subdivisions
(smaller than state)
• Telephone numbers
• Fax numbers
• Social Security Numbers(SSN)
• Vehicle identifiers
• E-mail addresses
• Web URLs and IP addresses
• Dates (except year)
• Names of relatives
11
• Full face photographs
or identifiable images
• Healthcare record numbers
• Account numbers
• Biometric identifiers
(fingerprints or
voiceprints)
• Device identifiers
• Health plan
beneficiary numbers
• Certificate/license
numbers
• Any other unique number,
code, or characteristic that
can be linked to an
individual.

12. HIPAA violations are enforced by the Department of Health and
Human Services (HHS), Office of Civil Rights (OCR). However,
pursuant to HITECH, state attorneys general are also permitted
to bring civil actions and recover monetary awards that may be
shared with harmed individuals.
Affinity Health Plan, Inc. discovered and
reported to HHS that it had returned leased
photocopiers to the leasing agents without
first erasing the data contained on the copier
hard drives that included PHI. The breach
was estimated to have affected 344,579
individuals. Following an investigation, Affinity
entered into a settlement agreement with HHS
providing for a $1.2 million payment and a
corrective action plan.
reality
12
Copiers: all PHI data must be removed from hard drives.
Faxes: confirm authorization instructions; verify telephone
numbers before faxing; when possible, use verified pre-
programmed numbers. Devices: encrypt; enable and use
password protection.

13. A court ordered Walgreens to pay $1.44
million to a customer whose PHI was
impermissibly accessed and disclosed by a
pharmacy employee. The employee
suspected her husband’s ex-girlfriend gave
him an STD, looked up the ex-girlfriend’s
medical records to confirm her suspicion,
and shared the information with her
husband. He then texted his ex-girlfriend
and informed her that he knew about her
STD.
Multiple state courts have ruled that HIPAA establishes a standard
of care to which healthcare providers need to adhere, and liability
for negligence may arise when that standard of care is breached.
reality
13

14. Access Must be
Authorized
Except in very limited circumstances, if an employee
accesses or discloses PHI without a patient’s written
authorization or without a job-related reason for doing so, the
employee violates USA Health HIPAA Policies and
Procedures.
An employee may only access or disclose a
patient’s PHI when this access is part of the
employee’s job duties.
14

15. 15
Discharge
________
________
________
________
________
________
• Always use 2 patient identifiers when providing patients with their
Discharge Instructions or any other paperwork containing PHI.
• There have been several occurrences of patients receiving the
wrong discharge instructions which can be a HIPAA breach.
Review HIPAA Privacy Policy No. 5 “Safeguarding PHI” for
additional information.
Safeguard PHI – Patient Discharge

16. Unauthorized Access
It is never acceptable for an employee to look at
PHI “just out of curiosity,” even if no harm is
intended (i.e., retrieving an address to send a get
well card).
It also makes no difference if the information
relates to a “high profile” person or a close
friend or family member –ALL information is
entitled to the same protection and must be
kept private.
These rules apply to all employees, including
health care professionals.
Be aware that accessing PHI of someone involved in a divorce,
separation, break-up, or custody dispute may be an indication of
intent to use information for personal advantage, unless the access
is required for the individual to do his job. Such improper behavior
will be considered by USA Health when determining disciplinary
16

17. 17
The patient should be given an opportunity to verbally agree or
object to the disclosure of PHI unless an emergency situation
prevents the prior approval.
Review HIPAA Privacy Policy No. 15 “Uses and Disclosures Requiring
Patient Opportunity to agree or object: Facility Directory, Family and Friends,
Disaster relief agencies” for additional Information.
Doctors, nurses or other clinical staff should not discuss
patients’
information when visitors or family members are in the patient’s
room unless authorized by the patient or the information is
needed to instruct caregivers who are attending the patient.
Disclosures to Family and Friends

18. Breaches
A breach occurs when information that, by
law, must be protected is:
• lost, stolen or improperly disposed of (i.e.
paper or device upon which the
information is recorded cannot be
accounted for);
• “hacked” into by people or mechanized
programs that are not authorized to have
access (e.g. the system in which the
information is located is compromised
through a Virus, or Malware); or
• communicated or sent to others who
have no official need to receive it
(e.g. gossip about information
learned from a medical record).
18
Types of
Breaches
reported
(as of 5/2016) Percent
Theft 46%
Unauthorized
Access/
Disclosure
24%
Hacking/IT 12%
Loss 9%
Improper
Disposal
3%
Other/
Unknown
7%

19. 19
All workforce members must remain vigilant and
never leave paper PHI (patient lists, lab reports),
medical carts (SAVVY, OmniCell), or mobile devices
(Chromebooks, tablets, laptops) in unattended or
unsecured areas.
Safeguard PHI - Unattended Materials

20. reality
Facing the most severe level of HIPAA’s criminal provisions –
up to
10 years in prison and a $250,000 fine – because the
violations involved access and use of PHI for personal gain, an
employee of the Seattle Cancer Care Alliance agreed to plead
guilty and serve a 16 month prison sentence and pay back
both the impacted credit card companies and the patient from
whom he stole PHI. The employee accessed and used the
patient’s name, birth date, and Social Security number from the
medical record to fraudulently obtain four credit cards. He
then charged about $9,000 in the patient’s name.
Individual employees, and
not just the “covered
entities” for whom they
work, are subject to
HIPAA's sanctions.
20

21. 21
Patients are given the opportunity upon admission to agree or object to
be included in the Hospital Directory. The Publicity Indicator within the
Hospital Information System will be coded Yes or No depending on the
patient’s decision.
In the event the patient cannot agree or object due to emergency
treatment circumstances, all of the information in the Directory will be
included and the Publicity Indicator will be set to Yes; unless, in our
professional judgment we determine it would not be in the patient’s best
interest to release any or all of this Directory Information. Once the
patient is able to make a decision, he will be given the chance to agree
or object.
If a patient or patient’s representative decides to change the Publicity
Indicator at any point, the Patient Access Department must be notified
and the patient must complete a change of Publicity Indicator form.
Review HIPAA Privacy Policy No. 31 “Publicity Indicator” for
additional Information.
Publicity Indicator (Hospital Patients)

22. Employees Must Report
BreachesPart of your responsibility as an employee is to report privacy or security
breaches involving PHI to your supervisor AND the HIPAA Compliance
Office. Even if you are not sure whether an incident or action involves
a breach, it is your responsibility to notify so that it
can be investigated.
Employees, volunteers,students,or contractors of USA may
not threaten or take any retaliatory action against an
individual for exercising his or her rights under HIPAA or for
filing a HIPAA report or complaint, including notifying of a privacy or security breach.
Reports may be made via telephone by calling the
Compliance Hotline 251- 445-9192, 24 hours a day,
365 days a year. You may choose to remain
anonymous.
22

23. Penalties for Breaches
Breaches of the HIPAA Privacy and Security Rules have serious
ramifications for all involved. In addition to sanctions imposed by
USA Health, such breaches may result in civil and criminal penalties.
Multiple types of HIPAA violations can result in penalties exceeding
$1.5 million.
23

24. 24
In 2016 alone (January through October),
$22,919,800 in fines have been levied in
Resolution Agreements and Civil Money
Penalties.

25. Breach
Notification
RequirementsAny impermissible use or disclosure that compromises PHI or
other sensitive information may trigger breach notification
requirements. Depending upon the results of a risk analysis of the
impermissible use or disclosure, breach notification may have to be
made to:
• the Department of Health and Human
Services, Office of Civil Rights (OCR);
• all individuals whose information was breached or disclosed;
and
• the media.
Letters of explanation describing the circumstances may have to be
sent to responsible parties. Abreach can significantly impact both the
economic and human resources of USA. The estimated average cost
in a data breach can exceed $200 per compromised record. In
addition, a breach has great potential to harm the reputation of USA. 25

26. reality
USA workforce members must report the loss or theft of any
personal or USA Health-owned device as an Information
Security Incident to Health System InformationServices (HSIS)
at
251-445-9123 and submit a Help Desk ticket.
Refer to the HIPAA Security Policies and Procedures on the
USA Hospitals Intranet or USAAmbulatory Intranet sites.
Massachusetts Eye and Ear Infirmary agreed to pay
HHS $1.5 million and retain an independent
monitor for HIPAA violations resulting from the
theft of an unencrypted laptop containing PHI
of patients and research subjects. HHS’s
investigation determined that the Infirmary failed
to take necessary steps to ensure the
confidentiality and security of PHI created,
maintained, and transmitted using portable devices.
26

27. Quick
Revie
w
• Protected Health Information(PHI) exists in many forms: printed,
spoken, and electronic.
• Protected Health Information(PHI) includes Social Security numbers,
credit card numbers, driver’s license numbers, computer passwords,
and PHI.
• HIPAA is a federal law and imposes privacy and security requirements.
• Two primary HIPAA regulations are the Privacy Rule and the Security
Rule.
• When used to identify a patient and when combined with health
information, HIPAA identifiers create PHI.
• An employee must have a patient’s written authorization ora job-
related reason for accessing or disclosing patient information.
• Breaches of information privacy and security may result in both
civil and criminal penalties, as well as, USA Health sanctions.
Employees must report such breaches.
27

28. 28
Office of Civil Rights(OCR) Audit
• The audit program is an important part of OCR’s overall health
information privacy, security, and breach notification compliance
activities.
• After completion of audit, the OCR will review and analyze
information from the final reports.
• The OCR may apply a penalty on the Covered Entity (CE) if the
findings show the CE is violating HIPAA rules.

29. 29
Recent HIPAA Breaches
• Advocate Health Care Network
In 2013, 4 unencrypted laptops were stolen from Advocate,
the largest health care system in Illinois. The combined
breaches affected the ePHI of approximately 4 million
individuals. This settlement is the largest to-date against a
single entity - $5.55 million.
• St. Joseph Health
PHI of 31,800 individuals was publicly accessible on the
internet due to a server setting that was not securely
configured. The resolution agreement of this breach was
$2.14 million.
• University of Mississippi Medical Center
OCR leveled a $2.75 million fine against the medical center
when a password-protected laptop went missing. The
breach impacted about 10,000 patients. Investigators
discovered UMMC was aware of risks and vulnerabilities to
its systems as far back as April 2005, yet took no action to
avoid it.

30. Section
1B
HIPAA Privacy
Rule
Program
Components
30

31. Five HIPAA Program
Components
1. Individual (Patient) Rights
2. “Minimum Necessary” Information Standard
3. Procedures for Data Use in Research
4. Limits for Marketing and Fundraising Uses
5. Business Associates
Following is a brief overview of five HIPAA program
components that must be followed by USA Health covered
entities:
31

32. 1. Patient Rights
• To receive a copy of the USA Health’s Notice of
Privacy Practices.
To request restrictions* and confidential
communications
of their PHI;
To inspect and/or receive an electronic copy of
their healthcare records.
To request corrections of their healthcare records.
To obtain an accounting of disclosures (i.e., a list
showing when and with whom their information has
been shared).
To file a complaint with a healthcare provider or
insurer and the Office of Civil Rights if the patient
believes his or her rights have been denied or that
PHI is not being protected.
To receive notice of a breach of their unsecured PHI.
•
•
•
•
•
•
* The Final Rule requires that a covered entity must agree to a request
to restrict the disclosure of PHI to patient’s health plan for a health care
item or service for which the patient has paid in full out of pocket,
unless otherwise required by law.
HIPAA sets forth the
following
individual rights for patients.
32

33. 2. Minimum
Necessary
Generally, a patient’s authorization is required for the use or
disclosure of PH1. When a use or disclosure of PHI is
permitted, via patient authorization or otherwise, HIPAA
requires that only the amount of PHI that is the MINIMUM
NECESSARY to accomplish the intended purpose be used or
disclosed unless the use or disclosure is for treatment of the
patient.
33

34. Disclosures of PHI
HIPAA regulations permit use or disclosure of PHI for:
• providing medical treatment
• processing healthcare payments
• conducting healthcare business operations
• public health purposes as required by law
Employees may not otherwise access or disclose PHI unless:
• the patient has given written permission
• it is within the scope of an employee’s job duties
• proper procedures are followed for using data in
research
• required or permitted by law
Note: the Final Rule now protects the PHI of a deceased
individual
for period of 50 years following the death of that individual. 34

35. reality
Imagine that you work with patients to help find ways to pay their
medical bills. Through your work, you become aware of a family
under substantial financial hardship.You believe that kindhearted
members of the community would provide help “If they only knew”
of these circumstances. In order to tell this story you must get
specific written authorization from thepatients or their legal
representatives that identifies whom you will tell. In addition, you
may communicate only the minimum amount of information
necessary to describe the need.
Note: This type of “outreach” needs to be approved by the HIPAA
Office and must be consistent with institutional policy.
35

36. 3. Research
Data
HIPAA regulates how PHI may be obtained and
used for research. This is true whether the PHI
is completely identifiable or partially “de-identified”
in a limited data set.
A researcher or healthcare provider is not entitled to use PHI in
research without the appropriate HIPAA documentation, including an
individual patient authorization
or
an institutionally approved waiver of authorization.
HIPAA requirements for accessing and using PHI in
research are explained on USA Office of Research
Compliance and Assurance webpage under Human
Subjects.
36

37. 4. Marketing &
Fundraising
 Without first obtaining a patient authorization, USA Health may not receive payment for
the use or disclosure of PHI, nor may USA Health sell PHI.
 USA Health may only use demographic information, including name, address, other contact
information, age, genderand date of birth, as well as, certain other limited information
about the medical treatment of an individual for fundraising purposes.
 The Notice of Privacy Practices must advise patients of the prohibitions on marketing and
the sale of PHI and of their right to “opt out” of being contacted for fundraising purposes.
 Each fundraising solicitation whether oral or written must contain an easy means for
patients to “opt out” of receiving such communications in the future. 37

38. 5. Business
AssociatesAn outside company or individual is a BusinessAssociate of
USA when performing functions or providing services involving
the use or disclosure of PHI maintained by USA.
Under the Final Rule, a Business Associate is directly liable for
compliance
with HIPAA Privacy and Security requirements and must:
• enter into a Business AssociateAgreement (called a BAA) with the covered
entity (USA Health);
• use appropriate safeguards to prevent the access, use or disclosure of PHI
other than as permitted by the contract, or BAA, with the covered entity;
• obtain satisfactory assurances from any subcontractor that appropriate
safeguards are in place to prevent the access, use or disclosure of PHI
entrusted to it;
• notify the covered entity of any breach of unsecured PHI for which the
Business Associate was responsible upon discovery;
• ensure its employees and/or those of its subcontractors receive HIPAA training;
and 38

39. Quick
Revie
w
Under HIPAA, patients have the right to:
• receive a copy of USA Health’s Notice of Privacy Practices.
• receive a copy of their healthcare records in electronic form.
• ask for corrections to their healthcare records.
• receive an accounting of when and to whom their PHI has been
shared.
• restrict how their PHI is used and shared.
• authorize confidential communications of their PHI to others.
• receive notice of a breach of their unsecured PHI.
• file a HIPAA complaint.
39

40. Quick
Revie
w
• USA may use or share only the minimum necessary information to
perform job duties.
• Patients must sign an authorization form before USA can release PHI to
a third party not involved in providing healthcare.
• A researcher or healthcare provider is not entitled to use PHI in
research without the appropriate HIPAA authorization or a waiver of
authorization.
• USA must obtain an individual’s specific authorization before using his or
her PHI for the sale of PHI, marketing, and some fundraising efforts.
• A contractor providing services involving PHI is called a Business
Associate.
• A covered entity and business associate must enter into a Business
Associate Agreement (“BAA”).
• Business Associates are directly liable for HIPAA compliance and must
ensure that their employees or subcontractors receive HIPAA training
and employ appropriate safeguards for PHI.
• HIPAA protections apply to a deceased person’s PHI for 50 years
after death.
40

41. Section 2
HIPAA Security
Rule
41

42. HIPAA Security Rule
The HIPAA Security Rule concentrates on safeguarding
PHI by focusing on the confidentiality, integrity, and
availability of PHI.
Confidentiality means that data or information is not
made available or disclosed to unauthorized persons or
processes.
Integrity means that data or information has not been
altered or destroyed in an unauthorized manner.
Availability means that data or information is
accessible and useable upon demand only by an
authorized person.
42

43. Security
Standards/SafeguardsUSA Health is required to have administrative, technical, and
physical safeguards in place to protect the privacy of PHI.
Safeguards
must:
Protect PHI from accidental or intentional
unauthorized use/disclosure in computer
systems (including social media networking
sites such as Facebook, Twitter and others) and
work areas;
Limit accidental disclosures (such as PHI
discussions in waiting rooms and hallways); and
Include practices such as encryption,
document shredding, locking doors and file
43

44. reality
USA employees should never disclose work-related sensitive
information through social media or any internet sites, such as
Facebook, Twitter, or Google.
Irritated by a patient who was always late to her
pre-natal appointments, a Missouri doctor posted
to her personal Facebook page,“may I show up
late to her delivery?”A reader took a screen shot
of the doctor’s comment and posted it to the
employing hospital’s Facebook page for expectant
mothers where many wrote to demand the
doctor’s termination.
The doctor’s post revealed the patient’s
induction date and that she had previously
suffered a stillbirth making identification
likely. The employing hospital publicly
issued a comment decrying the incident.
44

45. Malicious
Software
Viruses, worms, spyware, ransomware, and spam are examples of
malicious software, sometimes known as “malware.”
Antivirus and anti-spyware software can be utilized for protection.
These should be updated regularly with patches.
Safe Internet browsing habits can also reduce the likelihood of an
infection; do not open email or click on embedded links from an
unknown or untrusted site.
If the computer or mobile device you are using is approved for storage
of work-related sensitive information, personal use of the web is not
recommended.
45

46. Viruses
Another major threat to USA’s
information system and to your data
is computer viruses.
• Viruses “infect” your computer by modifying how it operates
and, in many cases, destroying data.
• Viruses spread to other machines by the actions of users,
such as opening infected email attachments.
• Viruses can forward PHI to unauthorized persons by
attaching themselves to documents, which are then
emailed by the virus.
• Newer viruses have their own email engines, enabling them to
send email without having to use an email client or server.
• Many viruses also install a “backdoor” on affected computer
systems allowing for unauthorized access and collection of
PHI.
46

47. Worms
Worms are programs that can:
• run independently without user action;
• spread complete working versions of themselves onto
other computers on a network within seconds; and
• quickly overwhelm computer resources with the potential
for data destruction as well as unauthorized disclosure of
sensitive information.
47

48. Spywar
eSpyware is software that is secretly loaded onto your
computer, monitors your activities, and shares that
information
without your knowledge.
Malicious websites
can install spyware on every
computer
that visits those sites.
48

49. Ransomware
Ransomware is a type of malicious software designed to encrypt
data, which then blocks access to a computer system until a sum of
money is paid.
49
• Fastest growing malware threat – on average there are 4,000
attacks daily
• Ransomware can be downloaded onto systems when
unsuspecting users visit malicious or compromised websites.
However, most ransomware arrives in some sort of email
attachment, along with a message that encourages you to open
the file and look at it.

50. Spam and
PhishingSpam is an unsolicited or “junk” electronic mail
message, regardless of content.
Spam usually takes the form of bulk advertising
and may contain viruses, spyware, inappropriate
material, or “scams.”
Spam also clogs email
systems.
Phishing is a particularly dangerous form of spam that seeks
to trick users into revealing sensitive information, such as
passwords.
REMEMBER: USA will never ask you to disclose
passwords, social security numbers, or other sensitive
information via email.
Questions?
Call HSIS at 445-9123 or
the Office of HIPAA Compliance (OHC) at 445-9192
50

51. Safe Browsing
Habits• Safeguard sensitive information
Look for signs of security when providing sensitive information (i.e. the web address
starts with “https” or a padlock icon is displayed in the status bar).
• Equipment should have updated browsers and
security settings enabled
• Security software should be utilized when possible
There are a number of free and easily available software products to protect your
computer from malware, spyware, and virus threats. Talk to your IT support personnel
to find out which software best fits your needs.
• Safe downloading & streaming
• When in doubt just don’t do it! If a download looks too good to be true, it
might be malware.
• Downloaded files like software or other media can contain hidden malware.
• Streaming media Web sites might seem harmless, but watching or listening to
streaming media may require downloading a special media player that may
contain malware.
51

52. Safe Computing and Email
Use
See USA Health Privacy Policy # 5- Safeguarding Protected Health
Information and HIPAA Security Policy # 25- Use of Mobile Devices
for Computing and Data Storage
 Mobile Devices are not approved for storage of PHI without prior
Administrative approval unless they are part of a designated Health
System Information System.
 Encryption is required when a USA Health employee sends or receives
PHI to a destination address outside the USA Health network. Always use
#secure in the subject line.
 When traveling, working from home, or using a mobile device, an
employee whose work involves the transmission of PHI must encrypt the
data UNLESS the employee uses a VPN connection AND transmits data
only to a destination within the secure network.
 Do not open email attachments if the message looks the least bit
suspicious, even if you recognize the sender. “When in doubt, throw it out.”
 Do not respond to “spam” – simply discard or delete it, even if it
has an “unsubscribe” feature.
52

53. Mobile Devices
• Never leave mobile computing devices unattended in unsecured
areas.
• Immediately report the loss or theft of any mobile computing
device to your supervisor, HSIS, and the Office of HIPAA
Compliance.
• Remember, for any mobile device, encryption is the best defense!
Review HIPAA Security Policy No. 25 Use of Mobile Device for
USA Health policy requires approval from an Administrator or the HIPAA Compliance
Office in order to store Sensitive Information, including PHI, on encrypted mobile
devices. This applies to all mobile computing devices, such as laptops, iPads,
smart phones, or even regular cell phones.
Employees must utilize the following security controls when storing and
transmitting sensitive information:
 strong power-on passwords
 automatic log-off
 display screen lock at regular intervals while the device is inactive
 Encryption
 Anti-Virus
53

54. Password Control
Many security breaches come from within
an organization and many of these occur
because of bad password habits.
• Use strong passwords where possible (at least 7 characters,
containing a combination of letters, numbers, and special
characters).
• Change your passwords frequently (90 days) to prevent hackers
from using automated tools to guess your password.
• It is a violation of USA Health Policy to share your password with
anyone.
• Electronic audit records track information based on activity
associated with user IDs .
54

55. reality
An employee , who stored his email in his phone, lost his phone while on vacation.
The phone was not password protected. Eventually the phone was returned, but
no one knows who may have had possession of the device while it was not in the
employee’s control.
The employee violated HIPAA by storing PHI on an unsecure device, creating a
breach that required notification to each affected patient whose data was
contained on the phone, as well as reporting the incident to the government.
There were also disciplinary implications for the employee.
The costs of a lost or stolen mobile device go far beyond the cost of replacing the
device itself. Any loss, sale, trade-in, upgrade, or replacement of a phone that
may contain PHI must be reported to HSIS at 445-9123.
The majority of expenses include:
•investigative costs
•reporting data breaches
•liability for data breaches (e.g. government penalties)
•restoring hard-to-replace information
•preventing further misuse of the data
•lost intellectual property
•lost productivity
•damage to reputation 55

56. 56
reality
A recent study found that laptop loss led to losses of $2.1
billion for the 329 organizations surveyed during a one year
period. Cleaning up the resulting data breaches accounted for
80% of that total.
According to a 2013 Ponemon Institute report: 41% of
breaches are due to malicious/criminal attacks, 29% are due
to a system glitch, 33% are due to the “human factor.”
Report any missing, lost, or stolen
device to HISIS and the Office of HIPAA
Compliance immediately!

57. Remote Access
DO NOT let your personal computer and device antivirus subscription
expire!
All computers and mobile devices used to connect to USA
Health networks or systems from home or other off-site
locations should meet the same minimum security
standards that apply to your work computer.
You
should:
• Make use of the Virtual Private Network (VPN) or VMware at home or off-
site, AND transmit PHI only to locations within the secure campus network.
Otherwise, sensitive data must be encrypted.
• RunWindows Updates or the update feature of the particular operating
system that you are using.
• Keep virus definitions current by using the antivirus software recommended and
supported by your IT support team.
57

58. reality
USA Health workforce members must received approval from the USA
Health HIPAA Compliance Committee or USA Health Senior
Administrator to use any external storage devices to store PHI, including
“thumb” or “flash” drives. These devices must use encryption and
adhere to the following:
• Use portable storage media only for transporting information, and
not to
permanently store information.
• Once you’ve used the information, erase it from the device.
• Consider attaching your memory stick to your key ring -- you are
less
A Rochester Medical Center physician misplaced an unencrypted USB
drive containing PHI of 537 patients, including demographic and
diagnostic information. Because of this negligence, the Medical Center
was required to notify all of the individuals affected by this breach, the
attorney general, and the OCR, triggering the possibility of further
investigation and large fines.
58

59. Employee
Responsibiliti
es
 Avoid storing sensitive information on mobile devices and portable
media, but if you must, use encryption.
 Always keep portable devices physically secure (under lock
and key) to prevent theft and unauthorized access.
 Access information only as necessary for your
authorized job responsibilities.
 Keep your passwords confidential.
 Comply with USA Health’s HIPAA Security and Privacy policies.
 Report to your supervisor and the USA Office of HIPAA Compliance
the loss or misuse of devices storing PHI or other Sensitive
Information promptly.
59

60. Appropriate Disposal of
DataObserve the following procedures for the
appropriate disposal of Sensitive Information,
including PHI.
• Hard copy materials such as paper or microfiche must be properly
shredded or placed in a secured bin for shredding later.
• Magnetic media such as diskettes, tapes, or hard drives must be
physically destroyed or “wiped” using approved software and procedures.
Contact HSIS or the Office of HIPAA Compliance for more information.
• CDs and DVDs must be rendered unreadable by shredding, defacing the
recording surface, or breaking.
60
Sensitive information and PHI should
never be placed in the regular trash!

61. reality
On several occasions sensitive materials, such as
patient files, have been left in file cabinets or office
desks that were being sent to storage or before being
sold at the Surplus sale. Environmental Services staff
found the sensitive materials and notified the
appropriate department before anyone picked up the
furniture. If any of that furniture had been sold to the
public before the sensitive materials were found, it
would have been difficult and costly for USA to retrieve
the materials and manage the breach.
You cannot be too careful when disposing of desks, file cabinets and
other office furniture that may hold documents in them. Please check
them carefully and confirm that all documents have been removed and
properly disposed of before sending furniture or equipment for storage or
disposal.
61

62. Physical
Security
Equipment such as PCs, servers,
mainframes, fax machines, and copiers must be
physically protected.
◦ Computer screens, copiers, and fax machines must be placed
so that they cannot be accessed or viewed by unauthorized
individuals.
◦ Computers must use password-protected screen savers.
◦ PCs that are used in open areas must be protected against
theft or unauthorized access.
◦ Servers and mainframes must be in a secure area where
physical access is controlled.
62

63. What if there is a breach of
confidentiality?
Breaches of USA Health HIPAA policies or an
individual’s confidentiality must be reported to the
employee’s supervisor AND the Office of HIPAA
Compliance as soon as possible.
USA Health is required to take reasonable steps to lessen harmful
effects of a confirmed breach involving compromised PHI.
This includes notifying individuals whose information has been
breached. USA Health must report breaches to the Secretary of Health
and Human Services.
63

64. Disciplinary
Actions
Individuals who violate USA Health’s
HIPAA Policies will be subject to
appropriate disciplinary action, up to
and including termination, as outlined
in USA Health Human Resources and
HIPAA policies, as well as subject to
possible criminal or civil penalties.
64

65. Best Practice
Reminder
s
• DO keep computer sign-on codes and passwords confidential, and DO NOT allow
unauthorized persons access to your computer. Also, use locked screensavers for added
privacy.
• DO keep notes, files, memory sticks, and computers in a secure place, and be careful NOT
to leave them in open areas outside your workplace, such as a library, cafeteria, or airport.
• DO NOT place PHI on a mobile device without required approval. DO use encryption
when sending or storing PHI on mobile devices, including “thumb” or “flash” drives.
• DO hold discussions of PHI in private areas and for job-related reasons only. Also, be
aware of places where others might overhear conversations, such as in reception areas.
• DO make certain when mailing documents that no sensitive information is shown on
postcards or through envelope windows, and that envelopes are closed securely.
• DO NOT use unsealed campus mail envelopes when sending sensitive information
to another employee.
• DO follow procedures for the proper disposal of sensitive information, such as
shredding documents.
• When sending an e-mail, DO NOT include PHI or other sensitive information such
as Social Security numbers, unless you have the proper written approval to store the
information or the Protected Health Information is encrypted.
65

66. 66
HIPAA Resources
USA Office of HIPAA Compliance
Linda Hudson, Director, HIPAA Compliance
470-5802 lhudson@health.southalabama.edu
Thad Phillips, Asst Chief, HIPAA Comp/Security
410-4550 tphillips@health.southalabama.edu
Cynthia Holland, HIPAA Audit Coordinator
471-7621 cholland@health.southalabama.edu
Elizabeth Will, Compliance Programs Coordinator
ewill@health.southalabama.edu
MCI
Cindy Nelson, Mgr, MCI Clin & Res Systems
445-9849 crnelson@health.southalabama.edu
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