This document describes the various staff positions at a hotel. It outlines the roles of receptionists, concierges, doormen, bellhops, housekeepers, masseuses, waiters, bartenders, cashiers, fitness instructors, lifeguards, valet drivers, chefs, cooks, gardeners, cleaners, and maintenance workers such as electricians, carpenters, plumbers, and painters. Receptionists help guests check in and out and know hotel information. Concierges assist guests with reservations and recommendations while doormen greet guests and hail taxis. Housekeepers clean and prepare rooms for arrival.
This document provides examples of greetings and responses for different levels of formality, from very formal to informal. For greetings, it suggests saying "How do you do" or "I am..." very formally, and "Good morning/afternoon/evening" or "Hello" more casually. For responses, it recommends replying with greetings like "How do you do" very formally or asking "How are you?" more casually. It also lists responses to indicate how you are, from "I am fine" to "terrible". Finally, it presents farewell phrases from "Good bye, it has been a pleasure" very formally to informal closings like "See you later" or "Take care".
The document provides common phrases for giving directions within a hotel, including terms for going straight, up or down, left or right, through doors or other areas, past objects, and navigating stairs. Key directional terms are organized into categories for moving forward, vertically, horizontally, through openings, around objects, and on staircases. Contact information is also included for Mr. Bill Greaves.
The document lists shopping options in Chiang Mai, Thailand, including six shopping malls, two tech computer centres, and four markets and areas for souvenirs. Kad Suan Kaew, Central Airport Plaza, Central Festival, Promenada Resort Mall, Season Fashion Mall, and Maya Lifestyle Shopping Centre are recommended as shopping malls. Pantip Plaza and Icon Square are recommended for technology and computers. Warorot Market, Kad Luang, Baan Tawai, Borsang, and Sankampaeng are listed as places to find souvenirs.
The document lists various modes of transportation, including cars, taxis, pickup trucks, songthaews, tuk tuks, vans, motorcycles, motorbike scooters, mopeds, choppers, samlor bicycle taxis, bicycles, trucks, lorries, tanker trucks, ambulances, tow trucks, coaches, buses, and tractors. Synonyms or related terms are provided for some modes.
This document provides information about the social studies unit on the history of Puerto Rico. It includes:
1) Puerto Rico is an autonomous territory of the United States located in the Caribbean.
2) During the Spanish colonial period, Puerto Rico's economy and culture were shaped by sugar plantations and the slave trade.
3) The document describes several key aspects of Puerto Rican history and culture, including the Taino people, the Spanish colonial period, important independence movements, and cultural elements like music, art, and cuisine.
This document discusses how to effectively handle guest complaints. It provides guidance on viewing complaints as opportunities rather than problems, actively listening to understand the real issue, apologizing and working to resolve the complaint, thanking the guest for bringing it to your attention, and following up to ensure satisfaction. Complaints should be seen as "gifts" that allow problems to be addressed before more customers are impacted or lost to poor experiences. Resolving complaints respectfully and completely is important for customer retention and positive word of mouth.
This document describes the various staff positions at a hotel. It outlines the roles of receptionists, concierges, doormen, bellhops, housekeepers, masseuses, waiters, bartenders, cashiers, fitness instructors, lifeguards, valet drivers, chefs, cooks, gardeners, cleaners, and maintenance workers such as electricians, carpenters, plumbers, and painters. Receptionists help guests check in and out and know hotel information. Concierges assist guests with reservations and recommendations while doormen greet guests and hail taxis. Housekeepers clean and prepare rooms for arrival.
This document provides examples of greetings and responses for different levels of formality, from very formal to informal. For greetings, it suggests saying "How do you do" or "I am..." very formally, and "Good morning/afternoon/evening" or "Hello" more casually. For responses, it recommends replying with greetings like "How do you do" very formally or asking "How are you?" more casually. It also lists responses to indicate how you are, from "I am fine" to "terrible". Finally, it presents farewell phrases from "Good bye, it has been a pleasure" very formally to informal closings like "See you later" or "Take care".
The document provides common phrases for giving directions within a hotel, including terms for going straight, up or down, left or right, through doors or other areas, past objects, and navigating stairs. Key directional terms are organized into categories for moving forward, vertically, horizontally, through openings, around objects, and on staircases. Contact information is also included for Mr. Bill Greaves.
The document lists shopping options in Chiang Mai, Thailand, including six shopping malls, two tech computer centres, and four markets and areas for souvenirs. Kad Suan Kaew, Central Airport Plaza, Central Festival, Promenada Resort Mall, Season Fashion Mall, and Maya Lifestyle Shopping Centre are recommended as shopping malls. Pantip Plaza and Icon Square are recommended for technology and computers. Warorot Market, Kad Luang, Baan Tawai, Borsang, and Sankampaeng are listed as places to find souvenirs.
The document lists various modes of transportation, including cars, taxis, pickup trucks, songthaews, tuk tuks, vans, motorcycles, motorbike scooters, mopeds, choppers, samlor bicycle taxis, bicycles, trucks, lorries, tanker trucks, ambulances, tow trucks, coaches, buses, and tractors. Synonyms or related terms are provided for some modes.
This document provides information about the social studies unit on the history of Puerto Rico. It includes:
1) Puerto Rico is an autonomous territory of the United States located in the Caribbean.
2) During the Spanish colonial period, Puerto Rico's economy and culture were shaped by sugar plantations and the slave trade.
3) The document describes several key aspects of Puerto Rican history and culture, including the Taino people, the Spanish colonial period, important independence movements, and cultural elements like music, art, and cuisine.
This document discusses how to effectively handle guest complaints. It provides guidance on viewing complaints as opportunities rather than problems, actively listening to understand the real issue, apologizing and working to resolve the complaint, thanking the guest for bringing it to your attention, and following up to ensure satisfaction. Complaints should be seen as "gifts" that allow problems to be addressed before more customers are impacted or lost to poor experiences. Resolving complaints respectfully and completely is important for customer retention and positive word of mouth.
This document contains statistics on tourist origins and nationalities visiting Thailand between January and December 2013. The top three regions were East Asia at 59.94%, ASEAN at 27.43%, and Europe at 23.75%. The largest individual countries were China at 17.47%, Malaysia at 11.46%, and South Korea at 4.88%. The document also includes sample dialogues for a hotel worker in Thailand to greet tourists based on where they are from.
This document provides a summary of different verb tenses in English, including:
1) The present simple tense which is used to describe everyday or habitual actions.
2) The present continuous tense which describes actions happening now.
3) The future simple tense which uses "will" to talk about events that will occur after now.
4) The past simple tense which is used for completed actions in the past, though there are irregular verbs that do not follow the standard rules.
5) The present perfect tense which describes actions that began in the past but have relevance in the present, using "have/has" plus the past participle verb form.
The document contains a list of breakfast vocabulary words organized into categories including menu items, breads, eggs, meats, others, and juices. It provides common breakfast foods and dishes such as croissants, toast, fried eggs, bacon, hash browns, and orange juice that may be found on a breakfast menu or used during a breakfast meal.
This document discusses the different question words in English and their uses. It explains that "what" is used to ask about things, if you didn't hear something, or as a general question word. "When" asks about time. "Where" asks about places or positions. "Which" asks about choices. "Who" asks about people. "Whose" asks about ownership. "Why" asks for reasons. "How" asks about the way something is done, amounts with count/uncount nouns, frequencies, sizes, distances, ages, times, heights and more.
This document provides definitions and descriptions for common terms used when giving road directions. It defines terms for turning directions, such as "go straight", "turn left", and "turn right". It also defines terms for intersections, such as "crossroads", "T-junction", and "Y-junction". Additionally, it defines road features like underpasses, overpasses, bridges, winding roads, and landmarks that may be used for directions like petrol stations, shopping malls, hospitals, bus stations and schools.
The document lists common facilities found at hotels, including parking, a lobby and reception area, kitchen, corridors or hallways, and facilities for both business and pleasure. Business facilities mentioned include computer rooms, meeting rooms, conference centers, and convention centers. Pleasure facilities include ballrooms, restaurants, bars, lounges, gyms, pools, spas, and recreational areas.
The document discusses restaurant vocabulary and terms. It describes the three main meals eaten each day - breakfast, lunch, and dinner. Dinner is noted to have three courses: an appetizer or starter, the main course or entree, and dessert. Various dishes, foods, and items associated with each course are then listed, along with the appropriate plates and utensils used. Key items mentioned include cutlery, salt and pepper shakers, bread, plates, glasses, and foods like salad, steak, potatoes, vegetables, fruit, pie, and ice cream.
This document contains information about numbers, dates, and months. It lists the numbers from 1 to 31, the spelling of numbers up to one trillion, and conversions between units of time like seconds to minutes, hours to days, weeks to months, and months to years. It also provides the number of days in each month and rules for determining leap years with an extra day in February every four years.
The document contains a list of vocabulary words related to hotel rooms and their furnishings. It includes terms for different types of beds, bed linens, bathroom items, furniture, and amenities found in hotel rooms like televisions, air conditioners, and telephones. Words are grouped under headings like "Bedroom Vocabulary", "Bathroom", and "Furniture" to organize different areas of a hotel room.
This document contains statistics on tourist origins and nationalities visiting Thailand between January and December 2013. The top three regions were East Asia at 59.94%, ASEAN at 27.43%, and Europe at 23.75%. The largest individual countries were China at 17.47%, Malaysia at 11.46%, and South Korea at 4.88%. The document also includes sample dialogues for a hotel worker in Thailand to greet tourists based on where they are from.
This document provides a summary of different verb tenses in English, including:
1) The present simple tense which is used to describe everyday or habitual actions.
2) The present continuous tense which describes actions happening now.
3) The future simple tense which uses "will" to talk about events that will occur after now.
4) The past simple tense which is used for completed actions in the past, though there are irregular verbs that do not follow the standard rules.
5) The present perfect tense which describes actions that began in the past but have relevance in the present, using "have/has" plus the past participle verb form.
The document contains a list of breakfast vocabulary words organized into categories including menu items, breads, eggs, meats, others, and juices. It provides common breakfast foods and dishes such as croissants, toast, fried eggs, bacon, hash browns, and orange juice that may be found on a breakfast menu or used during a breakfast meal.
This document discusses the different question words in English and their uses. It explains that "what" is used to ask about things, if you didn't hear something, or as a general question word. "When" asks about time. "Where" asks about places or positions. "Which" asks about choices. "Who" asks about people. "Whose" asks about ownership. "Why" asks for reasons. "How" asks about the way something is done, amounts with count/uncount nouns, frequencies, sizes, distances, ages, times, heights and more.
This document provides definitions and descriptions for common terms used when giving road directions. It defines terms for turning directions, such as "go straight", "turn left", and "turn right". It also defines terms for intersections, such as "crossroads", "T-junction", and "Y-junction". Additionally, it defines road features like underpasses, overpasses, bridges, winding roads, and landmarks that may be used for directions like petrol stations, shopping malls, hospitals, bus stations and schools.
The document lists common facilities found at hotels, including parking, a lobby and reception area, kitchen, corridors or hallways, and facilities for both business and pleasure. Business facilities mentioned include computer rooms, meeting rooms, conference centers, and convention centers. Pleasure facilities include ballrooms, restaurants, bars, lounges, gyms, pools, spas, and recreational areas.
The document discusses restaurant vocabulary and terms. It describes the three main meals eaten each day - breakfast, lunch, and dinner. Dinner is noted to have three courses: an appetizer or starter, the main course or entree, and dessert. Various dishes, foods, and items associated with each course are then listed, along with the appropriate plates and utensils used. Key items mentioned include cutlery, salt and pepper shakers, bread, plates, glasses, and foods like salad, steak, potatoes, vegetables, fruit, pie, and ice cream.
This document contains information about numbers, dates, and months. It lists the numbers from 1 to 31, the spelling of numbers up to one trillion, and conversions between units of time like seconds to minutes, hours to days, weeks to months, and months to years. It also provides the number of days in each month and rules for determining leap years with an extra day in February every four years.
The document contains a list of vocabulary words related to hotel rooms and their furnishings. It includes terms for different types of beds, bed linens, bathroom items, furniture, and amenities found in hotel rooms like televisions, air conditioners, and telephones. Words are grouped under headings like "Bedroom Vocabulary", "Bathroom", and "Furniture" to organize different areas of a hotel room.