Report
Share
Recommended
Get the most value........
The document discusses strategies for effective employee training. It provides tips for training managers, including setting objectives, using the ADDIE model of analysis, design, development, implementation and evaluation. It also discusses factors that make training effective like management commitment, needs-based training and evaluating training at multiple levels from reactions to long term business results.
Recommended
Get the most value........
The document discusses strategies for effective employee training. It provides tips for training managers, including setting objectives, using the ADDIE model of analysis, design, development, implementation and evaluation. It also discusses factors that make training effective like management commitment, needs-based training and evaluating training at multiple levels from reactions to long term business results.
Moisturizers An Essential Component in Eczema Management
Eczema, also known as atopic dermatitis, is a skin condition characterized by a defective skin barrier that causes dryness, cracks, and easy penetration of allergens. The stratum corneum lipid layer is defective, resulting in water loss from the skin and increased susceptibility to irritants. Topical corticosteroids are commonly used to treat flare ups, while emollients are the foundation for long term management by helping repair the skin barrier. Proper skin cleansing and moisturization are also important to prevent exacerbation of eczema symptoms.
Service with character to creat customer value in indonesia pharmaceutical in...
This document discusses customer value in the Indonesian pharmaceutical industry. It identifies the main parties involved in prescription drug purchases as prescribers, influencers, consumers, and financiers. It also examines the evolution of understanding customers, including reasons for purchases such as mood, personal factors, and societal influences. The document reviews sources of health and drug information and trends in pharmaceutical marketing and spending on activities like detailing. It analyzes the customer decision journey and purchase funnel as well as reasons customers may not switch products and ways to protect customers from competitors.
Service with character to creat customer value in indonesia pharmaceutical in...
The document discusses several principles for providing excellent customer service in the pharmaceutical industry in Indonesia. It outlines 18 principles for service with character, including serving customers consistently with sincerity and commitment, avoiding letting customers down, implementing service ethically according to company values, and encouraging environmental consciousness. The document also discusses strategies for improving customer loyalty, retention, and experience through positive interactions, addressing sources of dissatisfaction, and focusing on low-attrition customer segments.
Service with character to creat customer value in indonesia pharmaceutical in...
The document discusses key trends in Indonesia's healthcare sector and consumer behavior. It finds that while confidence and incomes are rising, Indonesians still prefer local brands for essential goods but are more open to foreign brands for discretionary items. The government aims to achieve universal healthcare coverage by 2019 by expanding insurance programs to cover more of the population, bringing opportunities for private healthcare providers. The healthcare sector is seeing increased spending as a percentage of GDP, a shift to generic drugs, and staffing remains a challenge.
Service with character to creat customer value in indonesia pharmaceutical in...
The document discusses trends in the global healthcare industry, including:
1) Healthcare expenditures are rising as populations age in Western countries, with prescription drug costs accounting for 10% of total healthcare spending.
2) Asia is becoming an increasingly important market, with many multinational companies moving business units and headquarters to countries like China and Singapore.
3) Technological advances and the use of mobile technologies are enabling new diagnostic and treatment options but also need to be implemented in a cost-effective manner to contain expenditures.
4) Aging populations and rising rates of chronic diseases are driving increased healthcare costs, while access to care remains inadequate in many parts of the world.
Selling for the long run
The document discusses strategies for effective long-term selling. It states that buyers prefer to purchase from salespeople they like, trust, and who can meet their needs. It warns against relying on "silver bullet" solutions and advises determining customers' needs and perceptions. The document emphasizes building relationships, focusing on service, understanding customers, and targeting communications appropriately.
Next generation leader ...........
The document discusses several topics related to leadership and management including:
1. It discusses attributes of the leader-participation model and questions to consider like subordinate conflict, commitment to decisions, and information sharing.
2. It briefly mentions the four generations in today's workforce and challenges with a multi-generational workforce.
3. It summarizes research on the impact of leadership effectiveness on employee engagement.
How to make effective presentation
This document contains tips and advice for improving presentation skills. It discusses how the majority of PowerPoint presentations are forgettable and provides guidance on content, design, and delivery of effective presentations. Some key points emphasized are understanding the audience's perspective, using visual aids appropriately, speaking with confidence, and allowing time for questions.
Key challenges and priorities in sales transformation indonesia prespective
this presentation explain impact UHC for pharmaceutical business as specially sales force design and strategy to compete this business
It's NOT only about Money
This document discusses the importance of non-financial motivational factors for employees and provides suggestions for managers on how to understand employee motivation better. It notes that while basic salary is important, employees are not solely motivated by pay and that challenging work, learning opportunities, positive workplace culture, and recognition of efforts are also key. The document recommends managers directly ask employees questions about what motivates and satisfies them as well as what might cause them to leave, in order to gain valuable insights into keeping employees engaged. It provides examples of effective ways to have these important conversations.
somepatterns
The document discusses using the Observer pattern to address the problem of having multiple dependent objects that need updating when the state of another object changes. It describes the Observer pattern as having a one-to-many relationship between objects, where observers are notified when the state of the subject object changes. It provides examples of implementing the Observer pattern using JavaScript and frameworks like YUI and Prototype. Alternatives like explicit dependencies and variable expansion are also mentioned.
Borderline Y La Artista
El documento describe el caso de Mercedes, una mujer de 45 años que presenta síntomas de personalidad borderline como aislamiento, autoagresión y rechazo a la medicación. Se relata su historia familiar problemática y su evolución bajo tratamiento con medicamentos y terapia, logrando progresos como salir de su casa y retomar actividades artísticas. El equipo tratante realiza supervisiones y estrategias para mejorar su cumplimiento del tratamiento.
El Libro De Consejos
El documento proporciona consejos sobre las cualidades necesarias para varias profesiones como dentista, secretaria, fotógrafa, piloto, maestro de español, peluquera, policía, empleado de correos, estudiante, panadero, electricista, gerente, entrenador, zapatero y periodista. Para cada profesión, señala una habilidad clave para el trabajo y una cualidad personal importante como la inteligencia, la responsabilidad, la creatividad, el valor, la paciencia, la atención a los detalles
More Related Content
Viewers also liked
Moisturizers An Essential Component in Eczema Management
Eczema, also known as atopic dermatitis, is a skin condition characterized by a defective skin barrier that causes dryness, cracks, and easy penetration of allergens. The stratum corneum lipid layer is defective, resulting in water loss from the skin and increased susceptibility to irritants. Topical corticosteroids are commonly used to treat flare ups, while emollients are the foundation for long term management by helping repair the skin barrier. Proper skin cleansing and moisturization are also important to prevent exacerbation of eczema symptoms.
Service with character to creat customer value in indonesia pharmaceutical in...
This document discusses customer value in the Indonesian pharmaceutical industry. It identifies the main parties involved in prescription drug purchases as prescribers, influencers, consumers, and financiers. It also examines the evolution of understanding customers, including reasons for purchases such as mood, personal factors, and societal influences. The document reviews sources of health and drug information and trends in pharmaceutical marketing and spending on activities like detailing. It analyzes the customer decision journey and purchase funnel as well as reasons customers may not switch products and ways to protect customers from competitors.
Service with character to creat customer value in indonesia pharmaceutical in...
The document discusses several principles for providing excellent customer service in the pharmaceutical industry in Indonesia. It outlines 18 principles for service with character, including serving customers consistently with sincerity and commitment, avoiding letting customers down, implementing service ethically according to company values, and encouraging environmental consciousness. The document also discusses strategies for improving customer loyalty, retention, and experience through positive interactions, addressing sources of dissatisfaction, and focusing on low-attrition customer segments.
Service with character to creat customer value in indonesia pharmaceutical in...
The document discusses key trends in Indonesia's healthcare sector and consumer behavior. It finds that while confidence and incomes are rising, Indonesians still prefer local brands for essential goods but are more open to foreign brands for discretionary items. The government aims to achieve universal healthcare coverage by 2019 by expanding insurance programs to cover more of the population, bringing opportunities for private healthcare providers. The healthcare sector is seeing increased spending as a percentage of GDP, a shift to generic drugs, and staffing remains a challenge.
Service with character to creat customer value in indonesia pharmaceutical in...
The document discusses trends in the global healthcare industry, including:
1) Healthcare expenditures are rising as populations age in Western countries, with prescription drug costs accounting for 10% of total healthcare spending.
2) Asia is becoming an increasingly important market, with many multinational companies moving business units and headquarters to countries like China and Singapore.
3) Technological advances and the use of mobile technologies are enabling new diagnostic and treatment options but also need to be implemented in a cost-effective manner to contain expenditures.
4) Aging populations and rising rates of chronic diseases are driving increased healthcare costs, while access to care remains inadequate in many parts of the world.
Selling for the long run
The document discusses strategies for effective long-term selling. It states that buyers prefer to purchase from salespeople they like, trust, and who can meet their needs. It warns against relying on "silver bullet" solutions and advises determining customers' needs and perceptions. The document emphasizes building relationships, focusing on service, understanding customers, and targeting communications appropriately.
Next generation leader ...........
The document discusses several topics related to leadership and management including:
1. It discusses attributes of the leader-participation model and questions to consider like subordinate conflict, commitment to decisions, and information sharing.
2. It briefly mentions the four generations in today's workforce and challenges with a multi-generational workforce.
3. It summarizes research on the impact of leadership effectiveness on employee engagement.
How to make effective presentation
This document contains tips and advice for improving presentation skills. It discusses how the majority of PowerPoint presentations are forgettable and provides guidance on content, design, and delivery of effective presentations. Some key points emphasized are understanding the audience's perspective, using visual aids appropriately, speaking with confidence, and allowing time for questions.
Key challenges and priorities in sales transformation indonesia prespective
this presentation explain impact UHC for pharmaceutical business as specially sales force design and strategy to compete this business
It's NOT only about Money
This document discusses the importance of non-financial motivational factors for employees and provides suggestions for managers on how to understand employee motivation better. It notes that while basic salary is important, employees are not solely motivated by pay and that challenging work, learning opportunities, positive workplace culture, and recognition of efforts are also key. The document recommends managers directly ask employees questions about what motivates and satisfies them as well as what might cause them to leave, in order to gain valuable insights into keeping employees engaged. It provides examples of effective ways to have these important conversations.
somepatterns
The document discusses using the Observer pattern to address the problem of having multiple dependent objects that need updating when the state of another object changes. It describes the Observer pattern as having a one-to-many relationship between objects, where observers are notified when the state of the subject object changes. It provides examples of implementing the Observer pattern using JavaScript and frameworks like YUI and Prototype. Alternatives like explicit dependencies and variable expansion are also mentioned.
Borderline Y La Artista
El documento describe el caso de Mercedes, una mujer de 45 años que presenta síntomas de personalidad borderline como aislamiento, autoagresión y rechazo a la medicación. Se relata su historia familiar problemática y su evolución bajo tratamiento con medicamentos y terapia, logrando progresos como salir de su casa y retomar actividades artísticas. El equipo tratante realiza supervisiones y estrategias para mejorar su cumplimiento del tratamiento.
El Libro De Consejos
El documento proporciona consejos sobre las cualidades necesarias para varias profesiones como dentista, secretaria, fotógrafa, piloto, maestro de español, peluquera, policía, empleado de correos, estudiante, panadero, electricista, gerente, entrenador, zapatero y periodista. Para cada profesión, señala una habilidad clave para el trabajo y una cualidad personal importante como la inteligencia, la responsabilidad, la creatividad, el valor, la paciencia, la atención a los detalles
Viewers also liked (14)
Moisturizers An Essential Component in Eczema Management
Moisturizers An Essential Component in Eczema Management
Service with character to creat customer value in indonesia pharmaceutical in...
Service with character to creat customer value in indonesia pharmaceutical in...
Service with character to creat customer value in indonesia pharmaceutical in...
Service with character to creat customer value in indonesia pharmaceutical in...
Service with character to creat customer value in indonesia pharmaceutical in...
Service with character to creat customer value in indonesia pharmaceutical in...
Service with character to creat customer value in indonesia pharmaceutical in...
Service with character to creat customer value in indonesia pharmaceutical in...
Key challenges and priorities in sales transformation indonesia prespective
Key challenges and priorities in sales transformation indonesia prespective
animalbaby
- 1. Állat bébik Moon River Automatikus