1. AMJAD HANIF
House No. C-212, Street-21, Bhittaiabad,
Gulistan-e-Jauhar, Block-9, Karachi, Pakistan
CELL# 0314-2787760
Email: Amjad.turk.usmani@gmail.com
OBJECTIVE:
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To effectively apply my professional skills and meet the challenges in a way that positively benefits the organization and where
career growth opportunity exists. Responsible to follow the protocols of the organization. Responsible to send the daily report
for higher officials.
EXPERIENCE – December 2013 to till date:
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Job description & major contribution
IBEX Global BPO-Service Provider:
Quality Assurance Officer (Telenor Tele - Sale Program):
Job Responsibilities:
 Carrying Telenor Outbound P2P
 Daily conduct huddles to follow daily updates
 Refresher and training
 Real time documented feedback given to our low performers CSE’s
 Ability to analyze and assess services and operations for quality, efficiency, effectiveness and to make
recommendations for improvements.
 Client calibration
 Call evaluation
 Processed and compliance
 Reporting
IBEX Global BPO-Service Provider:
Customer Support Executive (Telenor – Outbound)
 On daily basis targeted survey on conversation
 Handle campaign AHT target
 Provide proper information according to client requirements
Customer Support Executive (Telenor – 345):
Job Responsibilities:
 Answering high influx call on daily basis within giving target

2.  Providing complete resolution to the customer
 Process follow as per client requirements
 Managing net promoting system to get customer complete satisfaction
EDUCATIONAL PROFILE:
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 B.COM from KARACHI UNIVERSITY.
 INTER from private college (KARACHI BOARD).
 MATRICULATION form (KARACHI BOARD).
ADVANCE COMPUTER SKILLS:
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• Operating System:
 Windows XP
 Computer Hardware & Software Installation and Troubleshooting
• Ms. Office:
 Ms. Word
 Ms. Excel
 Ms. Power Point
 Ms. Access
PERSONAL PROFILE:
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 Date of Birth 23rd
Feb,1990
 Father’s Name Muhammad Hanif Khan
 Religion Islam
 Marital Status Married
 Nationality Pakistani
 N.I.C no. 42201-2361362-7
REFERENCE:
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 Will be furnished upon request