A presentation about AMAZON.com for the english course 2012 as well as the SLM department at the NHTV in Breda

2. Johannes Hesse
Antonia Jakobi
Andreas Hesseler
Edijs Lapins
February 2012

3.  General information
 How is it possible to deliver in one day?
 Amazon and the environment
 Amazon and alternative (new) business segments

4. founded in 1994 33.700 employees
(Jeff Bezos) 137 mio customers
name, logo
(2009)
Profit: World’s largest
1.152 billion US $ online retailer

7. founded in 1994 World’s largest Profit:
(Jeff Bezos) online retailer 1.152 billion US $
33.700 employees
Recommendation
137 mio customers
name, logo Engines
(2009)
Selling option

9. founded in 1994 World’s largest Profit:
(Jeff Bezos) online retailer 1.152 billion US $
33.700 employees
Recommendation
137 mio customers
name, logo Engines
(2009)
Headquarters & separate websites:
Selling option USA, CAN, UK, GER, ITA,
Warehouses FR, ESP, JAP, CHINA

10.  General information
 How is it possible to deliver in one day?
 Amazon and the environment
 Amazon and alternative (new) business segments

12. USA : 23
Canada : 4
Europe : 24
Asia : 5

13. All warehouses are working half mechanic and half
USA : 23
with the good old men-power.
Canada : 4
Europe : 24
Asia : 5

14. All warehouses are working half mechanic and half
USA : 23
with the good old men-power.
Canada : 4
Europe : 24
Asia : 5

15. All warehouses are working half mechanic and half
USA : 23
with the good old men-power.
Canada : 4
Europe : 24
Asia : 5

16. Conventional Amazon Sales Process

17. Conventional Amazon Sales Process

18. Conventional Amazon Sales Process

19. Conventional Amazon Sales Process

20. Conventional Amazon Sales Process

21. Conventional Amazon Sales Process

22. Conventional Amazon Sales Process

23. Fulfillment Sales Process via Amazon

24. Fulfillment Sales Process via Amazon

25. Fulfillment Sales Process via Amazon

26. Fulfillment Sales Process via Amazon

27. The key of success in this logistical
concept of Amazon is to reduce the steps
between the customer order and the
actual shipment to a minimum.

28. And even IF you have to wait a little bit longer for your package;
there will be a real good reason!

29. And even IF you have to wait a little bit longer for your package;
there will be a real good reason!

30. And even IF you have to wait a little bit longer for your package;
there will be a real good reason!

31.  General information
 How is it possible to deliver in one day?
 Amazon and the environment
 Amazon and alternative (new) business segments

32. Does someone of you have ever had
some problems when receiving packages
from xxx?

33. AMAZON.COM –
Environmental friendly company
REDUCING WASTE BY
- Recyclable materials;
- Highly developed software;
- Frustration-Free Packaging;
- New innovations;
- Working together with “green” companies.

34. Recyclable materials
Air-filled pillows (99% recyclable)
Fibre materials (47% recyclable)
Paper packing materials (100% recyclable)

35. Amazon.com package software
• Determines the "right-sized" box
RESULTS
- Reducing packaging waste;
- Reducing transportation costs.

36. Amazon.com Frustration-Free
packaging
What is it ?

37. What's the difference between Frustration-Free
Packaging and traditional packaging?
• 100 % recyclable;
• No excess packaging materials;
• Do not need tools to open it.
Goal:
“to be more environmentally friendly by using
less material”

38. Innovation for customer satisfaction

39. “Rate this package” features
• Feedback from customers
• Analyse data
• Work with manufactures
• Improve packaging

41. Amazon.com towards
sustainable environment with:
• EPEAT - enhancing the sustainability performance of virtually any organization;
• Energy Star - protect the environment through superior energy efficiency;
• Water Sense – save water by “Water Sense” labelled products;
• USDA organic - assures consumers of the quality and integrity of organic products.

42.  General information
 How is it possible to deliver in one day?
 Amazon and the environment
 Amazon and alternative (new) business segments

43. How to expand?

44. Be present for more customers

45. Why taking over competitors?
Investments = Nearly profit of last year
- More market share
- Enter new markets
- Avoid competition
- Increase brand awareness

52. Who else is part of the Amazon family?

54. New developments
Inventions

55. Set new standards in the core business:
Kindle

56. Cross selling

57. Newest invention
New Kindle Fire (tablet)

58. tight
customer
relationships
Customer
Customer
centric
obsession
company
Innovation frugality

61. Company mission:
„to be the earth‘s most customer centric company
and to build a place where people can find and
discover anything they want to buy online.“

62. Thank you!

63. Sources: