This document is a resume for Jessica Almanza summarizing her work experience, education, skills, and qualifications. She has over 6 years of experience in customer service roles, including event coordination and telemarketing. Currently, she is seeking a bachelor's degree in accounting and finance from Purdue University Northwest. Her skills include being bilingual in English and Spanish, strong reporting abilities, and able to work independently and manage projects to meet deadlines.

1. Jessica Almanza
6845 Osborne Ave. Hammond IN 46323
(312) 890-5801
Summary
DEPENDABLE, HARDWORKING, BILINGUAL (SPANISH/ENGLISH) COLLEGE STUDENT USED TO WORKING IN FAST-
PACED, AND CUSTOMER SERVICE ENVIRONMENTS. SEEKING THE OPPORTUNITY TO PROVIDE GREAT SKILLS,
QUALITY PRODUCTION AND EXCELLENT CUSTOMER SERVICE TO A GREAT COMPANY THAT OFFERS JOB
SECURITY AND PROFESSIONAL GROWTH.
Work Experience
Galaxy Hall Banquets Hammond, IN
Event Coordinator 06/2010 – Present
o Coordinate weddings, anniversaries, company meetings, funeral luncheons, etc.
o Supervising and scheduling of 10 employees
o Make sure banquet hall is deaden after the events
o Overall management of banquet hall
Team MJV Hammond, IN
Part-Time Cleaner 04/2013 – 09/2013
o Mopped the floor, filled paper towel, toilet paper and soap dispensers.
o Removed trash, emptied waste containers and removed waste from the premises to selected areas
o Cleaned entry door glass inside and exterior
o Hand dust and wipe cleaned all workplace furnishing
Farmers Insurance/ Ponci-TaxServices IN and IL
Telemarketing and Customer Service 09/2010 – 11/2012
o Telemarketing for Farmers Insurance Group and Direct Auto insurance.
o Personal and business data entry for Income Tax Preparation
o Overall management of day-to-day operation: sales, quotes, payments, phone coverage
o Provided customer service by assisting customers with the filling of claims
o Prioritizing work assignments in a highly organized, professional and timely manner.
Education
Currently seeking a BS in accounting and minor in finance
Purdue University Northwest Hammond, IN
Related Coursework 2017
Economics, Legalities of Business, General Accounting I & II, Management Accounting, Statistics, Financial
Management, Marketing, Operations Management, Advance Management and Financial Accounting, Accounting
Practice, Auditing, Tax Accounting.
Skills and Qualifications
Bilingual (English/Spanish), Strong Level Reporting, work independently, as well as in a team environment, able to
manage multi-task projects and meeting deadlines, detail oriented and problem solving.