Allison Shearer has over 20 years of experience in customer service and counseling youth. She has a Certificate IV in Training and Assessment, a Diploma of Counselling, and a Bachelor's degree in Applied Social Sciences with a focus on counseling. Her resume details her employment history including positions in counseling, teaching, administration, and housekeeping. She has strong communication, empathy, and people skills.

1. Allison Shearer
798 Ferntree Gully Road
Wheelers Hill VIC 3150
(03) 9561 2857 aussieal1@hotmail.com
0466 974 410
Career Summary
I have over 20 years customer service experience, including counselling,
instructing and training youth. I have a friendly disposition and always
approach clients with empathy. I get real satisfaction from helping those
in need and adding value to their lives. I am a qualified trainer with a
Certificate IV in Training and Assessment, have completed a Diploma of
Counselling with ACAP and have completed a Bachelor of Applied
Social Sciences Degree (Counselling) with ACAP.
Skills and Personal Qualities
• Good communication and interpersonal skills
• Awareness of Occupational Health and Safety
• Good people skills – very approachable and understanding
• Empathetic – a good listener and caring
• Energetic – approach work with vigour and enthusiasm
• Confident working independently and able to work with a team
• Trustworthy – can be trusted with more difficult tasks
Personal Activities
Song writing, playing keyboard and guitar, reading, word games,
Australian Rules Football, sightseeing, cooking.
Resume of Allison Shearer Phone: 9561 2857

2. Employment History
___________________________________________________________
2014 April-present The Lipman Clinic Health and Wellness Centre
• Reception duties
• Balancing accounts
• Interpersonal skills
• Filing, answering phones, dealing with clients
enquiries
• Room preparation
2014 Feb-July Waverley Industries (volunteering)
• Supporting workers
• Building self esteem
• Listening skills
2013 July-Dec Brentwood Secondary College
• Counselling
• Building self esteem
• Case notes
• Intake Office duties
• Teaching children beginner’s guitar
• Working in group supervision
2012-2013 Bachelor Degree in Applied Social Sciences
(Counselling) with ACAP
Sept 2012-March 2013 Kidzphyz – working and assisting with children
in after-school and school holiday programs.
• Coaching and mentoring children
• Building self esteem
• Administrative duties
Dec 2011 Completed Diploma of Counselling with ACAP
March 2009 Completed Cert IV in Training & Assessment
Resume of Allison Shearer Phone: 9561 28572

3. Dec 2008 – Sept 2010 Carer Family Member
Aiding family member in daily tasks
Shopping
Cleaning and household duties
June 2005 – Dec 2008 Wheelers Hill International Motel
Housekeeping
• Stocking rooms
• Linen Management
• Ordering Stock
• Liaising with clients
• Cleaning
March – June 2005 Windsor Hotel
Housekeeping
• Cleaning
• Customer Service
• Ordering Stock
Oct 2004 – Mar 2005 New Zealand – Christchurch
Working Holiday – housekeeping
Feb 2002 – Oct 2004 Commonwealth Bank
Clerical/Administration roles
• Document custody/security
• Data Entry
• Filing
• General office duties
Apr 2000 – Sept 2001 Weerona Nursing Home (Salvation Army)
Caterer
• Preparing meals
• Organising tea runs
• Setting up dining and breakfast rooms
Resume of Allison Shearer Phone: 9561 28573

4. • Kitchen Maintenance
• General office duties
• Client liaison/counselling
1997 – 1999 Western District Newspapers
(Camperdown Chronicle)
• Sports Editing
• General typing of five local newspapers
• Preparing company seals and rubber stamps
• Blacking out procedures in darkroom
• Proof reading
June 1989 – 1996 Various Legal Firms
(Darvall McCutcheon, Minter Ellison, CIESG,
Coltmans Price Brent), Massola & Company
• Word Processing (dictaphone)
• General filing and office duties
• Titles Office work
• Setting up boardrooms for clients
• Switchboard/reception
Others
2000 Tour Guide at Sydney Olympics with IBM
Guiding groups of 35+
Assisting with daily activities
Liaising with clientele
1988-1991 Self Defence College of Australia
(Praying Mantis Kung Fu)
Teaching, encouraging and training children (4 -14)
Monitoring classes and practicing safety measures
Talks, support and discussions with students
1988-1989 Glenallen School (Glen Waverley)
Working with disabled/mentally handicapped children
Resume of Allison Shearer Phone: 9561 28574

5. (reading, games, taking swimming, walking)
1987-1988 Youth Group Leader at St Justin’s Parish
(Wheelers Hill)
Organising weekly activities
Meeting with local priest to organise events
Contact with members for feedback, ideas or concerns
1987 Work Experience at Yoralla (Eumemmering)
Reading, playing, toileting, feeding and preparing meals
1986-1989 Coles New World
Checkout duties
Stocktaking
Client assistance and liaison with members of the public
Education and Qualifications
2012-2013 Bachelor of Applied Social Sciences (Counselling)
(ACAP)
2011 Diploma of Counselling
Australian College of Applied Psychology (ACAP)
2009 Monash University, Clayton
Certificate IV in Training and Assessment
2000 Certificate – Introduction to Tour Guiding
Referees
Mr Rod Dungan Greg Schneider
Supervisor Brentwood Secondary College Director
0403 453 317 Kidzphyz Australia
0407 123 493
Ms Bernadette Brown Mrs Enza Santangelo
Resume of Allison Shearer Phone: 9561 28575

6. Counsellor/Educator at ACAP Counsellor/Clinical
0439 414 160 Supervisor/Educator
(ACAP)
0439 756 923
Resume of Allison Shearer Phone: 9561 28576

7. Counsellor/Educator at ACAP Counsellor/Clinical
0439 414 160 Supervisor/Educator
(ACAP)
0439 756 923
Resume of Allison Shearer Phone: 9561 28576