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AVIATION | TOURIS M | TRANS PORT | INV ESTMENT
Best Practice Demand and Revenue Modelling
A Five Part Case Study on Understanding Revenue
TRANSURBAN GROUP WESTLINK M7
CASE STUDY | APRIL 2017
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 2
ABOUT AIRLINE INTELLIGENCE & RESEARCH
Airline Intelligence & Research generates business intelligence from statistical analysis. We serve businesses and
governments worldwide solving complex problems with our deep expertise in the aviation, tourism, transport and
investment sectors.
We use leading-edge statistical methods and demand modelling to generate business insight. From forecasting
passenger or traffic volumes and revenue, to estimating the correlation between the Australian dollar and the oil price,
or presenting on the state of play in the macro economy and it’s impact on business, Airline Intelligence & Research has
delivered value to clients that changes the way they see their own business.
Dr Tony Webber is the CEO and founder of Airline Intelligence & Research and has over 30 years’ of complex
macroeconomic modelling experience for significant business decision making including serving as a Chief Economist
of one of Australia’s flagship airline carriers. See more of our analytics work by visiting www.airintelligence.com.au or
emailing tony.webber@airintelligence.com.au
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 3
INTRODUCTION
Are you in the transport, tourism or travel sectors and have attempted to model and forecast demand and revenue with
limited success? In this case study Airline Intelligence & Research (AIR) illustrate five things you need to do to truly
understand your revenue through implementing best practice demand and revenue modelling and forecasting.
Our Principal, Dr Tony Webber has consistently found that by applying best practice analytical methods clients have
been able to improve shareholder value. Why? Because the intelligence obtained from best practice demand and
revenue modelling has the capacity to drive economic profit - because the business is in a better position to pull short,
medium and long run operational levers in a way that maximises profit.
Further, demand modelling drives more pro table decisions by allowing you to better estimate the optimal price for given
quantities. When combined with entity-wide sensitivity analysis, you can then get a better handle on the likelihood of
a particular revenue outcome. Such information can drive sales forecasts, budgets and ultimately, strategy. A more
scientific approach to risk management can also be supported by sophisticated demand and revenue modelling.
In this case study we have chosen Transurban Group’s Westlink M7 as a tool for learning; our strategy is to get you
engaged with best practice analytical techniques that can support better business decisions – once you understand
that, there should be nothing stopping you from implementing these techniques across your enterprise.
Given this, we regard implementation of best practice capability in data analysis as critical to gaining an advantage over
competitors. And to that end, having staff engaged with the process of forecasting and managers who value this critical
skill is a first step to realising profit potential and strategic advantages. We would welcome discussion of the techniques
in this paper and you can get in touch with us through tony.webber@airintelligence.com.au or on LinkedIn.
The case study is in five parts :
1. Identification and Effects of Key Macroeconomic Exposures;
2. Building a Statistical Model to Understand and Forecast Revenue;
3. Estimating the Sensitivity of Revenue to Key Macroeconomic Variables;
4. Estimating the Optimal Toll Rate that Maximises Revenue; and
5. Forecasting Revenue over the next 12-months and Conducting Sensitivity Analysis.
The Westlink M7 motorway opened on 16 December 2005. It is a tolled motorway that connects the M5 Southwestern,
the M4 Western and the M2 Hills motorways. It is located in New South Wales, Australia and is 50 per cent owned by
the Transurban Group (ASX:TCL).
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 4
1. IDENTIFICATION OF KEY
MACROECONOMIC VARIABLES
Getting acquainted with the data
One of the first steps in understanding what drives demand is looking at the data; this means plotting out a time series
of volume or quantities over time. Our purpose in doing this is to look for patterns in the data over time – for example,
trends, seasonality or significant structural changes. Once, you’ve done this begin to think about the macro and micro
factors that could be driving significant changes over time.
When we did this for the Westlink M7 here’s what we found.
Figure 1 highlights the seasonality in the quarterly profile of trips on the M7 motorway, with troughs in the March quarter
and very mild peaks in the September and December quarters. The seasonality is expected to track the school holiday
periods. See Red Arrow (B).
We can also see in Figure 1 how heavily M7 trips were affected by the Global Financial Crisis. As indicated by Red Arrow
(A), M7 trips fell from 12.0 million in the March 2009 quarter to 11.4 million during the March 2010 quarter, which is
a reduction of 5.0% YoY. The GFC caused M7 trips to fall 9.4 percentage points below the trend rate of growth, which
represents a fall of two standard deviations below the mean or a 1 in 20 event. The lesson here is that M7 trips, and
thus Transurban’s demand and revenue stream, are extremely sensitive to the NSW jobs market and economy – we will
provide more detail around this point later.
The blue dotted line in Figure 1 represents the trend increase in the number of trips on the motorway. By using the slope
of this trend equation, we estimate the compound annual growth rate of M7 motorway trips is 4.4%. This is interpreted
as the trend rate of M7 trips growth, representing around 1.5 times the average growth rate in NSW Gross State Product.
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 5
		
	 	
Best	Practice	Demand	and	Revenue	Modelling:	Five	Things	you	Need	to	do	to	Understand	Your	Revenue	Transurban	Group	
Westlink	M7	
4	
	
Airline	Intelligence	&	Research	
Transport	|	Tourism	|	Travel		
Figure	1:	Total	Trips	on	the	Westlink	M7	Motorway	
	
Source:	Transurban	|	Airline	Intelligence	&	Research	©	2017	
Understanding	Macro	and	Micro	Drivers	of	Trips	
Once	you	have	a	handle	on	what	the	data	‘looks	like’	Airline	Intelligence	&	Research	recommends	that	the	next	step	is	to	use	this	
information	to	determine	the	macroeconomic	and	microeconomic	forces	that	potentially	explain	the	changes	in	the	total	number	
trips.	
In	 thinking	 about	 the	 M7,	 there	 are	 a	 number	 of	 both	 macroeconomic	 and	 microeconomic	 forces	 that	 are	 expected	 to	 explain	
changes	in	the	total	number	of	M7	trips	over	time.		These	forces	will	depend	on	the	purpose	of	travel,	of	which	there	are	three:	
— Monday	to	Friday	passenger	commuter	traffic;	
— Truck	and	other	large	vehicle	traffic;	and	
— Leisure	traffic.	
If	you	can	understand	the	customer	funnel	then	you	are	in	a	better	position	to	appreciate	the	purpose	of	travel;	it	is	only	a	short	
leap	from	there	to	identifying	the	macro	and	micro	forces	driving	these	traffic	types	(in	the	case	of	the	M7).	
B.	March	
Quarters	
Figure 1: Total Trips on the Westlink M7 Motorway
Source: © Transurban | Airline Intelligence & Research 2017
Understanding Macro and Micro Drivers of Trips
Once you have a visual on the data Airline Intelligence & Research recommends that the next step is to use this
information to determine the macroeconomic and microeconomic forces that potentially explain the changes in the total
number trips.
In thinking about the M7, there are a number of both macroeconomic and microeconomic forces that are expected to
explain changes in the total number of M7 trips over time. These forces will depend on the purpose of travel, of which
there are three:
• Monday to Friday passenger commuter traffic;
• Truck and other large vehicle traffic; and
• Leisure traffic.
If you can understand the customer funnel then you are in a better position to appreciate the purpose of travel; it is
only a short leap from there to identifying the macro and micro forces driving these traffic types (in the case of the M7).
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 6
In the case of commuter traffic, this is primarily driven by people who need
to use the road to travel to work, with passengers travelling from the West to
work in the CBD, and travellers living in the city and surrounds commuting
to western Sydney for work or to do business.
The truck and other large vehicle traffic is generated by freight transport
between the East and the West of the city, as well as the North and South
and points in between. It is also generated by the need for B2B and B2C
service traffic (such as plumbers, builders, electricians, construction
workers and landscapers).
Finally, the remaining traffic will include travellers who wish to use the road
to enjoy leisure at their destination, including local leisure traffic (travel
within the Sydney basin by locals), journeys involving travel by residents who live in the greater Sydney basin who wish
to travel outside of Sydney and the State (outbound leisure travel), and journeys involving travel by non-residents who
wish to travel to or through Sydney (inbound travel). All of these leisure trips would include for example, travel to attend
sporting events.
Given these purposes, the dominant macroeconomic and microeconomic forces that will drive these three traffic types
are set out in Figure 3.
		
	 	
Best	Practice	Demand	and	Revenue	Modelling:	Five	Things	you	Need	to	do	to	Understand	Your	Revenue	Transurban	Group	
Westlink	M7	
	
	
Airline	Intelligence	&	Research	
Transport	|	Tourism	|	Travel		
In	the	case	of	commuter	traffic,	this	is	primarily	driven	by	people	who	need	
to	use	the	road	to	travel	to	work,	with	passengers	travelling	from	the	West	
to	 work	 in	 the	 BD,	 and	 travellers	 living	 in	 the	 city	 and	 surrounds	
commuting	to	western	Sydney	for	work	or	to	do	business.		
The	truck	and	other	large	vehicle	traffic	is	generated	by	freight	transport	
between	the	 ast	and	the	West	of	the	city,	as	well	as	the	North	and	South	
and	points	in	between.	It	is	also	generated	by	the	need	for	B2B	and	B2 	
service	 traffic	 (such	 as	 plumbers,	 builders,	 electricians,	 construction	
workers	and	landscapers).		
Finally,	 the	 remaining	 traffic	 will	 include	 travellers	 who	 wish	 to	 use	 the	
road	 to	 en oy	 leisure	 at	 their	 destination,	 including	 local	 leisure	 traffic	
(travel	 within	 the	 Sydney	 basin	 by	 locals),	 ourneys	 involving	 travel	 by	
residents	who	live	in	the	greater	Sydney	basin	who	wish	to	travel	outside	
of	Sydney	and	the	State	(outbound	leisure	travel),	and	 ourneys	involving	travel	by	non residents	who	wish	to	travel	to	or	through	
Sydney	(inbound	travel).	All	of	these	leisure	trips	would	include	for	example,	travel	to	attend	sporting	events.	
Given	these	purposes,	the	dominant	macroeconomic	and	microeconomic	forces	that	will	drive	these	three	traffic	types	are	set	out	in	
Figure	 .		
Figure	 :	Dominant	Macroeconomic	and	Microeconomic	Forces	that	Drive	Traffic	Types	 	Westlink	M7	
	
Source:	Airline	Intelligence	&	Research	©	2017	
	
	 	 ur ses	 	M 	 ra e 	 	
	
ure	 	 ur ses	 	M 	 ra e 	 	
	
Figure 1: Purposes of M7 Travel 1
Figure 3: Dominant Macroeconomic and Microeconomic Forces that Drive Traffic Types – Westlink M7
MACROECONOMIC
	 	
In	the	case	of	commuter	traffic,	this	is	primarily	driven	by	people	who	need	
to	use	the	road	to	travel	to	work,	with	passengers	travelling	from	the	West	
to	 work	 in	 the	 BD,	 and	 travellers	 living	 in	 the	 city	 and	 surrounds	
commuting	to	western	Sydney	for	work	or	to	do	business.		
The	truck	and	other	large	vehicle	traffic	is	generated	by	freight	transport	
between	the	 ast	and	the	West	of	the	city,	as	well	as	the	North	and	South	
and	points	in	between.	It	is	also	generated	by	the	need	for	B2B	and	B2 	
service	 traffic	 (such	 as	 plumbers,	 builders,	 electricians,	 construction	
workers	and	landscapers).		
Finally,	 the	 remaining	 traffic	 will	 include	 travellers	 who	 wish	 to	 use	 the	
road	 to	 en oy	 leisure	 at	 their	 destination,	 including	 local	 leisure	 traffic	
(travel	 within	 the	 Sydney	 basin	 by	 locals),	 ourneys	 involving	 travel	 by	
residents	who	live	in	the	greater	Sydney	basin	who	wish	to	travel	outside	
of	Sydney	and	the	State	(outbound	leisure	travel),	and	 ourneys	involving	travel	by	n
Sydney	(inbound	travel).	All	of	these	leisure	trips	would	include	for	example,	travel	to	
Given	these	purposes,	the	dominant	macroeconomic	and	microeconomic	forces	that	w
Figure	 .		
Figure	 :	Dominant	Macroeconomic	and	Microeconomic	Forces	tha
ure	
	
• Sydney and NSW
economic growth and
wealth
• Sydney and NSW
employment and labour
hours
• Sydney and NSW
population growth
• Weather events
MICROECONOMIC
	
he	case	of	commuter	traffic,	this	is	primarily	driven	by	people	who	need	
use	the	road	to	travel	to	work,	with	passengers	travelling	from	the	West	
work	 in	 the	 BD,	 and	 travellers	 living	 in	 the	 city	 and	 surrounds	
mmuting	to	western	Sydney	for	work	or	to	do	business.		
e	truck	and	other	large	vehicle	traffic	is	generated	by	freight	transport	
ween	the	 ast	and	the	West	of	the	city,	as	well	as	the	North	and	South	
d	points	in	between.	It	is	also	generated	by	the	need	for	B2B	and	B2 	
vice	 traffic	 (such	 as	 plumbers,	 builders,	 electricians,	 construction	
rkers	and	landscapers).		
ally,	 the	 remaining	 traffic	 will	 include	 travellers	 who	 wish	 to	 use	 the	
d	 to	 en oy	 leisure	 at	 their	 destination,	 including	 local	 leisure	 traffic	
avel	 within	 the	 Sydney	 basin	 by	 locals),	 ourneys	 involving	 travel	 by	
idents	who	live	in	the	greater	Sydney	basin	who	wish	to	travel	outside	
Sydney	and	the	State	(outbound	leisure	travel),	and	 ourneys	involving	travel	by	non residents	who	
ney	(inbound	travel).	All	of	these	leisure	trips	would	include	for	example,	travel	to	attend	sporting	ev
en	these	purposes,	the	dominant	macroeconomic	and	microeconomic	forces	that	will	drive	these	thr
ure	 .		
Figure	 :	Dominant	Macroeconomic	and	Microeconomic	Forces	that	Drive	Traffic	T
	 	 ur
ure	 	 ur ses	 	M 	 r
	
• Fuel cost
• Toll price
• Opportunity costs of travel time and
congestion
• Total travel time using the M7
• Availability of alternative paths of
road travel
• Total travel time and explicit costs
of road travel alternatives; Cost
of alternative, non-road modes of
transport that don’t use the road
• Cost of public transport or passenger aggregators (such as buses)
• Cost of excess speed fines when using the motorway (which is
a function of the probability that the car’s speed is above the
100km/hr limit on the M7, or the limit indicated on variable speed
signposts, and the size of the fine)
• Cost of injury or death caused by motor vehicle accidents on the
M7 (which is a function of the likelihood of an accident and the
expected cost if an accident were to occur)
• Car pooling
• Vehicle depreciation costs
Source: © Airline Intelligence & Research 2017
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 7
Understanding the macro and micro drivers of trips allows you to begin to estimate the model using multivariate
regression. Essentially regression is just another way of building a model using the data you have available in a way that
allows you to explain changes in the data.
When Airline Intelligence & Research took the Transurban data on quarterly trips, the revenue generated by those trips,
and key macroeconomic and microeconomic data, we estimated the following multivariate regression model between
September 2005 and December 2016.
2. BUILDING A STATISTICAL MODEL TO
UNDERSTAND AND FORECAST REVENUE
The estimated regression tells us that 94.8% of the variation in M7 trips between September 2005 and December 2016
can be explained by the regression on contemporaneous and 3 quarter lags of NSW labour hours, contemporaneous
Sydney fuel prices, the average toll price and seasonality in March. The ability of the multivariate regression equation to
explain the number of trips on Westlink M7 can be seen in Figure 5 by the close proximity of the blue lines.
Figure 4: Estimated Regression for Variation in M7 Trips
Tripst = 39.9109 – 0.5929 × March + 0.0000257 × NSW Labour Hourst +
0.0000136 × NSW Labour Hourst-3 – 0.02108 × Fuelt – 0.57428 × Tollt
R2
= 94.8%
Where:
• Tripst
= the number of trips in quarter t on the M7 Westlink motorway
• March is a dummy variable that takes on the value 1 when the quarter in question is March and 0 when
the quarter in question is June, September or December
• NSW Labour Hourst
is the labour hours worked for the NSW economy in quarter t measured in
thousands of hours worked
• NSW Labour Hourst-3
is the labour hours worked for the NSW economy 3 quarters prior to t measured in
thousands of hours worked
• Fuelt
is Sydney metropolitan area average unleaded petrol prices in quarter t measured in cents per litre
• Tollt
is Transurban M7 revenue divided by the number of toll road trips in quarter t
Source: © Airline Intelligence & Research 2017
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 8
1. IDENTIFICATION OF KEY
MACROECONOMIC VARIABLES
Figure 5: Ability of the Regression Equation to Predict Trips on the Westlink M7
	
st	Practice	Demand	and	Revenue	Modelling:	Five	Things	you	Need	to	do	to	Understand	Your	Revenue	Transurban	Group	
Airline	Intelligence	&	Research	
Transport	|	Tourism	|	Travel		
Figure	 :	Ability	of	the	Regression	 uation	to	Predict	Trips	on	the	Westlink	M7	
	
Source:	Airline	Intelligence	&	Research	©	2017	
	
nce	we	have	an	estimated	regression,	we	can	use	it	to:	
Identify	the	controllable	and	uncontrollable	exposures	of	Transurban	as	they	relate	to	the	M7	and	estimate	the	sensitivity	of	
revenue	on	the	route	to	key	uncontrollable	or	macroeconomic	variables;		
Determine	the	average	toll	levels	that	maximise	revenue	and	the	amount	of	revenue	left	on	the	table	by	not	setting	tolls	at	
optimal	levels;	and		
arry	out	M7	revenue	forecasts	for	2017.	
Source: © Airline Intelligence & Research 2017
Once we have an estimated regression, we can use it to:
• Identify the controllable and uncontrollable exposures of Transurban as they relate to the M7 and estimate the
sensitivity of revenue on the route to key uncontrollable or macroeconomic variables;
• Determine the average toll levels that maximise revenue and the amount of revenue left on the table by not setting
tolls at optimal levels; and
• Carry out M7 revenue forecasts for 2017.
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 9
Before we can estimate the sensitivity of revenue to key macroeconomic variables, we recommend spending further
time understanding the macroeconomic variables that are controllable or uncontrollable. It allows a deeper dive into
the exposures of the revenue to movements in underlying drivers of the entity. When we did this for Transurban Group’s
Westlink M7, this is what we found.
Controllable and Uncontrollable Revenue Exposures
The statistical modelling indicates that Transurban’s revenue is exposed to the following macroeconomic variables over
which it has little control:
• The NSW economy, proxied by NSW labour hours worked; and
• The price of unleaded petrol in Sydney.
We note that the price of unleaded petrol in Sydney is a function of three further uncontrollable macroeconomic variables:
• The price of crude oil;
• Gasoline refining margins; and
• The AUD/USD exchange rate.
In total, Transurban has five macroeconomic exposures to its revenue over which it has little control. These are not,
however, standalone exposures and cannot be treated as such by risk management at Transurban. The price of crude oil
shares a strong positive correlation with the AUD/USD exchange rate, and even the performance of the NSW economy
may be linked to the price of crude oil and gasoline refining margins. These macroeconomic interrelationships will need
to be carefully considered, quantified and implemented as part of risk management.
The only controllable variable that influences M7 revenue in the case of the statistical modeling, is the Average Toll. We
call this a ‘short horizon’ controllable, on which we will elaborate in the following section.
Over a longer horizon there are ‘infrastructure’ controllables that will also affect trips and revenue. These include: road
maintenance, signage improvement, development of more automated toll payment systems, extending the road, and
building more exit and entry points. These infrastructure controllables are not considered in the following analysis,
although we recognise their importance.
Once you have a handle on the controllable and uncontrollable revenue exposures you’re then in a better position to
conduct sensitivity analysis.
3. ESTIMATING THE SENSITIVITY OF REVENUE
TO KEY MACROECONOMIC VARIABLES
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 10
Revenue Sensitivities – Macro Variables
In this section, we analyse the impact of 1% increase in each of the macroeconomic exposures (labour hours, and fuel)
on the number of M7 trips and revenue at current average toll levels.
Revenue Sensitivity to Labour Hours
Figure 6 below, presents the elasticity of M7 trips with respect to a change in NSW labour hours worked.
Figure 6: Elasticity of M7 Trips to a Change in NSW Labour Hours
	
est	Practice	Demand	and	Revenue	Modelling:	Five	Things	you	Need	to	do	to	Understand	Your	Revenue	Transurban	Group	
estlink	M7	
Airline	Intelligence	&	Research	
Transport	|	Tourism	|	Travel		
evenue	Sensitivities	 	Macro	 ariables	
	 this	 section,	 we	 analyse	 the	 impact	 of	 1 	 increase	 in	 each	 of	 the	 macroeconomic	 exposures	 (labour	 hours,	 and	 fuel)	 on	 the
umber	of	M7	trips	and	revenue	at	current	average	toll	levels.		
evenue	Sensitivity	to	Labour	 ours	
gure	 	below,	presents	the	elasticity	of	M7	trips	with	respect	to	a	change	in	NSW	labour	hours	worked.	
Figure	 :	 lasticity	of	M7	Trips	to	a	 hange	in	NSW	Labour	 ours	
	
Source:	Airline	Intelligence	&	Research	©	2017	
gure	 	indicates	that	a	1 	increase	in	NSW	labour	hours	worked	in	 uarter	t	leads	to	a	1. 	increase	in	M7	trips	in	 uarter	t	and	a
4 	increase	three	 uarters	later,	with	a	total	increase	in	trips	of	 .7 .	Westlink	M7	trips	demand	and	revenue	on	the	M7	are
herefore	highly	sensitive	and	exposed	to	the	strength	of	the	NSW	labour	market.	
rmed	with	this	information,	the	business	intelligence	that	you	are	able	to	apply	for	Transurban	(in	this	case)	is	that	at	current	levels
f	trips	and	labour	hours,	a	1 	increase	in	labour	hours	will	lead	to	an	additional	 2 	trips	on	the	M7	per	 uarter,	which	at	an
verage	toll	per	trip	of	 . 	implies	extra	revenue	of	 .7m	per	 uarter.	
	
Source: © Airline Intelligence & Research 2017
Figure 6 indicates that a 1% increase in NSW labour hours worked in quarter t leads to a 1.3% increase in M7 trips in
quarter t and a 2.4% increase three quarters later, with a total increase in trips of 3.7%. Westlink M7 trips demand and
revenue on the M7 are therefore highly sensitive and exposed to the strength of the NSW labour market.
Armed with this information, the business intelligence that you are able to apply for Transurban (in this case) is that at
current levels of trips and labour hours, a 1% increase in labour hours will lead to an additional 626K trips on the M7
per quarter, which at an average toll per trip of $5.9 implies extra revenue of $3.7m per quarter.
At current levels of trips and
labour hours
At 1% increase in labour
hours will lead to an extra
626K trips
At an average toll of $5.90, this
implies extra revenue of $3.7m
per qtr
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 11
The high levels of sensitivity of Transurban to economic conditions would suggest that the NSW economy, and in
particular the state of the NSW labour market is a significant exposure to Transurban.
Revenue Sensitivity to Fuel Price
Figure 7 presents a time series of the elasticity of Transurban M7 Westlink trips to a change in the price of unleaded fuel
in metropolitan Sydney (blue line). Since the fuel price comprises the crude oil price and the AUD/USD exchange rate,
this elasticity effectively measures the exposure of Transurban Westlink M7 to these macroeconomic variables.
Figure 7: Elasticity of M7 Trips to a Change in Fuel and Average Toll Prices
	
	 	
Best	Practice	Demand	and	Revenue	Modelling:	Five	Things	you	Need	to	do	to	Understand	Your	Revenue	Transurban	Group	
Westlink	M7	
10
	
Airline	Intelligence	&	Research	
Transport	|	Tourism	|	Travel		
The	high	levels	of	sensitivity	of	Transurban	to	economic	conditions	would	suggest	that	the	NSW	economy,	and	in	particular	the	state
of	the	NSW	labour	market	is	a	significant	exposure	to	Transurban.	
Revenue	Sensitivity	to	Fuel	Price	
Figure	 7	 presents	 a	 time	 series	 of	 the	 elasticity	 of	 Transurban	 M7	 Westlink	 trips	 to	 a	 change	 in	 the	 price	 of	 unleaded	 fuel	 in
metropolitan	Sydney	(blue	line).	Since	the	fuel	price	comprises	the	crude	oil	price	and	the	AUD USD	exchange	rate,	this	elasticity
effectively	measures	the	exposure	of	Transurban	Westlink	M7	to	these	macroeconomic	variables.	
Figure	7:	 lasticity	of	M7	Trips	to	a	 hange	in	Fuel	and	Average	Toll	Prices	
	
Source:	Airline	Intelligence	&	Research	©	2017	
	
Figure	7	indicates	that	a	10 	increase	in	Sydney	unleaded	petrol	prices	will	lead	to	a	1. 	reduction	in	M7	trips	at	current	trip	levels
and	fuel	prices.	Alternatively,	this	means	that	a	1.2	cents	per	litre	increase	in	unleaded	fuel	prices	from	current	levels	in	Sydney	wil
reduce	the	number	of	trips	on	the	M7	by	2 4 	per	 uarter,	which	at	current	average	toll	levels	translates	into	a	loss	of	revenue	of
A 1. m	per	 uarter.	
The	own	price	elasticity	of	demand	is	also	reported	in	Figure	7,	that	being	the	sensitivity	of	M7	trips	to	a	change	in	the	average	tol
(blue	line).	This	is	currently	estimated	to	be	 0.2,	which	implies	a	10 	increase	in	the	average	toll,	which	is	around	 	cents	at
current	average	toll	levels,	will	lead	to	a	2 	or	 	reduction	in	the	number	of	M7	trips.		
Source: © Airline Intelligence & Research 2017
Figure 7 indicates that a 10% increase in Sydney unleaded petrol prices will lead to a 1.5% reduction in M7 trips at
current trip levels and fuel prices. Alternatively, this means that a 1.2 cents per litre increase in unleaded fuel prices
from current levels in Sydney will reduce the number of trips on the M7 by 254K per quarter, which at current average
toll levels translates into a loss of revenue of A$1.5m per quarter.
The own price elasticity of demand is also reported in Figure 7, that being the sensitivity of M7 trips to a change in the
average toll (blue line). This is currently estimated to be -0.2, which implies a 10% increase in the average toll, which is
around 59 cents at current average toll levels, will lead to a 2% or 339K reduction in the number of M7 trips.
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 12
The revenue impact of a change in the average toll must balance two forces:
• The beneficial impact of the price increase; with
• The negative impact of the reduction in the number of trips made.
Analytically, the impact on revenue of a change in the average toll can be described by the following equation:
Change M7 Revenue = Revenue Before Toll Change × (1 + Own Elasticity) × % Change Avr Toll
The net impact of a 10% increase in the average toll is that revenue increases by around 8%, which represents an
increase of around A$8m per quarter – more on this in the next section.
Given you now have an in-depth understanding of how the revenue is likely to be affected by movements in underlying
drivers of demand we can begin to work on more advanced aspects of demand and revenue modeling.
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 13
By estimating the number of trips as a function of the average toll, we are able to compute M7 revenue as a function
of the average toll at current levels of NSW labour hours and Sydney unleaded fuel prices. At current average toll levels
on the M7 of around $5.90,
the statistical model estimates toll revenue per quarter of around A$100m. Refer to Figure 8 below, which presents the
Transurban M7 toll revenue functions for the March quarter and the non-March quarters.
Figure 8: Average Toll Levels and M7 Revenue – Revenue Functions
4. ESTIMATING THE REVENUE
MAXIMISING TOLL	
Best	Practice	Demand	and	Revenue	Modelling:	Five	Things	you	Need	to	do	to	Understand	Your	Revenue	Transurban	Group	
Westlink	M7	
Airline	Intelligence	&	Research	
Transport	|	Tourism	|	Travel		
4.	 stimating	the	Revenue	Maximising	Toll	
By	estimating	the	number	of	trips	as	a	function	of	the	average	toll,	we	are	able	to	compute	M7	revenue	as	a	function	of	the	aver
toll	at	current	levels	of	NSW	labour	hours	and	Sydney	unleaded	fuel	prices.	At	current	average	toll	levels	on	the	M7	of	around	
the	statistical	model	estimates	toll	revenue	per	 uarter	of	around	A 100m.	Refer	to	Figure	 	below,	which	presents	the	Transur
M7	toll	revenue	functions	for	the	March	 uarter	and	the	non March	 uarters.		
Figure	 :	Average	Toll	Levels	and	M7	Revenue	 	Revenue	Functions	
	
Source:	Airline	Intelligence	&	Research	©	2017	
	
n	analytical	terms,	we	can	write	these	 uarterly	revenue	functions	as	follows:	
RevenueMar 1 	 	1 . 7	×	Average	TollMar 1 	 	0. 742 	×	Average	 2
16MarToll − 	
Revenue un Dec 1 	 	20.1 0	×	Average	TollMar 1 	 	0. 742 	×	Average	 2
16DecJun-Toll − 	
Source: © Airline Intelligence & Research 2017
In analytical terms, we can write these quarterly revenue functions as follows:
• RevenueMar-16
= 19.597 × Average TollMar-16
– 0.57428 × Average Toll2
Mar-16
• RevenueJun-Dec-16
= 20.190 × Average TollMar-16
– 0.57428 × Average Toll2
Jun-Dec 16
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 14
Note that there is one revenue function for the March quarter (the top function) and another function for the remaining
quarters (June, September and March) by virtue of the fact that March is a weaker seasonal quarter for travel on the
M7 compared to other quarters.
On the basis of these revenue functions, and the fact that current average toll levels sit well to the left of the revenue
peaks, we estimate that Transurban could make an additional A$70m to $80m per quarter if they raised their average
tolls to $17.1 in the March quarter and $A17.6 in other quarters. These are the revenue maximising average toll levels.
This is not to say that Transurban would or could or should raise prices to these levels; there are other concerns that limit
the power of Transurban to act in this circumstance such as competition and market power issues, price restrictions that
may be imposed by the NSW Government, or simply ethical or moral concerns of management at the time.
The value of this kind of business analytics capability is found in the numbers – the value is the amount of money that
could be made if the optimal toll were to be imposed given current market circumstances. If you know this, you’re in a
better position as an organisation to make strategic choices about when and how you might change prices, for example.
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 15
In this final section we wish to generate revenue forecasts of Westlink M7 for calendar 2017. To do this we use the
multivariate regression model together with forecasts of NSW labour hours, the average toll and Sydney unleaded petrol
prices. We employ five sets of scenarios to generate a distribution of revenue forecast outcomes and conduct best
practice sensitivity analysis.
To provide insight into the assumptions that are behind the five scenarios, we present the current and average growth
rates of the two key macroeconomic variables that are used in the revenue forecasts - NSW labour hours and Sydney
unleaded petrol prices – refer to Table 1 below.
Table 1: Average and Current Growth Rates of Key Driver Variables and their Standard Deviations
5. REVENUE FORECASTS FOR 12-MONTHS
AND SENSITIVITY ANALYSIS
NSW Labour Hours Sydney Unleaded Prices
Current Growth Rate 0.4% -4.0%
Trend Growth Rate YoY 1.4% 1.8%
Standard Deviation 1.8% 11.9%
Table 1 indicates that on average, NSW labour hours grow at around 1.4% per annum. Currently the NSW economy
is growing at well below this pace, at 0.4% YoY. In fact, the NSW economy has grown at this below trend pace for the
past two quarters (September and December). Although the current growth rate is much slower than trend, it is still not
at recession levels which would involve labour hours falling by up to 2% as was seen during the Global Financial Crisis
(which was a two standard deviation event in an unfavourable direction).
Sydney unleaded petrol prices are significantly more volatile than NSW economic growth, which is fortunate for
Transurban as its M7 product is significantly more exposed to the NSW economy than Sydney petrol prices. The average
growth rate over the past decade in Sydney unleaded petrol prices is just 1.8%, however the price can grow or fall at
double-digit levels over the space of a year with reasonable probability. Over the past year the unleaded petrol price
has fallen considerably by virtue of falling world oil prices, however the last two quarters has seen the spot price of oil
increase which is likely to result in higher unleaded petrol prices in calendar 2017.
This information is used as input into developing five scenarios for Transurban forecasts of M7 revenue. These are
presented in Table 2 below.
Source: © Airline Intelligence & Research 2017
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 16
Table 2: Five Scenarios, Revenue Forecasts and Likelihoods of Revenue Outcome
Assumptions
Revenue
Forecast CY17
Likelihood
Scenario 1
Stagnant Economy and Fuel
0% Growth in NSW Labour
0% Growth in Fuel Prices
A$389m 10%
Scenario 2
Weak Economy, Stagnant
Fuel
0.4% Growth in NSW Labour
0% Growth in Fuel Prices
A$394m 30%
Scenario 3
Supply-Side Fuel Price Shock
0.4% Growth in NSW Labour
10% Growth in Fuel Prices
A$390m 25%
Scenario 4
Demand-Side Fuel Price
Shock
2% Growth in NSW Labour
10% Growth in Fuel Prices
A$408m 15%
Scenario 5
Strong Growth Stagnant Fuel
2% Growth in NSW Labour
0% Growth in Fuel Prices
A$411m 10%
Scenario 6
Recession
-0.4% A$378M 10%
Expected Revenue $395m
We assume across all five scenarios that the average toll price is fixed at current levels of $5.90. This may not be a
realistic assumption, however without further information (we are undertaking this work independently of Transurban)
this is the best assumption to apply.
Figure 9 presents the range of revenue forecast outcomes for the Westlink M7 over calendar 2017, noting that actual
revenue for calendar 2016 was A$371m. Revenue is forecast to lie between A$378m and A$411m with various
probabilities. At the probabilities presented in Table 2, the most likely scenario is Scenario 2, with a revenue outcome of
A$394m for the year, which represents an increase of A$23m on calendar 2016. Taking into account the probabilities
in the right hand column of Table 2, revenue is expected to be around A$395m for the year.
Source: © Airline Intelligence & Research 2017
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 17
Figure 9: Westlink M7 CY2017 Revenue Forecasts by Scenario
	
rline	Intelligence	&	Research	
nsport	|	Tourism	|	Travel		
Figure	 :	Westlink	M7	 Y2017	Revenue	Forecasts	by	Scenario	
	
Source:	Airline	Intelligence	&	Research	©	2017	
ary														
we	started	writing	this	case	study	we	had	learning	in	mind;	our	goal	was	to	inspire	and	encourage	readers	to	engage	w
al	techni ues	as	a	way	of	understanding	and	bringing	real	value	to	their	businesses.	There	is	a	lot	to	process	in	this	cas
and	some	of	the	concepts	are	not	easy	to	grasp	initially	 	so	we	welcome	any	comments,	 uestions	or	feedback	on	an
of	the	case	study.	Most	of	all	we	hope	that	you	will	have	found	this	useful	and	that	you	will	use	the	information	to	mak
rofitable	business	decisions.	
	Us	
	Webber	is	the	 O	and	founder	of	Airline	Intelligence	and	Research	and	has	over	 0	years’	of	complex	macroeconom
ng	experience	for	significant	business	decision	making	including	serving	as	a	 hief	 conomist	of	one	of	Australia’s	flags
.	See	more	of	our	Aviation	Analytics	work	by	visiting	the	website,	 oining	the	conversation	at	the	newly	formed	Aviatio
mics	Group	on	LinkedIn	set	up	by	AIR	or	following	 air economist	on	Twitter.	
Source: © Airline Intelligence & Research 2017
Summary
When we started writing this case study we had learning in mind; our goal was to inspire and encourage readers to
engage with analytical techniques as a way of understanding and bringing real value to their businesses. There is a lot
to process in this case study – and some of the concepts are not easy to grasp initially – so we welcome any comments,
questions or feedback on any aspect of the case study. Most of all we hope that you will have found this useful and that
you will use the information to make more profitable business decisions.
Contact Us or Follow Us
Dr. Tony Webber
0423 028 720 | tony.webber@airintelligence.com.au
www.airintelligence.com.au
LinkedIn: www.linkedin.com/in/drtonywebber/
Twitter: @air_economist
Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7
© Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 18
Disclaimer
The information in this Case Study is provided for general information only and should not be taken as constituting
professional advice from the copyright owner – Airline Intelligence and Research.
Airline Intelligence and Research is not a financial adviser. You should consider seeking independent financial,
investment or other advice to check how the information relates to your unique circumstances.
Airline Intelligence and Research is not liable for any loss caused, whether due to negligence or otherwise arising from
the use of, or reliance on, the information provided directly or indirectly, by use of this Case Study.
Copyright Notice
No part of this Case Study may be reproduced without the express permission of the copyright owner – Airline Intelligence
and Research – except as permitted by the law of the Commonwealth of Australia.

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Best Practice Demand and Revenue Modelling: Five Things you Need to do to Understand Your Revenue - Transurban Group Westlink M7

  • 1. AVIATION | TOURIS M | TRANS PORT | INV ESTMENT Best Practice Demand and Revenue Modelling A Five Part Case Study on Understanding Revenue TRANSURBAN GROUP WESTLINK M7 CASE STUDY | APRIL 2017 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810
  • 2. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 2 ABOUT AIRLINE INTELLIGENCE & RESEARCH Airline Intelligence & Research generates business intelligence from statistical analysis. We serve businesses and governments worldwide solving complex problems with our deep expertise in the aviation, tourism, transport and investment sectors. We use leading-edge statistical methods and demand modelling to generate business insight. From forecasting passenger or traffic volumes and revenue, to estimating the correlation between the Australian dollar and the oil price, or presenting on the state of play in the macro economy and it’s impact on business, Airline Intelligence & Research has delivered value to clients that changes the way they see their own business. Dr Tony Webber is the CEO and founder of Airline Intelligence & Research and has over 30 years’ of complex macroeconomic modelling experience for significant business decision making including serving as a Chief Economist of one of Australia’s flagship airline carriers. See more of our analytics work by visiting www.airintelligence.com.au or emailing tony.webber@airintelligence.com.au
  • 3. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 3 INTRODUCTION Are you in the transport, tourism or travel sectors and have attempted to model and forecast demand and revenue with limited success? In this case study Airline Intelligence & Research (AIR) illustrate five things you need to do to truly understand your revenue through implementing best practice demand and revenue modelling and forecasting. Our Principal, Dr Tony Webber has consistently found that by applying best practice analytical methods clients have been able to improve shareholder value. Why? Because the intelligence obtained from best practice demand and revenue modelling has the capacity to drive economic profit - because the business is in a better position to pull short, medium and long run operational levers in a way that maximises profit. Further, demand modelling drives more pro table decisions by allowing you to better estimate the optimal price for given quantities. When combined with entity-wide sensitivity analysis, you can then get a better handle on the likelihood of a particular revenue outcome. Such information can drive sales forecasts, budgets and ultimately, strategy. A more scientific approach to risk management can also be supported by sophisticated demand and revenue modelling. In this case study we have chosen Transurban Group’s Westlink M7 as a tool for learning; our strategy is to get you engaged with best practice analytical techniques that can support better business decisions – once you understand that, there should be nothing stopping you from implementing these techniques across your enterprise. Given this, we regard implementation of best practice capability in data analysis as critical to gaining an advantage over competitors. And to that end, having staff engaged with the process of forecasting and managers who value this critical skill is a first step to realising profit potential and strategic advantages. We would welcome discussion of the techniques in this paper and you can get in touch with us through tony.webber@airintelligence.com.au or on LinkedIn. The case study is in five parts : 1. Identification and Effects of Key Macroeconomic Exposures; 2. Building a Statistical Model to Understand and Forecast Revenue; 3. Estimating the Sensitivity of Revenue to Key Macroeconomic Variables; 4. Estimating the Optimal Toll Rate that Maximises Revenue; and 5. Forecasting Revenue over the next 12-months and Conducting Sensitivity Analysis. The Westlink M7 motorway opened on 16 December 2005. It is a tolled motorway that connects the M5 Southwestern, the M4 Western and the M2 Hills motorways. It is located in New South Wales, Australia and is 50 per cent owned by the Transurban Group (ASX:TCL).
  • 4. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 4 1. IDENTIFICATION OF KEY MACROECONOMIC VARIABLES Getting acquainted with the data One of the first steps in understanding what drives demand is looking at the data; this means plotting out a time series of volume or quantities over time. Our purpose in doing this is to look for patterns in the data over time – for example, trends, seasonality or significant structural changes. Once, you’ve done this begin to think about the macro and micro factors that could be driving significant changes over time. When we did this for the Westlink M7 here’s what we found. Figure 1 highlights the seasonality in the quarterly profile of trips on the M7 motorway, with troughs in the March quarter and very mild peaks in the September and December quarters. The seasonality is expected to track the school holiday periods. See Red Arrow (B). We can also see in Figure 1 how heavily M7 trips were affected by the Global Financial Crisis. As indicated by Red Arrow (A), M7 trips fell from 12.0 million in the March 2009 quarter to 11.4 million during the March 2010 quarter, which is a reduction of 5.0% YoY. The GFC caused M7 trips to fall 9.4 percentage points below the trend rate of growth, which represents a fall of two standard deviations below the mean or a 1 in 20 event. The lesson here is that M7 trips, and thus Transurban’s demand and revenue stream, are extremely sensitive to the NSW jobs market and economy – we will provide more detail around this point later. The blue dotted line in Figure 1 represents the trend increase in the number of trips on the motorway. By using the slope of this trend equation, we estimate the compound annual growth rate of M7 motorway trips is 4.4%. This is interpreted as the trend rate of M7 trips growth, representing around 1.5 times the average growth rate in NSW Gross State Product.
  • 5. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 5 Best Practice Demand and Revenue Modelling: Five Things you Need to do to Understand Your Revenue Transurban Group Westlink M7 4 Airline Intelligence & Research Transport | Tourism | Travel Figure 1: Total Trips on the Westlink M7 Motorway Source: Transurban | Airline Intelligence & Research © 2017 Understanding Macro and Micro Drivers of Trips Once you have a handle on what the data ‘looks like’ Airline Intelligence & Research recommends that the next step is to use this information to determine the macroeconomic and microeconomic forces that potentially explain the changes in the total number trips. In thinking about the M7, there are a number of both macroeconomic and microeconomic forces that are expected to explain changes in the total number of M7 trips over time. These forces will depend on the purpose of travel, of which there are three: — Monday to Friday passenger commuter traffic; — Truck and other large vehicle traffic; and — Leisure traffic. If you can understand the customer funnel then you are in a better position to appreciate the purpose of travel; it is only a short leap from there to identifying the macro and micro forces driving these traffic types (in the case of the M7). B. March Quarters Figure 1: Total Trips on the Westlink M7 Motorway Source: © Transurban | Airline Intelligence & Research 2017 Understanding Macro and Micro Drivers of Trips Once you have a visual on the data Airline Intelligence & Research recommends that the next step is to use this information to determine the macroeconomic and microeconomic forces that potentially explain the changes in the total number trips. In thinking about the M7, there are a number of both macroeconomic and microeconomic forces that are expected to explain changes in the total number of M7 trips over time. These forces will depend on the purpose of travel, of which there are three: • Monday to Friday passenger commuter traffic; • Truck and other large vehicle traffic; and • Leisure traffic. If you can understand the customer funnel then you are in a better position to appreciate the purpose of travel; it is only a short leap from there to identifying the macro and micro forces driving these traffic types (in the case of the M7).
  • 6. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 6 In the case of commuter traffic, this is primarily driven by people who need to use the road to travel to work, with passengers travelling from the West to work in the CBD, and travellers living in the city and surrounds commuting to western Sydney for work or to do business. The truck and other large vehicle traffic is generated by freight transport between the East and the West of the city, as well as the North and South and points in between. It is also generated by the need for B2B and B2C service traffic (such as plumbers, builders, electricians, construction workers and landscapers). Finally, the remaining traffic will include travellers who wish to use the road to enjoy leisure at their destination, including local leisure traffic (travel within the Sydney basin by locals), journeys involving travel by residents who live in the greater Sydney basin who wish to travel outside of Sydney and the State (outbound leisure travel), and journeys involving travel by non-residents who wish to travel to or through Sydney (inbound travel). All of these leisure trips would include for example, travel to attend sporting events. Given these purposes, the dominant macroeconomic and microeconomic forces that will drive these three traffic types are set out in Figure 3. Best Practice Demand and Revenue Modelling: Five Things you Need to do to Understand Your Revenue Transurban Group Westlink M7 Airline Intelligence & Research Transport | Tourism | Travel In the case of commuter traffic, this is primarily driven by people who need to use the road to travel to work, with passengers travelling from the West to work in the BD, and travellers living in the city and surrounds commuting to western Sydney for work or to do business. The truck and other large vehicle traffic is generated by freight transport between the ast and the West of the city, as well as the North and South and points in between. It is also generated by the need for B2B and B2 service traffic (such as plumbers, builders, electricians, construction workers and landscapers). Finally, the remaining traffic will include travellers who wish to use the road to en oy leisure at their destination, including local leisure traffic (travel within the Sydney basin by locals), ourneys involving travel by residents who live in the greater Sydney basin who wish to travel outside of Sydney and the State (outbound leisure travel), and ourneys involving travel by non residents who wish to travel to or through Sydney (inbound travel). All of these leisure trips would include for example, travel to attend sporting events. Given these purposes, the dominant macroeconomic and microeconomic forces that will drive these three traffic types are set out in Figure . Figure : Dominant Macroeconomic and Microeconomic Forces that Drive Traffic Types Westlink M7 Source: Airline Intelligence & Research © 2017 ur ses M ra e ure ur ses M ra e Figure 1: Purposes of M7 Travel 1 Figure 3: Dominant Macroeconomic and Microeconomic Forces that Drive Traffic Types – Westlink M7 MACROECONOMIC In the case of commuter traffic, this is primarily driven by people who need to use the road to travel to work, with passengers travelling from the West to work in the BD, and travellers living in the city and surrounds commuting to western Sydney for work or to do business. The truck and other large vehicle traffic is generated by freight transport between the ast and the West of the city, as well as the North and South and points in between. It is also generated by the need for B2B and B2 service traffic (such as plumbers, builders, electricians, construction workers and landscapers). Finally, the remaining traffic will include travellers who wish to use the road to en oy leisure at their destination, including local leisure traffic (travel within the Sydney basin by locals), ourneys involving travel by residents who live in the greater Sydney basin who wish to travel outside of Sydney and the State (outbound leisure travel), and ourneys involving travel by n Sydney (inbound travel). All of these leisure trips would include for example, travel to Given these purposes, the dominant macroeconomic and microeconomic forces that w Figure . Figure : Dominant Macroeconomic and Microeconomic Forces tha ure • Sydney and NSW economic growth and wealth • Sydney and NSW employment and labour hours • Sydney and NSW population growth • Weather events MICROECONOMIC he case of commuter traffic, this is primarily driven by people who need use the road to travel to work, with passengers travelling from the West work in the BD, and travellers living in the city and surrounds mmuting to western Sydney for work or to do business. e truck and other large vehicle traffic is generated by freight transport ween the ast and the West of the city, as well as the North and South d points in between. It is also generated by the need for B2B and B2 vice traffic (such as plumbers, builders, electricians, construction rkers and landscapers). ally, the remaining traffic will include travellers who wish to use the d to en oy leisure at their destination, including local leisure traffic avel within the Sydney basin by locals), ourneys involving travel by idents who live in the greater Sydney basin who wish to travel outside Sydney and the State (outbound leisure travel), and ourneys involving travel by non residents who ney (inbound travel). All of these leisure trips would include for example, travel to attend sporting ev en these purposes, the dominant macroeconomic and microeconomic forces that will drive these thr ure . Figure : Dominant Macroeconomic and Microeconomic Forces that Drive Traffic T ur ure ur ses M r • Fuel cost • Toll price • Opportunity costs of travel time and congestion • Total travel time using the M7 • Availability of alternative paths of road travel • Total travel time and explicit costs of road travel alternatives; Cost of alternative, non-road modes of transport that don’t use the road • Cost of public transport or passenger aggregators (such as buses) • Cost of excess speed fines when using the motorway (which is a function of the probability that the car’s speed is above the 100km/hr limit on the M7, or the limit indicated on variable speed signposts, and the size of the fine) • Cost of injury or death caused by motor vehicle accidents on the M7 (which is a function of the likelihood of an accident and the expected cost if an accident were to occur) • Car pooling • Vehicle depreciation costs Source: © Airline Intelligence & Research 2017
  • 7. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 7 Understanding the macro and micro drivers of trips allows you to begin to estimate the model using multivariate regression. Essentially regression is just another way of building a model using the data you have available in a way that allows you to explain changes in the data. When Airline Intelligence & Research took the Transurban data on quarterly trips, the revenue generated by those trips, and key macroeconomic and microeconomic data, we estimated the following multivariate regression model between September 2005 and December 2016. 2. BUILDING A STATISTICAL MODEL TO UNDERSTAND AND FORECAST REVENUE The estimated regression tells us that 94.8% of the variation in M7 trips between September 2005 and December 2016 can be explained by the regression on contemporaneous and 3 quarter lags of NSW labour hours, contemporaneous Sydney fuel prices, the average toll price and seasonality in March. The ability of the multivariate regression equation to explain the number of trips on Westlink M7 can be seen in Figure 5 by the close proximity of the blue lines. Figure 4: Estimated Regression for Variation in M7 Trips Tripst = 39.9109 – 0.5929 × March + 0.0000257 × NSW Labour Hourst + 0.0000136 × NSW Labour Hourst-3 – 0.02108 × Fuelt – 0.57428 × Tollt R2 = 94.8% Where: • Tripst = the number of trips in quarter t on the M7 Westlink motorway • March is a dummy variable that takes on the value 1 when the quarter in question is March and 0 when the quarter in question is June, September or December • NSW Labour Hourst is the labour hours worked for the NSW economy in quarter t measured in thousands of hours worked • NSW Labour Hourst-3 is the labour hours worked for the NSW economy 3 quarters prior to t measured in thousands of hours worked • Fuelt is Sydney metropolitan area average unleaded petrol prices in quarter t measured in cents per litre • Tollt is Transurban M7 revenue divided by the number of toll road trips in quarter t Source: © Airline Intelligence & Research 2017
  • 8. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 8 1. IDENTIFICATION OF KEY MACROECONOMIC VARIABLES Figure 5: Ability of the Regression Equation to Predict Trips on the Westlink M7 st Practice Demand and Revenue Modelling: Five Things you Need to do to Understand Your Revenue Transurban Group Airline Intelligence & Research Transport | Tourism | Travel Figure : Ability of the Regression uation to Predict Trips on the Westlink M7 Source: Airline Intelligence & Research © 2017 nce we have an estimated regression, we can use it to: Identify the controllable and uncontrollable exposures of Transurban as they relate to the M7 and estimate the sensitivity of revenue on the route to key uncontrollable or macroeconomic variables; Determine the average toll levels that maximise revenue and the amount of revenue left on the table by not setting tolls at optimal levels; and arry out M7 revenue forecasts for 2017. Source: © Airline Intelligence & Research 2017 Once we have an estimated regression, we can use it to: • Identify the controllable and uncontrollable exposures of Transurban as they relate to the M7 and estimate the sensitivity of revenue on the route to key uncontrollable or macroeconomic variables; • Determine the average toll levels that maximise revenue and the amount of revenue left on the table by not setting tolls at optimal levels; and • Carry out M7 revenue forecasts for 2017.
  • 9. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 9 Before we can estimate the sensitivity of revenue to key macroeconomic variables, we recommend spending further time understanding the macroeconomic variables that are controllable or uncontrollable. It allows a deeper dive into the exposures of the revenue to movements in underlying drivers of the entity. When we did this for Transurban Group’s Westlink M7, this is what we found. Controllable and Uncontrollable Revenue Exposures The statistical modelling indicates that Transurban’s revenue is exposed to the following macroeconomic variables over which it has little control: • The NSW economy, proxied by NSW labour hours worked; and • The price of unleaded petrol in Sydney. We note that the price of unleaded petrol in Sydney is a function of three further uncontrollable macroeconomic variables: • The price of crude oil; • Gasoline refining margins; and • The AUD/USD exchange rate. In total, Transurban has five macroeconomic exposures to its revenue over which it has little control. These are not, however, standalone exposures and cannot be treated as such by risk management at Transurban. The price of crude oil shares a strong positive correlation with the AUD/USD exchange rate, and even the performance of the NSW economy may be linked to the price of crude oil and gasoline refining margins. These macroeconomic interrelationships will need to be carefully considered, quantified and implemented as part of risk management. The only controllable variable that influences M7 revenue in the case of the statistical modeling, is the Average Toll. We call this a ‘short horizon’ controllable, on which we will elaborate in the following section. Over a longer horizon there are ‘infrastructure’ controllables that will also affect trips and revenue. These include: road maintenance, signage improvement, development of more automated toll payment systems, extending the road, and building more exit and entry points. These infrastructure controllables are not considered in the following analysis, although we recognise their importance. Once you have a handle on the controllable and uncontrollable revenue exposures you’re then in a better position to conduct sensitivity analysis. 3. ESTIMATING THE SENSITIVITY OF REVENUE TO KEY MACROECONOMIC VARIABLES
  • 10. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 10 Revenue Sensitivities – Macro Variables In this section, we analyse the impact of 1% increase in each of the macroeconomic exposures (labour hours, and fuel) on the number of M7 trips and revenue at current average toll levels. Revenue Sensitivity to Labour Hours Figure 6 below, presents the elasticity of M7 trips with respect to a change in NSW labour hours worked. Figure 6: Elasticity of M7 Trips to a Change in NSW Labour Hours est Practice Demand and Revenue Modelling: Five Things you Need to do to Understand Your Revenue Transurban Group estlink M7 Airline Intelligence & Research Transport | Tourism | Travel evenue Sensitivities Macro ariables this section, we analyse the impact of 1 increase in each of the macroeconomic exposures (labour hours, and fuel) on the umber of M7 trips and revenue at current average toll levels. evenue Sensitivity to Labour ours gure below, presents the elasticity of M7 trips with respect to a change in NSW labour hours worked. Figure : lasticity of M7 Trips to a hange in NSW Labour ours Source: Airline Intelligence & Research © 2017 gure indicates that a 1 increase in NSW labour hours worked in uarter t leads to a 1. increase in M7 trips in uarter t and a 4 increase three uarters later, with a total increase in trips of .7 . Westlink M7 trips demand and revenue on the M7 are herefore highly sensitive and exposed to the strength of the NSW labour market. rmed with this information, the business intelligence that you are able to apply for Transurban (in this case) is that at current levels f trips and labour hours, a 1 increase in labour hours will lead to an additional 2 trips on the M7 per uarter, which at an verage toll per trip of . implies extra revenue of .7m per uarter. Source: © Airline Intelligence & Research 2017 Figure 6 indicates that a 1% increase in NSW labour hours worked in quarter t leads to a 1.3% increase in M7 trips in quarter t and a 2.4% increase three quarters later, with a total increase in trips of 3.7%. Westlink M7 trips demand and revenue on the M7 are therefore highly sensitive and exposed to the strength of the NSW labour market. Armed with this information, the business intelligence that you are able to apply for Transurban (in this case) is that at current levels of trips and labour hours, a 1% increase in labour hours will lead to an additional 626K trips on the M7 per quarter, which at an average toll per trip of $5.9 implies extra revenue of $3.7m per quarter. At current levels of trips and labour hours At 1% increase in labour hours will lead to an extra 626K trips At an average toll of $5.90, this implies extra revenue of $3.7m per qtr
  • 11. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 11 The high levels of sensitivity of Transurban to economic conditions would suggest that the NSW economy, and in particular the state of the NSW labour market is a significant exposure to Transurban. Revenue Sensitivity to Fuel Price Figure 7 presents a time series of the elasticity of Transurban M7 Westlink trips to a change in the price of unleaded fuel in metropolitan Sydney (blue line). Since the fuel price comprises the crude oil price and the AUD/USD exchange rate, this elasticity effectively measures the exposure of Transurban Westlink M7 to these macroeconomic variables. Figure 7: Elasticity of M7 Trips to a Change in Fuel and Average Toll Prices Best Practice Demand and Revenue Modelling: Five Things you Need to do to Understand Your Revenue Transurban Group Westlink M7 10 Airline Intelligence & Research Transport | Tourism | Travel The high levels of sensitivity of Transurban to economic conditions would suggest that the NSW economy, and in particular the state of the NSW labour market is a significant exposure to Transurban. Revenue Sensitivity to Fuel Price Figure 7 presents a time series of the elasticity of Transurban M7 Westlink trips to a change in the price of unleaded fuel in metropolitan Sydney (blue line). Since the fuel price comprises the crude oil price and the AUD USD exchange rate, this elasticity effectively measures the exposure of Transurban Westlink M7 to these macroeconomic variables. Figure 7: lasticity of M7 Trips to a hange in Fuel and Average Toll Prices Source: Airline Intelligence & Research © 2017 Figure 7 indicates that a 10 increase in Sydney unleaded petrol prices will lead to a 1. reduction in M7 trips at current trip levels and fuel prices. Alternatively, this means that a 1.2 cents per litre increase in unleaded fuel prices from current levels in Sydney wil reduce the number of trips on the M7 by 2 4 per uarter, which at current average toll levels translates into a loss of revenue of A 1. m per uarter. The own price elasticity of demand is also reported in Figure 7, that being the sensitivity of M7 trips to a change in the average tol (blue line). This is currently estimated to be 0.2, which implies a 10 increase in the average toll, which is around cents at current average toll levels, will lead to a 2 or reduction in the number of M7 trips. Source: © Airline Intelligence & Research 2017 Figure 7 indicates that a 10% increase in Sydney unleaded petrol prices will lead to a 1.5% reduction in M7 trips at current trip levels and fuel prices. Alternatively, this means that a 1.2 cents per litre increase in unleaded fuel prices from current levels in Sydney will reduce the number of trips on the M7 by 254K per quarter, which at current average toll levels translates into a loss of revenue of A$1.5m per quarter. The own price elasticity of demand is also reported in Figure 7, that being the sensitivity of M7 trips to a change in the average toll (blue line). This is currently estimated to be -0.2, which implies a 10% increase in the average toll, which is around 59 cents at current average toll levels, will lead to a 2% or 339K reduction in the number of M7 trips.
  • 12. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 12 The revenue impact of a change in the average toll must balance two forces: • The beneficial impact of the price increase; with • The negative impact of the reduction in the number of trips made. Analytically, the impact on revenue of a change in the average toll can be described by the following equation: Change M7 Revenue = Revenue Before Toll Change × (1 + Own Elasticity) × % Change Avr Toll The net impact of a 10% increase in the average toll is that revenue increases by around 8%, which represents an increase of around A$8m per quarter – more on this in the next section. Given you now have an in-depth understanding of how the revenue is likely to be affected by movements in underlying drivers of demand we can begin to work on more advanced aspects of demand and revenue modeling.
  • 13. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 13 By estimating the number of trips as a function of the average toll, we are able to compute M7 revenue as a function of the average toll at current levels of NSW labour hours and Sydney unleaded fuel prices. At current average toll levels on the M7 of around $5.90, the statistical model estimates toll revenue per quarter of around A$100m. Refer to Figure 8 below, which presents the Transurban M7 toll revenue functions for the March quarter and the non-March quarters. Figure 8: Average Toll Levels and M7 Revenue – Revenue Functions 4. ESTIMATING THE REVENUE MAXIMISING TOLL Best Practice Demand and Revenue Modelling: Five Things you Need to do to Understand Your Revenue Transurban Group Westlink M7 Airline Intelligence & Research Transport | Tourism | Travel 4. stimating the Revenue Maximising Toll By estimating the number of trips as a function of the average toll, we are able to compute M7 revenue as a function of the aver toll at current levels of NSW labour hours and Sydney unleaded fuel prices. At current average toll levels on the M7 of around the statistical model estimates toll revenue per uarter of around A 100m. Refer to Figure below, which presents the Transur M7 toll revenue functions for the March uarter and the non March uarters. Figure : Average Toll Levels and M7 Revenue Revenue Functions Source: Airline Intelligence & Research © 2017 n analytical terms, we can write these uarterly revenue functions as follows: RevenueMar 1 1 . 7 × Average TollMar 1 0. 742 × Average 2 16MarToll − Revenue un Dec 1 20.1 0 × Average TollMar 1 0. 742 × Average 2 16DecJun-Toll − Source: © Airline Intelligence & Research 2017 In analytical terms, we can write these quarterly revenue functions as follows: • RevenueMar-16 = 19.597 × Average TollMar-16 – 0.57428 × Average Toll2 Mar-16 • RevenueJun-Dec-16 = 20.190 × Average TollMar-16 – 0.57428 × Average Toll2 Jun-Dec 16
  • 14. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 14 Note that there is one revenue function for the March quarter (the top function) and another function for the remaining quarters (June, September and March) by virtue of the fact that March is a weaker seasonal quarter for travel on the M7 compared to other quarters. On the basis of these revenue functions, and the fact that current average toll levels sit well to the left of the revenue peaks, we estimate that Transurban could make an additional A$70m to $80m per quarter if they raised their average tolls to $17.1 in the March quarter and $A17.6 in other quarters. These are the revenue maximising average toll levels. This is not to say that Transurban would or could or should raise prices to these levels; there are other concerns that limit the power of Transurban to act in this circumstance such as competition and market power issues, price restrictions that may be imposed by the NSW Government, or simply ethical or moral concerns of management at the time. The value of this kind of business analytics capability is found in the numbers – the value is the amount of money that could be made if the optimal toll were to be imposed given current market circumstances. If you know this, you’re in a better position as an organisation to make strategic choices about when and how you might change prices, for example.
  • 15. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 15 In this final section we wish to generate revenue forecasts of Westlink M7 for calendar 2017. To do this we use the multivariate regression model together with forecasts of NSW labour hours, the average toll and Sydney unleaded petrol prices. We employ five sets of scenarios to generate a distribution of revenue forecast outcomes and conduct best practice sensitivity analysis. To provide insight into the assumptions that are behind the five scenarios, we present the current and average growth rates of the two key macroeconomic variables that are used in the revenue forecasts - NSW labour hours and Sydney unleaded petrol prices – refer to Table 1 below. Table 1: Average and Current Growth Rates of Key Driver Variables and their Standard Deviations 5. REVENUE FORECASTS FOR 12-MONTHS AND SENSITIVITY ANALYSIS NSW Labour Hours Sydney Unleaded Prices Current Growth Rate 0.4% -4.0% Trend Growth Rate YoY 1.4% 1.8% Standard Deviation 1.8% 11.9% Table 1 indicates that on average, NSW labour hours grow at around 1.4% per annum. Currently the NSW economy is growing at well below this pace, at 0.4% YoY. In fact, the NSW economy has grown at this below trend pace for the past two quarters (September and December). Although the current growth rate is much slower than trend, it is still not at recession levels which would involve labour hours falling by up to 2% as was seen during the Global Financial Crisis (which was a two standard deviation event in an unfavourable direction). Sydney unleaded petrol prices are significantly more volatile than NSW economic growth, which is fortunate for Transurban as its M7 product is significantly more exposed to the NSW economy than Sydney petrol prices. The average growth rate over the past decade in Sydney unleaded petrol prices is just 1.8%, however the price can grow or fall at double-digit levels over the space of a year with reasonable probability. Over the past year the unleaded petrol price has fallen considerably by virtue of falling world oil prices, however the last two quarters has seen the spot price of oil increase which is likely to result in higher unleaded petrol prices in calendar 2017. This information is used as input into developing five scenarios for Transurban forecasts of M7 revenue. These are presented in Table 2 below. Source: © Airline Intelligence & Research 2017
  • 16. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 16 Table 2: Five Scenarios, Revenue Forecasts and Likelihoods of Revenue Outcome Assumptions Revenue Forecast CY17 Likelihood Scenario 1 Stagnant Economy and Fuel 0% Growth in NSW Labour 0% Growth in Fuel Prices A$389m 10% Scenario 2 Weak Economy, Stagnant Fuel 0.4% Growth in NSW Labour 0% Growth in Fuel Prices A$394m 30% Scenario 3 Supply-Side Fuel Price Shock 0.4% Growth in NSW Labour 10% Growth in Fuel Prices A$390m 25% Scenario 4 Demand-Side Fuel Price Shock 2% Growth in NSW Labour 10% Growth in Fuel Prices A$408m 15% Scenario 5 Strong Growth Stagnant Fuel 2% Growth in NSW Labour 0% Growth in Fuel Prices A$411m 10% Scenario 6 Recession -0.4% A$378M 10% Expected Revenue $395m We assume across all five scenarios that the average toll price is fixed at current levels of $5.90. This may not be a realistic assumption, however without further information (we are undertaking this work independently of Transurban) this is the best assumption to apply. Figure 9 presents the range of revenue forecast outcomes for the Westlink M7 over calendar 2017, noting that actual revenue for calendar 2016 was A$371m. Revenue is forecast to lie between A$378m and A$411m with various probabilities. At the probabilities presented in Table 2, the most likely scenario is Scenario 2, with a revenue outcome of A$394m for the year, which represents an increase of A$23m on calendar 2016. Taking into account the probabilities in the right hand column of Table 2, revenue is expected to be around A$395m for the year. Source: © Airline Intelligence & Research 2017
  • 17. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 17 Figure 9: Westlink M7 CY2017 Revenue Forecasts by Scenario rline Intelligence & Research nsport | Tourism | Travel Figure : Westlink M7 Y2017 Revenue Forecasts by Scenario Source: Airline Intelligence & Research © 2017 ary we started writing this case study we had learning in mind; our goal was to inspire and encourage readers to engage w al techni ues as a way of understanding and bringing real value to their businesses. There is a lot to process in this cas and some of the concepts are not easy to grasp initially so we welcome any comments, uestions or feedback on an of the case study. Most of all we hope that you will have found this useful and that you will use the information to mak rofitable business decisions. Us Webber is the O and founder of Airline Intelligence and Research and has over 0 years’ of complex macroeconom ng experience for significant business decision making including serving as a hief conomist of one of Australia’s flags . See more of our Aviation Analytics work by visiting the website, oining the conversation at the newly formed Aviatio mics Group on LinkedIn set up by AIR or following air economist on Twitter. Source: © Airline Intelligence & Research 2017 Summary When we started writing this case study we had learning in mind; our goal was to inspire and encourage readers to engage with analytical techniques as a way of understanding and bringing real value to their businesses. There is a lot to process in this case study – and some of the concepts are not easy to grasp initially – so we welcome any comments, questions or feedback on any aspect of the case study. Most of all we hope that you will have found this useful and that you will use the information to make more profitable business decisions. Contact Us or Follow Us Dr. Tony Webber 0423 028 720 | tony.webber@airintelligence.com.au www.airintelligence.com.au LinkedIn: www.linkedin.com/in/drtonywebber/ Twitter: @air_economist
  • 18. Best Practice Demand and Revenue Modelling: A Five Part Case Study on Understanding Revenue - TRANSURBAN GROUP WESTLINK M7 © Airline Intelligence & Research 2017 | www.airintelligence.com.au | ABN 56 614 208 810 18 Disclaimer The information in this Case Study is provided for general information only and should not be taken as constituting professional advice from the copyright owner – Airline Intelligence and Research. Airline Intelligence and Research is not a financial adviser. You should consider seeking independent financial, investment or other advice to check how the information relates to your unique circumstances. Airline Intelligence and Research is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this Case Study. Copyright Notice No part of this Case Study may be reproduced without the express permission of the copyright owner – Airline Intelligence and Research – except as permitted by the law of the Commonwealth of Australia.