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Aim2Game reduces downtime and improves customer experience by leveraging
CopperEgg’s RevealCloud and RevealUptime monitoring services


Company profile
Aim2Game(is(an(Ontario,(Canada2based(startup(that(provides(Minecraft(server(hosting(for(gamers(who(
don’t(want(to(host(on(their(own(computers(or(are(up(against(bandwidth(limitations(due(to(their(
geographies.(Aim2Game(offers(the(highest(available(performance(quality(and(has(servers(located(
throughout(the(U.S.,(Canada,(Germany,(the(U.K.(and(Australia(to(ensure(that(their(customers(are(
supported(in(all(of(their(geographies.(Due(to(the(increasing(demand,(they(are(constantly(adding(new(
server(locations(to(support(their(customers.(Aim2Game(is(known(for(its(exceptional(customer(service(and(
its(customers(receive(24/7(support(from(a(team(of(dedicated(Minecraft(server(experts,(who(are(available(
to(advise(on(all(aspects(of(the(game(from(plugin(installation(to(post2install(support.(Aim2Game(also(offers(
state2of2the2art(hardware(on(their(servers.((


Business situation
Founded(in(December(of(2011,(Aim2Game(quickly(earned(its(
spot(as(the(top(Minecraft(host(by(bringing(on(1,000(new(
                                                                      CopperEgg’s global
customers(during(its(first(4(months(in(operation.(Aim2Game(is(        monitoring capabilities
committed(to(industry(leading(SLAs,(including(crediting(
customers(for(downtime.(Its(clients(are(typically(young(gamers(
                                                                      and intelligent alerts
who(are(very(tech2savvy(and(expect(the(best(of(technology(and(        allow Aim2Game to
service(from(their(Minecraft(host.(Andrew(Horton,(Director(of(
Operations,(knew(from(his(more(than(ten(years’(experience(in(
                                                                      maximize uptime and
the(gaming(industry(that(Aim2Game(had(reached(critical(mass(          provide their customers
for(both(customers(and(servers(and(they(needed(to(partner(with(
a(cloud(monitoring(service—and(fast.((Their(current(method(for(
                                                                      with an unparalleled
monitoring(their(servers(using(internal(resources(was(not(            gaming experience.
keeping(pace(with(their(explosive(growth.((


Solution
Over(the(past(decade,(Horton(had(worked(with(most(cloud(monitoring(services,(including(Pingdom.(When(
it(came(time(for(Aim2Game(to(choose(a(cloud(services(partner,(he(and(his(team(assessed(several(
solutions,(most(of(which(were(priced(at(around($1,500(2($1,600(per(month,(which(was(a(steep(price(for(
the(startup.(Fortunately,(they(discovered(CopperEgg(and(were(thrilled(with(the(pricing(and(support(that(
the(CopperEgg(RevealCloud(solution(offered.(At(less(than(nine(dollars(a(server(per(month,(they(were(able(
to(immediately(add(ten(servers.(With(RevealCloud,(Aim2Game(was(able(to(monitor(multiple(servers(at(the(
same(time(and(easily(drill(down(to(high2resolution(details(of(Processes,(Disk(IO,(CPU(and(Network(stats—
all(from(the(same(interface.(Plus,(their(pay(as(you(go(pricing(model(was(a(great(fit(for(both(their(budget(
and(the(unpredictable(nature(of(their(business.(Next,(Aim2Game(layered(CopperEgg’s(new(web(
monitoring(service,(RevealUptime,(over(their(RevealCloud(server(monitoring(and(were(able(to(view(
system(uptime,(health(and(response(time(instantly(and(receive(notifications(immediately(with(
customizable(alerts(via(email.((


Benefits
CopperEgg’s(RevealCloud(and(RevealUptime(monitoring(services(provide(Aim2Game(with(a(low(cost(of(
administration,(while(providing(global(monitoring(capabilities(that(allow(Aim2Game(to(focus(on(its(core(
business.(For(Aim2Game,(it’s(important(that(RevealUptime(not(only(monitors(whether(a(port(is(on2line,(
but(it(monitors(its(health(as(well.(“I#was#simply#amazed#by#how#easy#the#CopperEgg#solutions#are#to#
implement#and#use,”#said#Horton.#“The#visibility#and#detail#that#CopperEgg’s#SAAS#solutions#provide#me#
with#are#the#essential#tools#I#need#to#ensure#our#infrastructure#is#fully#monitored.#”#The(customized(
alerts(that(CopperEgg’s(solutions(provide(enable(Aim2Game(to(minimize(downtime(and(provide(its(users(
with(an(unparalleled(gaming(experience.((


!
!




COPPEREGG                                                                                        PAGE 2

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Aim2Game Cloud Monitoring Case Study