1. Ahmad Kathem Al-Bzour Mobile: 00971522540532
a.mnaizel@hotmail.com
UnitedArab Emirates
Summary
Profile:Male,31
Nationality:Jordan.
CurrentLocation:UnitedArab Emirates
Organization:BillingandInterconnect
CurrentPosition: SeniorInterconnect&BillingSpecialist,2006 to 2016
Company:Hulul BusinessSolutions(PALTELGroup), PalestinianTelecommunications(PALTEL).
WORK EXPERIENCE:
• Senior InterconnectSpecialist:
• FollowingMediationprocessof extraction,transformationand loadingfilesdatafromdifferentswitches,
verificationof filesstatus,makingsure nomissingorcorruptedfiles.
• Coordinatingwithswitchesteamforanyproblems raisedduringthe mediationworkonfiles,or teststobe
done fornewlinksandrouteswithothercarriersor new destinationsneededtobe testedtomake sure
the callsdetectednormally.
• Generatinganyrequestedreportsaftervalidatingthe data, usingSQLqueries,PL/SQLorSQL Server
• AnalyzingtrafficdiscrepanciesbetweenPaltel andthe othercarriers forreconciliation purposesthen
tracing anytrafficproblemsordiscrepancies andsolve itif needed.(CDRsanalysisortrafficvolume
analysis).
• i-ConXInterconnectsystem administrator,followingandsolvingi-ConX endusers problems,creatingnew
users, grantingor revokingpermissionsforthe usersasneeded,trainingnew users,definingnewcarriers
or addingnewroutesto existingcarriersordeletingany inadditionto addinganyreferencedataneeded
to be defined,makingsure the systemisalwayson,receivingandratingthe filessuccessfully,monitoring
systemserversandfollowinganyalertsonerrorsreceivedfromthe system.
• Generatingrequestedreports fromthe systemDatabase usingMSSQLServer.
• Followingwithi-conXsupportteamwhenneededfornew updatesorproblemsinvestigating orany
supportissues.
• SeniorBillingSpecialist:
• Workingwithfixed-linesbillingteam,Configure all new servicesandpromotionsrequestbythe business
usingBSCSonline modules.

2. • Create PL/SQLqueries, proceduresandfunctionsneeded tohandle workaroundsolutionsforthe
promotions onthe Billingsystem.
• CampaignsandservicescomparisonswithSiebel CRMsystemtoensure datasync between the systems.
• CustomerLife Cycle Management experience.
• Followingthe Invoice Cycle fromtestingphase toreal bill run.
• Testingsystemscenarios andauditinginvoicessamplesbefore billcreationonproduction.
• Compilingnewservice andpromotionstomake sure thattheyare configuredcorrectly.
• Final Bill runprocesswithmonitoringandfollowingupteamdifferentfunctions.
• Managing billingandSiebel dailytickets.
• FamiliarwithCustomerCenter(CX) moduleforBSCS.
• Manage and monitorBSCSSOI’s.
• Analyzinganddesigningnewpromotionswithmarketingandcustomercare departments.
• Reportson customer’s statusanddifferentstatisticsreportsoncustomersandtraffichelpingrevenue
increase purposes.
• Revenue assurance andcontrol points management.
• Data migration.
EDUCATION
• Jan 2002 - Jan2006 Arab American University,Palestine
• ComputerInformationTechnology,BachelorDegree
OTHER CERTIFICATES & Skills
• MSSQL Server
• BSCS billingSystem andCXmodule
• SQL – PL/SQL , procedure,functionsandpackages
• SQL Tuningand indexing
• CommunicationSkills andTechnical Writing
• Excel ExpertforBusinessandAccounting
• ITIL Training
• Linux Redhattraining
• Team Leadingexperience
LANGUAGES
• ArabicNative
• EnglishFluent