1. ADH - Accidental Damage from Handling
The Samsung ADH Service Offering boasts three options that offer you more benefits on selected
Samsung Galaxy Smartphone devices – a world first from a Device manufacturer point of view.
 ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to
protect their supported Samsung Galaxy device for accidental damage during normal use.
 In order to qualify for ADH Premium you need to do the following;
1. Purchase a supported Samsung Galaxy device*.
2. Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced
when submitting an ADH repair incident.
3. Register your device via the ADH Premium application on Play Store.
4. The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only.
5. Grey or parallel products (Fongkong) units do not qualify for this service or any form of warranty support in South
Africa.
Supported Products
 Galaxy S5 (SM-G900F, SM-G900H) - 24 months from date of purchase.
 Galaxy Note 3 (SM-N900, SM-N9005) - 24 months from date of purchase.
 Galaxy Note 4 (SM-N910H, SM-N910F, SM-N910C) - 12 months from date of purchase.
 Galaxy Note Edge (SM-915F) - 12 months from date of purchase.
 Galaxy S6 (SM-G920F) - 12 months from date of purchase.
 Galaxy S6 edge (SM-G925F) - 12 months from date of purchase.
Offering
 Galaxy S6 & Galaxy S6 edge
 Each device qualifies for 1 incident only for any one of the following three incident scenarios;
o Screen damage repair only or
o Rear glass panel repair only or
o Both screen and rear glass panel damage repair only
 Galaxy Note 4 & Galaxy Note Edge
 Each device qualifies for 1 screen damage repair only.
 Galaxy S5 & Galaxy Note 3
 Each device qualifies for 2 incidents only for any one of the following three incident scenarios;
o 2 screen damage repairs only or
o 2 liquid damage repairs only or
o 1 screen damage repair and 1 liquid damage repair only
 Should both screen and liquid damage occur at the same as your first incident, this will count as 2 incidents, as per the
above information, and your ADH cover will cease.
 If your 2nd incident has both screen and liquid damage at the same time then the ADH service will cover the “greater”
of the damage and the “lesser” of the damage will be for the account of the Samsung device owner to settle.
o ADH Premium includes Smart Pick-Up and Smart Swap
 Smart Pick-Up provides the owner of a premium Samsung Galaxy device with a collection and delivery service. The
damaged device will be collected from the owner and returned upon completion of the repair.
The customer must call 0861 666 646 to submit an incident.
 Smart Swap provides the device owner with a loan device of a similar premium quality Galaxy device to use whilst
waiting for the repair to be completed. The loan unit will be delivered as part of the Smart Pick-Up offering.

2. ADH - Accidental Damage from Handling
The Samsung ADH Service Offering boasts three options that offer you more benefits on selected
Samsung Galaxy Smartphone devices – a world first from a Device manufacturer point of view.
 ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to
protect their supported Samsung Galaxy device for accidental damage during normal use.
 In order to qualify for ADH Premium you need to do the following;
6. Purchase a supported Samsung Galaxy device*.
7. Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced
when submitting an ADH repair incident.
8. Register your device via the ADH Premium application on Play Store.
9. The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only.
10. Grey or parallel products (Fongkong) units do not qualify for this service or any form of warranty support in South
Africa.
Supported Products
 Galaxy S5 Mini (SM-G800F, SM-G800H) - 24 months from date of purchase.
 Galaxy K Zoom (SM-C111, SM-C115) - 24 months from date of purchase.
 Galaxy Grand Neo (GT-I9060) - 24 months from date of purchase.
 Galaxy Grand Neo Plus (GT-I9060i) - 24 months from date of purchase.
 Galaxy Trend (GT-S7560) - 24 months from date of purchase.
 Galaxy Trend Plus (GT-S7580) - 24 months from date of purchase.
 Galaxy Fame Lite (GT-S6790) - 24 months from date of purchase.
Offering
 Each supported device qualifies for 1 screen damage repair only.
Supported Product
 Galaxy S4 (GT-I9500, GT-I9505, GT-19515) - 24 months from date of
purchase.
Offering
 Each device qualifies for 2 incidents only for any one of the following three incident scenarios;
 2 screen damage repairs only or
 2 liquid damage repairs only or
 1 screen damage repair & 1 liquid damage repair only
 Should both screen and liquid damage occur at the same as your first incident, this will count as 2
incidents, as per the above information, and your ADH cover will cease.
 If your 2nd
incident has both screen and liquid damage at the same time then the ADH service will cover
the “greater” of the damage and the “lesser” of the damage will be for the account of the Samsung
device owner to settle.