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About us




As the designated servicer of your mortgage, appointed by your lender, Acenden Limited
(Acenden) will try to help you where it can.

Acenden’s dedicated team is available to assist with a number of aspects of your mortgage,
including:

        Issuing annual statements
        Redemption statements
        Sale of your property
        Deeds of postponement
        Permission to let
        Changes to your contact details
        Processing payments
        Addressing payment difficulties

Our Acenden website contains information and tools to make it easier for you to manage a range
of day to day tasks connected to your mortgage. It also contains links to external organizations
that can provide you with information to help you manage your money.


My Mortgage
Our website contains information and tools to make it easier for you to manage a range of day to day
tasks connected to your mortgage. This section of the site looks at your mortgage account. Please select
an area of interest from the left hand menu.


Making Payments
One way is to pay by Direct Debit. Acenden will process and administer Direct Debits in accordance with
BACS regulations. For details of your contractual Acenden Mortgages payment due date, please refer to
your terms and conditions.
Requests will be considered for an alternative payment date, providing the revised date is before
the 21st of the month. If you make payments by Direct Debit but want to agree an alternative
payment date then an alternative method of payment will also need to be agreed as Acenden is
unable to collect Direct Debit claims on any other date than the 1st of the month. If you wish to
change the date on which you make your payment, in the first instance please contact our
Collections Department on 0845 602 3806 to discuss this amendment.

You can pay your mortgage in a number of different ways, including: cheque, paying in book,
standing order or internet banking. If you wish to pay by debit card, please contact our
Collections Department to make a payment over the phone. Please note we are unable to accept
payments by credit card. You can also pay over the counter at a Barclays Bank. If you require
our bank details in order to make a payment, please call our Collections Department.

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About us 1

  • 1. About us As the designated servicer of your mortgage, appointed by your lender, Acenden Limited (Acenden) will try to help you where it can. Acenden’s dedicated team is available to assist with a number of aspects of your mortgage, including: Issuing annual statements Redemption statements Sale of your property Deeds of postponement Permission to let Changes to your contact details Processing payments Addressing payment difficulties Our Acenden website contains information and tools to make it easier for you to manage a range of day to day tasks connected to your mortgage. It also contains links to external organizations that can provide you with information to help you manage your money. My Mortgage Our website contains information and tools to make it easier for you to manage a range of day to day tasks connected to your mortgage. This section of the site looks at your mortgage account. Please select an area of interest from the left hand menu. Making Payments One way is to pay by Direct Debit. Acenden will process and administer Direct Debits in accordance with BACS regulations. For details of your contractual Acenden Mortgages payment due date, please refer to your terms and conditions.
  • 2. Requests will be considered for an alternative payment date, providing the revised date is before the 21st of the month. If you make payments by Direct Debit but want to agree an alternative payment date then an alternative method of payment will also need to be agreed as Acenden is unable to collect Direct Debit claims on any other date than the 1st of the month. If you wish to change the date on which you make your payment, in the first instance please contact our Collections Department on 0845 602 3806 to discuss this amendment. You can pay your mortgage in a number of different ways, including: cheque, paying in book, standing order or internet banking. If you wish to pay by debit card, please contact our Collections Department to make a payment over the phone. Please note we are unable to accept payments by credit card. You can also pay over the counter at a Barclays Bank. If you require our bank details in order to make a payment, please call our Collections Department.