Acenden Limited is a mortgage servicer appointed by lenders to assist with various mortgage-related tasks. They provide annual statements, redemption statements, assistance with property sales, permission to let a property, processing payments, and addressing payment difficulties. Their website contains tools to manage mortgage accounts and make payments, as well as links to organizations providing financial information. Payments can be made by direct debit, cheque, paying in book, standing order, internet banking, debit card over the phone, or at a Barclays Bank, but not credit card. Requests for alternative payment dates will be considered if before the 21st of the month.