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Abm150525 1. 2. “Virtual reference is reference service
initiated electronically, often in real-time,
where patrons employ computers or other
Internet technology to communicate with
reference staff, without being physically
present.”
ALA - Guidelines for Implementing and Maintaining Virtual Reference Services
3. 4. 5. “Går det att lån taxeringskalendern på
Växjö stadsbibliotek?”
6. 7. 8. ”Då Koranens anses vara Guds
direkta ord, hur motiverar icke
bokstavstrogna muslimer att de har rätt
till att tolka Koranens budskap?”
9. 10. “For too long have we defined the core of
our profession - service - as standing ready
to serve. No one ever changed the world
by standing ready. We do it through action.
This is the time - this is the place - we are
the people.” R. D. Lankes
12. 13. Att tänka på:
• Visa på möjligheter
• Upphovsrätt, licenser etc?
• Källhänvisningar + beskrivningar
• Vem är frågeställaren?
• Vem är du?
• Kunskapsdela för utveckling
14. 17. 20. 21. 22. Tack för att ni lyssnade!
sofia.murray@malmo.se
malin.u.gillberg@malmo.se