Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
Præsentationer fra Borgerservice 2017 – afholdt af COK i samarbejde med KL. Se programmet og tilmeld dig næste års konference på cok.dk/borgerservice2017
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Aarhus Kommune: Fælles callcenter
1. DEN DIGITALE HOTLINE OG FREMTIDEN
Vibeke Bech, Leder af Borgerbetjeningen, Aarhus kommune
2. VIRTUELT KONTAKTCENTER
• CLOUD-BASERET TELEFONSYSTEM
• INGEN ANSATTE I DDH!
• ARBEJDSPLADS I EGEN KOMMUNE
• FÆLLES KPI’ER
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• PULJE AF 150 MEDARBEJDERE
• FÆLLES SYSTEMER
• VEJLEDNINGSSYSTEM (SELVBETJENING.NU)
• TELEFONSYSTEM (INTELECOM)
• VIDENDELINGSSYSTEM (YAMMER)
• BRUGERMÅLINGER (TELEFACTION)
3. 150 MEDARBEJDERE (FRA BORGERSERVICE)
60 TIMERS ÅBNINGSTID (8-20, FREDAG 8-16, SØNDAG 16-20)
HVER KOMMUNE BIDRAGER MED
BEMANDING TIL DDH I FORHOLD TIL
KOMMUNENS INDBYGGERMÆSSIGE
ANDEL.
HVER KOMMUNE BIDRAGER DESUDEN
TIL FINANSIERING AF DDH’S FASTE
UDGIFTER VIA SAMME
FORDELINGSNØGLE.
5. ”DET AT VÆRE MEDARBEJDER OG AT
VÆRE EN DEL AF DDH SÆTTER DEM I
STAND TIL AT SE BÅDE EGNE OPGAVER,
MEN OGSÅ BORGERSERVICEOPGAVER
GENERELT I ET STØRRE PERSPEKTIV,
BÅDE I DEN KOMMUNALE SEKTOR, MEN
OGSÅ I DEN OFFENTLIGE SEKTOR
GENERELT. DET DRAGER DE I HØJ GRAD
NYTTE AF I DEN GENERELLE
VEJLEDNING AF BORGERE”
- BORGERSERVICECHEF
6. HISTORIK
6. feb. – 11.marts
2014
Selvbetjening.nu
18 kommuner laver
guides.
3. Marts 2014
Den Digitale Hotline
60 timer ugentligt
70 medarbejdere
April 2014
Automatisk ’tryk
selv’
Fokus på omstilling
fra kommunerne.
Maj 2014
Region
Midtjylland
6. dec. 2014
Mandat til udvidet
åbningstider (60
timer) fra regionens
kommunaldirektører
3. Juli 2013
Borgere i 19 kommuner
19 medarbejdere fra 8 kommuner
18:30 – 22:00
6. dec. 2012
7 kommuner
18:30 – 22:00
19 medarbejdere
25. marts 2015
DDH servicerer
30 kommuner
1. sept. 2015
Ny bemanding
med
28 kommuner
- Ny vagtplan
Primo 2016
Nye områder gennem
eksperimenter – pas,
kørekort, parkering,
SKAT
1. marts 2017
Nye åbningstider
og nye (8-20)
Vagtmoduler
1. sep. 2016
Nyt fælles
telefonsystem m.
integration til
selvbetjening.nu
Fejl i
PAS
7. KOMMUNALDIREKTØRER
|
REPRÆSENTANTSKAB
(PT. 30 MIDT- OG NORDJYSKE KOMMUNER)
|
STYREGRUPPE
(AARHUS, SILKEBORG, SYDDJURS, HORSENS, HERNING, MORSØ,
AALBORG, HOLSTEBRO, SAMSØ, HJØRRING OG VESTHIMMERLAND )
|
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(AARHUS, RANDERS OG HJØRRING)
|
3 ARBEJDSGRUPPER
(SELVBETJENING.NU, MEDARBEJDER OG SERVICE,
KOMMUNIKATION OG MARKEDSFØRING)
8. KOMMUNALDIREKTØRER
DDH’S TILBLIVELSE OG UDVIKLING STØTTES AF
KOMMUNALDIREKTØRERNE I MIDT- OG
NORDJYLLAND.
DELTAGELSE PÅ KOMMUNALDIREKTØRMØDERNE
ORIENTERINGSPUNKTER
OPLÆG (NOTAT)
MANDAT
9. REPRÆSENTANTSKAB
REPRÆSENTANTSKABET BESTÅR AF EN ENKELT REPRÆSENTANT FRA HVER AF DE DELTAGENDE
KOMMUNER. REPRÆSENTANTSKABET EJER PROJEKTET OG REFERERER TIL
KOMMUNALDIREKTØRKREDSEN. AARHUS OG AALBORG KOMMUNE HAR EN FAST PLADS I
STYREGRUPPEN.
REPRÆSENTANTSKABET MØDES TO GANGE ÅRLIGT OG DERUDOVER EKSTRAORDINÆRT EFTER
BEHOV. PÅ FORÅRSMØDET GODKENDES BUDGETTET FOR DET KOMMENDE ÅR. PÅ EFTERÅRSMØDET
GODKENDES DET FORELØBIGE REGNSKAB FOR INDEVÆRENDE ÅR. DER ER OGSÅ PÅ
EFTERÅRSMØDET AT STYREGRUPPENS ØVRIGE MEDLEMMER VÆLGES FOR EN PERIODE PÅ 2 ÅR AD
GANGEN. VALGET SKER I ULIGE ÅR.
PÅ REPRÆSENTANTSKABSMØDERNE ER DAGSORDENEN ÅBEN OG ETHVERT MEDLEM HAR
MULIGHED FOR AT FORESLÅ ET PUNKT PÅ DAGSORDENEN.
MEDLEMMER AF REPRÆSENTANTSKABET KAN TIL ENHVER TID BEDE STYREGRUPPEN DRØFTE OG
BEHANDLE ET PUNKT PÅ STYREGRUPPENS MØDE. PUNKTER TIL STYREGRUPPENS DAGSORDEN
SENDES TIL PROJEKTLEDELSEN OG FORMANDEN FOR STYREGRUPPEN.
REPRÆSENTANTSKABETS MEDLEMMER SIKRER LOKAL FORANKRING AF OG IMPLEMENTERING AF
PROJEKTET, HERUNDER STYREGRUPPENS BESLUTNINGER, I EGEN KOMMUNE.
10. STYREGRUPPE
STYREGRUPPEN MØDES CA. 6 GANGE ÅRLIGT.
STYREGRUPPEN BESTÅR AF REPRÆSENTANTER FRA ET UDVALG AF KOMMUNERNE.
STYREGRUPPEN KONSTITUERER SIG SELV, HERUNDER MED EN FORMAND. DET
TILSIGTES, AT STYREGRUPPEN BEMANDES BREDT UNDER HENSYN TIL
KOMMUNESTØRRELSE OG GEOGRAFI. STYREGRUPPEN MØDES OMTRENT HVER ANDEN
MÅNED. EFTER AFHOLDT STYREGRUPPEMØDE FREMSENDES REFERATET INKL.
RELEVANTE BILAG TIL REPRÆSENTANTSKABET.
STYREGRUPPEN SIKRER STRATEGISK UDVIKLING AF PROJEKTET. STYREGRUPPEN SIKRER
PÅ OPLÆG FRA PROJEKTLEDELSEN LØBENDE OPFØLGNING PÅ BUDGET OG MÅL OG
MILEPÆLE FOR PROJEKTET. STYREGRUPPEN KAN GODKENDE NØDVENDIGE AFVIGELSER
FRA BUDGETTET, DOG SÅLEDES AT REPRÆSENTANTSKABET STRAKS ORIENTERES HEROM.
DESUDEN SIKRER STYREGRUPPEN, AT EVENTUELLE ARBEJDSGRUPPER BEMANDES PÅ
TVÆRS AF ALLE KOMMUNER OG MED DE RETTE KOMPETENCER.
STYREGRUPPEN SIKRER, AT KOMMUNALDIREKTØRERNE ORIENTERES OG INDDRAGES I
DEN STRATEGISKE UDVIKLING AF PROJEKTET.
11. PROJEKTLEDELSE
DEN SAMLEDE PROJEKTLEDELSE ARBEJDER FOR ALLE DDH KOMMUNER.
PROJEKTLEDELSENS OPGAVEPORTEFØLJE ER BL.A.:
STRATEGI OG FORRETNINGSUDVIKLING, PROJEKTUDVIKLING OG PARTNERSKABER (SKAT, REGION
MIDT), ØKONOMI, SEKRETARIATSBISTAND TIL STYREGRUPPEN, KOMMUNIKATION TIL DDH
KOMMUNERS LEDELSE.
DAGLIG TOVHOLDER OG OPFØLGNING I FORHOLD TIL MEDARBEJDERNE OG UDVIKLING, KONTAKT
TIL KOMMUNERNE, KONTAKT FOR SELVBETJENING.NU, INTELECOM OG YAMMER.
LØBENDE KONTAKT OG OPFØLGNING PÅ ARBEJDSGRUPPERNE SAMT TOVHOLDER HERFOR IFT.
STYREGRUPPEN, BEMANDING OG VAGTPLAN FOR ALLE DHH KOMMUNER
OVERORDNET ANSVARLIG FOR (INTELECOM ADMINISTRATORER) DESIGN OG DRIFT AF DET FÆLLES
TELEFONSYSTEM, HERUNDER DESIGN AF BRUGERUNDERSØGELSER, KPI’ER OG LØBENDE
STATISTIK.
20. STATISTIK MARTS 2017
INDKOMNE OPKALD 10.808
BESVAREDE OPKALD 9.619
TILGÆNGELIGHED (SVARPROCENT): 90%
SVARENDE TIL 118.888 OPKALD ÅRLIGT.
50 % AF OPKALDENDE KOMMER ML. KL. 9-12
38 % AF OPKALDENDE KOMMER ML. KL. 12-15
DIREKTE PÅ DDH (70200000): 29%
VIA KOMMUNERNES OMSTILLINGER/IVR: 70%
STRAKSAFKLARING (OPKALD SOM IKKE VIDERESTILLES): 51%
21. System:
Ring til 1881
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24. Én indgang til det offentlige via Borgerservice!
…forhindrer centralisering a la SKAT og UDK
Nye samarbejdsformer…
25. EKSEMPLER
ENDNU MERE: BORGEREN I CENTRUM!
BORGERSERVICE: ÉN INDGANG TIL KOMMUNEN!
DANMARKS BORGERSERVICE : ÉN INDGANG TIL DET OFFENTLIGE!
DEN DIGITAL HOTLINE: NETVÆRKSSAMARBEJDE PÅ TVÆRS AF KOMMUNER
BORGERHJÆLPEN (AARHUS): BORGERSERVICE SOM SAMSKABELSE