A graduate level sports management course at the University of San Francisco, "A Practitioner's Guide to Event and Venue Management," is practical, applied approach to event management and venue operations. The objective of the course was to have students "job ready" if pursuing a career in event management and venue operations. The last session addressed facility management, venue trades and back- of- the- house roles. Rich Mylin (Recreation Director, UC San Diego) was the final guest speaker of the course. An additional note re: the slideshare posts is that there are no postings for sessions 4 & 5. Session 4 was taught from proprietary venue owned materials and discussed crowd management, emergency response planning and Trained Crowd Management (TCM) fundamentals. The session was anchored by a guest lecture from Juaquin Perez (CSC). Session 5 was a venue site visit to the Walter Pyramid to look at event A/V production and TV broadcast processes. It featured guest speakers, Tim Hemrich (Pacific Coast Entertainment) and Steve Chen (Big West Conference). For more than a decade, Cameron Ungar has managed athletic venues at Long Beach State, UC San Diego and the Chula Vista Elite Athlete Training Center (Olympic Training Center). Cameron is now President of Stylehawk Event Services and manages the largest sports event venue directory in San Diego. This directory is a powerful resource for streamlining the venue sourcing process. This directory, combined with a diverse marketplace of premium event service providers and highly trained Concierge staff creates efficiencies that will result in cost savings, safer and better executed events and more profit from event revenue streams. For more sports event planning resources, visit us at: https://sportspaces.io/resources/

1. Stylehawk Event Services owner Cameron Ungar recently finished teaching a course for graduate-level students enrolled in the Sport
Management Master’s Program at the University of San Francisco. The class, titled “A Practitioner’s Guide to Event & Venue Management,”
was designed to give students a practical understanding of event and venue management from a professional who has worked in the
industry for many years.
Cameron used his real-world professional experience and his years of training in event and venue management to help give his students an
idea of the breadth of knowledge and the diversity of skills required to be an effective event and venue manager. Cameron was uniquely
qualified to teach this course, given that he has been both an event manager as well as a venue manager at several different facilities in
Long Beach and San Diego. He has planned hundreds of events, and also knows a good deal about operations from the event venue side of
things.
During the course, Cameron tasked his students with producing a complete event plan for a hypothetical event (including cost estimates,
production schedules, diagrams, staffing models, and service provider instructions). Students were also required to develop a Venue
Operations Handbook that was to include policies and procedures to guide decision-making with regard to the use of the facility, and deliver
an event briefing to the class, as if they were giving a pre-event staff briefing.
Session 6:
Slides 1 & 2 are background notes added for Slideshare
to provide context.
https://www.stylehawkevents.com/481/news-updates/teaching-masters-course-on-event-and-venue-management#.Wucx5dPwYWo

2. Course topics, which were taught by Cameron and the guest speakers he brought in, included “Booking & Scheduling,” “Crowd Management &
Emergency Response,” “Event Production,” and “Facilities Management.”
As we know all too well at Stylehawk, event management and event coordination requires a delicate mix of art and science, which is something
Cameron made sure to impart to his students. Event managers, as well as venue managers, must be extremely detailed and organized, but they
must also be able to come up with creative solutions to complex problems and maintain some level of flexibility for when the unexpected occurs.
Event and venue management isn’t for everyone. And it takes a team of dedicated professionals to do the job well. Here at Stylehawk, we’ve
assembled a team that has many years of experience running successful events throughout San Diego, Los Angeles, and Orange County. We can
use that experience to make your next event a success as well!
It’s great to have someone like Cameron at the helm of Stylehawk. He is a recognized expert in the area of event management and event
coordination and is now able to add the title of “Professor” to his resume.
If you’re looking for a highly experienced team of event services professionals in Long Beach, San Diego, and other Southern California areas,
contact us at Stylehawk. We’d love to talk with you about how we can help make your next event a successful one.

3. A PRACTITIONER'S GUIDE TO
EVENT & VENUE MANAGEMENT
SESSION #6: VENUE OPERATIONS

4. SESSION PLAN
• Event Briefing:
• Sumo- Pauley Pavilion
• Cheerleading- CBBA
• Career Fair- JCP
• Rock’n’Roll Church Service- HOB
• Class Discussion
• Venue Operations
• Guest Speaker: Rich Mylin

5. VENUE OPERATIONS

6. BIG PICTURE
• Venue Operations department is responsible for the venue’s physical
environment.
• Two Distinct Components:
• 1. Operational Aspects- mechanical systems and maintenance
• 2. Event Delivery- conversions and change- overs
• Back- of- House- Portion of the house where the public is not
permitted. Incorporates all of the behind the scenes activities to
deliver the event and all of its requirements.

7. OPERATIONAL ASPECTS
• Generally responsible for:
• State of maintenance, repair, air quality and air temperature
• Management and control of building systems
• Logistical delivery of event production requirements
• Life safety/ security

8. OPERATIONAL ASPECTS
• Functional Areas Include:
• Personnel and labor sources
• Regulatory compliance
• Shipping and receiving
• Inventory management
• Capital Replacement
• Sustainable practices
• Engineering (HVAC/ refrigeration/ life
safety/utilities)
• Sanitation/ recycling & trash
• Technical Services (IT/ AV/ Phone/
Network)
• Maintenance and repair
• Trades (electricians, plumbers, mechanics,
carpenters)
• Housekeeping/Custodial
• Grounds
• Pest Control
• Back of house security

9. EVENT SUPPORT
• Functional Areas Include:
• Event Production
• Coordination and management of event
contract riders
• Conversions/ Changeovers
• Rigging requirements
• Stagehands and event labor
• Customer/ Client Services
• Event Equipment