5 Ways To Leverage Social CRM To Drive Community Interaction And Member Engag...G3 Communications
Social media certainly provides powerful opportunities to send member engagement soaring, thanks to the natural connections that arise from posting, sharing, linking and “liking.” But in order to best take advantage of these new ways to develop a two-way dialogue with your members and boost their loyalty to the organization, you’ll need to develop a strong, clear strategy to navigate this new social universe.
This document is a newsletter from an employee union (OPSEU) providing updates to its members at MPAC (Municipal Property Assessment Corporation). It summarizes concerns about nepotism in MPAC's student hiring practices, negative feedback from members and the public about a new uniform vest, and reminds members to follow proper grievance procedures. It also provides contact information for union leadership.
Our certified counselors will analyze your situation and set up a plan to help avoid foreclosure. They will provide a free consultation and foreclosure advice. Their high success rate in helping homeowners avoid foreclosure gives them leverage with mortgage companies. They are familiar with foreclosure laws and can often stop foreclosures quickly. Contact them today for a free consultation to discuss options like loan modifications, short sales, or forbearance agreements that may prevent foreclosure.
This document provides information about a credit score analysis program offered by Debt Management Credit Counseling Corp. (DMCC) for $49. The program includes a written credit report analysis and steps to increase your credit score. Factors that influence credit scores are discussed such as payment history, debt levels, credit history length, credit mix, and new credit applications. DMCC certified counselors can simulate credit report changes and provide a custom plan to improve scores. The service complements annual free credit reports and does not include credit scores.
Outreach Financial Services seeks to turn delinquent mortgages into performing loans through borrower outreach and financial counseling. It aims to increase loan modifications and performance by combining borrower outreach with credit counseling agencies. Its approach incorporates in-person foreclosure prevention counseling to financially stabilize borrowers as part of the loss mitigation process. Outreach Financial Services believes this integrated approach attacking the mortgage crisis through borrower stabilization and self-help will result in fewer loan losses and improved sustainability.
The Bank With A Mission To Serve Final[2]TriNovus LLC
ServisFirst Bank was founded with a vision to combine sophisticated banking services with personal attention. The bank has grown rapidly since its founding, reaching $2 billion in assets within 4 years by executing this vision. ServisFirst Bank is implementing the BankerVMS vendor management solution to help manage vendors, reduce costs, and improve contract terms while continuing to provide a high level of service to customers both directly and through efficient back-office operations. The bank hopes this new tool will help them further elevate their service and continue their successful growth.
The document describes the Bethpage@Work program which allows hundreds of Long Island companies to provide banking benefits to their employees through Bethpage Federal Credit Union at no cost. It highlights some of the benefits Bethpage offers employees such as better rates on savings, loans, and CDs as well as convenient access through many branches and ATMs. The document also includes testimonials from various Long Island companies praising Bethpage's services.
5 Ways To Leverage Social CRM To Drive Community Interaction And Member Engag...G3 Communications
Social media certainly provides powerful opportunities to send member engagement soaring, thanks to the natural connections that arise from posting, sharing, linking and “liking.” But in order to best take advantage of these new ways to develop a two-way dialogue with your members and boost their loyalty to the organization, you’ll need to develop a strong, clear strategy to navigate this new social universe.
This document is a newsletter from an employee union (OPSEU) providing updates to its members at MPAC (Municipal Property Assessment Corporation). It summarizes concerns about nepotism in MPAC's student hiring practices, negative feedback from members and the public about a new uniform vest, and reminds members to follow proper grievance procedures. It also provides contact information for union leadership.
Our certified counselors will analyze your situation and set up a plan to help avoid foreclosure. They will provide a free consultation and foreclosure advice. Their high success rate in helping homeowners avoid foreclosure gives them leverage with mortgage companies. They are familiar with foreclosure laws and can often stop foreclosures quickly. Contact them today for a free consultation to discuss options like loan modifications, short sales, or forbearance agreements that may prevent foreclosure.
This document provides information about a credit score analysis program offered by Debt Management Credit Counseling Corp. (DMCC) for $49. The program includes a written credit report analysis and steps to increase your credit score. Factors that influence credit scores are discussed such as payment history, debt levels, credit history length, credit mix, and new credit applications. DMCC certified counselors can simulate credit report changes and provide a custom plan to improve scores. The service complements annual free credit reports and does not include credit scores.
Outreach Financial Services seeks to turn delinquent mortgages into performing loans through borrower outreach and financial counseling. It aims to increase loan modifications and performance by combining borrower outreach with credit counseling agencies. Its approach incorporates in-person foreclosure prevention counseling to financially stabilize borrowers as part of the loss mitigation process. Outreach Financial Services believes this integrated approach attacking the mortgage crisis through borrower stabilization and self-help will result in fewer loan losses and improved sustainability.
The Bank With A Mission To Serve Final[2]TriNovus LLC
ServisFirst Bank was founded with a vision to combine sophisticated banking services with personal attention. The bank has grown rapidly since its founding, reaching $2 billion in assets within 4 years by executing this vision. ServisFirst Bank is implementing the BankerVMS vendor management solution to help manage vendors, reduce costs, and improve contract terms while continuing to provide a high level of service to customers both directly and through efficient back-office operations. The bank hopes this new tool will help them further elevate their service and continue their successful growth.
The document describes the Bethpage@Work program which allows hundreds of Long Island companies to provide banking benefits to their employees through Bethpage Federal Credit Union at no cost. It highlights some of the benefits Bethpage offers employees such as better rates on savings, loans, and CDs as well as convenient access through many branches and ATMs. The document also includes testimonials from various Long Island companies praising Bethpage's services.
The credit union uses its Customer Relationship Management (CRM) system to identify members who may be experiencing financial difficulties based on data from multiple internal systems. The CRM system alerts financial advisors about loan and deposit trends for members in their assigned "books". Advisors then proactively call at-risk members to discuss their financial situation and options for improving it, such as adjusting mortgages or increasing deposits. During a period of economic uncertainty, the credit union used CRM data to contact 200 key members and reassure them about unlimited deposit insurance, successfully boosting deposits.
Brittenford Systems helps organizations implement and support financial management software like Microsoft Dynamics and Intacct. They serve nonprofit organizations, government contractors, and professional services companies. Brittenford values client service, clarity, teamwork, innovation, and continuous learning. They ensure seamless implementations and ongoing support to help organizations achieve their goals.
Mohave State Bank will celebrate its 20th anniversary in October. The bank has been successful due to its commitment to the community and hiring talented employees. When looking for a compliance system, the bank wanted a service that could assist with questions and keeping up with regulatory changes. The bank chose TriComply and has been very satisfied with their responsiveness, comprehensive answers, and assistance in creating new policies and training. The partnership looks to continue helping the bank address compliance issues.
Omni Channel Marketing Conference - Lea WrightTony Booth
Westpac is looking to improve customer relationships through understanding customer needs and providing relevant offers and communications. Key trends include an aging population, increased data and digitization. The bank needs to leverage big data insights to provide faster, personalized customer experiences. This requires linking insights to competitive advantages like learning about customers faster than competitors. The bank will focus on onboarding, lifecycle events, next best offers, 1:1 communications, and recognition programs to improve customer retention and value over time.
How banks make lending decisions...
How to manage the banking relationship...
Renewing your relationship...
Financial projections drive your banking
relationship...
Other lenders or sources of money...
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CMA is a non-profit association that has served credit professionals for over 130 years. It provides various tools and services to help members make accurate credit decisions and manage accounts receivable. Two CMA members discuss how their long-term membership has benefited their companies through access to credit reports, educational resources, and a community of credit professionals. CMA offers services across the credit lifecycle from evaluating new customers and monitoring accounts to debt collection and assisting with insolvent companies.
Rebuilding Customer Trust in Retail BankingNoreen Buckley
An IBM White Paper by Mike Hobday Banking Practice Leader
Global Business Services UK
and Ireland
IBM & Charles Spinosa
Group Director & Leader Marketing Practices VISION Consulting
2008 Customer Service Excellence Conference Presentation Finalcfrishholz
The document discusses WaMu's approach to customer service excellence. It notes that WaMu has over 2,000 retail stores and aims to provide convenient banking services. It also recognizes WaMu's high rankings for customer satisfaction. The document outlines that customer service has three key functions: execute fundamentals, manage exceptions, and reinforce brand. It emphasizes that customer experience impacts brand perception and service creates customer experience. The document provides several takeaways on aligning internal service expectations, defining universal service behaviors, establishing common metrics to measure service quality, and ensuring all employees are focused on serving customers.
The document provides information on Commonwealth Bank's employee payroll services, which can simplify payroll processing, improve accuracy, reduce risks and liabilities, and save time. The services include electronic time clocks, tax filing assistance, professionally prepared paychecks and W2s, and additional services like unemployment claims assistance.
Generation X, those born between 1965-1979, are entering their peak home-buying years and represent a lucrative market for banks. They are accustomed to conducting financial transactions independently online and expect a quick, convenient digital experience. Community banks that want to attract Gen X homebuyers need sophisticated online tools like self-service mortgage websites that provide rich, customizable information and enable fully digital applications and approvals. These tech-savvy customers will reward banks that make the homebuying process fast, simple and transparent through digital channels.
This document discusses multi-channel service delivery and how organizations can provide customer service through various channels. It finds that while the contact center remains an important channel, customers are increasingly using digital channels like email, websites, chat, and social media for service requests and resolutions. The best-performing organizations empower agents with real-time customer information across channels and educate customers about self-service options. To succeed, companies must support customers through their preferred channels in a cost-effective way.
Microsoft Dynamics CRM - Delivering Customer Service Via Contact Center and t...Microsoft Private Cloud
This document discusses how companies can improve customer service delivery across contact centers and websites. It finds that the best-performing companies ("Best-in-Class") achieve higher customer satisfaction and profit margins by empowering all employees with up-to-date customer information, integrating customer-facing departments, and educating customers about self-service options. To achieve these benefits, the document recommends companies standardize processes, train employees, and consider the revenue impact of superior customer management.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is also provided to help users get the most from the service.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is included to assist users with any questions.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is also provided to help users get the most from the service.
CreditRiskMonitor is designed to save you time. Created specifically for the corporate credit professional, it provides real-time financial information analysis and news on over 40,000 public companies worldwide.For supply-side professionals, CreditRiskMonitor (www.crmz.com) helps procurement directors and supply-chain managers reduce risk by monitoring the financial condition of their critical vendors. Our corporate database helps with strategic sourcing to evaluate, identify high-risk companies and continuously alert you of changes in the financial health of your vendors.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is included to assist users with any questions.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, financial ratios, and filtered news service to identify risks and make informed credit decisions.
Tricumen Ltd is a market intelligence firm that provides research and analysis on the financial services industry to investment banks and financial services companies. It focuses on banking, capital markets, principal investments, and treasury and securities services. Tricumen leverages a global network of research partners with experience in the financial industry to provide qualitative and quantitative data and analysis on major banks. Its goal is to deliver actionable intelligence to a limited number of core clients.
The document summarizes a presentation about the Consumer Financial Protection Bureau (CFPB). It notes that the CFPB has exclusive rulemaking authority and its main objective is to protect consumers from unfair practices. It outlines some of the CFPB's announced goals like simplifying disclosures and understanding community banks. It also lists some of the CFPB's major divisions and upcoming regulations. The presenter expresses concerns about the CFPB's focus on fair lending and ability-to-pay rules, and how practices deemed fine today could be illegal under new CFPB rules. Suggestions are given to prepare for the CFPB's impact.
SocialComply is a social media management platform that allows users to post to multiple social media sites with one click, enables compliance teams to approve or revise marketing messages before posting, and monitors what is being said about a company and its competitors online while archiving social media posts and reporting on conversations to leadership.
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The credit union uses its Customer Relationship Management (CRM) system to identify members who may be experiencing financial difficulties based on data from multiple internal systems. The CRM system alerts financial advisors about loan and deposit trends for members in their assigned "books". Advisors then proactively call at-risk members to discuss their financial situation and options for improving it, such as adjusting mortgages or increasing deposits. During a period of economic uncertainty, the credit union used CRM data to contact 200 key members and reassure them about unlimited deposit insurance, successfully boosting deposits.
Brittenford Systems helps organizations implement and support financial management software like Microsoft Dynamics and Intacct. They serve nonprofit organizations, government contractors, and professional services companies. Brittenford values client service, clarity, teamwork, innovation, and continuous learning. They ensure seamless implementations and ongoing support to help organizations achieve their goals.
Mohave State Bank will celebrate its 20th anniversary in October. The bank has been successful due to its commitment to the community and hiring talented employees. When looking for a compliance system, the bank wanted a service that could assist with questions and keeping up with regulatory changes. The bank chose TriComply and has been very satisfied with their responsiveness, comprehensive answers, and assistance in creating new policies and training. The partnership looks to continue helping the bank address compliance issues.
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Westpac is looking to improve customer relationships through understanding customer needs and providing relevant offers and communications. Key trends include an aging population, increased data and digitization. The bank needs to leverage big data insights to provide faster, personalized customer experiences. This requires linking insights to competitive advantages like learning about customers faster than competitors. The bank will focus on onboarding, lifecycle events, next best offers, 1:1 communications, and recognition programs to improve customer retention and value over time.
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CMA is a non-profit association that has served credit professionals for over 130 years. It provides various tools and services to help members make accurate credit decisions and manage accounts receivable. Two CMA members discuss how their long-term membership has benefited their companies through access to credit reports, educational resources, and a community of credit professionals. CMA offers services across the credit lifecycle from evaluating new customers and monitoring accounts to debt collection and assisting with insolvent companies.
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An IBM White Paper by Mike Hobday Banking Practice Leader
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and Ireland
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The document discusses WaMu's approach to customer service excellence. It notes that WaMu has over 2,000 retail stores and aims to provide convenient banking services. It also recognizes WaMu's high rankings for customer satisfaction. The document outlines that customer service has three key functions: execute fundamentals, manage exceptions, and reinforce brand. It emphasizes that customer experience impacts brand perception and service creates customer experience. The document provides several takeaways on aligning internal service expectations, defining universal service behaviors, establishing common metrics to measure service quality, and ensuring all employees are focused on serving customers.
The document provides information on Commonwealth Bank's employee payroll services, which can simplify payroll processing, improve accuracy, reduce risks and liabilities, and save time. The services include electronic time clocks, tax filing assistance, professionally prepared paychecks and W2s, and additional services like unemployment claims assistance.
Generation X, those born between 1965-1979, are entering their peak home-buying years and represent a lucrative market for banks. They are accustomed to conducting financial transactions independently online and expect a quick, convenient digital experience. Community banks that want to attract Gen X homebuyers need sophisticated online tools like self-service mortgage websites that provide rich, customizable information and enable fully digital applications and approvals. These tech-savvy customers will reward banks that make the homebuying process fast, simple and transparent through digital channels.
This document discusses multi-channel service delivery and how organizations can provide customer service through various channels. It finds that while the contact center remains an important channel, customers are increasingly using digital channels like email, websites, chat, and social media for service requests and resolutions. The best-performing organizations empower agents with real-time customer information across channels and educate customers about self-service options. To succeed, companies must support customers through their preferred channels in a cost-effective way.
Microsoft Dynamics CRM - Delivering Customer Service Via Contact Center and t...Microsoft Private Cloud
This document discusses how companies can improve customer service delivery across contact centers and websites. It finds that the best-performing companies ("Best-in-Class") achieve higher customer satisfaction and profit margins by empowering all employees with up-to-date customer information, integrating customer-facing departments, and educating customers about self-service options. To achieve these benefits, the document recommends companies standardize processes, train employees, and consider the revenue impact of superior customer management.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is also provided to help users get the most from the service.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is included to assist users with any questions.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is also provided to help users get the most from the service.
CreditRiskMonitor is designed to save you time. Created specifically for the corporate credit professional, it provides real-time financial information analysis and news on over 40,000 public companies worldwide.For supply-side professionals, CreditRiskMonitor (www.crmz.com) helps procurement directors and supply-chain managers reduce risk by monitoring the financial condition of their critical vendors. Our corporate database helps with strategic sourcing to evaluate, identify high-risk companies and continuously alert you of changes in the financial health of your vendors.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, comprehensive reports, and highly filtered daily news updates. Dedicated customer support is included to assist users with any questions.
CreditRiskMonitor provides real-time financial analysis and news on over 40,000 public companies worldwide to help corporate credit professionals manage risk. It saves users time with easily downloadable data, analytics, and email alerts for a fraction of competitors' prices. Over 30% of Fortune 500 companies rely on its FRISK scores, financial ratios, and filtered news service to identify risks and make informed credit decisions.
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The document summarizes a presentation about the Consumer Financial Protection Bureau (CFPB). It notes that the CFPB has exclusive rulemaking authority and its main objective is to protect consumers from unfair practices. It outlines some of the CFPB's announced goals like simplifying disclosures and understanding community banks. It also lists some of the CFPB's major divisions and upcoming regulations. The presenter expresses concerns about the CFPB's focus on fair lending and ability-to-pay rules, and how practices deemed fine today could be illegal under new CFPB rules. Suggestions are given to prepare for the CFPB's impact.
SocialComply is a social media management platform that allows users to post to multiple social media sites with one click, enables compliance teams to approve or revise marketing messages before posting, and monitors what is being said about a company and its competitors online while archiving social media posts and reporting on conversations to leadership.
TriNovus hired four new employees to strengthen its expertise: Robert Horton as technology services director, Kim Embry as conversion implementation manager, Keith Spigener as enterprise network services director, and Drew Scogin as a software developer. The new hires bring over 100 years of combined experience in financial technology, core processing, conversions, networking, and software development. TriNovus' CEO said the new hires will be an excellent resource for both the company and its bank customers.
Tri novus adds norrie daroga to tricomply staffTriNovus LLC
Norrie Daroga has joined the organization as part of the TriComply compliance team.
Daroga’s past experience includes the position of chief risk, compliance and privacy officer Metavante Corporation, which originated as a technology subsidiary of M&I Bank.
This document announces EvaBank's 2nd Annual Compliance Seminar Series from September 12-16, 2011 in Cullman, Alabama. The intermediate-level series will cover deposits, BSA/AML, global banking issues, intermediate lending, and a compliance officer workshop. Guest speaker Leah Hamilton will discuss regulatory changes and examiner expectations. Topics include how to perform BSA/AML and compliance reviews and how to monitor and report on compliance. The seminar costs $350 per seat and will be held at the Cullman Hospital Auditorium. Nearby lodging is available at a reduced rate of $80 per night at the Comfort Suites.
Summit Bank celebrated exceeding $1 billion in assets in 2009 and its 10th anniversary in 2010 due to a strategy combining customer service, conservative principles, and remaining a community bank. The bank provides over 1,500 volunteer hours annually and financially supports various organizations. Summit Bank utilizes the regulatory compliance solution TriComply from TriNovus to help keep up with increasing regulations and avoid a heavier workload, which the bank's risk manager says has been a tremendous asset.
Bank of Texas has used eBank Systems for its core processing since 1998, allowing it to provide personalized service to its customers. eBank's Trinisys platform fully integrates all banking functions like deposits, loans, checks, and accounting. Bank of Texas' CFO praises eBank's responsiveness, IT support, and customer service in helping the bank grow efficiently over the years. She recommends eBank to other banks seeking a technology partner that prioritizes responsiveness and relationship-building.
Bank of Texas has used eBank Systems for its core processing since 1998, allowing it to provide personalized service to its customers. eBank's Trinisys platform fully integrates all banking functions like deposits, loans, checks, and accounting. Bank of Texas' CFO praises eBank's responsiveness, IT support, and customer service in helping the bank grow efficiently over the years. She recommends eBank for its ability to adapt to regulatory changes and focus on customer needs.
Mifflinburg Bank & Trust has operated successfully for nearly 150 years by offering progressive products and services while maintaining a traditional banking approach. The bank prioritizes being an active member of the community and meeting the needs of individual customers, contributing to loyal customer base. While catering to buggy manufacturing was initially its main business, the bank has adapted to changes over time by modernizing technologies, expanding services, and growing its assets to over $310 million currently across five branch locations. Mifflinburg Bank & Trust credits its long-standing relationship with TriNovus, including the compliance solution TriComply, with helping to efficiently manage regulatory requirements and stay informed on banking guidelines.
This document provides information on upcoming webinar topics from TriNovus regarding various banking compliance regulations. The webinars will cover new appraisal and evaluation guidelines, Regulation DD governing consumer deposit accounts, effects of the Dodd-Frank Act on community banks, rules regarding advertising bank products, Regulation E changes, using and controlling social media, requirements under the SAFE Act, and maintaining compliance with Regulation O governing bank insider loans.
A compliance solutions company is offering a monthly subscription package for $295 that includes access to a compliance Q&A knowledgebase, advertisement review, a weekly regulatory analysis newsletter, assistance with policy and procedure creation, compliance training webinars, and discounts on future solutions. Interested parties are directed to contact a sales representative for more information.
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This document summarizes a bank risk stress test that assesses how a bank's loan portfolio would be affected under different macroeconomic scenarios. The stress test shocks the loan portfolio using historical loan loss data over 20 years. It estimates the impact on capital levels, financial health, and projected income statements and balance sheets. The stress test enables banks to evaluate capital needs, risk exposure, risk tolerance, and contingency planning to meet regulatory requirements.
Financial regulators have issued an advisory to remind institutions to remind institutions of supervisory expectations regarding sound practices for managing interest rate risk. BankRisk from TriNovus can assisit financial institutions with this requirement. www.trinovus.com
BankerVMS is a vendor management system that helps banks organize vendor contract information, assess vendor risks, monitor costs, and generate reports to assist with compliance, management, and expense control. It provides a central repository for electronic contracts, alerts for expiring contracts, risk assessments of vendors, and customizable dashboards and reports. Customers praise how it helps gain efficiencies in vendor negotiations and oversight in order to reduce costs and risks.
BankerMLS is a new solution that aims to connect banks, buyers, and realtors during the unprecedented volume of foreclosures. It provides a central repository for banks to manage foreclosure information and listings. For buyers, it offers free access to current bank foreclosures. And for realtors, it provides innovative listing and advertising opportunities. The solution aims to make connections between these groups and reduce the pain of the foreclosure process for banks.
A Commitment to Outstanding Banking - and Community - Service
1. A Commitment to Outstanding Banking ‐
and Community ‐ Service
N
ot just a client, but
a family member.
That's how Premier
Bank sees the people who
walk through its doors. The
goal of the group of local
business professionals who
founded Premier Bank in
1995 was clear: To serve
the banking needs of their
North Florida neighbors.
Overseen by President and
CEO Matt Brown and a
dedicated board of
directors, today Premier
Bank has grown to five
branches in Tallahassee
and one in Quincy. It choice. Big Bend Habitat loan to clients and non-
reached $357.3 million in for Humanity receives a profit groups.
assets in 2010. financial sponsorship and a
commitment to provide To meet client needs,
Premier Bank's dedication Premier Bank offers quick
volunteers for labor from
to its clients extends and courteous service, the
Premier Bank. Employees
beyond banking services - highest level of
collaborate with H.O.P.E.
and serving fresh-baked convenience and cutting
(House Opportunities and
cookies on Fridays - to edge technology. One
Personal Empowerment)
community involvement. such piece of technology
Community, which
Its Charity Bumper Sticker is supplied by TriNovus:
encourages self-sufficiency
Program raises thousands BankerVMS, a central data
and responsibility among
of dollars annually for repository for vendor
the homeless in
charitable organizations information and
Tallahassee, by serving
and places of worship. To associated business
meals and spending time
participate, simply place a practices. It allows the
in fellowship. Premier Bank
Premier Bank bumper bank to reduce costs,
covers all costs for food
sticker on your car. Each improve contract terms,
and supplies. On a regular
Friday morning a license increase the value yielded
basis employees
plate number is randomly from each investor and
participate in a number of
chosen and the winner is reduce potential risks.
initiatives for United Way of
awarded $250, $500 or
the Big Bend. In addition,
$1,000, which they evenly "When I assumed contract
two large barbeque
divide with the nonprofit management at Premier
smokers are available for
organization of their Bank, the contracts were
2. delivered in a set of three- Birmingham Data Center has been very responsive
ring binders totaling almost was excellent. They lived to questions about the
4 feet thick," recalls senior up to the Brasfield system and is receptive to
vice president and senior reputation. Their suggestions for
operations officer Randy responsiveness to our enhancements."
Herndon. "Some contracts needs was timely and they
had expired. Some had furnished correct answers. As for how BankerVMS has
renewed. Some had been Given a new opportunity changed Premier Bank's
canceled. Each time to do business with operation, Herndon likens it
management requested a TriNovus, I was immediately to a popular cartoon. "Like
copy of a contract, I had attracted to the Linus' blanket, I am no
to either send a hard copy BankerVMS product longer dependent on the
or scan the contract and because I was already old three-ring binder
e-mail it. I was concerned familiar with many of their contract system. The
about the original people. They had already BankerVMS system will
contracts either being earned my trust." send me an e-mail, as
destroyed or simply going often as I wish, when
missing if someone contracts are about to
borrowed a binder. I expire or if I need to begin
needed an affordable the renewal process. After
solution for scanning and I gave our controller a
managing the contracts short demo on our new
for Premier Bank." system, she stated, 'We
should have had this years
Herndon's relationship ago!'"
with TriNovus founder and
CEO David Brasfield dates For more information on
back to 2005, when BankerVMS or to schedule
Herndon was chief a demo online or in
operating officer of All Herndon's contracts are person, contact the
Citizens State Bank in Perry, now scanned into TriNovus sales team at
Florida, and oversaw the BankerVMS. "I can easily 205.991.5636 or visit
conversion from an access any contract at www.trinovus.com. For
outdated, in-house any time from any more information on
computer system to computer. Our information Premier Bank, visit
Brasfield Technology's security officer, president www.premier-bank.com
Birmingham Data Center or CFO can look at any of for various location
using Kirchman Bankway our contracts at their contact numbers.
core software. "I was convenience. As a former
familiar with the Brasfield auditor, I believe that
name prior to that examiners and auditors will
conversion. They had a like this system when they
great reputation and that see it. Vendor
was one of the reasons we management is a moving
selected Brasfield as our target and a maintenance
processor. The staff at the type project. TriNovus' staff