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HOT Events thank Kun Hans hotel staff for outstanding service
1. HOT Events
122 Victoria Street
PO Box 25-157
Christchurch 8144
tel: +64 3 365 7687 fax: +64 3 366 1133
27 November 2008
Dear Kun Hans
It is with great pleasure that we write back to your hotel regarding our client Bank of Queensland’s recent
incentive.
Our booking was a challenge to your hotel for a number of reasons mainly being the breakdown of
communication with our DMC Company. Our menus were selected and events arranged on site. It is
unprofessional on our behalf and totally out of character for our organization.
With these time constraints and challenges in mind your staff were outstanding. Always accommodating,
flexible and friendly. Nothing was too much trouble.
We would like to specifically thank Chef for the high standard of food and creating superb menus as short
notice. Also his professional and friendly manner gave us great ease and confidence.
Patrick and his staff were again fabulous with nothing being too much trouble. We received many comments
from delegates as to the friendliness of all staff.
We appreciate Sunees flexibility in helping arrange our accommodation and upgrades.
Most importantly we wish to acknowledge the services of Praise. Praise worked closely with us to develop a
fabulous event at such short notice. She was extremely professional, flexible and helpful.
We enjoyed your hotel so much that we are looking forward to bringing more clients at the next available
opportunity. We look forward to working with you in the near future.
Regards
David Williams
Managing Director
HOT Events
hotevents.co.nz
Part of the House of Travel Group