Organising 120 musicians is no easy job, especially when liaising with international promoters, venues and sponsors. This task was made even more difficult for the London Symphony Orchestra due to poor global connectivity and slow customer service. Truphone provided a better solution for the LSO, with global coverage and significant cost savings. Find out more at truphone.com Twitter: twitter.com/Truphone Facebook: facebook.com/Truphone

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About the London Symphony Orchestra
Founded in 1904, the London Symphony Orchestra is the oldest
of London’s orchestras. Regularly touring around the world and
with residences in London, Paris, New York and Tokyo, it’s
essential that musicians can stay connected wherever they are.
That’s where Truphone comes in.
LSO business challenge
Organising 120 musicians is no easy job, especially when liaising
with international promoters, venues and sponsors. This task was
made even more difficult for LSO organisers due to poor global
connectivity and slow customer service. Tired of dealing with
traditional operators and UK-based help teams, the LSO began
searching for a network provider that could offer more.
The Truphone solution
Truphone’s unique mobile network delivers reliable connectivity in
over 200 countries, as well as shareable bundles. This helped the
LSO touring team feel more comfortable using their phones when
they travelled, increasing efficiency and collaboration. LSO
musicians across the world now stay in touch wherever they are,
with all usage coming from a single bundle.
Truphone also enables the touring team to communicate like
locals and at local rates in an area called the Truphone Zone,
which includes the UK, US, Germany, Spain and Poland. This
means the touring team isn’t limited by cost, so communication is
more regular and productivity improves.
The team can also rest assured that Truphone’s global support
means a Truphone specialist is always available, 24 hours a day.
Truphone benefits
- Productivity
It’s vital the touring team can always call each other, wherever they are.
Truphone provides a consistent mobile experience in over 200 countries,
so LSO members can always get in touch. They always can rely on
business-class support in their native language too.
- Connectivity
Since switching to Truphone, evidence shows that the LSO members
made more calls than normal and relied less on SMS messages and
email than normal – a clear sign that Truphone makes calling easier
and more comfortable.
- Cost savings
The LSO’s international mobile bills have been significantly reduced.
However, Jeremy Garside the LSO’s Head of Technology, says: “It’s not
necessarily about cash savings – it’s about being able to use the kit in
a way that makes sense.”
- Global & local presence
The LSO has harnessed Truphone’s unique ability to issue multiple
international numbers to a single SIM. LSO members now use their US
numbers to substantiate their performing presence in New York, which is
hugely appreciated by their American colleagues.
- Global service
The LSO has always appreciated the personal service Truphone offers,
right down to the complimentary chocolates they got when they joined.
Truphone’s 24/7 global support is a key feature for the team and the
consistently friendly teams always help resolve issues quickly.
“Truphoneislookingatthisissue
ofinternationalisationandhasa
specificsetoftechnologiesthat
aretargetedforit.”
Jeremy Garside,
Head of Technology,
London Symphony Orchestra.
London Symphony Orchestra
Truphone’s global service keeps the London Symphony Orchestra performing all around the world