The document provides 9 strategies for reviving a brand that has become commoditized:
1. Think of the product in new ways
2. Redefine the target audience
3. Change the product's appearance
4. Formulate new versions of the offer
5. Rename the product
6. Package it differently
7. Distribute it through new channels
8. Use different pricing strategies
9. Develop a new story around the product
The strategies focus on redefining how the product is viewed and accessed to change how it can be marketed.
The document discusses how businesses must evolve their marketing strategies in response to changes in consumer behavior caused by the recent recession. It notes that consumers are now more frugal, saving more and controlling credit use. Marketers must ensure they have the "right to win" by delivering good value, being empathetic to consumers' new financial realities, and communicating transparently. The strategies discussed include over-delivering on promises, lowering prices if needed, diversifying product offerings, and using social media to better understand customers.
This document discusses strategies for repositioning brands, including changing target markets, usage situations, or points of purchase. Effective repositioning balances consistency with change, such as adding new value claims while maintaining core aspects of the brand identity. Repositioning a brand associated with a particular social identity or status risks alienating existing customers who saw the brand as signaling those traits. However, repositioning can also attract new customers if it successfully offers something new.
1) McVitie's has a large product range including their popular digestive biscuits. They have different varieties within the digestive range such as plain, chocolate, dark chocolate, and chocolate caramel.
2) McVitie's promotes their products through advertising, sales promotions including a rewards program called the VIP Club, and new packaging and marketing campaigns.
3) New products are developed by starting with original products and adding new flavors and combinations. They trial new products in limited areas before wider distribution.
The document provides an overview and strategic plan for a new advertising campaign called "it starts at jcp" for JCPenney targeting women ages 25-34. The campaign aims to increase shopper frequency, online and social media engagement, and store traffic. It will utilize mass events, traditional media, out-of-home placements, and in-store events and rewards over three phases to create awareness, directly engage customers, and retain new customers. Research found the target enjoys sharing deals and views shopping as emotionally fulfilling but budget-conscious. The campaign positioning is that JCPenney provides an empowering shopping experience through exciting deals that better reward customers than competitors.
This document provides an overview of sales promotion as a marketing technique. It defines sales promotion as short-term incentives to encourage purchasing beyond regular advertising and personal selling. Some common sales promotion tools mentioned include free samples, premium offers, price discounts, coupons, and contests. The objectives of sales promotion are to introduce new products, attract and retain customers, maintain sales of seasonal items, and increase competitiveness. Sales promotion is important for both manufacturers and consumers by boosting sales, raising awareness, and providing financial benefits.
Three tips are provided for convenience retailers to maintain pricing competitiveness and profitability amid rising commodity costs:
1. Consider introducing a smaller cup size, like 12 ounces, to compete with rivals' offerings and allow for a lower entry price point.
2. Selectively adjust prices, maintaining or lowering prices for basic drinks but increasing prices for more complex signature drinks that are less price sensitive.
3. Change references to cup sizes from ounces to relative descriptors like "small" and "medium" to make price comparisons across chains more difficult for customers.
The document discusses how businesses must evolve their marketing strategies in response to changes in consumer behavior caused by the recent recession. It notes that consumers are now more frugal, saving more and controlling credit use. Marketers must ensure they have the "right to win" by delivering good value, being empathetic to consumers' new financial realities, and communicating transparently. The strategies discussed include over-delivering on promises, lowering prices if needed, diversifying product offerings, and using social media to better understand customers.
This document discusses strategies for repositioning brands, including changing target markets, usage situations, or points of purchase. Effective repositioning balances consistency with change, such as adding new value claims while maintaining core aspects of the brand identity. Repositioning a brand associated with a particular social identity or status risks alienating existing customers who saw the brand as signaling those traits. However, repositioning can also attract new customers if it successfully offers something new.
1) McVitie's has a large product range including their popular digestive biscuits. They have different varieties within the digestive range such as plain, chocolate, dark chocolate, and chocolate caramel.
2) McVitie's promotes their products through advertising, sales promotions including a rewards program called the VIP Club, and new packaging and marketing campaigns.
3) New products are developed by starting with original products and adding new flavors and combinations. They trial new products in limited areas before wider distribution.
The document provides an overview and strategic plan for a new advertising campaign called "it starts at jcp" for JCPenney targeting women ages 25-34. The campaign aims to increase shopper frequency, online and social media engagement, and store traffic. It will utilize mass events, traditional media, out-of-home placements, and in-store events and rewards over three phases to create awareness, directly engage customers, and retain new customers. Research found the target enjoys sharing deals and views shopping as emotionally fulfilling but budget-conscious. The campaign positioning is that JCPenney provides an empowering shopping experience through exciting deals that better reward customers than competitors.
This document provides an overview of sales promotion as a marketing technique. It defines sales promotion as short-term incentives to encourage purchasing beyond regular advertising and personal selling. Some common sales promotion tools mentioned include free samples, premium offers, price discounts, coupons, and contests. The objectives of sales promotion are to introduce new products, attract and retain customers, maintain sales of seasonal items, and increase competitiveness. Sales promotion is important for both manufacturers and consumers by boosting sales, raising awareness, and providing financial benefits.
Three tips are provided for convenience retailers to maintain pricing competitiveness and profitability amid rising commodity costs:
1. Consider introducing a smaller cup size, like 12 ounces, to compete with rivals' offerings and allow for a lower entry price point.
2. Selectively adjust prices, maintaining or lowering prices for basic drinks but increasing prices for more complex signature drinks that are less price sensitive.
3. Change references to cup sizes from ounces to relative descriptors like "small" and "medium" to make price comparisons across chains more difficult for customers.
The document discusses integrated marketing communication and promotion strategies. It explains that promotion involves coordinating advertising and other tools like public relations, trade promotions, sales promotions, personal selling, and in-store displays. The objectives of promotion vary depending on the product's life cycle stage. For new products, the objective is often creating awareness and trial, while for mature products it is maintaining sales. Effective promotion strategies depend on the consumer's decision-making stage.
Positioning is one of the fundamental elements of marketing, both for consumer products and B2B (Business to Business). Positioning is a brand’s unique way of providing value to its customers. Where it sits in the hearts and minds of customers. The associations that consumers hold with the brand reflect its positioning in the market.
Firms use positioning to create an image of their product or service in the mind of their target customers. Positioning defines how the brand’s offering is unique, how it provides a distinct benefit to customers.
Businesses use marketing to communicate their market position to customers and influence their perception of the brand’s products or services. Marketing establishes the brand identity, influencing consumer perceptions of its position in the market relative to the alternatives available from competitors.
“Positioning is not what you do to a product. Positioning is what you do to the mind of the prospect. That is, you position the product in the mind of the prospect.” (Ries & Trout, 2001)
Brands must find a new balance between stakeholder interests and engage in reciprocal relationships to create meaningful value. As meaning and value are defined through ongoing dialogue, brands must shift from one-way communication to interactive engagement where they help construct shared meanings. To remain relevant, brands will redefine their relationships and relevance through authentic, personal dialogues that reward all parties.
Digital vs. Traditional Marketing The Debate that Shouldn’t E.docxlynettearnold46882
Digital vs. Traditional Marketing: The Debate that Shouldn’t Exist
June 6, 2014 Jessie Gould
Content Marketing & Content Strategy, Mobile Marketing & Strategy
Really, it’s getting old.
It’s true that in the early days digital marketing was the wild child in the marketing world,
always experimenting with bizarre banner ads and keyword-stuffed webpages. In recent years,
however, the cards have flipped. It’s now popular to laud the accomplishments of digital
marketing and condemn traditional avenues as ineffective. In reality, neither perception is
correct. Here’s why.
Traditional marketing is still effective
Take a moment and imagine a billboard ad you’ve seen recently. Anything specific come to
mind? If so, you can rest assured that billboard advertising is alive and well. Now think of a
commercial, a magazine ad.
Contrary to what some marketers are shouting from the rooftops, traditional marketing is not
dying. In fact, it’s not going anywhere until paper, television, and commutes are no longer a part
of daily life. That’s assuredly a long time from now.
The marketing playing field is evening out. As digital rises in popularity, traditional is of course
taking a hit. That’s not to say that traditional will become irrelevant. Each medium has its unique
functions, able to reach different people in different ways.
Time to break down the walls
While traditional marketing isn’t dying, it is changing.
The division between digital and traditional is blurry at best, and arbitrary and unhelpful at
worst. Take an ad inside an ebook, for example. Is this traditional or digital? What about a
commercial that plays both on TV and before a YouTube clip?
It’s time to change the way we think about traditional and digital channels. One isn’t better or
more effective than the other; each has a role to play. Your goal as marketer is to determine what
roles those are and how to use them effectively.
The bottom line
If you’re trying to determine your budget for digital vs. traditional marketing, start with your
target audience. Where are they spending their time? Half of the battle is the message; the other
half is actually getting your message to your customers. Once you have found your audience, let
their preferred channels guide your budget decisions.
Stop thinking digital and traditional. Think customer service, and think results.
LaneTerralever is the agency of the future. A full-service agency is like a good mechanic, able to
utilize the right digital and traditional tools in any situation. See what we can do to get your
message to your audience and drive your bottom line.
HBR.ORG DECEMBER 2013
REPRINT R1312G
When Marketing
Is Strategy
Why you must shift your strategy downstream,
from products to customers by Niraj Dawar
This document is authorized for use only in Faculty's From Marketing Strategy to Execution - WMBA 6667/MRKT 6900-NEW course at Laureate Education - Baltimore, from Aug.
Ne laissez pas mourir vos prometteuses innovations de rupture !Ipsos France
Les innovations “Breakthrough” sont cruciales dans le succès et la survie d’une entreprise. Pourquoi ? Parce qu’elles vont doubler le retour sur investissement d’une innovation classique, non rupturiste.
D’un point de vue étude, il y a plusieurs questions qu’un marketeur doit se poser pour lancer avec succès des innovations de ruptures.
Many brands become stale and loose their sheen over years if they can't connect and keep pace with changing customer preferences and market dynamics. Many iconic brands lose their market share and relevance. In this presentation, Browne & Mohan consultants share what is required to resurrect a stale service brand. Resurrecting a service brand must go beyond logo change and consider a complete rehaul of service design, customer experiences, product/service mix and consumption environment.
This document discusses various objectives and considerations for firms regarding their channels of distribution. At the firm level, objectives include maximizing stockholder value by leveraging unique resources like competencies, financial assets, risk tolerance, brand image, people and facilities. At the brand level, objectives include maximizing profits in the short or long-run through product positioning, distribution strategies and balancing markets. Distribution objectives balance reach, exclusivity, cost and speed. Direct marketing allows precise segmentation but typically has low response rates. Online marketing enables sales, promotion, customer service and research but faces challenges around domains, search engine optimization and compatibility. Selling online is usually more expensive than traditional retail due to higher order processing and shipping costs.
9 tested ways to grow a business start up business opportunitiesventurecare2911
The document provides 9 ways for businesses to grow, including getting more customers from the existing market through competitive pricing and promotions, seeking customer referrals, innovating or modifying products, expanding the market reach through new locations and online presence, participating in trade shows and seminars, targeting niche markets, reducing costs, diversifying products and services, and franchising the business model. The purpose is to offer startup businesses opportunities and strategies to flourish and grow their trajectory through these tested approaches.
This document discusses strategies for brand revitalization. It was presented by several students to their professor. The document defines brand revitalization as a strategy to recapture lost sources of brand equity and establish new sources. It then analyzes several causes of brand decline such as managerial actions, environmental factors, and competitive actions. The document also discusses whether a brand is worth reviving based on its residual brand equity. Finally, it outlines seven avenues for brand revitalization, including increasing usage, finding new uses, entering new markets, repositioning, augmenting products, obsoleting existing products, and extending the brand. Examples are provided for each strategy.
This document discusses strategies for cross-selling, which involves promoting additional products to customers based on their previous purchases. It provides eight ideas for improving cross-selling opportunities, such as letting natural opportunities arise and keeping suggestions relevant. It also stresses the importance of knowing customers well through data collection and CRM systems to increase loyalty and sales. Fear of risking the original sale or confusing customers are common reasons salespeople avoid cross-selling. Effective techniques include bundling products, offering various price points, and being observant of customer needs and behaviors.
This document provides a summary of key factors that influence how consumers choose brands. It discusses 14 major factors grouped into 4 categories:
1. Demographic, geographic, and psychographic factors as well as social class and family life cycle influence consumer brand choice.
2. Reference groups, family influences, and internal factors like perception, attitude and personality also impact brand selection.
3. External brand attributes like price, discounts, visual appeal/packaging, bundling, just noticeable differences, points of difference, product features also sway consumers.
4. Product categories commonly purchased based on health reasons or for daily/instant use are additional considerations.
Impacts of 4Ps towards consumer behaviour by SAITOT K JOEL MBASAITOT KELVIN JOEL
Coca-Cola has long dominated the beverage market through strategic use of the 4Ps of marketing: product, price, place, and promotion. However, competition is increasing. The document discusses Coca-Cola's marketing mix strategies over time for each of the 4Ps and how they have impacted customer behavior. It recommends that Coca-Cola improve social media integration and use LinkedIn more to distribute content about product offerings to strengthen the brand and increase awareness and sales in the face of rising competition.
* In an increasingly copy-cat economy, the new basis of competition is business model innovation.
* Unfortunately, the work of business model innovation is too often left undone, at great cost to the organization's longer term growth opportunities and its profitability. This gap is the outcome of marketing's role increasingly being defined around demand generation and brand communications in increasingly fragmented channels, roles that have required many new marketing subspecialties.
* The CMO is ideally suited to facilitate business model strategy decisions, decisions that must be made by the leadership team as a whole.
* Deploying the CMO to facilitate business model innovation will align brand and business strategy, benefiting the success of both.
This document provides an overview of marketing as both a philosophy and set of techniques. As a philosophy, marketing puts customers at the center of an organization's considerations and values understanding and responding to customer needs. As techniques, activities like market research and advertising are used to learn about customers and communicate product benefits. While techniques have been adopted, many organizations still need to fully develop a customer focus, which is core to the marketing philosophy. The document discusses how marketing differs in centrally planned versus market-based economies and provides definitions of marketing from leading professional bodies.
Back to basics a recipe for food producers in the recessionPivotal CRM
This document discusses strategies for food producers facing margin pressure and an emphasis on "back to basics" consumer values in a recession. It recommends that producers focus on core operations, establish margin expansion goals, evaluate assets, empower employees, and obsessively manage metrics to make cost-cutting actions unavoidable. Many producers are considering shifting product mix toward value brands and staples while cutting non-essential spending to weather changing consumer demands during an economic downturn.
This document contains an exam for a marketing course with multiple questions. Question 1 asks about things that can be marketed in the state of Tigray, Ethiopia, and provides examples of Tigray's cultural and historical attractions that could be marketed as tourism destinations. Question 2 discusses different bases for market segmentation, including demographic, geographic, psychographic, behavioral, needs-based, and transactional segmentation, giving examples of each. Question 3 covers different levels in a customer value hierarchy from core benefit to potential product. Question 4 asks about determinants of service quality for service companies and lists reliability and responsiveness as important factors.
Asia is facing an economic downturn – and the slowdown has already started. Consumer confidence and spending are
declining across the region and this trend is predicted to continue. In China, the largest market by far, FMCG sales volumes are now flat year-on-year. Whatever the eventual outcome, it seems certain that brands will face more testing times – and not all will survive.
The document discusses integrated marketing communication and promotion strategies. It explains that promotion involves coordinating advertising and other tools like public relations, trade promotions, sales promotions, personal selling, and in-store displays. The objectives of promotion vary depending on the product's life cycle stage. For new products, the objective is often creating awareness and trial, while for mature products it is maintaining sales. Effective promotion strategies depend on the consumer's decision-making stage.
Positioning is one of the fundamental elements of marketing, both for consumer products and B2B (Business to Business). Positioning is a brand’s unique way of providing value to its customers. Where it sits in the hearts and minds of customers. The associations that consumers hold with the brand reflect its positioning in the market.
Firms use positioning to create an image of their product or service in the mind of their target customers. Positioning defines how the brand’s offering is unique, how it provides a distinct benefit to customers.
Businesses use marketing to communicate their market position to customers and influence their perception of the brand’s products or services. Marketing establishes the brand identity, influencing consumer perceptions of its position in the market relative to the alternatives available from competitors.
“Positioning is not what you do to a product. Positioning is what you do to the mind of the prospect. That is, you position the product in the mind of the prospect.” (Ries & Trout, 2001)
Brands must find a new balance between stakeholder interests and engage in reciprocal relationships to create meaningful value. As meaning and value are defined through ongoing dialogue, brands must shift from one-way communication to interactive engagement where they help construct shared meanings. To remain relevant, brands will redefine their relationships and relevance through authentic, personal dialogues that reward all parties.
Digital vs. Traditional Marketing The Debate that Shouldn’t E.docxlynettearnold46882
Digital vs. Traditional Marketing: The Debate that Shouldn’t Exist
June 6, 2014 Jessie Gould
Content Marketing & Content Strategy, Mobile Marketing & Strategy
Really, it’s getting old.
It’s true that in the early days digital marketing was the wild child in the marketing world,
always experimenting with bizarre banner ads and keyword-stuffed webpages. In recent years,
however, the cards have flipped. It’s now popular to laud the accomplishments of digital
marketing and condemn traditional avenues as ineffective. In reality, neither perception is
correct. Here’s why.
Traditional marketing is still effective
Take a moment and imagine a billboard ad you’ve seen recently. Anything specific come to
mind? If so, you can rest assured that billboard advertising is alive and well. Now think of a
commercial, a magazine ad.
Contrary to what some marketers are shouting from the rooftops, traditional marketing is not
dying. In fact, it’s not going anywhere until paper, television, and commutes are no longer a part
of daily life. That’s assuredly a long time from now.
The marketing playing field is evening out. As digital rises in popularity, traditional is of course
taking a hit. That’s not to say that traditional will become irrelevant. Each medium has its unique
functions, able to reach different people in different ways.
Time to break down the walls
While traditional marketing isn’t dying, it is changing.
The division between digital and traditional is blurry at best, and arbitrary and unhelpful at
worst. Take an ad inside an ebook, for example. Is this traditional or digital? What about a
commercial that plays both on TV and before a YouTube clip?
It’s time to change the way we think about traditional and digital channels. One isn’t better or
more effective than the other; each has a role to play. Your goal as marketer is to determine what
roles those are and how to use them effectively.
The bottom line
If you’re trying to determine your budget for digital vs. traditional marketing, start with your
target audience. Where are they spending their time? Half of the battle is the message; the other
half is actually getting your message to your customers. Once you have found your audience, let
their preferred channels guide your budget decisions.
Stop thinking digital and traditional. Think customer service, and think results.
LaneTerralever is the agency of the future. A full-service agency is like a good mechanic, able to
utilize the right digital and traditional tools in any situation. See what we can do to get your
message to your audience and drive your bottom line.
HBR.ORG DECEMBER 2013
REPRINT R1312G
When Marketing
Is Strategy
Why you must shift your strategy downstream,
from products to customers by Niraj Dawar
This document is authorized for use only in Faculty's From Marketing Strategy to Execution - WMBA 6667/MRKT 6900-NEW course at Laureate Education - Baltimore, from Aug.
Ne laissez pas mourir vos prometteuses innovations de rupture !Ipsos France
Les innovations “Breakthrough” sont cruciales dans le succès et la survie d’une entreprise. Pourquoi ? Parce qu’elles vont doubler le retour sur investissement d’une innovation classique, non rupturiste.
D’un point de vue étude, il y a plusieurs questions qu’un marketeur doit se poser pour lancer avec succès des innovations de ruptures.
Many brands become stale and loose their sheen over years if they can't connect and keep pace with changing customer preferences and market dynamics. Many iconic brands lose their market share and relevance. In this presentation, Browne & Mohan consultants share what is required to resurrect a stale service brand. Resurrecting a service brand must go beyond logo change and consider a complete rehaul of service design, customer experiences, product/service mix and consumption environment.
This document discusses various objectives and considerations for firms regarding their channels of distribution. At the firm level, objectives include maximizing stockholder value by leveraging unique resources like competencies, financial assets, risk tolerance, brand image, people and facilities. At the brand level, objectives include maximizing profits in the short or long-run through product positioning, distribution strategies and balancing markets. Distribution objectives balance reach, exclusivity, cost and speed. Direct marketing allows precise segmentation but typically has low response rates. Online marketing enables sales, promotion, customer service and research but faces challenges around domains, search engine optimization and compatibility. Selling online is usually more expensive than traditional retail due to higher order processing and shipping costs.
9 tested ways to grow a business start up business opportunitiesventurecare2911
The document provides 9 ways for businesses to grow, including getting more customers from the existing market through competitive pricing and promotions, seeking customer referrals, innovating or modifying products, expanding the market reach through new locations and online presence, participating in trade shows and seminars, targeting niche markets, reducing costs, diversifying products and services, and franchising the business model. The purpose is to offer startup businesses opportunities and strategies to flourish and grow their trajectory through these tested approaches.
This document discusses strategies for brand revitalization. It was presented by several students to their professor. The document defines brand revitalization as a strategy to recapture lost sources of brand equity and establish new sources. It then analyzes several causes of brand decline such as managerial actions, environmental factors, and competitive actions. The document also discusses whether a brand is worth reviving based on its residual brand equity. Finally, it outlines seven avenues for brand revitalization, including increasing usage, finding new uses, entering new markets, repositioning, augmenting products, obsoleting existing products, and extending the brand. Examples are provided for each strategy.
This document discusses strategies for cross-selling, which involves promoting additional products to customers based on their previous purchases. It provides eight ideas for improving cross-selling opportunities, such as letting natural opportunities arise and keeping suggestions relevant. It also stresses the importance of knowing customers well through data collection and CRM systems to increase loyalty and sales. Fear of risking the original sale or confusing customers are common reasons salespeople avoid cross-selling. Effective techniques include bundling products, offering various price points, and being observant of customer needs and behaviors.
This document provides a summary of key factors that influence how consumers choose brands. It discusses 14 major factors grouped into 4 categories:
1. Demographic, geographic, and psychographic factors as well as social class and family life cycle influence consumer brand choice.
2. Reference groups, family influences, and internal factors like perception, attitude and personality also impact brand selection.
3. External brand attributes like price, discounts, visual appeal/packaging, bundling, just noticeable differences, points of difference, product features also sway consumers.
4. Product categories commonly purchased based on health reasons or for daily/instant use are additional considerations.
Impacts of 4Ps towards consumer behaviour by SAITOT K JOEL MBASAITOT KELVIN JOEL
Coca-Cola has long dominated the beverage market through strategic use of the 4Ps of marketing: product, price, place, and promotion. However, competition is increasing. The document discusses Coca-Cola's marketing mix strategies over time for each of the 4Ps and how they have impacted customer behavior. It recommends that Coca-Cola improve social media integration and use LinkedIn more to distribute content about product offerings to strengthen the brand and increase awareness and sales in the face of rising competition.
* In an increasingly copy-cat economy, the new basis of competition is business model innovation.
* Unfortunately, the work of business model innovation is too often left undone, at great cost to the organization's longer term growth opportunities and its profitability. This gap is the outcome of marketing's role increasingly being defined around demand generation and brand communications in increasingly fragmented channels, roles that have required many new marketing subspecialties.
* The CMO is ideally suited to facilitate business model strategy decisions, decisions that must be made by the leadership team as a whole.
* Deploying the CMO to facilitate business model innovation will align brand and business strategy, benefiting the success of both.
This document provides an overview of marketing as both a philosophy and set of techniques. As a philosophy, marketing puts customers at the center of an organization's considerations and values understanding and responding to customer needs. As techniques, activities like market research and advertising are used to learn about customers and communicate product benefits. While techniques have been adopted, many organizations still need to fully develop a customer focus, which is core to the marketing philosophy. The document discusses how marketing differs in centrally planned versus market-based economies and provides definitions of marketing from leading professional bodies.
Back to basics a recipe for food producers in the recessionPivotal CRM
This document discusses strategies for food producers facing margin pressure and an emphasis on "back to basics" consumer values in a recession. It recommends that producers focus on core operations, establish margin expansion goals, evaluate assets, empower employees, and obsessively manage metrics to make cost-cutting actions unavoidable. Many producers are considering shifting product mix toward value brands and staples while cutting non-essential spending to weather changing consumer demands during an economic downturn.
This document contains an exam for a marketing course with multiple questions. Question 1 asks about things that can be marketed in the state of Tigray, Ethiopia, and provides examples of Tigray's cultural and historical attractions that could be marketed as tourism destinations. Question 2 discusses different bases for market segmentation, including demographic, geographic, psychographic, behavioral, needs-based, and transactional segmentation, giving examples of each. Question 3 covers different levels in a customer value hierarchy from core benefit to potential product. Question 4 asks about determinants of service quality for service companies and lists reliability and responsiveness as important factors.
Asia is facing an economic downturn – and the slowdown has already started. Consumer confidence and spending are
declining across the region and this trend is predicted to continue. In China, the largest market by far, FMCG sales volumes are now flat year-on-year. Whatever the eventual outcome, it seems certain that brands will face more testing times – and not all will survive.
2. Commoditization is a fact of market. I always remember that great observation
by VJ Govindarajan that “Strategy starts dying the moment it is created”. It dies
because its (potential) effectiveness dies and with that, its relative value.
That idea, transposed to brand is, in reality, what commoditization is: the (slow)
death of relevant value. However, there are strategies you can put in place to
reverse the speed and/or pace of that commoditizing effect. Here are nine ways
to de-commoditize your offering and reassert its branded value.
3. 1. Think of the product in new ways
When you redefine what something is or could be, you reframe its context and
it’s much easier to redefine what it can be used for. When you stop thinking of
milk as a drink, for example, and start thinking of it as a food, as Amul did, you
change the scope of the product you’re working with in so many ways.
4. 2. Redefine who you want to be a brand to
If the current audience places a declining level of value on it, think about who
might be able to use it in ways that enable you to regain value. Starbucks
redefined the value of coffee globally by making coffee hip, urbane and tailored
to individual taste. Now they’re looking to do the same thing with tea.
In a world that really does believe it’s seen or searched it all, discovery is a
powerful consumer motive.
5. 3. Change what it looks like
Sometimes changing the value of a commodity can be as simple as changing
how it appears to others. Think about the difference in pricing and perception
between bottled beer and beer on tap. However, new packaging alone won’t
make up for a product that doesn’t add value.
What it can do is signal the unrealized value that you want consumers to take
up on.
6. 4. Formulate your offer in different ways
The water industry changed how we think of water by adding vitamins and/or
carbon dioxide and then segmenting those offers to specific audiences. Today,
the world spends more than $100 billion a year on bottled water.
What could you do to what you have, to make it more than it is right now?
7. 5. Name it in different ways
The deer industry in New Zealand renamed its venison offering “cervena” to
differentiate it from deer meat sourced from elsewhere and to make a strong
country-of-origin play. If you’re selling copper and everyone else is selling
copper, what can you call your copper to distinguish it from what people can
source anywhere. Again – renaming alone won’t be enough. In the case of
cervena, the change in name spoke to an idea that consumers were interested
in, and eliminated the concern, amongst American consumers, that they were
eating Bambi.
8. 6. Package it in different ways
The red meat industry is now starting to segment its offer and to assign
different perceptions of value to cuts and breeds that not too long ago would all
have just been beef. Angus is a classic example. Others are packaging along
ethical lines to put daylight between themselves and others and to appeal to
consumers who are prepared to pay more for feel good foods. Cage-free and
free-range eggs are part of this trend.
(What’s interesting for those interested in moral labelling, however, is how
those terms and others can be defined in some jurisdictions. It doesn’t
necessarily mean what it appears to mean.)
9. 7. Distribute it in different ways
Changing the distribution channel can be a highly effective way to transform
your white label product into something valued by a more specific audience.
iTunes rebuilt the value of music by reinventing the concept of the single into
a single digital track and allowing people to buy the music they wanted in a
new way, at a new price. Tablets are having the same effect on books and
magazines – redefining how consumers access content and buy it.
It’s a very different value equation than it used to be – but at least it’s a value
equation.
10. 8. Price point it in different ways
This is a particularly effective approach when combined with segmentation.
Go after various parts of the market with products that demonstrate various
levels of value add and are price pointed accordingly – e.g. a bulk product at a
bulk price, a high end or specialized product priced at a top-end price, and a
consumer focused product that may even operate at flexible price points.
Forced into what was close to a death-spiral for many, the airline industry re-
priced to find new ways of achieving yield. First, they cemented the front-end
profit by giving business and first class passengers more space and more
comfort to protect margins. Then they unbundled their economy offering,
adding new categories like Premium Economy, cramming in more seats in
cattle class and instigating fees for service that have kept the asking price low
whilst charging at every point for things that were once considered included.
This evolution hasn’t exactly been a success from the travellers’ point of view,
but it has certainly forced a rethink on what is paid for, and how.
11. 9. Wrap a different story around it
New storylines can change how people perceive a product. Water, beer and
wine have all used stories to engage consumers and to deliver a new sense of
worth. Increasingly, there are opportunities to link undifferentiated products to
differentiating stories around environment, supply chain, conduct, purpose
and cause.
A psychologist explains why: “When we adopt a brand for our own use, we
integrate it into the stories of our daily lives.”
Once integrated of course, that storied brand has new value for buyers because
now it’s personal.
12. In a market, where your brand has been pushed into a corner – you might
want to look to using these three approaches:
Think of the product in new ways
Change what it looks like
Distribute it in different ways
Or if the market you’ve traditionally targeted is treating your brand like a
commodity and threatening to start a price war, you might want to combine
these four:
Redefine who you want to be a brand to
Package it in different ways
Price point it in different ways
Wrap a different story around it
When you change how a product is viewed and accessed, you open the door to
changing how it can be marketed.
13. The 4 most probable blunders
that led to this point
14. Leadership
One cause of missed business opportunities is leadership complacency. This
occurs when senior management is caught resting on their laurels while your
rivals are introducing better products that the market finds more attractive.
In a matter of minutes, a market leader can fall from grace.
To counter this, always be cognizant of the products and strategies of the
competition and attentive to customer needs.
Leaders must develop appropriate corporate, operating and tactical
strategies, and ensure these strategies are being executed effectively.
15. Strategy
According to the Bloomberg Business Week, the most common cause of
business failure is strategy.
Poor strategy can lead a company to invest resources in inappropriate
markets, direct the production of ill-conceived products or trigger the
purchase of a subsidiary that prove to be a drain on the bottom line.
Your business must adopt a strategy that is credible based on the company's
strengths, opportunities, weaknesses and threats.
16. Operations
Sometimes, serious issues go unnoticed. Other times, problems are
identified but efforts are wasted placing blame rather than identifying a
workable solution. As a result, momentary mediocrity becomes the norm for
an extended period. This problem can be addressed by ensuring
management knows where the company stands at all times and that the
management team has the information and skills necessary to operate the
company effectively.
For example, budgets, forecasts, plans, reviews and approvals and other
coordinated efforts should be put in place to support decision-making and
the implementation of appropriate strategies.
17. Customers
Overdependence on one customer makes a company vulnerable to slow
growth and an unstable cash flow.
Without a stable cash flow, it is more difficult to obtain financing to expand
operations or establish a presence in a new market. To eliminate this
vulnerability, a company must expand its customer base to make sure no one
customer is the source of 30 percent or more of a company’s revenue stream.
To do so, the company might buy online and offline advertising and run
product promotions to increase store traffic. A public relations campaign can
also be launched to increase product awareness.