9 Benefits Cloud-Based Software Brings to Asset & Field Service Management. AI and ML allow companies to automate operations, instantly connect team members, and predict activities when managing their resources and personnel.

1. 9 Benefits Cloud-Based Software Brings
to Asset & Field Service Management
The business world has fully embraced the value of artificial intelligence
(AI) and machine learning (ML). AI and ML allow companies to automate
operations, instantly connect team members, and predict activities when
managing their resources and personnel.
As this technology improves, more industries realize the potential to
digitally transform operations. Unfortunately, a lot of service oriented
operations are still relegated to manual pen and paper processes which
inhibit efficiency and quality customer service. However, change is coming,
as field service and companies managing assets are realizing the benefits
and ease of incorporating AI and ML into their business practices and the
perks of utilizing a single cloud-based interface to accomplish these feats.
Industry-Wide AI and ML Advancements
A recent Deloitte survey of 450 companies regarding plans to improve
customer service indicates that AI implementation is very much on the
horizon. Indeed, 56% of respondents said they plan to invest in AI in the
future as part of their service strategy.1 But what does that mean for asset
and field operations?
Artificial Intelligence and machine learning have been transforming field
service and asset-intensive industries, with the full effects and potential of
this technology yet to be realized. Metrics and real-world implementation
have shown great potential for AI to increase workflow efficiencies,
reduce operation costs, increase asset lifespan, and improve customer

2. service engagement and experience. The vast uses of this technology also
extend to automating frequent repetitive tasks, especially those prone to
human error like data entry.
Asset and field service-based organizations have a unique opportunity to
leverage AI/ML to improve their customers’ experiences. A different
Deloitte survey of residential utility customers found two interesting trends:
customers are looking toward their survey providers for greener, more
sustainable (and affordable) alternatives to typical energy consumption,
and they are open to additional services from their utility companies,
including improved monitoring and management of their energy usage.2
Field service organizations typically have vast amounts of customer data at
their disposal, but that data is usually siloed into incompatible systems,
disparate departments, or manual, paper processes.
AI provides the means to effectively gain the needed insights from this
large amount of data to uncover potential opportunities for
improvement. Embracing the benefits of cloud-based software helps break
down data silos so AI can “see the entire big picture” by utilizing all
available data and fully unlocking the potential of artificial intelligence for
asset and field service management.
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