This document summarizes Maharashtra's implementation of a statewide electronic traffic challan (eChallan) system called One State One eChallan. Some key points:
- It was implemented to address issues with the previous manual challan system for citizens, police, and administrators.
- Over 5.7 crore challans have been issued since January 2019 totaling Rs. 2300+ crores in fines collected.
- The solution involves Android devices, CCTV integration, citizen apps, and multiple online/digital payment options.
- It has led to higher productivity for police, more transparency, and increased challan and revenue collection for the state.
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Across the world, transport operators are under seemingly relentless pressure to achieve greater operating efficiency. Apparently, a growing number of countries recognize the vital role that an electronic Ticketing solution can play. By moving the entire ticket sales process online, this new generation of travel ticketing service promises to transform the experience of both passengers and the transport operator. Furthermore, it offers an end to end to trade-offs between convenience, integrity, and the drive to cut forgery, human errors.
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If you are looking for Online Traffic Challan Payment API service then Softcare Infotech is here for help you out to providing the best online challan payment API. Softcare Infotech is a very famous and reputed API provider company in India. You can get all type of API services under one roof.
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Have a glimpse at our overview page to know about us or follow our linkedin / webpage to know about our offerings
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Pressure, everyone in state and local government feels it — especially since the COVID-19 virus hit. Citizen expectations are rising, software and computer infrastructure are unable to keep up with the surge in transactions, regulations, and oversight but department budgets and staffing levels are stagnant — at best. Do more with less is a recurring mantra. How? Robotic Process Automation (RPA) has the potential to streamline business processes, boost capacity, and transform an agency’s position from reactive to proactive and reduce the backlog of work.
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involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
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• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
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1. Maharashtra is the 1st state in India to launch
One State One eChallan across the state
One State One eChallan (OSOC)
2. Key Challenges before Implementation of eChallan System
Citizens
• No Evidence based Process
• Cumbersome process for Fine Payment
• Lack of multiple payment options for citizens and Citizens not aware of full range of fines and their
rights and subsequent harassment
Police
• Maintenance of Challan book difficult in dust/rain
• Manual writing mistakes could result in errors in the next stages with Long List of fines & violations
• Inability to Track Repeat Offenders not charge extra fines or further action of confiscation
Administration
• Physical Record keeping is cumbersome, Classification, Data Analysis was not possible
• Data was de-centralized with no single view on Challan
• Lack of transparency due to poor MIS, leading to loss of potential revenue
3. Maharashtra Implementation Summary
Implemented
Devices T
otal
Challan T
otal
Fine
: Jan 2019
: 6500
: 5.70+ Crores
: Rs. 2300+ Crores
✓ 40,000+ Challans from devices / Day
✓ 10,000+ Challans from CCTV / Day
✓ 1000+ Challan from T
owing / Day
✓ 96 Interceptor vehicles
✓ 1000+ cameras used togenerate challan
12. One State One eChallan: Process Flow
Detection of Offence
(Handheld Device Camera,
CCTV, Interceptor Vehicle, ANPR
Camera, Citizen Reporting)
Evidence of
Offence Captured
Challan Issued
Non-
Compoundable
Offence
Sent to Court
Synchronization with
VAHAN & Sarathi Server
for Vehicle and Driver
Details
Synchronization with
eChallan Database (Cloud
Server) to check for Repeat
Offender or Stolen Vehicle
Challan Receipt
Generated & SMS Sent to
Offender
On Spot
Payment
Documents Digitally
Impounded
Compoundable
Offence
YES
NO
Payment on Handheld
Device Credit/Debit Card &
Cash.
Receipt Generated (SMS &
Paper Receipt)
Online Payment:
Web Portal (PG: Bill Desk & SBI ePay)
Mobile App (MumTrafficApp & MahaTrafficApp)
Mobile Wallets: Paytm & JioMoney
Receipt Generated SMS/ PDF-onscreen
17. Benefits
High Productivity due to
automation
Higher transparencywith
Digital T
ransaction
Officer location can be tracked
throughGPS
Officers Performance report
Analysis of violation pattern
Probabilityof Mistake is less
Higher Morality and Trust
Various MIS Reports
Easy integration with Govt. Systems
Faster Reconciliation
19. Grievances Module for Citizens
✓Reduction of manpower in handling emails
✓Less call flow of emails
✓Reports for analysis
✓No manual tracking required
Grievance Reports are available as per below table
Location Declined Deleted Edited Pending Refunded Refund In Process Reopened Grand Total
Maharashtra 00 00 00 00 00 00 00 00
20. Increase in Challans and Revenue
Before OSOC
(Avg) per year
After OSOC
(Avg) per year
Challans 75 Lacs 200+ Lacs
Fine Amount 200 Crores 600+ Crores
22. Single point of contact answerable for performance
Police
Authority
Project
Manager
Servers / Network
Software
Mobile Devices
Training / Handholding
Reports / Reporting
23. We listen to our users
Continues change requests implemented to address
customer requirements :
Till now we have deployed approximately 500+
change requests as an additional new requirement
for Maharashtra eChallan Project within short span of
time after verification
additional cost. These
& rigorous
change
testing at no
requests were
implemented over & above the Tender requirement,
and we are very sure that no other Solution provider,
will not be in any position to have it implemented
immediately.
24. Continuous improvement strategy
We continuously strive to implement latest trends or
technology to improve usability .
Recently we identified two areas that can ease out
police staff operations that ultimately reduces errors
and helps faster operations.
We have implemented :
• OCR (Optical Character Recognition)
With OCR technique, vehicle number is read from
the image of number plate & Driving License.
Reduces typo errors.
• QR Code for payments
During pandemic, QR codes payments are widely
used as Touchless and safe.
25. Training and Handholding
We have successfully completed Training for 17,000
personals & we continue to provide training on various
modules like Devices, Admin, Treasury, etc. for which we
have the acknowledgement from various districts.
26. Daily reconciliation of collection
Reconciliations of the amount collected by
various Payment Gateway vendors is done on
a daily basis based on the amount received
from the vendors as per T+1.
27. Initiatives for recovery of unpaid Challans
Even though Recovery of unpaid challans was never a part of our
scope of work, we still took our initiatives in assisting the
department.
1) Lok Adalat :
we invested in Lok Adalat drive to increase the recovery of unpaid
challans by sending SMS, increasing our Server infrastructure to
accommodate generated PDF notices in tera bytes, additional
manpower to work on generation of Lok Adalat notices, etc. & we
again borne a huge cost on us, without asking for a penny from the
department. Till today we have recovered around 190+ Crores for
Maharashtra State.
2) Push Notification :
Reminders are sent to Citizens for their unpaid Traffic eChallans
using push notification service on the Mumtrafficapp &
Mahatrafficapp Mobile Application both on IOS & Android.
28. Focus on Field & Citizen Support
Deployment of additional Field Support Executive (FSE) over
& above 25 FSE mentioned in the Tender to handle the entire
Maharashtra & ease the operations.
Call Center having 8 helpdesk executives with Helpdesk
Ticketing solution assisting Citizens for all registered issues.
What’s App group enabled in each district to provide a faster
resolution & communication of important rollouts.
We have additional 25+ resources just for support of Device &
Printer. This facilitates replacing devices on same day in case
there is any devices complaints.
29. 100% SLA Compliance
Bound under stringent SLA’s & Penalties to
keep up to the 99.99% uptime of the System.
In Last 3 years we haven’t encountered a
single downtime.