This document outlines 6 common reasons companies give for not wanting dialogue with customers or stakeholders: 1) Lack of human resources, 2) Being too busy with other tasks, 3) Lack of knowledge on implementation, 4) Concern over negative feedback, 5) Current efforts are not providing results, 6) Belief customers don't need dialogue. It then states there is good news and provides links for why companies will engage in dialogue anyway.