SlideShare a Scribd company logo
1
4
2
Maintain open and
transparent
communication
channels with regular
meetings and progress
reports.
Provide feedback and
address issues
promptly to maintain
alignment.
5
CLEARLY DEFINE
OBJECTIVES
Set clear business
objectives and key
performance indicators
(KPIs).
Ensure alignment with the
BOT partner's capabilities
and expertise.
Select a partner with
industry-specific
knowledge and a proven
track record in BOT
models.
Evaluate technical
capabilities, scalability,
and collaboration skills.
3
Clearly define and
document roles and
responsibilities for both
your organization and the
BOT partner.
Regularly review and
update these
responsibilities to adapt to
changing needs.
PLAN FOR KNOWLEDGE
TRANSFER
Prepare for a seamless transfer of
operations back in-house.
Establish training programs and
documentation to facilitate
knowledge transfer.
5 TIPS FOR IMPLEMENTING A
SUCCESSFUL BOT MODEL
CHOOSE THE RIGHT
PARTNER
ESTABLISH EFFECTIVE
COMMUNICATION
DEFINE CLEAR ROLES
AND RESPONSIBILITIES

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5 Tips for Implementing a Successful BOT Model

  • 1. 1 4 2 Maintain open and transparent communication channels with regular meetings and progress reports. Provide feedback and address issues promptly to maintain alignment. 5 CLEARLY DEFINE OBJECTIVES Set clear business objectives and key performance indicators (KPIs). Ensure alignment with the BOT partner's capabilities and expertise. Select a partner with industry-specific knowledge and a proven track record in BOT models. Evaluate technical capabilities, scalability, and collaboration skills. 3 Clearly define and document roles and responsibilities for both your organization and the BOT partner. Regularly review and update these responsibilities to adapt to changing needs. PLAN FOR KNOWLEDGE TRANSFER Prepare for a seamless transfer of operations back in-house. Establish training programs and documentation to facilitate knowledge transfer. 5 TIPS FOR IMPLEMENTING A SUCCESSFUL BOT MODEL CHOOSE THE RIGHT PARTNER ESTABLISH EFFECTIVE COMMUNICATION DEFINE CLEAR ROLES AND RESPONSIBILITIES