SlideShare a Scribd company logo
5 career-destroying email blunders - CBS News
Photo courtesy Flickr user bengrey
Email is a part of our corporate DNA, but even so, people sometimes behave like they are sending
email for the first time. And these errors can have a significant impact on the way they're perceived
in the office. Here are the 5 biggest "email don'ts."
Never resolve an email alias in a message about that individual. Here is the scenario: You're writing
a scathing email about Emily to your manager or a co-worker. You're curious who Emily's manager
is, so you enter her name in the CC field to check out her details in Outlook. Unfortunately, you
forget to erase her before sending -- and congratulations... you've just sent the damaging email to
her. Don't laugh: I've been the recipient of such a mail, and sent one just like it myself as well.
Don't BCC without good reason. You probably know that when you enter an addressee in the BCC
field of an e-mail, that person gets the message, but everyone in the To and CC lines is unaware.
Hence, the "blind" in BCC. The problems start when you use the BCC field as a way to mask
recipients so they can see messages that it's not polite or ethical to share. For example: BCC'ing
someone on a disciplinary e-mail. Just imagine what happens if the BCC recipient accidentally clicks
Reply All or forwards the message to someone else. The charade is over, and the damage could be
irreparable.
Don't send an emotional mail before counting to 100.
Something upsetting happens, so you fire off an acidic
email that lets a co-worker know exactly what you think
of him. Or perhaps not so damaging, you just reply to
an email with a sarcastic or condescending tone. Before
you click Send, ask yourself what you hope to achieve --
and will it have the desired impact? Waiting a half hour
and re-reading the message might make you realize
there's no reason to send it -- delete the message and
be the better man or woman.
Spell check, always. Are you that person who sends
email riddled with typos? It looks unprofessional, and
contributes to people thinking of you as sloppy and
impulsive.
Don't use smug signature blurbs. Signatures that say
things like "sent from my iPhone" might seem
innocuous, but they can have unintended
consequences. You might be trying to say, "I'm writing this on the go, so the message will be short
and might have a few typos in it," but the signature can come off as snobbish, and possibly even
poison relationships with partners or clients who might have adversarial relationships with your
phone manufacturer.
© 2011 CBS Interactive Inc.. All Rights Reserved.

More Related Content

Viewers also liked

Hoja de cuidados
Hoja de cuidadosHoja de cuidados
Hoja de cuidados
Sebastian Martin Muñoz
 
Microsoft MCTS Certificate
Microsoft MCTS CertificateMicrosoft MCTS Certificate
Microsoft MCTS Certificate
Wing Yuen Loon
 
Upgrade to coach
Upgrade to coachUpgrade to coach
Upgrade to coach
Oleksandr Buratynskyi
 
SMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBA
SMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBASMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBA
SMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBA
danidron
 
виноградівська зош
виноградівська зошвиноградівська зош
виноградівська зош
servisosvita
 
Final Project
 Final Project Final Project
Final Project
nums11
 
cours
courscours
cours
houizot
 
C6 curriculum presentation
C6 curriculum presentationC6 curriculum presentation
C6 curriculum presentation
North Coast medical Training College
 
Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...
Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...
Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...
ciremas
 
ОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИ
ОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИ
ОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИ
Alex Grebeshkov
 
1405 p3-p psp-teknik pengelasan kapal
1405 p3-p psp-teknik pengelasan kapal1405 p3-p psp-teknik pengelasan kapal
1405 p3-p psp-teknik pengelasan kapal
Winarto Winartoap
 
1423 p3-spk-kelistrikan kapal
1423 p3-spk-kelistrikan kapal1423 p3-spk-kelistrikan kapal
1423 p3-spk-kelistrikan kapal
Winarto Winartoap
 
1485 p2-p psp-teknik pemintalan serat buatan
1485 p2-p psp-teknik pemintalan serat buatan1485 p2-p psp-teknik pemintalan serat buatan
1485 p2-p psp-teknik pemintalan serat buatan
Winarto Winartoap
 
1627 p1-p psp-kimia analisis
1627 p1-p psp-kimia analisis1627 p1-p psp-kimia analisis
1627 p1-p psp-kimia analisis
Winarto Winartoap
 
Manifiesto ccoo y ugt contra criminalizacion huelga
Manifiesto ccoo y ugt contra criminalizacion huelgaManifiesto ccoo y ugt contra criminalizacion huelga
Manifiesto ccoo y ugt contra criminalizacion huelgamiciudadreal
 
Session 71 Torbjörn Stenbeck
Session 71 Torbjörn StenbeckSession 71 Torbjörn Stenbeck
Session 71 Torbjörn Stenbeck
tobbe65
 
1183 p1-p psp-teknik elektronika industri-4 tahun
1183 p1-p psp-teknik elektronika industri-4 tahun1183 p1-p psp-teknik elektronika industri-4 tahun
1183 p1-p psp-teknik elektronika industri-4 tahun
Winarto Winartoap
 
1405 p1-p psp-teknik pengelasan kapal-1
1405 p1-p psp-teknik pengelasan kapal-11405 p1-p psp-teknik pengelasan kapal-1
1405 p1-p psp-teknik pengelasan kapal-1
Winarto Winartoap
 
1529 p3-p psp-garmen
1529 p3-p psp-garmen1529 p3-p psp-garmen
1529 p3-p psp-garmen
Winarto Winartoap
 

Viewers also liked (20)

Hoja de cuidados
Hoja de cuidadosHoja de cuidados
Hoja de cuidados
 
Microsoft MCTS Certificate
Microsoft MCTS CertificateMicrosoft MCTS Certificate
Microsoft MCTS Certificate
 
Upgrade to coach
Upgrade to coachUpgrade to coach
Upgrade to coach
 
SMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBA
SMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBASMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBA
SMWSantiago - CRISTIAN GONZALEZ Y PEDRO TORREALBA
 
виноградівська зош
виноградівська зошвиноградівська зош
виноградівська зош
 
Final Project
 Final Project Final Project
Final Project
 
cours
courscours
cours
 
C6 curriculum presentation
C6 curriculum presentationC6 curriculum presentation
C6 curriculum presentation
 
Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...
Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...
Estrategia para lograr ingresos residuales de usd 9.000 mensuales con ingreso...
 
ОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИ
ОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИ
ОЛІГАРХІЧНИЙ КАПІТАЛІЗМ – ГАЛЬМО НАЦІОНАЛЬНОЇ ЕКОНОМІКИ
 
1405 p3-p psp-teknik pengelasan kapal
1405 p3-p psp-teknik pengelasan kapal1405 p3-p psp-teknik pengelasan kapal
1405 p3-p psp-teknik pengelasan kapal
 
1423 p3-spk-kelistrikan kapal
1423 p3-spk-kelistrikan kapal1423 p3-spk-kelistrikan kapal
1423 p3-spk-kelistrikan kapal
 
1485 p2-p psp-teknik pemintalan serat buatan
1485 p2-p psp-teknik pemintalan serat buatan1485 p2-p psp-teknik pemintalan serat buatan
1485 p2-p psp-teknik pemintalan serat buatan
 
1627 p1-p psp-kimia analisis
1627 p1-p psp-kimia analisis1627 p1-p psp-kimia analisis
1627 p1-p psp-kimia analisis
 
Manifiesto ccoo y ugt contra criminalizacion huelga
Manifiesto ccoo y ugt contra criminalizacion huelgaManifiesto ccoo y ugt contra criminalizacion huelga
Manifiesto ccoo y ugt contra criminalizacion huelga
 
Session 71 Torbjörn Stenbeck
Session 71 Torbjörn StenbeckSession 71 Torbjörn Stenbeck
Session 71 Torbjörn Stenbeck
 
1183 p1-p psp-teknik elektronika industri-4 tahun
1183 p1-p psp-teknik elektronika industri-4 tahun1183 p1-p psp-teknik elektronika industri-4 tahun
1183 p1-p psp-teknik elektronika industri-4 tahun
 
1405 p1-p psp-teknik pengelasan kapal-1
1405 p1-p psp-teknik pengelasan kapal-11405 p1-p psp-teknik pengelasan kapal-1
1405 p1-p psp-teknik pengelasan kapal-1
 
1529 p3-p psp-garmen
1529 p3-p psp-garmen1529 p3-p psp-garmen
1529 p3-p psp-garmen
 
Copyright book
Copyright bookCopyright book
Copyright book
 

Similar to 5 career-destroying email blunders - CBS News

Instruction designing
Instruction designingInstruction designing
Instruction designing
Sujian00
 
E Mail Ethics and Etiquettes
E Mail Ethics and EtiquettesE Mail Ethics and Etiquettes
E Mail Ethics and Etiquettes
Raghunath (Gautam) Soman
 
Email Etiquette
Email EtiquetteEmail Etiquette
Email Etiquette
moodledevs
 
Email Etiquette
Email EtiquetteEmail Etiquette
Email Etiquette
moodledevs
 
Do people actually read your emails
Do people actually read your emailsDo people actually read your emails
Do people actually read your emailsjonchung
 
Introduction to Business Emails
Introduction to Business EmailsIntroduction to Business Emails
Introduction to Business EmailsDebopriyo Roy
 
Email Etiquette-RCC.pptx
Email Etiquette-RCC.pptxEmail Etiquette-RCC.pptx
Email Etiquette-RCC.pptx
OsamaIsmail36
 
Eight tips for more effective email communication
Eight tips for more effective email communicationEight tips for more effective email communication
Eight tips for more effective email communicationmayjune_912
 
Email etiquettes BY_College of digital marketing (Sakshi Mehra)
Email etiquettes BY_College of digital marketing (Sakshi Mehra)Email etiquettes BY_College of digital marketing (Sakshi Mehra)
Email etiquettes BY_College of digital marketing (Sakshi Mehra)
Cnpl Cdm India
 
Email etiquette[1]
Email etiquette[1]Email etiquette[1]
Email etiquette[1]
101jennyj
 
Email etiquette
Email etiquetteEmail etiquette
Email etiquetteWebmaster
 
The Art Of Netiquette
The Art Of NetiquetteThe Art Of Netiquette
The Art Of Netiquetteguest311bf1
 
sent email
sent emailsent email
sent email
Soumaya Elkamel
 
Email Etiquette
Email Etiquette  Email Etiquette
Email Etiquette
LawCrossing
 
7 module web based email
7 module web based email7 module web based email
7 module web based emailRozell Sneede
 
How to write an email that gets results
How to write an email that gets resultsHow to write an email that gets results
How to write an email that gets results
Magas Media Consultants, LLC
 
E Mail Communication
E Mail CommunicationE Mail Communication
E Mail Communicationschwedelh
 

Similar to 5 career-destroying email blunders - CBS News (20)

Instruction designing
Instruction designingInstruction designing
Instruction designing
 
E Mail Ethics and Etiquettes
E Mail Ethics and EtiquettesE Mail Ethics and Etiquettes
E Mail Ethics and Etiquettes
 
Email Etiquette
Email EtiquetteEmail Etiquette
Email Etiquette
 
Email Etiquette
Email EtiquetteEmail Etiquette
Email Etiquette
 
Do people actually read your emails
Do people actually read your emailsDo people actually read your emails
Do people actually read your emails
 
Introduction to Business Emails
Introduction to Business EmailsIntroduction to Business Emails
Introduction to Business Emails
 
Email Etiquette-RCC.pptx
Email Etiquette-RCC.pptxEmail Etiquette-RCC.pptx
Email Etiquette-RCC.pptx
 
Eight tips for more effective email communication
Eight tips for more effective email communicationEight tips for more effective email communication
Eight tips for more effective email communication
 
Dipin's E-Newsletter
Dipin's E-NewsletterDipin's E-Newsletter
Dipin's E-Newsletter
 
Email etiquettes BY_College of digital marketing (Sakshi Mehra)
Email etiquettes BY_College of digital marketing (Sakshi Mehra)Email etiquettes BY_College of digital marketing (Sakshi Mehra)
Email etiquettes BY_College of digital marketing (Sakshi Mehra)
 
Email etiquette[1]
Email etiquette[1]Email etiquette[1]
Email etiquette[1]
 
Email etiquette
Email etiquetteEmail etiquette
Email etiquette
 
The Art Of Netiquette
The Art Of NetiquetteThe Art Of Netiquette
The Art Of Netiquette
 
sent email
sent emailsent email
sent email
 
Email Etiquette
Email Etiquette  Email Etiquette
Email Etiquette
 
7 module web based email
7 module web based email7 module web based email
7 module web based email
 
7 module web based email
7 module web based email7 module web based email
7 module web based email
 
7 module web based email
7 module web based email7 module web based email
7 module web based email
 
How to write an email that gets results
How to write an email that gets resultsHow to write an email that gets results
How to write an email that gets results
 
E Mail Communication
E Mail CommunicationE Mail Communication
E Mail Communication
 

5 career-destroying email blunders - CBS News

  • 1. 5 career-destroying email blunders - CBS News Photo courtesy Flickr user bengrey Email is a part of our corporate DNA, but even so, people sometimes behave like they are sending email for the first time. And these errors can have a significant impact on the way they're perceived in the office. Here are the 5 biggest "email don'ts." Never resolve an email alias in a message about that individual. Here is the scenario: You're writing a scathing email about Emily to your manager or a co-worker. You're curious who Emily's manager is, so you enter her name in the CC field to check out her details in Outlook. Unfortunately, you forget to erase her before sending -- and congratulations... you've just sent the damaging email to her. Don't laugh: I've been the recipient of such a mail, and sent one just like it myself as well. Don't BCC without good reason. You probably know that when you enter an addressee in the BCC field of an e-mail, that person gets the message, but everyone in the To and CC lines is unaware. Hence, the "blind" in BCC. The problems start when you use the BCC field as a way to mask recipients so they can see messages that it's not polite or ethical to share. For example: BCC'ing someone on a disciplinary e-mail. Just imagine what happens if the BCC recipient accidentally clicks Reply All or forwards the message to someone else. The charade is over, and the damage could be irreparable.
  • 2. Don't send an emotional mail before counting to 100. Something upsetting happens, so you fire off an acidic email that lets a co-worker know exactly what you think of him. Or perhaps not so damaging, you just reply to an email with a sarcastic or condescending tone. Before you click Send, ask yourself what you hope to achieve -- and will it have the desired impact? Waiting a half hour and re-reading the message might make you realize there's no reason to send it -- delete the message and be the better man or woman. Spell check, always. Are you that person who sends email riddled with typos? It looks unprofessional, and contributes to people thinking of you as sloppy and impulsive. Don't use smug signature blurbs. Signatures that say things like "sent from my iPhone" might seem innocuous, but they can have unintended consequences. You might be trying to say, "I'm writing this on the go, so the message will be short and might have a few typos in it," but the signature can come off as snobbish, and possibly even poison relationships with partners or clients who might have adversarial relationships with your phone manufacturer. © 2011 CBS Interactive Inc.. All Rights Reserved.