3SIXTY_client_and_prospect_publication

Q4 | 2014
3SI
≤STAGECOACH
INCREASED
SPEED AND
CERTAINTY WITH
STREAMLINED
PROCESSES
USER
INTERFACE
WORKFLOW
CREATED
WITH CLIENTS
IN MIND
DATA INTAKE
UNIVERSAL
TOOL
PRODUCES
EFFICIENCIES
≤
≤
POWERING A
BRIGHT FUTUREcheck out more...
NEWS & INSIGHTS
ON THE VENTIV BLOG
blog.ventivtech.com/blog
EXPLORE
Take a moment to read Ventiv CISO David Black’s
article on page 20, which focuses on the trend of
senior leadership asking risk managers to take greater
ownershipofcyberrisk.ToreadmoreofDavid’sinsights
into data security and privacy, visit the 3SIXTY blog and
click on the box at the top to see all of David’s posts.
VISIT BLOG.VENTIVTECH.COM/BLOG
READ
Thinking about investing in a
RMIS for your next insurance
renewal? Read Managing
Director of EMEA for Ventiv
Steve Cloutman’s blog post, 10
Ways to Find Out if You Need a
RMIS for Your Next Insurance
Renewal, for tips and insights
into making your decision.
REVIEW
EASIER NEGOTIATION WITH INSURERS
IS JUST ONE OF THE REASONS THAT
ACCURATE, COMPREHENSIVE RISK DATA
IS VALUABLE TO YOUR BUSINESS. FOR
MORE ON THE VALUE OF RISK DATA,
REVIEW VENTIV VICE PRESIDENT KEN
ANCONA’S BLOG, 5 REASONS RISK DATA IS
VALUABLE FOR BUSINESSES OF ANY SIZE.
3SI BLOGWHERE VENTIV SUBJECT MATTER EXPERTS
SHARE THEIR EXPERIENCE

]
36% OF
IT EMPLOYEES
BELIEVE THEIR FIRM HAS EXPERIENCED A POSSIBLE
DATA BREACH THAT HAS GONE UNDETECTED.
(Boardroom Cyber Watch Survey 2014, IT Governance)[
11%
11% OF RESPONDENTS BELIEVE THAT CLOUD
COMPUTING WOULD BE THE MOST LIKELY
NETWORK SECURITY CHALLENGE IN THE NEXT
12 MONTHS.(ISACA, 2012 Governance of Enterprise IT)
30
MILLION
JAPAN
POTENTIALLY AFFECTED IN THE
METROPOLITAN AREA OF
TOKYO-YOKOHAMA IN JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
METROPOLITAN COMMUNITY.
(Swiss Re, Mind the Risk)
379MILLION
RESIDENTS ARE AT RISK OF FLOODING IN THE 616
METROPOLITAN CITIES ASSESSED ACROSS THE GLOBE
70%
EUROPEAN UNION
OF EU CITIZENS ARE WORRIED
ABOUT THE MISUSE OF THEIR
PERSONAL DATA.
(European Commission’s Directorate
General for Justice)

95 MEDICAL MALPRACTICE
LAWSUITS, ON AVERAGE,
ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
(American Medical Association, Physician Practice
Information Survey)
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
RISKY DIGITS
Risk. Reinsurance. Human Resources.
Aon Risk Solutions
Data is Global.
Your Business is Local.
Aon is both.
Our approach is united: global capabilities, delivered locally.
Working together with our clients, colleagues and communities,
Aon strives every day as a united team to Empower Results.
Let Aon empower results for your organization. Learn more at aon.com

I’m pleased to introduce
another issue of 3SIXTY° —
our first edition as the new,
independent company
Ventiv Technology.
We announced the cre-
ation of Ventiv in September.
Formerly known as Aon
eSolutions, we now have
a new owner/investor: the
private-equityfirmSymphony
Technology Group.
Please turn to page 8
to get the full story behind
how we became Ventiv and,
more important, what it
means for our customers
both now and in the future.
In short, we’re convinced
it’s a very positive develop-
ment.SymphonyTechnology
Group invests exclusively
in mid-market technology
providers like us, and we
share a commitment to
growing Ventiv Technology
in a way that benefits our
clients. Moreover, we’re
maintaining our close ties
with former parent com-
pany Aon PLC.
One of our top priorities
inmakingthetransitionfrom
Aon eSolutions to Ventiv
Technologyhas been making
the change smooth for our
customers. With several
months as Ventiv under
our belt, I think we accom-
plished our goal of making
the transition a non-event
forcustomers.Inthatsense,
I think this issue of 3SIXTYº
reflects both consistency
and the exciting changes
we’re pursuing.
As usual, we have several
compelling case studies in
this issue. From the U.K. we
have Stagecoach, a leading
international bus, coach and
railoperator;theircasestudy
features the cutting-edge
data collection processes
we helped Stagecoach
design and implement in
RiskConsole.
From our Americas client
Experience Conference in
New Orleans in September,
we have two case studies
basedonclient-ledsessions:
Cummins, Inc., and Rite Aid.
Please also take a moment
to see the photo collection
we’ve put together from the
Americas Experience as
well as the EMEA Experi-
ence, which was held in
Amsterdam in November
(page 22). Our client confer-
ences have long been a
mainstay of our client
engagement and will remain
important events now that
we’re Ventiv Technology.
Ventivcustomerscan
alsoexpectcontinuing
innovationandproduct
enhancementsfromus.I
hopeyou’lltakeamoment
toreadabouttwoexciting
developmentswe’recovering
inthisissueof3SIXTY°.The
remarkableuserinterface
releasedthisfallisthebig-
gestupdateevertoourRisk-
Consolesystem,andasour
GauravTandonexplains,the
newuserinterfaceismuch
morethanjustaprettyface.
Wealsohaveanin-depthQ&A
withourMarkLeVeque,who
discussesournewuniversal
intaketool,whatitisandhow
wewentaboutdesigningand
deployingit.
As always, I look forward
tohearingfromyouwithyour
thoughts about this issue of
3SIXTY°, or about anything
on your mind.
Drop me a line at
kathleen.burns@
ventivtech.com.
KATHY BURNS
CHIEF EXECUTIVE OFFICER
VENTIV TECHNOLOGY
INTRODUCINGANEW3SIXTY°
FORANEWCOMPANY
ELEVATING INFORMATION SECURITY
FOR OUR CLIENTS AND INTERNALLY
At many organizations, senior lead-
ership is asking risk and insurance
managers to take greater ownership
of cyber risk. Chief Information
Security Officer David Black has
written a piece on page 20 that we
think will help you get your bearings
as you begin to navigate the world
of cyber risk.
I’d also like to note here that we
at Ventiv Technology have a deep
appreciation for the importance of
data security and privacy. As proof
of that, we’re the only technology
provider in the risk, insurance and
safety market with a CISO — and
we‘ve had one in David Black since
2009. As further proof of our com-
mitment to security, we recently
announced a major organizational
change: the CISO now reports
directly to the CEO.
Policies, processes and procedures
once thought to be outside the scope
of traditional IT authority now fall
into the realm of data security. David
goes into this in his article, giving
the client perspective, but from our
standpoint, we recognize this new
reality and want it to be reflected
within Ventiv, as well.
AREYOU
READINGTHE
VENTIVBLOG?
WELIKETOTHINK
OFTHE3SIXTY°
PUBLICATIONYOU’RE
READINGNOWASA
USEFULRESOURCE
FOROURCLIENTS
ANDFRIENDSINTHE
RISK,INSURANCEAND
SAFETYCOMMUNITY.
BUTIWANTTORECOM-
MENDANOTHER
INFORMATIONSOURCE
TOYOU:THEVENTIV
3SIXTY°BLOG,AT
BLOG.VENTIVTECH.
COM/BLOG.
HEREYOU’LLFIND
INSIGHTSANDOBSER-
VATIONSONTHEMOST
IMPORTANTTOPICSIN
THERISK,INSURANCE
ANDSAFETYWORLD
FROMOURMANY
EXPERTSTAFFMEM-
BERS.PLEASETAKEA
MOMENTTOVISITOUR
BLOG,ANDSIGNUP
FOREMAILNOTIFICA-
TIONSWHENEVERWE
POSTANEWBLOG.
“Aon eSolutions is now Ventiv
Technology. Our name has changed,
but our mission remains the same.”
— KATHY BURNS, CEO, VENTIV TECHNOLOGY
PERSPECTIVE
VENTIV TECHNOLOGY ////////////////////////////////// 3SIXTYº
| 1

]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
EDITORIAL
EDITOR-IN-CHIEF
Glenn Peake
+1 404 394 1331
glenn.peake@ventivtech.com
CONTRIBUTORS
David Black
Kathy Burns
Jason Heffleger
Samantha Jones
Mark LeVeque
Malcolm Marwick
Dominic Mellor
Gaurav Tandon
BUSINESS
DESIGN FIRM
Soloflight
126 Sloan Street
Roswell, GA 30075
+1 770 925 1115
soloflightdesign.com
PRINTER
Tucker Castleberry
3500 McCall Place
Atlanta, GA 30340
+1 770 454 1580
tuckercastleberry.com
FEEDBACK AND COMMENTS
Jim Dickinson
Director of Global Marketing
+1 704 665 1977
jim.dickinson@ventivtech.com
Or visit: ventivtech.com
COMPANY CONTACTS:
David Cross
Chief Marketing Officer
+ 1 770 308 5660
david.cross@ventivtech.com
AMERICAS
Monte Dalton
+1 813 404 6944
monte.dalton@ventivtech.com
ASIA
Eric Schaap
+6562398872
eric.schaap@ventivtech.com
AUSTRALIA
Justin Gale
+61 2 9253 7436
justin.gale@ventivtech.com
FRANCE
Eric Leenhardt
+33 1 47 83 05 70
eric.leenhardt@ventivtech.com
GERMANY
Don Rorlach
+ 49 40 3605 3372
don.rorlach@ventivtech.com
EMEA
Mark Holt
+44 (0)20 7086 0912
mark.holt@ventivtech.com
EMEA
Steve Cloutman
+ 44 (0)20 7882 0974
steve.cloutman@ventivtech.com
UNITED KINGDOM
Carl Sargent
+44 (0)20 7086 0963
carl.sargent@ventivtech.com
WHO IS VENTIV TECHNOLOGY?
Ventiv Technology, formerly Aon eSolutions, is a market-
leading provider of risk, insurance and safety technology
solutions. Ventiv delivers innovative risk management, claims
administration, auditing and safety management systems that
help customers achieve successful outcomes. Headquartered
in Chicago, Ventiv has more than 300 employees in the U.S.,
E.U., Asia and Australia.
Our market-leading risk management, claims administration,
auditing and safety management systems are delivered on
RIScloud®
and provide measurable value by aggregating data,
streamlining business processes and optimizing resources.
WHAT IS 3SIXTY°?
Ventiv Technology publishes 3SIXTY° quarterly as an
informational resource for clients and prospective clients.
WHY AM I GETTING 3SIXTY°?
We hope you’ll find what’s inside interesting and useful. We
feature Ventiv Technology clients and the results-producing
practices they’re applying in their risk, insurance and safety
programs. Also in 3SIXTY°, Ventiv Technology experts share
their analysis and perspectives on business, technology and
compliance issues of consequence for clients.
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
]
36% OF
IT EMPLOYEES
11%
30
MILLION
JAPAN
MAKING IT THE MOST
EARTHQUAKE-EXPOSED
379
MILLION
70%
EUROPEAN UNION
PERSONAL DATA.

ARE FILED FOR EVERY
100 PHYSICIANS NOW
IN PRACTICE.
Information Survey)
2 | 3SIXTYº
////////////////////////////////// VENTIV TECHNOLOGY

POINT OF ENTRY
New Universal Data Intake Tool
Produces Efficiencies
WHERE TO START?
Cyber Risk Moves Inexorably into the Risk
Manager’s Realm
2014 EXPERIENCE CONFERENCES
Learning and Networking Opportunities
at These Annual Events
GO WITH THE WORKFLOW
User Interface Helps Users Do Things
Better and Faster
DEPARTMENTS
4 RITE AID
RITE ON TRACK
Enhanced Data Consolidation and
Reporting Sets In-house Claims Unit on
Speedy Course to Outstanding Results
CUMMINS
GENERATING TCOR
Customization Saves Time and
Enhances Accuracy for Engine
Company’s TCOR Reporting
VENTIV TECHNOLOGY
INSIDE THE LAUNCH
Our Name Has Changed, But Our
Mission Remains the Same
STAGECOACH
TRANSPORTING
EFFICIENCY
Greater Control over Motor Claims Sets
Stagecoach on a Route to Success
6
8
FEATURES
16
12
20
22
26
“We’ve designed our new universal
intake tool to enable organizations to
record virtually anything that needs
to be collected from the field.”
–Mark LeVeque
INSIDE3SIXTY˚
Q4 | 2014
| 3

RITE ON
TRACK
Drugstore chain Rite Aid uses
iVOS for claims administration
and RiskConsole for consolidated
reporting—with outstanding results
4 | 3SIXTYº

| 5
Since bringing administration of
its general liability and druggist
liability (GL) claims in house,
however, Rite Aid has generated
seven-figure, straight-to-the-
bottom-line savings—annual
savings that amount to about half
of what Rite Aid used to pay TPAs.
Rite Aid determined it would
be more cost effective to bring
GL and druggist liability claims
in house. In addition to the savings
cited above, Rite Aid is also see-
ing a reduction in its average
cost per claim. How did Rite Aid
get to this improved position,
and what lessons can other large
retail organizations learn from
their story?
Rite Aid has been a Ventiv
RiskConsole client since 2009.
In 2012, Rite Aid brought on
15 in-house adjusters and began
day-to-day claims administration
in RiskConsole. To enhance the
long-term performance of its
in-house claims unit, however,
Rite Aid decided to implement
the Ventiv iVOS claims adminis-
tration system in 2013.
Yet as Jason Heffleger, busi-
ness analytics manager with Rite
Aid, told an audience of claims
managers at the 2014 Experience
Conference, RiskConsole remains
a vital part of Rite Aid’s in-house
claims administration. Whereas
iVOS has helped to further
streamline claims administra-
tion, RiskConsole generates
consolidated risk management
reports that have helped
Heffleger and his risk manage-
ment colleagues improve the
monitoring and management
of their claims administration.
THIS IS HOW THE RITE AID SYSTEM WORKS:
// Stores report some 1,700 inci-
dents per month by phone to a
third-party intake center (less
than 10 percent of incidents
reported become claims).
// The third-party intake center
makes a daily feed of all incidents
reported into iVOS.
// Examiners manage incidents
and claims in iVOS (every incident
is investigated).
// RiskConsole receives a monthly
feed from iVOS from which
Heffleger runs a sophisticated
reporting regimen. RiskConsole
also gets monthly feeds from
six different TPAs, which still
handle workers’ compensation
and auto liability claims for
Rite Aid. And finally, Heffleger
manages the monthly feed into
RiskConsole of Rite Aid exposure
data, including headcount, pay-
roll dollars and payroll hours,
and prescription volume and
pharmacist information.
“We’re dropping a very large
amount of data into RiskConsole
in order to generate our consoli-
dated reporting,” Heffleger notes.
“We have a lot of different reports
produced from this data, including
VAO [valued
as of] reports
and litigation
reports.
As a client of
the combined
RiskConsole
and iVOS
systems, we
have a lot of
flexibility to
decide what
data goes
from our claims
administration
system into
our RMIS. We
take just what we want
and use it in the reports
we want to produce.”
As for the process of moving
claims administration to iVOS,
Rite Aid had a very ambitious
schedule, and Ventiv met it.
iVOS went live in six months for
Rite Aid. Notably, Rite Aid uses
iVOS through the Ventiv-hosted
RIScloud technology infrastruc-
ture, which helped with speed
of implementation.
Solution Profile
We are
dropping a
very large
amount of
data into
RiskConsole
in order to
generate our
consolidated
reporting.
JASON HEFFLEGER,
BUSINESS ANALYTICS
MANAGER, RITE AID
UNTIL 2012, DRUGSTORE CHAIN RITE AID’S SPENDING ON FEES to third-party
administrators ran well into seven figures. With 89,000 associates and 4,500
stores nationwide, it’s easy to see how claims handling fees could rack up.

GENERATING
TCOR
At the 2014 Client Experience
Conference, RiskConsole client
Cummins showcased its use of
risk management technology
in determining reporting and
analyzing total cost of risk.

| 7
IT’S WELL KNOWN IN THE RISK AND INSURANCE WORLD that total cost of risk
(TCOR) is an important way to help businesses allocate capital, protect
assets and reduce volatility. Although TCOR is perhaps most often defined
as the sum of risk management costs, risk retention costs, and risk transfer
costs, every business measures it a little differently.
For Ventiv RiskConsole client
Cummins, Inc., TCOR comprises
premiums, losses and all risk
and insurance expenses. Cummins
uses TCOR as a tool to capture,
measure and analyze data, which
is then used to design a strategy
that supports the company’s risk
appetite. According to Samantha
Jones, risk insurance analyst,
Cummins risk management uses
TCOR to show how it’s performing
and adding value to the company.
Clearly, TCOR is very important
to Cummins, which designs,
manufactures, distributes and
services diesel and natural-gas
engines and engine-related
components. Cummins generated
$17.3 billion in sales in 2013,
employs some 48,000 people
and services customers in
190 countries.
In 2009, Cummins began a
two-stage process of configur-
ing RiskConsole to support the
annual process of ascertaining
TCOR, which focused primarily
on preparing the data already
held in RiskConsole’s policy and
claims modules for analysis
and reporting.
According to Jones, Cummins
had three major challenges it
wanted to address around measur-
ing and reporting on TCOR:
// An overwhelming amount of data
to collect and organize from many
international locations;
// A strenuous, largely manual
front-end data collection
process; and
// A manual process of integrating
all data into a single spread-
sheet, which was not only
time-consuming, but also
prone to error.
Working with Ventiv account
manager Tracy Harding, Cummins
risk management set out to
configure RiskConsole as a tool
that would collect and measure
consistent TCOR data year over
year in a repeatable, sustainable
way. Harding and the Ventiv team
built two custom modules for
the Cummins TCOR project: an
expense module and a corporate
profile module used by Cummins
during renewals. Two standard
modules already in use—claims
and policy—rounded out the
modules used.
Ventiv and Cummins took a
deliberate approach to developing
the RiskConsole TCOR tool. First,
they focused on a single category,
like premiums, losses and so
on. Next, they identified the data
elements needed for each category.
Then, they developed consistent
calculations for all data elements.
The second phase of the project
focused on building automated
reporting processes, eliminating
multiple queries and manual
spreadsheet consolidations. Ventiv
and Cummins continued their
deliberate approach here, too.
The first priority was developing
effective charts and graphs to
show measurements. Then came
careful evaluation of the outputs.
And finally,
Cummins and
Ventiv worked
together to
identify the
next steps to
improve the
efficiency of
the process.
The Risk-
Console TCOR
project has
delivered on
the goals
originally set
out for it.
RiskConsole
now supports
Jones and her colleagues in their
essential TCOR calculations and
reporting. According to Jones,
“TCOR is essential for representing
the benefits of risk and insur-
ance. So we present to our senior
management and board once a
year to show what value we add.”
In terms of efficiency, Cummins
has realized strong results, as
well, eliminating the five- to six-
week process of collecting data
and manually consolidating it in
a spreadsheet.
Solution Profile
TCOR is
essential for
representing
the benefits
of risk and
insurance. So
we present
to our senior
management
and board
once a year
to show what
value we add.
SAMANTHA JONES, RISK
INSURANCE ANALYST,
CUMMINS

AON ESOLUTIONS IS NOW VENTIV TECHNOLOGY:
OUR NAME HAS CHANGED, BUT OUR MISSION
REMAINS THE SAME
BY KATHY BURNS, CEO, VENTIV TECHNOLOGY
Start
Spreading
the News
Start
Spreading
the News
| 9

However, as Ventiv CEO
Kathy Burns, writes, this was
a process that she and eSolutions
management advocated and led. Burns
tells how and why it all happened, and
what it means for customers. The short
story: it’s a very positive development
for Ventiv and its customers.
On September 4,
the creation of Ventiv Technology
was announced. formerly
known as Aon eSolutions, Ventiv
Technology has a new owner/
investor: the private-equity firm
Symphony Technology Group.
?HOW DID
AON eSOLUTIONS
BECOME VENTIV
TECHNOLOGY ...
We considered
a wide range
of ways to get
eSolutions to the
place it needed to
be in terms of our
investment and management
model, including remaining
within Aon but with a different
approach to fostering the
growth of our business. In
the end, eSolutions and Aon
leadership came to the decision
that both companies—Aon
and eSolutions—could better
serve our customers’ current
and future needs with the
backing of a new investor—an
investor with experience in
and an understanding of the
technology market.
So Aon put eSolutions up
for sale early this year. There
was tremendous interest in
eSolutions from the market. I
was really gratified by the high
number of serious bidders
who took part in the process.
For one thing, the bidders
validated our current five-year
strategic growth plan (initiated
in 2011); we were happy that
independent sources agreed
that we are on the right
track. Second, we heard from
numerous bidders that the kind
of spinoff Aon wanted to make
with eSolutions happens all
the time. In other words, it’s
common for the technology
units of large companies in
a wide range of industries
to “outgrow” their parent
companies. And what’s more,
once technology units like us
are spun off, they really soar.
Throughout the process of
finding a new investor/owner
for eSolutions, our primary
goal was to find an investor
who understood us and our
business and wanted to invest
in us for accelerated growth.
We performed exhaustive due
diligence with a number of
potential buyers and, in the end,
eSolutions senior management
and I selected Symphony
Technology Group as our new
owner/investor.
Beginning in 1972,
eSolutions was Aon’s
risk, insurance and
safety technology
business. eSolutions
was the last of several
names for Aon’s tech-
nology business, but
Aon ownership and the
focus on technology
were constants.
It’s quite an under-
statement to observe
that the technology
industry has changed
profoundly between 1972
and today, but it’s an
important point to keep
in mind when explaining
why eSolutions set out
to find a new owner.
A particularly relevant
change for eSolutions
is that in recent years
it’s become increasingly
challenging for large
companies—companies
for which technology is
not a core business—
to own and manage a
technology unit.
For most of eSolutions’
existence as an Aon
business, our being a
unit of Aon was a very
good business model.
Aon recognized the
need to provide its cus-
tomers—as well as
organizations that are
not Aon customers —
with technology solu-
tions to help them
manage their risk and
insurance functions.
Today, however, the
market for risk and
insurance technology
is more competitive
than ever. Moreover,
there’s more potential
than ever before for
technology firms to
deliver value to risk and
insurance managers.
So, about two years
ago, the eSolutions
senior management
team and I initiated
discussions with Aon’s
leadership team about
the future of eSolutions.
Together, we determined
that eSolutions needed
to operate within a dif-
ferent investment and
management model.
?HOW DID WE
FIND OUR NEW
INVESTOR ...
10 | 3SIXTYº

Symphony
Technology Group
(STG), our new owner/
investor, is a strategic private-
equity firm with the mission of
investing in and being a partner to
build great software and services
companies. STG is focused exclu-
sively on middle-market software,
data services and analytics compa-
nies. STG understands the need to
invest to grow, as well as the unique
ROI models and timeframes associ-
ated with technology companies.
STG also understands that the
technology market is fast-paced,
so STG empowers its companies to
make decisions quickly and move
fast. All of STG’s portfolio companies
have access to investors who have
been operators and CEOs them-
selves and understand the intense
challenges that leadership teams
face every day.
In short, STG brings tremendous
depth of experience and capabilities
that we will leverage to the benefit
of our customers. As CEO of Ventiv
Technology, I will report to a board
of technology-industry executives
who will help us think strategically
about managing and growing the
business in a way that maximizes
the value clients gain from our
products and services.
?WHAT DOES OUR
NEW OWNER/
INVESTOR BRING
TO THE TABLE ...
?THE TRANSITION
AND BEYOND—
A CONTINUING AON
PARTNERSHIP ...
I hope I’ve been
successful in making the point that
eSolutions becoming the independ-
ent, private company now known as
Ventiv Technology is the logical next
step in our evolution as a partner
to our customers. As Ventiv, we are
still following the same five-year
plan we unveiled in 2011, but with
an investor committed to Ventiv
moving to the next level. In fact,
our becoming an independent
company only strengthens that
strategy. As Ventiv, our team will
continue to move forward with our
current plans: RIScloud, RISone
and Project Reveal.
STG made the decision to support
us in large part because, after rigor-
ous examination, it validated the
strategic growth plan we put into
place several years ago. At the same
time, as a growth-oriented investor
who understands the technology
industry, STG is open to proposals
for additional investments; STG
understands the timeframes and
ROI considerations that factor into
investment decisions.
The good news for clients is that
as Ventiv, we are now in a position
to have productive conversations
with Symphony about how we can
grow faster and better, with the goal
of delivering continuously improving
products and services to our clients.
WHAT DOES THIS
MEAN FOR RISone
AND PROJECT
REVEAL ...
?
IT’S A NEW, EXCITING DAY FOR
VENTIV AND OUR CUSTOMERS
I hope it comes across clearly in this piece that all
of us at Ventiv are very excited about our becoming a
newly independent company. Our new owner/investor,
Symphony Technology Group, is committed to our
success in serving our customers. Likewise, Aon is
committed to Ventiv and its customers by means of a
strong partnership. And we at Ventiv are focused on
advancing clarity and efficiency in our customers’
risk, insurance and safety operations.
Although
our name and
owner/investor
have changed, the entire
Ventiv team’s commitment
to our customers’ success
is as strong as ever. At
the transition level, we’re
working against a com-
prehensive transition plan
that covers every facet
of our operations and is
designed to minimize any
impact to our customers’
businesses. We are com-
mitted to doing everything
possible to make this
transition as seamless as
possible for our customers.
In terms of our relation-
ship with Aon, I’m delighted
that Ventiv will maintain
close relations with Aon.
We have entered into a
multi-year agreement
under which Aon will resell
exclusively Ventiv’s RMIS
and claims administration
solutions. A significant
number of Aon clients use
what are now Ventiv prod-
ucts and services.
Aon understands that as
an independent company,
Ventiv will be best positioned
to thrive and provide the
best value for both Ventiv’s
and Aon’s clients. What’s
more, Aon recognizes that
it has a compelling interest
in seeing Ventiv grow and
thrive: namely, maintaining
and improving its relation-
ship with current and future
Aon clients. The bottom
line is, we will continue to
work closely with Aon with
the goal of helping our
customers be successful.

TRANSPORTING
EFFICIENCY
– MALCOLM MARWICK, HEAD OF CLAIMS AT STAGECOACH GROUP
“RiskConsole makes it easier to keep track of the
financials and manage claims within the provisions
we’ve set for the year.”

VENTIV TECHNOLOGY PROVIDES STAGECOACH WITH
A STREAMLINED PATH TO INCREASE EFFICIENCY AND
ACCURACY FOR ITS CLAIMS MANAGEMENT NEEDS.
01client focus

STAGECOACH GROUP PLC, A LEADING INTERNATIONAL BUS, COACH AND RAIL OPERATOR,
WANTED AN EASIER AND MORE STRAIGHTFORWARD WAY TO ASSESS MOTOR INCIDENTS
FOR IT’S EXTENSIVE NETWORK OF TRANSPORTATION VEHICLES.
UK-based company, Stagecoach Group,
wanted to implement a single data-
collection process that would deliver
efficiencies, allow for easier mainte-
nance of claims against provisions,
and facilitate the development of
accident-reduction strategies.
SPECIFICALLY, STAGECOACH NEEDED
A SYSTEM THAT COULD:
//// Produce and distribute reports
at the click of a button
//// Automatically match claims with
the correct vehicles and depots
//// Provide access to all motor claims
and financials from one source
THE MOTOR CLAIMS CHALLENGE
Stagecoach uses an in-house team, PSV
Claims Bureau, to manage claims. The
key goals of this in-house team are to
accurately report on claims, deal with
those claims within projected costs, and
assist in reducing blameworthy incidents.
Although PSV Claims also manages
casualty and property claims, Stagecoach’s
main risk area is motor claims.
For these claims, Stagecoach’s ideal
process is to record their motor claims,
below the deductible, as well as initiate
payments and estimates in one system.
Then this claims information needs
to be efficiently reported to different
stakeholders.
SWITCHING TO RISKCONSOLE
Stagecoach was using an existing RMIS,
but it wasn’t providing them with the flex-
ibility and unity of data they needed.
“While the previous system was fine,
we knew that we’d have to change it sig-
nificantly to match our updated incident
reporting processes and be easy for
everyone to use,” says Malcolm Marwick,
Head of Claims at Stagecoach.
Marwick and his team also wanted
a more modern-looking system with a
flexible and user-friendly reporting tool
that could deliver time savings when
running reports.
WORD-OF-MOUTH RECOMMENDATION
Stagecoach’s search for a new RMIS
started with a list of potential systems.
A peer recommendation set RiskConsole
firmly on that list.
“Associates within the transport industry
spoke very highly of RiskConsole,” says
Marwick. “We then saw some demon-
strations of the system, which showed
that it would fit the bill and help us achieve
our objectives.”
Having connected with internal stake-
holders to gather requirements, Stagecoach
selected RiskConsole and the implementa-
tion began. Marwick and his team worked
directly with the RiskConsole team to set
up the system, which involved migrating
20 years of claims records.
ACCESS TO CLAIMS DETAILS IN ONE SYSTEM
With RiskConsole, all of the PSV Claims
staff can simultaneously gain a full under-
standing of the status for each claim.
“We all have access to the details of an
incident as soon as they’ve been entered,
and can immediately see what we expect
to pay out as an estimate, and payments
that have been made,” says Marwick.
“This makes it easier to keep track of the
financials and manage claims within the
provisions we’ve set for the year.”
REPORTING EFFICIENCIES
Another immediate benefit of using
RiskConsole has been the reduction
in the time it takes to produce reports.
“We produce a lot of reports – financial,
actuarial, claims bandings and bus oper-
ator reports,“ says Marwick. “This used
to be a manual job that I can now do with
one click of a button.”
The time savings also enables the PSV
Claims team to spend more time with, or
provide more data to, the bus operators
and operational teams helping to spot
trends and put safeguards in place. These
tactics are helping Stagecoach to prevent
potential accidents from occurring.
CONFIDENCE IN REPORTS
Employee and fleet information is now
automaticallypulledintoRiskConsole,which
helps improve data accuracy. Marwick
explains, “We used to manually type in
the employee’s details. We now avoid this
issue by taking a direct feed from our
payroll database and vehicle database,
so there’s far less potential for typos
and errors.”
Within Stagecoach, the PSV Claims
team is responsible for allocating indi-
vidual bus operators’ costs and charges
related to their claims. The new reporting
tool helps facilitate this task as well.
“The updated database also helps
ensure the bus operators are receiving
the correct costs and yearly charges for
their claims,” says Marwick.
FUTURE EFFICIENCIES
RiskConsole has now been live for a little
more than six months. “We’re still bedding
in,” adds Marwick, “but, we’re already
starting to see benefits and they’ll be
more to come.”
Marwick and his team are now looking
to build in additional efficiencies by auto-
mating processes and setting up the letter
template tool. They also want to use the
reporting tools to spot ‘claim repeaters’
and identify indicators that usually lead
to future claims.
“We have RiskConsole set up in a way
that will enable us to analyse the whole
claims lifecycle. This will help us to
improve the way we deal with claims
in the future,” says Marwick.
WORKING WITH THE RISKCONSOLE TEAM
Implementing a new RMIS for a global
enterprise is not without its challenges,
yet the right team and system are key
elements in bringing forth a strategy that
provides real results for the company.
“We’ve had excellent guidance and
support, as well as on-site visits from the
RiskConsole team,” says Marwick. “They
have an understanding of our business,
what we’re trying to achieve and what
we’re using the system for, which I think
helps both ways.”
For those thinking about implementing
a new RMIS, Marwick offers a few pieces
of advice. “Plan what you want to achieve
and know in advance what it is that you’re
wanting out of the system so you can
achieve this goal,” says Marwick.
14 | 3SIXTYº

8,300
VEHICLES
OPERATED
100
TOWNS AND CITIES
ACROSS THE UK AND
MAINLAND EUROPE
ARE LINKED BY
BUSES OPERATED BY
MEGABUS.COM
MAJOR BUS
DEPOTS ACROSS
THE UK
PEOPLE EMPLOYED BY THE
UK BUS DIVISION ALONE
24,000
3MILLION
PASSENGERS
CARRIED DAILY
With a vast network of transportation vehicles and
extensive operations area, Stagecoach needed a
system that could manage large amounts of data
across different geographic areas. RiskConsole helps
Stagecoach stay current with all claims information
and plan accident-reduction strategies across its fleet.
EXTENSIVE
EXPOSURE
NEEDS COMPREHENSIVE COVERAGE
100

////////////////////////////////////////////////
16 | 3SIXTYº

QA WITH MARK LEVEQUE OF VENTIV TECHNOLOGY
Mark LeVeque, a manager in the Global
Product Management and Engineering Group
at Ventiv Technology, shares the important
considerations his team took into account
when building the new universal intake tool.

ONE OF THE IMPORTANT NEW FEATURES OF THE JUST-RELEASED UPDATE
TO RISKCONSOLE, THE BIGGEST EVER TO THE VENTIV TECHNOLOGY RISK
MANAGEMENT INFORMATION SYSTEM, IS A BRAND-NEW UNIVERSAL INTAKE TOOL.
We spoke with Mark LeVeque, a manager in the Ventiv Global Product Management and
Engineering group, about how the Product team built the new intake tool and why effective
data intake is important for risk, safety and claims managers.
An intake tool is, basically, an electronic,
online entry form that’s built specifically
for data entry—in the case of our tool,
data entry by end users in the field.
We use the term “universal” because
we’ve designed this intake tool to
enable organizations to record virtually
anything that needs to be collected
from the field, including incidents and
claims, renewal information, safety
audits and surveys, environmental
incidents, and regulatory violations or
visits by regulators.
WHAT EXACTLY IS A
“UNIVERSAL INTAKE TOOL”?
A good intake tool will
make it as easy as
possible for the end
user to enter data into
the online form. At the
same time, a good intake
tool will ensure that all
the necessary data is
collected and is accurate.
When it comes
to ease of use, it’s
important to remember
that end users don’t
complete these online
forms very often.
You want them to be
able to report the
information quickly
and easily so they can
get right back to their
daily routine. If it’s a
claim or incident, you
hope that a field user
goes months or even
years without needing
to report something.
If it’s renewal-data
gathering, that’s often
an annual process.
A good intake tool
will present the end
user with forms that
are easy to read and
navigate. It will also
provide instructions
and relevant inform-
ation wherever
is necessary.
When it comes to
collecting all necessary
data and ensuring
accuracy, a good
intake tool needs to be
dynamic. By dynamic,
I mean that the form
changes based on
the answers provided
by end users. For
example, if a sequence
of answers indicates
that an incident may
be OSHA recordable,
then the logic built into
the intake tool should
dynamically ask the
end user to provide all
information required by
OSHA regulations.
WHAT ARE THE MAJOR
PRIORITIES IN DESIGNING A
NEW INTAKE TOOL?
Above all, we relied on more than ten years
of experience in working with clients on
their risk, safety and claims needs. We tried
to apply everything we’ve learned from our
clients about their needs and what would
work best for them.
WHAT WAS YOUR TEAM’S
INSPIRATION OR SOURCE
OF DIRECTION WHEN
BUILDING THE NEW VENTIV
UNIVERSAL INTAKE TOOL?

| 19
WHAT KINDS OF RESULTS
SHOULD AN INTAKE
TOOL DELIVER?
A well-designed intake tool
will deliver a vast improvement
in the quality of data that’s
captured and recorded. A
phone-based, call-in reporting
system relies on a person
or system receiving spoken,
verbal information that’s
then transcribed and entered
into a data repository. The
opportunities for errors
are obvious.
With a good online intake
tool, you can gently, almost
invisibly “drive” the end user
down certain paths determined
by the logic built into the tool.
The end users are compelled
to answer all relevant
questions and provide all the
necessary information.
A good intake tool will also
improve the timeliness of the
end users’ responses, because
field users are more likely to
respond to a well-designed
form that presents all the
necessary instructions up front.
We’re incorporating
third-party form-building
software into our
RiskConsole application.
It will be seamless and
invisible to users, and we’ve
made sure it’s a secure
interaction that requires
robust user authentication
into RiskConsole. When
we first began to look into
rebuilding our intake tool,
we researched extensively
the third-party tools out
there. We found a very
strong tool that provided all
the capabilities we needed.
In recent years, we’ve
incorporated third-party
software to meet user
needs that are important
but outside our core
competency of risk, claims
and safety. Some examples
are business intelligence
with IBM’s Cognos, the
risk mapping tool with Esri
geographical information
systems, and now with the
new form-building tool.
When we first launched
RiskConsole, we built a lot
of our tools in house. The
problem with that is that
it’s difficult to maintain
all of those capabilities;
even more challenging is
keeping up to date with
the market. We found that
we could do a good job
initially of building non-
core tools, but it’s almost
impossible to keep up with
specialized providers who
are constantly changing and
improving their offerings.
DID YOUR TEAM BUILD THE
UNIVERSAL INTAKE TOOL FROM
SCRATCH, OR IS IT BASED ON A
THIRD-PARTY TOOL?
Our value lies in taking a robust, flexible
tool like the third-party intake tool and
adapting it for the needs of risk, claims
and safety professionals. We have the
intellectual property and experience
to know not only how to securely and
seamlessly integrate the intake tool with
our RMIS, but also to adapt that intake
tool and apply it to situations that our
customers actually face. SoIthinkthere’s
definitelymoregoingonthansimplybolting
onthetoolorpluggingandplaying.
IF VENTIV AND OTHER PROVIDERS
OF SPECIALIZED APPLICATIONS ARE
UTILIZING THIRD-PARTY SOFTWARE,
WHAT’S TO KEEP USERS FROM SIMPLY
ACQUIRING INTAKE, BUSINESS INTELLIGENCE
AND MAPPING TOOLS THEMSELVES
AND “BOLTING THEM ON” TO THEIR RISK
MANAGEMENT INFORMATION SYSTEMS?

WHERE
TO START?
WHERE
TO START?Cyber risk moves inexorably into
the risk manager’s realm
BY DAVID BLACK

The cover story in Risk Insurance’s April issue put
it bluntly: “In every industry and at every company
size, cyber risk is a foundation-level exposure
that every business must confront—one that must
be viewed with the same gravity as a company’s
property, liability or workers’ comp risks.” That’s
because in today’s world, technology systems are
core to companies of all kinds.
More and more companies seek to differentiate
themselves from their competitors by emphasizing
to investors their use of technology and information
assets. However, this emphasis
on technology is a double-edged
sword. For a long time, the
primary targets of cyber criminals
were technology, financial and
healthcare firms. Today, reliance
on technology across industries
has made cyber risk an equal-
opportunity threat.
The question for risk managers
often comes down to, What’s the
best way to approach the task of
understanding and then ensuring
proper mitigation of cyber risks?
The answer lies in applying the
same risk management principles
to cyber risk that hold for any
risk. It’s also essential to adopt
the mindset of viewing cyber risk
as an enterprise-wide exposure
and not just an IT issue.
Complicating matters, however, is the fact that
companies of all sizes and varieties today are
dependent on third-party, cloud-based business
solutions. That means that a great portion of a
typical company’s cyber exposure lies outside
its own systems, with third-party providers.
The problem is, in the vast majority of cases,
it’s simply impossible to know what a third party’s
policies, procedures and controls are with regard
to data access and security. That’s why we advise
risk managers to begin their immersion in cyber
risk with an in-depth analysis of the critical busi-
ness systems that have been outsourced to third
parties—and prioritize the solutions that host or
process sensitive and/or regulated data first.
At many companies, employees across the
organization are using cloud solutions that require
only an end-user license agreement and not a
traditional business contract. IT, IS and risk manage-
ment teams may have no knowledge of the range of
third-party, cloud-based solutions in use across the
organization. By extension, there’s no knowledge of
where the data is located and who has access to it
(meaning not only what individuals but what and
how many companies have access to it).
The Ventiv Technology information security
team recommends that organizations conduct
a thorough evaluation of their dependence on
third-party cloud partners. It’s the first step in
understanding and identifying the risks associated
with using outside software.
DAVID BLACK IS VENTIV TECHNOLOGY’S CHIEF INFORMATION
SECURITY OFFICER. CONTACT DAVID AT DAVID.BLACK@
VENTIVTECH.COM OR +1-770-308-5423.
senior leadership is
asking risk managers to take greater ownership
of cyber risk. There’s a growing consensus that
managing cyber risk should no longer be the
responsibility only of information security and
information technology teams.
IT’S AN ACCELERATING TREND:
| 21

AN ENJOYABLE
LEARNING
EXPERIENCE
BY JIM DICKINSON
The annual Ventiv Experience
Conferences bring 400 people
together in New Orleans and
Amsterdam
22 | 3SIXTYº

SOME 400 CLIENTS, PROSPECTS AND
Ventiv colleagues gathered in New
Orleans in September and in Amsterdam
in November for the annual Ventiv Expe-
rience Conferences. The Asia-Pacific
Experience Conference will be held in
Sydney, Australia, from May 13-14, 2015
(visit ventivtech.com/exp for information
and to register).
The annual Ventiv client conference is
truly something you have to experience
for yourself. This year’s events featured,
as usual, dozens of educational, informa-
tive sessions, more than half of which
were led by Ventiv clients. There were also
numerous sessions with Ventiv executives
and management, where clients learned
in detail about Ventiv’s product roadmap
while sharing their input in an engaging,
interactive setting.
As the photos on these pages show,
the Ventiv Experience Conference is also
a very enjoyable, once-a-year opportunity
for Ventiv clients to network with their
peers in the risk, insurance and
safety community.
| 23

2014 VENTIV
EXPERIENCE
CONFERENCES
24 | 3SIXTYº

If you’ve never had the Experience, all of us at
Ventiv hope to see you at our 2015 Americas and
EMEA events in the fall of 2015.
JIM DICKINSON IS DIRECTOR OF GLOBAL
MARKETING WITH VENTIV TECHNOLOGY AND
A PRIME MOVER BEHIND THE EXPERIENCE.
| 25

26 | 3SIXTYº

go with
the
workflow
We spoke with Gaurav Tandon of the
Ventiv Technology Product Engineering
team about how he and his colleagues
went about rethinking the brand-new
user interface in the recently released
RiskConsole UX (the biggest-ever
update to the Ventiv risk management
information system). We learned that
a good user interface goes much more
than skin deep: In addition to being
a beautiful, appealing place to work,
a good user interface (whatever the
application) helps users do things
better and faster.
A GREAT USER INTERFACE
IS MORE THAN JUST A
BEAUTIFUL LOOK AND FEEL
///////////////////////////////////////////////
| 27

a: RiskConsole UX is the biggest-ever update to our RMIS,
and updating the user interface (UI) was a huge part of the
project. In fact, I think UI considerations are integral to almost
every aspect of a major software update like what we’ve done
with RiskConsole UX. All along, we worked hard to adapt good UI
principles to what our users want and need.
At the highest level, good UI improves workflow by making it
easier and faster for users to complete the tasks they perform in
the system. Throughout the new UI, we’ve dramatically reduced
the number of clicks users need to make to get routine tasks
done. For greater access, we’ve designed the new UI to be
compatible with a wide range of browsers: Internet Explorer 10
and 11; Google Chrome (for Mac and PC); and Safari for Mac.
We also added many smaller improvements that will make
life easier for our users, like the new, easy to navigate multi-
column menus. And within those menus, users can hover
over a record and see the details of that record without
changing tabs. Or, when entering their password, users
can see what they’ve typed in by clicking on an eye icon.
a: It really hit home for me that what really matters in a good
user interface is workflow and how easily and quickly users can
get things done. The best user interfaces help you do things
better and faster. Now, we wanted to create a beautiful, appeal-
ing interface with colors, fonts and page layouts that make it a
pleasure to work in RiskConsole; however, I firmly believe (and
I think RiskConsole UX reflects this belief) that beauty has to
be combined with utility.
Sometimes it’s hard to separate beauty from utility—they just
come together for a really great effect. For example, we wanted
to make it easy for users to quickly see more or less of a page,
which speaks to workflow. Therefore, the way users can now
maximize or minimize a list within a tile on a page is quite
streamlined and elegant. That speaks to beauty.
a: Yes. In UI of any kind, you have to be cognizant of how
your architecture and design choices impact user behavior. For
us working on the new RiskConsole, that meant reducing the
number of clicks users need to make and in general making
the system easier and faster to use. There are two examples
of how we’ve done this that share a lot in common with just
about any good UI. First, virtually everything that users need to
access is accessible from the front page and can be completed
in one, two or three clicks. Second, we’ve made it easier to
modify the tab views users see; specifically, they can add or
remove tiles very quickly.
a: At the core, an application like RiskConsole is a database,
a repository of great volumes of information. However, the
information a database stores is only useful when it can be
presented in a way that consumers of that information can
understand and use to make better business decisions.
The latest thinking in UI holds that you have to put infor-
mation into visual outputs like maps, line graphs, pie charts,
and bar graphs—and you have to make it easy for users to
see those visuals alongside more traditional lists and tables.
We’ve done that by thoroughly integrating our business intel-
ligence tool into RiskConsole UX. Users can quickly bring up
all of their visual reports on the front page.
a: Yes, we did.
We worked with
a user-interface
consultant, and we evaluated and incorporated a huge
volume of input from our clients—things they like about
RiskConsole and things they don’t. Basically, we carefully
reviewed all the feedback we’ve gotten about RiskConsole
over the last few years and figured out how to incorporate
it into the new UI.
Here’s an example of how that worked. We wanted to
improve the process for creating or modifying tabs. Our
team decided to add a button to the front page that would
do that. Adding a button was a pretty easy decision, but our
consultant took it a step further by suggesting that users
get a preview of the screen as it will look before the change
is made. So we added that. And we learned from risk man-
agers that they often want to focus on a single record
without leaving the list, so we made it easy to do that. Risk
managers also told us they wanted to be able to maximize
and minimize the tiles within a tab, so we did that, too.
a: Yes, it does. RiskConsole UX is compatible with mobile
devices like the iPad. There is a mobile switch on the
front page for when users want to use a tablet device.
Being fully mobile capable is an extension of the work we
did to expand the range of browsers in which RiskConsole
UX can work; Google Chrome, Safari, and the later versions
of Internet Explorer are what are called standards-based
browsers. RiskConsole UX is designed to take advantage
of these new standards, and that makes mobile
deployment a good option.
riskconsole
GO WITH THE WORKFLOW
THE TERM USER INTERFACE CAN BE HARD TO DEFINE.
WHAT DID USER INTERFACE MEAN FOR YOU AND YOUR
TEAM WHEN YOU WERE WORKING ON RISKCONSOLE UX?
?
WHAT’S THE BIGGEST LESSON YOU’VE
LEARNED FROM WORKING ON THE NEW
RISKCONSOLE USER INTERFACE?
?
IS THERE AN OVERLAP BETWEEN GOOD UI IN THE
APPLICATIONS WE USE IN OUR PERSONAL LIVES AND
ENTERPRISE-LEVEL SOFTWARE LIKE RISKCONSOLE UX??
DID YOU GO OUTSIDE YOUR OWN TEAM
WHEN DESIGNING THE NEW UI??
DATA VISUALIZATION IS A BIG FOCUS THESE DAYS. HOW
DOES GOOD UI HELP RISKCONSOLE USERS PRESENT
THE INFORMATION THEY HAVE IN MORE USEFUL WAYS??
WHAT ABOUT MOBILE CAPABILITIES?
DOES UI FIGURE INTO THAT QUESTION
AT ALL?
?
28 | 3SIXTYº

Q4 | 2014
3SI
≤STAGECOACH
INCREASED
SPEED AND
CERTAINTY WITH
STREAMLINED
PROCESSES
USER
INTERFACE
WORKFLOW
CREATED
WITH CLIENTS
IN MIND
DATA INTAKE
UNIVERSAL
TOOL
PRODUCES
EFFICIENCIES
≤
≤
POWERING A
BRIGHT FUTUREcheck out more...
NEWS INSIGHTS
ON THE VENTIV BLOG
blog.ventivtech.com/blog
EXPLORE
Take a moment to read Ventiv CISO David Black’s
article on page 20, which focuses on the trend of
senior leadership asking risk managers to take greater
ownershipofcyberrisk.ToreadmoreofDavid’sinsights
into data security and privacy, visit the 3SIXTY blog and
click on the box at the top to see all of David’s posts.
VISIT BLOG.VENTIVTECH.COM/BLOG
READ
Thinking about investing in a
RMIS for your next insurance
renewal? Read Managing
Director of EMEA for Ventiv
Steve Cloutman’s blog post, 10
Ways to Find Out if You Need a
RMIS for Your Next Insurance
Renewal, for tips and insights
into making your decision.
REVIEW
EASIER NEGOTIATION WITH INSURERS
IS JUST ONE OF THE REASONS THAT
ACCURATE, COMPREHENSIVE RISK DATA
IS VALUABLE TO YOUR BUSINESS. FOR
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REVIEW VENTIV VICE PRESIDENT KEN
ANCONA’S BLOG, 5 REASONS RISK DATA IS
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