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3PL Global Transformation
CONTROL YOUR DESTINY BY FORGING LASTING PARTNERSHIPS

www.doconnect.com
Background
Mid size Broadcast & Media Manufacturer:


Too many spares inventory carrying locations (30)



Lack of unified, global inventory visibility



Long spare parts order fulfillment lead times (30+ days)



Excessive expedited shipping costs and Customs delays



Lack of global strategy to fulfill spares to worldwide customer base



Difficult to measure progress given lack of data, standards and multiple ERP platforms

BEFORE

CUSTOMER OBJECTIVE:
Standardize and integrate all inventories, locations and systems to drive overall business efficiencies, reduce costs while
maximizing inventory service levels
Transformation
Progress achieved over 18 months:

AFTER



Competitive RFP, logistics supplier selection and implementation



Inventory consolidation from 30 inventory carrying locations to three 3PL managed Regional Distribution Centers in
the United States, Singapore and the Netherlands. (44% inventory reduction)



B2B supplier systems integration to automate order fulfillment and reverse logistics transactions through electronic
processing (100% global inventory visibility)



Spare parts fulfillment (24x7) capability in Americas, APAC and EMEA regions



Next Business Day delivery to US and EU customers sourced from closest Regional Distribution Center. 2-5 day
delivery to 93% of remaining destination countries

MANUFACTURER’S CUSTOMER FEEDBACK:
“Since the switch to 3PL fulfillment we have seen a dramatic improvement in your ability to dispatch spare parts to meet our
broadcasting needs. It is amazing how fast you can have a spare part in our hands. You guys are the best in the industry in this
area!!”
Reflections


The selection process is the ideal time to create a wildly successful logistics outsourcing relationship from the outset; On the flip
side, it can be the beginning of a deeply acrimonious relationship given outdated contracting structures and business models
inherent in the industry



Select the most capable AND compatible 3PL partners; the right relationship dynamics will always drive more successful results



Don’t settle for the “lowest” bidder



Define your firms current state and know what measurable improvements must be made prior to beginning the supplier search



When your firm is new to outsourcing logistics, hire an expert to assist you to source and deploy 3PL capabilities which can help
your firm stay objective and broker a win-win relationship between supplier and customer

CUSTOMER FEEDBACK
As an outside expert, how did DoConnect help your firm with the global 3PL implementation?
“Their team has a very simple “what do we need to do” approach and calmly lays out the steps required to meet a goal. The key returns for us
were DoConnect’s experience in B2B (EDI) supplier integration, international trade compliance, and shipping from 3rd party warehouses direct to
our customers in foreign countries.” – Global Project Manager

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3PL Global Transformation

  • 1. 3PL Global Transformation CONTROL YOUR DESTINY BY FORGING LASTING PARTNERSHIPS www.doconnect.com
  • 2. Background Mid size Broadcast & Media Manufacturer:  Too many spares inventory carrying locations (30)  Lack of unified, global inventory visibility  Long spare parts order fulfillment lead times (30+ days)  Excessive expedited shipping costs and Customs delays  Lack of global strategy to fulfill spares to worldwide customer base  Difficult to measure progress given lack of data, standards and multiple ERP platforms BEFORE CUSTOMER OBJECTIVE: Standardize and integrate all inventories, locations and systems to drive overall business efficiencies, reduce costs while maximizing inventory service levels
  • 3. Transformation Progress achieved over 18 months: AFTER  Competitive RFP, logistics supplier selection and implementation  Inventory consolidation from 30 inventory carrying locations to three 3PL managed Regional Distribution Centers in the United States, Singapore and the Netherlands. (44% inventory reduction)  B2B supplier systems integration to automate order fulfillment and reverse logistics transactions through electronic processing (100% global inventory visibility)  Spare parts fulfillment (24x7) capability in Americas, APAC and EMEA regions  Next Business Day delivery to US and EU customers sourced from closest Regional Distribution Center. 2-5 day delivery to 93% of remaining destination countries MANUFACTURER’S CUSTOMER FEEDBACK: “Since the switch to 3PL fulfillment we have seen a dramatic improvement in your ability to dispatch spare parts to meet our broadcasting needs. It is amazing how fast you can have a spare part in our hands. You guys are the best in the industry in this area!!”
  • 4. Reflections  The selection process is the ideal time to create a wildly successful logistics outsourcing relationship from the outset; On the flip side, it can be the beginning of a deeply acrimonious relationship given outdated contracting structures and business models inherent in the industry  Select the most capable AND compatible 3PL partners; the right relationship dynamics will always drive more successful results  Don’t settle for the “lowest” bidder  Define your firms current state and know what measurable improvements must be made prior to beginning the supplier search  When your firm is new to outsourcing logistics, hire an expert to assist you to source and deploy 3PL capabilities which can help your firm stay objective and broker a win-win relationship between supplier and customer CUSTOMER FEEDBACK As an outside expert, how did DoConnect help your firm with the global 3PL implementation? “Their team has a very simple “what do we need to do” approach and calmly lays out the steps required to meet a goal. The key returns for us were DoConnect’s experience in B2B (EDI) supplier integration, international trade compliance, and shipping from 3rd party warehouses direct to our customers in foreign countries.” – Global Project Manager