This document is a process map showing the interaction between the main processes within the company's quality management system. The processes are divided into management processes, customer-oriented processes, and supporting processes. The management processes include management review, business planning, and data analysis. Customer-oriented processes focus on meeting customer needs and requirements. Supporting processes underpin the management and customer-oriented processes, and include areas such as manufacturing, quality assurance, maintenance, and purchasing.

1. QUALITY SYSTEM MANUAL
Document No. QSM 3D
Revision No. 00
PROCESS MAPPING
Revision Date 10.05.2010
Number of Page 1 of 1
Management
Processes
Customer
Oriented
Processes
C
u
s
t
o
m
e
r
C
u
s
t
o
m
e
r
Supporting
Processes
Control of NC Products (QSP MR 04), Corrective action & Preventive action (QSP MR 06) Including Customer Complaint Handling
HR
&
Training
QSP
HR
01
Control
of
monitoring
&
measuring
equipments
QSP
QUA
04
Internal
Audit
QSP
MR
03
Continual
Improvement
QSP
MR
05
Customer
Satisfaction
QSM/8.2.1
Management & Business Planning
QSM /05
Management Review
QSP MR 02
Data Analysis
QSM/8.4
Sales
QSP SAL 01
Manufacturing
(Injection Molding,
Annealing)
QSP PRD 01
Monitoring &
Measurement of
Product
QSP QUA 02, 03
Stores - Dispatch
QSP STR 01
Quality Management System
Maintenance
QSP
MNT
01
Incoming Product
Quality
QSP QUA 01
Supplier
Selection
&
Purchasing
QSP
PUR
01,
02
Process
Design (NPD)
QSP NPD 01
Stores - RM
QSP STR 01

2. QUALITY SYSTEM MANUAL
Document No. QSM 3D
Revision No. 00
PROCESS MAPPING
Revision Date 10.05.2010
Number of Page 1 of 1