11. The century-old framework of local government-
centralized, compartmentalized bureaucracies
that jealously guard information and adhere to
strict work rules-is frustrating and disappointing
its constituents, whose trust in government is at
an all-time low. The bureaucracy orients itself to
performing and measuring activities rather than
solutions to problems.
THE RESPONSIVE CITY
ENGAGING CUMMUNITIES THROUGH
DATA-SMART GOVERNANCE