1. EMEA Outbound Dialer Systems
Markets
N759-76
July 2010

2. Table of Contents
1. Summary of Major Findings Slide
1. Introduction 10
2. Scope and Methodology 13
3. Market Definitions 16
4. Market Trends 19
5. Pricing Trends 26
6. Market Engineering Measurements 28
7. Market Challenges 30
8. Market Drivers 35
9. Market Restraints 40
© 2010 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of
it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
N759-76 2

3. Table of Contents (Contd…)
2. Market Analysis Slide
1. Revenue Contribution by Country/Region 46
2. Revenue Forecast – EMEA 47
3. Revenue Forecast – United Kingdom 49
4. Revenue Forecast – Germany 51
5. Revenue Forecast – France 53
6. Revenue Forecast – Spain 55
7. Revenue Forecast – Italy 57
8. Revenue Forecast – Portugal 59
9. Revenue Forecast – Benelux 61
10. Revenue Forecast – Scandinavia 63
11. Revenue Forecast – Eastern Europe and Russia 65
12. Revenue Forecast – Rest-of-Europe 67
13. Revenue Forecast – Middle East and Africa 69
© 2010 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of
it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
N759-76 3

4. Table of Contents (Contd…)
3. Competitive Analysis Slide
1. Market Share By Vendor 72
2. Products Offered in EMEA in 2009 74
3. Vendor Profiles 75
1. Aastra Technologies 76
2. Alcatel-Lucent 77
3. Altitude Software 78
4. Aspect Software 80
5. Avaya 84
6. Cisco Systems 87
7. Cosmocom 90
8. Interactive Intelligence 93
9. Noble Systems 96
10. Oracle 98
11. Siemens Enterprise Communications 99
© 2010 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of
it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
N759-76 4

5. Table of Contents (Contd…)
3. Strategic Recommendations Slide
Strategic Growth Recommendations 102
4. About Frost & Sullivan 107
© 2010 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of
it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
N759-76 5

6. List of Figures
Slide
Outbound Dialer Systems Market: Impact of Top Industry Challenges (EMEA), 2010-2016 31
Outbound Dialer Market: Market Drivers Ranked in Order of Impact (EMEA), 2010-2016 36
Outbound Dialer Market: Market Restraints Ranked in Order of Impact (EMEA), 2010-2016 41
Outbound Dialer Systems Market: Revenue, CAGR, Revenue Contribution (EMEA) 2009-2016 47
Outbound Dialer Systems Market: Revenue Forecasts (EMEA), 2008-2016 48
Outbound Dialer Systems Market: Revenue Forecasts (UK), 2008-2016 50
Outbound Dialer Systems Market: Revenue Forecasts (Germany), 2008-2016 52
Outbound Dialer Systems Market: Revenue Forecasts (France), 2008-2016 54
Outbound Dialer Systems Market: Revenue Forecasts (Spain), 2008-2016 56
Outbound Dialer Systems Market: Revenue Forecasts (Italy), 2008-2016 58
Outbound Dialer Systems Market: Revenue Forecasts (Portugal), 2008-2016 60
Outbound Dialer Systems Market: Revenue Forecasts (Benelux), 2008-2016 62
Outbound Dialer Systems Market: Revenue Forecasts (Scandinavia), 2008-2016 64
Outbound Dialer Systems Market: Revenue Forecasts (Eastern Europe and Russia), 2008-2016 66
Outbound Dialer Systems Market: Revenue Forecasts (Rest-of-Europe), 2008-2016 68
Outbound Dialer Systems Market: Revenue Forecasts (Middle East and Africa), 2008-2016 70
Outbound Dialer Systems Market: Company Market Share by Revenues (EMEA), 2009 73
Outbound Dialer Systems Market: Products Offered by Major Vendors (EMEA), 2009 75
© 2010 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of
it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
N759-76 6

7. List of Charts
Slide
Outbound Dialer Systems Market: Market Engineering Measurements (EMEA), 2009 30
Outbound Dialer Systems Market: Revenue Forecasts (EMEA), 2008-2016 49
Outbound Dialer Systems Market: Revenue Forecasts (UK), 2008-2016 51
Outbound Dialer Systems Market: Revenue Forecasts (Germany), 2008-2016 53
Outbound Dialer Systems Market: Revenue Forecasts (France), 2008-2016 55
Outbound Dialer Systems Market: Revenue Forecasts (Spain), 2008-2016 57
Outbound Dialer Systems Market: Revenue Forecasts (Italy), 2008-2016 59
Outbound Dialer Systems Market: Revenue Forecasts (Portugal), 2008-2016 61
Outbound Dialer Systems Market: Revenue Forecasts (Benelux), 2008-2016 63
Outbound Dialer Systems Market: Revenue Forecasts (Scandinavia), 2008-2016 65
Outbound Dialer Systems Market: Revenue Forecasts (Eastern Europe and Russia), 2008-2016 67
Outbound Dialer Systems Market: Revenue Forecasts (Rest-of-Europe), 2008-2016 69
Outbound Dialer Systems Market: Revenue Forecasts (Middle East and Africa), 2008-2016 71
Outbound Dialer Systems Market: Company Market Share by Revenues (EMEA), 2009 74
© 2010 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of
it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
N759-76 7

8. myfrost@frost.com
© 2010 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of
it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan. http://www.frost.com
N759-76 8