SAPCLE Corporate Profile - An Enterprise Application Services Partner of Cho...SAPCLE Technologies
SAPCLE is an enterprise applications services partner specializing in SAP, Oracle, Hyperion, Siebel and BI. It offers consulting, implementation, upgrades, technical development, support services and outsourcing. SAPCLE aims to be customer-centric and provides flexible, accessible and easy to work with services. It has expertise across various technologies and enterprise applications. SAPCLE has a global presence and serves a wide range of clients across industries.
The life and annuity industry is showing overall growth in Q1 2008. Mergers and acquisitions are expected to increase as companies seek economies of scale. Product focus is shifting to more investment-oriented variable products. Regulatory oversight is increasing and complicating this shift. Advances in risk management and client segmentation technologies are a priority alongside developing web services to meet different generational expectations.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses how customer service has become the main differentiator for financial services companies in today's competitive landscape. It outlines several components of an effective customer service operation, including having one accountable leader, cross-training staff, focusing on quality and fast resolution, workforce management, and expanding self-service options. Developing strong customer service is positioned as critical for companies to succeed going forward.
This newsletter article discusses how leadership inaction has become a problem in many organizations. It provides examples of leadership inaction such as unaddressed personnel problems, ignored product lines, and antiquated systems. The article argues that leadership effectiveness has deteriorated, costing the industry profits every day. It calls for leaders to identify areas of inaction within their organizations in order to take action that enables growth and profitability.
The newsletter discusses various topics related to business processes and improvement. It shares a story about a process redesign project where challenging long-held assumptions about why certain processes existed led to discovering they no longer served a purpose. An executive used a parable about turkey wings to illustrate how obsolete practices can persist simply due to tradition rather than logic. The newsletter advocates regularly questioning processes to identify opportunities for improvement and remaining competitive.
This newsletter article discusses the importance of adapting to change by becoming a learner rather than relying on past knowledge. It notes that the business environment is undergoing rapid technological, social, political, and economic changes. To succeed, leaders must pursue new knowledge and practices rather than sticking to existing approaches. The article highlights an example of a company owner who learned from mistakes as he adapted his father's business to a new context. It concludes that to manage change, leaders must question current practices, understand issues below the surface, and prepare for challenges ahead.
Surround yourself with ambitious people who will help you achieve your goals. Maintain a positive attitude and believe in your ideas, as others will then believe in you. Stay determined and keep trying after failures, as great things don't happen every day but every day provides opportunities.
SAPCLE Corporate Profile - An Enterprise Application Services Partner of Cho...SAPCLE Technologies
SAPCLE is an enterprise applications services partner specializing in SAP, Oracle, Hyperion, Siebel and BI. It offers consulting, implementation, upgrades, technical development, support services and outsourcing. SAPCLE aims to be customer-centric and provides flexible, accessible and easy to work with services. It has expertise across various technologies and enterprise applications. SAPCLE has a global presence and serves a wide range of clients across industries.
The life and annuity industry is showing overall growth in Q1 2008. Mergers and acquisitions are expected to increase as companies seek economies of scale. Product focus is shifting to more investment-oriented variable products. Regulatory oversight is increasing and complicating this shift. Advances in risk management and client segmentation technologies are a priority alongside developing web services to meet different generational expectations.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses how customer service has become the main differentiator for financial services companies in today's competitive landscape. It outlines several components of an effective customer service operation, including having one accountable leader, cross-training staff, focusing on quality and fast resolution, workforce management, and expanding self-service options. Developing strong customer service is positioned as critical for companies to succeed going forward.
This newsletter article discusses how leadership inaction has become a problem in many organizations. It provides examples of leadership inaction such as unaddressed personnel problems, ignored product lines, and antiquated systems. The article argues that leadership effectiveness has deteriorated, costing the industry profits every day. It calls for leaders to identify areas of inaction within their organizations in order to take action that enables growth and profitability.
The newsletter discusses various topics related to business processes and improvement. It shares a story about a process redesign project where challenging long-held assumptions about why certain processes existed led to discovering they no longer served a purpose. An executive used a parable about turkey wings to illustrate how obsolete practices can persist simply due to tradition rather than logic. The newsletter advocates regularly questioning processes to identify opportunities for improvement and remaining competitive.
This newsletter article discusses the importance of adapting to change by becoming a learner rather than relying on past knowledge. It notes that the business environment is undergoing rapid technological, social, political, and economic changes. To succeed, leaders must pursue new knowledge and practices rather than sticking to existing approaches. The article highlights an example of a company owner who learned from mistakes as he adapted his father's business to a new context. It concludes that to manage change, leaders must question current practices, understand issues below the surface, and prepare for challenges ahead.
Surround yourself with ambitious people who will help you achieve your goals. Maintain a positive attitude and believe in your ideas, as others will then believe in you. Stay determined and keep trying after failures, as great things don't happen every day but every day provides opportunities.
20140826 I&T Webinar_The Proliferation of Data - Finding Meaning Amidst the N...Steven Callahan
Joint presentation with I&T's covering the proliferation of data available to insurance companies today and a high level view of searching for value and leveraging the relevant and useful buried in all of the trivia.
201005 LOMA CFO Inforum: State of the Insurance IndustrySteven Callahan
Overview of the key drivers and economics influencing the insurance industry in the coming years. Major trends in products, distribution, and service discussed.
Reviews the importance of the claims payment process and how that moment of truth can define the competitive advantage of an insurance company. Focus is on how understanding and improving the process of claims payment benefits market share and organic growth.
201308 Insurance And Technology Webinar: Upgrading Financial SystemsSteven Callahan
Webinar on the reasons for upgrading financial systems, which are often left behind with the focus on customer facing administration and distribution management systems. Yet regulations are forcing companies to look at the benefits of upgrading their financial systems.
201406 IASA: Analytics Maturity - Unlocking The Business ImpactSteven Callahan
Overview of how experienced insurers are finally unlocking the business value of analytics to strengthen financial results through improved underwriting, better pricing, agent enablement, enhanced risk management, and targeted cost reductions and how analytics maturity and a roadmap increases the odds of success.
201207 Tech Decisions: 5 Keys to Fast Successful New Deployments.pdfSteven Callahan
Article reviews how to deal with the deluge of new technological options and the aspects of a strategy for quick, high quality implementations of emerging technologies. Based on company success stories, article lays out what will work.
20140408 LOMA Life Insurance Conference: STP More Than Just A Tweak To Your O...Steven Callahan
Provides an overview of what may be achieved through the digitalization of new business processing and the implementation of straight-through processing including the digital delivery of life insurance policies.
201307 Nolan QNL: Game-Changers - Big Data AnalyticsSteven Callahan
How is big data and the use of analytics altering insurance company risk management and operations? What are the key factors to successfully integrating and using the deluge of new information and tools.
201309 LOMA Policyowner Service and Contact Center WorkshopSteven Callahan
Presentation to insurance service leaders on service and contact center opportunities to provide competitive differentiation as well as summary results of a recent short survey on contact center challenges.
201201 Nolan Newsletter: Industry Trends - A Closer LookSteven Callahan
This document summarizes the challenges facing the life and annuity insurance industry in 2012, including continued economic uncertainty, low interest rates, and increased regulation. It recommends that companies focus on innovation, global opportunities, new product solutions, alternative distribution channels, improved customer service, and rigorous investment of resources. Facing these difficulties, the industry's greatest challenge is innovatively changing how insurance is communicated, sold, and serviced for the future.
201202 Insurance News Network: CIO Stepping Stones to SuccessSteven Callahan
The document discusses the role of the CIO and how they can create value for their organization. It summarizes a study that found CIOs focus primarily on cost reduction and efficiency. However, the author argues CIOs should play a more strategic role, focusing on innovation and disruption. To truly succeed, CIOs need a deep understanding of both business and technology so they can champion initiatives that blend new technologies with business needs. They must act as translators who leverage emerging technologies to generate unique solutions and competitive advantages for their organization.
Article discussing longer term implications of the current challenges facing the industry and likely structural changes that will occur over time. Technology, talent management, operations and service differentiation are all discussed.
The document announces a webinar titled "The Analytics Gold Rush: Mountains of Data, Hidden Profits" that will discuss how insurance companies can leverage large amounts of fragmented data through analytics to gain strategic insights and generate sustainable profits. It will provide examples of how carriers are using sophisticated analytics to improve pricing, identify growth opportunities, customize offerings, and incorporate external data. Attendees will learn new areas where analytics are adding value, operational and strategic benefits, results from an executive survey, and tactics to generate measurable returns from analytics.
Quick interview discussing most effective way to start leveraging the power available in analytics and big data. Discusses key points on how to successful gain traction integrating analytics into the decision making process.
201204 Nolan QNL: Life and Annuity Industry OutlookSteven Callahan
An abbreviated version of the industry forecast for 2012 pointing out the highlights of key issues, strategies, areas needing focus, and likely structural changes.
201205 Property Casualty 360: TMI is Never BadSteven Callahan
Quoted several times in article on the value of information and how the industry is unlikely to ever get too much. Information is critical so insurance decision making; managing it is becoming far more difficult.
20140826 I&T Webinar_The Proliferation of Data - Finding Meaning Amidst the N...Steven Callahan
Joint presentation with I&T's covering the proliferation of data available to insurance companies today and a high level view of searching for value and leveraging the relevant and useful buried in all of the trivia.
201005 LOMA CFO Inforum: State of the Insurance IndustrySteven Callahan
Overview of the key drivers and economics influencing the insurance industry in the coming years. Major trends in products, distribution, and service discussed.
Reviews the importance of the claims payment process and how that moment of truth can define the competitive advantage of an insurance company. Focus is on how understanding and improving the process of claims payment benefits market share and organic growth.
201308 Insurance And Technology Webinar: Upgrading Financial SystemsSteven Callahan
Webinar on the reasons for upgrading financial systems, which are often left behind with the focus on customer facing administration and distribution management systems. Yet regulations are forcing companies to look at the benefits of upgrading their financial systems.
201406 IASA: Analytics Maturity - Unlocking The Business ImpactSteven Callahan
Overview of how experienced insurers are finally unlocking the business value of analytics to strengthen financial results through improved underwriting, better pricing, agent enablement, enhanced risk management, and targeted cost reductions and how analytics maturity and a roadmap increases the odds of success.
201207 Tech Decisions: 5 Keys to Fast Successful New Deployments.pdfSteven Callahan
Article reviews how to deal with the deluge of new technological options and the aspects of a strategy for quick, high quality implementations of emerging technologies. Based on company success stories, article lays out what will work.
20140408 LOMA Life Insurance Conference: STP More Than Just A Tweak To Your O...Steven Callahan
Provides an overview of what may be achieved through the digitalization of new business processing and the implementation of straight-through processing including the digital delivery of life insurance policies.
201307 Nolan QNL: Game-Changers - Big Data AnalyticsSteven Callahan
How is big data and the use of analytics altering insurance company risk management and operations? What are the key factors to successfully integrating and using the deluge of new information and tools.
201309 LOMA Policyowner Service and Contact Center WorkshopSteven Callahan
Presentation to insurance service leaders on service and contact center opportunities to provide competitive differentiation as well as summary results of a recent short survey on contact center challenges.
201201 Nolan Newsletter: Industry Trends - A Closer LookSteven Callahan
This document summarizes the challenges facing the life and annuity insurance industry in 2012, including continued economic uncertainty, low interest rates, and increased regulation. It recommends that companies focus on innovation, global opportunities, new product solutions, alternative distribution channels, improved customer service, and rigorous investment of resources. Facing these difficulties, the industry's greatest challenge is innovatively changing how insurance is communicated, sold, and serviced for the future.
201202 Insurance News Network: CIO Stepping Stones to SuccessSteven Callahan
The document discusses the role of the CIO and how they can create value for their organization. It summarizes a study that found CIOs focus primarily on cost reduction and efficiency. However, the author argues CIOs should play a more strategic role, focusing on innovation and disruption. To truly succeed, CIOs need a deep understanding of both business and technology so they can champion initiatives that blend new technologies with business needs. They must act as translators who leverage emerging technologies to generate unique solutions and competitive advantages for their organization.
Article discussing longer term implications of the current challenges facing the industry and likely structural changes that will occur over time. Technology, talent management, operations and service differentiation are all discussed.
The document announces a webinar titled "The Analytics Gold Rush: Mountains of Data, Hidden Profits" that will discuss how insurance companies can leverage large amounts of fragmented data through analytics to gain strategic insights and generate sustainable profits. It will provide examples of how carriers are using sophisticated analytics to improve pricing, identify growth opportunities, customize offerings, and incorporate external data. Attendees will learn new areas where analytics are adding value, operational and strategic benefits, results from an executive survey, and tactics to generate measurable returns from analytics.
Quick interview discussing most effective way to start leveraging the power available in analytics and big data. Discusses key points on how to successful gain traction integrating analytics into the decision making process.
201204 Nolan QNL: Life and Annuity Industry OutlookSteven Callahan
An abbreviated version of the industry forecast for 2012 pointing out the highlights of key issues, strategies, areas needing focus, and likely structural changes.
201205 Property Casualty 360: TMI is Never BadSteven Callahan
Quoted several times in article on the value of information and how the industry is unlikely to ever get too much. Information is critical so insurance decision making; managing it is becoming far more difficult.
The property and casualty insurance industry has seen declining profits in recent years due to lower investment returns and high claims costs. Fraud represents a significant portion of claims costs, estimated at $30 billion annually in the US alone. Predictive analytics can help insurers more efficiently identify fraudulent claims, recover costs through subrogation, optimize staff scheduling, and improve loss reserving. Early adopters of predictive analytics in claims processing are seeing returns of over 100% and improved customer retention compared to companies that have not adopted these techniques.
201207 Insurance and Technology: Next Gen Mobile Strategies Table StakesSteven Callahan
Article on how companies not joining in rolling out strategies for leveraging mobile technology may end up at a competitive disadvantage. Discussion of key factors associated with mobile strategies and why all companies should be looking at ways to leverage.
The document summarizes the top 10 technology stories from the first half of 2012 according to PropertyCasualty360.com and Tech Decisions magazine. These stories range from the role of Chief Information Officers in transforming insurance companies and using big data, to the importance of claims technology and whether personal auto insurance will still exist in a changing technological world. The slideshow highlights how technology is impacting insurers' business operations and their need to adapt their processes and systems to remain competitive.
201210 Insurance and Technology: Changing Times- How CIO's Can Increase Influ...Steven Callahan
Contributor to an article following Elite 8 winner announcements discussing how CIO's can increase their strategic influence and better enable their organizations to realize the benefits from technology.
201210 Insurance and Technology: Elite 8 CommitteeSteven Callahan
Recognition by Insurance and Technology as a member of the advisory board for their annual Elite 8 CIO awards. The Nolan Company's nominee, Brian LeClaire, was one of the winners.