This document discusses the attributes of an exceptional professional. It defines professionalism as conduct or qualities that characterize a profession or professional person. A professional is someone whose work requires special training, has qualities like effectiveness and skill, and involves a high level of education. The document then lists 20 attributes that characterize an exceptional professional, including appearance, demeanor, reliability, competence, ethics, poise, communication skills, and adaptability. It provides a short fable as an example of the importance of accountability and shares that professionals network through social connections. The document promotes continuous self-improvement through small, consistent changes over time.