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Корпоративная



                               2.0
                   социальная
                   ответственность


Thursday, July 16, 2009
Изменения
                          Пользователи Рунета
                          все больше времени в
                          социальных сетях
                          05/2009 - 6,6 часов
                             Запрос на
                             прозрачность со
                             стороны компаний
                             и присутствие в
                             социальных медиа

Thursday, July 16, 2009
Модель коммуникации
                          БЫЛО:                  СТАЛО:




                   Сообщение      Аудитория     Сообщение Аудитория




                                              Социальные медиа

Thursday, July 16, 2009
Возможности
                Social Media представляют
                широкие возможности:

                • Таргетинг
                • Мониторинг
                • Аналитика и оценка
                • Unlimited distribution


Thursday, July 16, 2009
Принципы коммуникации

              Основы работы в
              социальных медиа:

              • Открытость
              • Двусторонняя
              коммуникация
              • Персонализация
              • Неформальность


Thursday, July 16, 2009
Западный опыт
               McDonalds

               Блог -
               открытая
               площадка для
               дискуссии

               Ведет вице-
               президент


                              http://www.crmcdonalds.com



Thursday, July 16, 2009
Западный опыт
               Intel

               Блог - более
               15 авторов

               Обмен
               идеями

               Обратная
               связь


                              http://blogs.intel.com/csr/



Thursday, July 16, 2009
Западный опыт

               GE

               Вовлечение
               пользователей в
               коммуникацию

               Augmented
               reality



                                 http://ge.ecomagination.com/smartgrid/



Thursday, July 16, 2009
Carrotmob.org
              Управление КСО

              Пользователи
              заставляют
              бизнес меняться

              Потребительское   Итоги
              поощрение         $10000 за 3 часа
                                Переоборудование магазина -
                                снижение потребления
                                электроэнергии

Thursday, July 16, 2009
Инструменты

               • Блоги
               • Социальные
               сети
               • Микроблоги
               • Мультимедиа
               (видео,
               подкасты)




Thursday, July 16, 2009
Блоги




                          http://www.crmcdonalds.com/publish/csr/home/_blog.html



Thursday, July 16, 2009
Социальные сети

              Работа в
              существующих
              сообществах

              Создание
              собственных
              сетей




                             http://www.csrwire.com


Thursday, July 16, 2009
Микроблоги
              Рейтинг
              wefollow.com


              118
              аккаунтов
              91 488
              фолловеров


                             http://wefollow.com/twitter/csr



Thursday, July 16, 2009
Мультимедиа
                          6370 видео
                          по запросу CSR




                          http://www.youtube.com/results?search_query=csr




Thursday, July 16, 2009
Корпоративная социальная
                    ответственность 2.0
                    лучший западный опыт и новые идеи




                    Михаил Гейшерик
                    Руководитель отдела по работе
                    с социальными медиа
                    +7 495 789 4527
                    info@grape.ru




Thursday, July 16, 2009

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КСО 2.0

  • 1. Корпоративная 2.0 социальная ответственность Thursday, July 16, 2009
  • 2. Изменения Пользователи Рунета все больше времени в социальных сетях 05/2009 - 6,6 часов Запрос на прозрачность со стороны компаний и присутствие в социальных медиа Thursday, July 16, 2009
  • 3. Модель коммуникации БЫЛО: СТАЛО: Сообщение Аудитория Сообщение Аудитория Социальные медиа Thursday, July 16, 2009
  • 4. Возможности Social Media представляют широкие возможности: • Таргетинг • Мониторинг • Аналитика и оценка • Unlimited distribution Thursday, July 16, 2009
  • 5. Принципы коммуникации Основы работы в социальных медиа: • Открытость • Двусторонняя коммуникация • Персонализация • Неформальность Thursday, July 16, 2009
  • 6. Западный опыт McDonalds Блог - открытая площадка для дискуссии Ведет вице- президент http://www.crmcdonalds.com Thursday, July 16, 2009
  • 7. Западный опыт Intel Блог - более 15 авторов Обмен идеями Обратная связь http://blogs.intel.com/csr/ Thursday, July 16, 2009
  • 8. Западный опыт GE Вовлечение пользователей в коммуникацию Augmented reality http://ge.ecomagination.com/smartgrid/ Thursday, July 16, 2009
  • 9. Carrotmob.org Управление КСО Пользователи заставляют бизнес меняться Потребительское Итоги поощрение $10000 за 3 часа Переоборудование магазина - снижение потребления электроэнергии Thursday, July 16, 2009
  • 10. Инструменты • Блоги • Социальные сети • Микроблоги • Мультимедиа (видео, подкасты) Thursday, July 16, 2009
  • 11. Блоги http://www.crmcdonalds.com/publish/csr/home/_blog.html Thursday, July 16, 2009
  • 12. Социальные сети Работа в существующих сообществах Создание собственных сетей http://www.csrwire.com Thursday, July 16, 2009
  • 13. Микроблоги Рейтинг wefollow.com 118 аккаунтов 91 488 фолловеров http://wefollow.com/twitter/csr Thursday, July 16, 2009
  • 14. Мультимедиа 6370 видео по запросу CSR http://www.youtube.com/results?search_query=csr Thursday, July 16, 2009
  • 15. Корпоративная социальная ответственность 2.0 лучший западный опыт и новые идеи Михаил Гейшерик Руководитель отдела по работе с социальными медиа +7 495 789 4527 info@grape.ru Thursday, July 16, 2009