Mr. XYZ is the manager of the sales department at ABC Bank. He oversees a team of 4 sales associates, 2 callers, and 3 sales executives at a branch located in a posh area of the city with high net-worth individual customers and daily foot traffic of 2000 people. However, the global financial crisis has impacted the banking industry, with major banks going bankrupt and public confidence declining. Banks now face strong competition for new clients and loans have dried up, making it difficult for managers and executives to justify their jobs and salaries.