The document provides an overview of customer relationship management at Big Bazaar, an Indian retail chain. It discusses trends in the Indian retail industry, including the rise of organized retail and department stores. It also analyzes factors affecting retail marketing such as government policies, consumer behavior, real estate development, and manufacturers. Overall, the document outlines how Big Bazaar manages customer relationships in the context of the evolving Indian retail sector.
This document provides an abstract and contents section for a project on the effectiveness of the retailing mix at Big Bazaar. The abstract discusses how retailers must pursue policies to achieve objectives, with their retailing mix being their marketing strategy. It also discusses how retailing is economically significant by generating revenue, encouraging investment, and creating employment. The contents section outlines that the introduction will discuss the background and significance of studying retailing mixes. It will also cover Big Bazaar's company profile and introduce the retail industry. The methodology, analysis, summary, and bibliography are also included.
International management of future group ppthiteshkrohra
Future Group is a large Indian retailer established in 1994 with a vision to provide diverse retail and business services. It operates over 16 million square feet of retail space in 73 cities across India. Future Group's core business is retail, along with business process outsourcing, new media, security, and construction. Big Bazaar is Future Group's flagship hypermarket brand, applying a "selling concept" to attract customers with large product selections and promotional offers. Customer research found that staff could improve support and that some customers were unaware of special offers.
The document provides a summary of a customer satisfaction survey conducted at Big Bazaar stores in Noida and New Delhi. Some key findings from the survey include:
- Most customers (69%) reported visiting Big Bazaar frequently.
- The majority (80%) of customers reported being satisfied or fully satisfied with the product information provided by employees.
- However, 24% of customers were dissatisfied with the quality of some Big Bazaar products.
- Many customers (38%) felt the store layout could be improved to make products easier to find.
- The billing process received positive feedback, though some wanted more payment options.
- The most common services that could be improved were parking availability (47%)
This document is a research project report submitted by MD Irshad to fulfill requirements for a Master of Business Administration degree. The report is on a study of consumer buying behavior and factors affecting buying behavior. It includes a student declaration, certificate from the supervisor, acknowledgements, table of contents, and introduction section which outlines the objectives, scope and importance of the study. The study focuses on analyzing and evaluating the buying behavior of customers at Big Bazaar stores in Bokaro, India.
This document provides an overview of retailing as an introduction to the subject. It discusses the meaning and functions of retailing, as well as its economic significance and key trends. Retailing involves buying goods in bulk and selling them in smaller quantities to final consumers. The functions of retailers include providing assortment, breaking bulk, inventory holding, and services. Retailing is a large and growing segment of the economy that provides employment and business opportunities. Major trends in retail include greater diversity of retailers, industry concentration, globalization, and the use of multiple channels to interact with customers.
The document provides an executive summary of a market study conducted on stationery products in Pune for ITC Ltd. The objectives were to understand ITC's Classmate brand position and availability, assess competitor brands, and determine retailer preferences, quality perceptions, and satisfaction levels. Primary data was collected through retailer surveys in Pune, while secondary sources included company brochures and the internet. Analysis of the data identified areas where Classmate was not available, allowing competitors to capitalize. Limitations included a small sample size due to time constraints. The conclusion and suggestions aimed to match the project objectives and provide recommendations to improve Classmate availability in retail outlets.
The document provides an overview of customer relationship management at Big Bazaar, an Indian retail chain. It discusses trends in the Indian retail industry, including the rise of organized retail and department stores. It also analyzes factors affecting retail marketing such as government policies, consumer behavior, real estate development, and manufacturers. Overall, the document outlines how Big Bazaar manages customer relationships in the context of the evolving Indian retail sector.
This document provides an abstract and contents section for a project on the effectiveness of the retailing mix at Big Bazaar. The abstract discusses how retailers must pursue policies to achieve objectives, with their retailing mix being their marketing strategy. It also discusses how retailing is economically significant by generating revenue, encouraging investment, and creating employment. The contents section outlines that the introduction will discuss the background and significance of studying retailing mixes. It will also cover Big Bazaar's company profile and introduce the retail industry. The methodology, analysis, summary, and bibliography are also included.
International management of future group ppthiteshkrohra
Future Group is a large Indian retailer established in 1994 with a vision to provide diverse retail and business services. It operates over 16 million square feet of retail space in 73 cities across India. Future Group's core business is retail, along with business process outsourcing, new media, security, and construction. Big Bazaar is Future Group's flagship hypermarket brand, applying a "selling concept" to attract customers with large product selections and promotional offers. Customer research found that staff could improve support and that some customers were unaware of special offers.
The document provides a summary of a customer satisfaction survey conducted at Big Bazaar stores in Noida and New Delhi. Some key findings from the survey include:
- Most customers (69%) reported visiting Big Bazaar frequently.
- The majority (80%) of customers reported being satisfied or fully satisfied with the product information provided by employees.
- However, 24% of customers were dissatisfied with the quality of some Big Bazaar products.
- Many customers (38%) felt the store layout could be improved to make products easier to find.
- The billing process received positive feedback, though some wanted more payment options.
- The most common services that could be improved were parking availability (47%)
This document is a research project report submitted by MD Irshad to fulfill requirements for a Master of Business Administration degree. The report is on a study of consumer buying behavior and factors affecting buying behavior. It includes a student declaration, certificate from the supervisor, acknowledgements, table of contents, and introduction section which outlines the objectives, scope and importance of the study. The study focuses on analyzing and evaluating the buying behavior of customers at Big Bazaar stores in Bokaro, India.
This document provides an overview of retailing as an introduction to the subject. It discusses the meaning and functions of retailing, as well as its economic significance and key trends. Retailing involves buying goods in bulk and selling them in smaller quantities to final consumers. The functions of retailers include providing assortment, breaking bulk, inventory holding, and services. Retailing is a large and growing segment of the economy that provides employment and business opportunities. Major trends in retail include greater diversity of retailers, industry concentration, globalization, and the use of multiple channels to interact with customers.
The document provides an executive summary of a market study conducted on stationery products in Pune for ITC Ltd. The objectives were to understand ITC's Classmate brand position and availability, assess competitor brands, and determine retailer preferences, quality perceptions, and satisfaction levels. Primary data was collected through retailer surveys in Pune, while secondary sources included company brochures and the internet. Analysis of the data identified areas where Classmate was not available, allowing competitors to capitalize. Limitations included a small sample size due to time constraints. The conclusion and suggestions aimed to match the project objectives and provide recommendations to improve Classmate availability in retail outlets.
This document provides an overview of industrial marketing environments. It begins by defining industrial marketing and explaining that it involves the marketing of products and services to business organizations. It then discusses the importance of understanding the industrial marketing environment for managers. It outlines the different types of industrial marketing environments, including the micro environment of suppliers, distributors, competitors, and publics, as well as the macro environment factors such as economic, social, political, and technological conditions. It also describes different types of industrial customers and business buying situations. Finally, it discusses the concepts of market segmentation and different ways to segment industrial markets geographically, demographically, and based on customer behaviors.
Final report on Consumer Buying Behavior and Factors Affecting their Buying B...Pran Mahato
This document is a project report submitted by Pran Kumar Mahato to the Central University of Jharkhand in partial fulfillment of an Integrated Master of Business Administration degree. The report studies consumer buying behavior and factors affecting buying behavior at Big Bazaar in Bokaro, India. It includes sections on objectives, scope, importance, company profile, literature review, research methodology, analysis and evaluation, recommendations, and conclusions. The report was conducted under the guidance of Shikha Sharma, an HR executive at Big Bazaar.
This document provides a project report on the retail industry and strategies developed by major players. It includes sections on objectives, executive summary, organization overview, research methodology, data analysis, conclusions, suggestions, and limitations. It discusses the evolution of the Indian retail industry, key challenges such as location, merchandise, pricing, and target audiences. It also covers different types of Indian retail like malls, specialty stores, discount stores, and factors driving growth in the organized retail sector in India.
A study of consumer perception on big bazaarProjects Kart
The document provides an overview of the retail industry in India. It discusses the liberalization of the Indian economy in the 1990s which opened the door for large retail players. It defines retailing as the activities involved in selling goods or services directly to final consumers. The objectives, scope and research methodology of a study on consumer perception of apparel brands at Big Bazaar are also outlined.
0601086 customer’s expectations and feedback analysisSupa Buoy
Hi Friends
This is supa bouy
I am a mentor, Friend for all Management Aspirants, Any query related to anything in Management, Do write me @ supabuoy@gmail.com.
I will try to assist the best way I can.
Cheers to lyf…!!!
Supa Bouy
The document provides an introduction and overview of the fashion industry in India, retailing industry in India, and Crocodile, a clothing brand. Some key points:
- The fashion industry in India has potential for growth but Indian brands have not been as recognized globally as foreign brands. Retailing is a large and growing industry in India but remains largely unorganized.
- Crocodile launched in 1907 in Singapore and has since expanded globally. It was launched in India in 1973 and operates manufacturing units in several Indian cities. It competes with other clothing brands in products like shirts, trousers, jeans and offers competitive pricing.
- The document discusses the manufacturing processes and materials used for various Crocodile products and
Big bazaar customer relationship managementAman Bansal
This document is a project report submitted by Rishi Sharma for the degree of Bachelor of Business Administration from Noida International University. The project focuses on analyzing customer relationship management practices at Big Bazaar, a large retail chain in India. It includes an introduction to CRM and its importance. It also discusses the advantages of CRM for Big Bazaar, such as providing better customer service and increasing revenues. Some challenges in implementing CRM at Big Bazaar are inaccurate product information, lack of product knowledge among sales staff, and difficulties in updating pricing and product details. The report aims to assess how CRM influences customer satisfaction levels and the store's overall success.
This document discusses research on customer buying behavior and satisfaction levels at Big Bazaar and DMart hypermarkets in India. It provides background on the changing retail landscape in India with the rise of department stores, hypermarkets, malls, and branded outlets. The study aims to understand current customer tastes, needs, and preferences when shopping at these modern retail formats. It outlines the research methodology, including primary data collection through customer and retailer surveys in four cities in Western Maharashtra, as well as secondary data collection from sources like books, journals, newspapers and the internet. The sample size of the study is 500 customers equally distributed across the four cities.
The document provides an overview of organized retail in India and describes research conducted on customer buying behavior at hypermarkets. It discusses the changing retail landscape in India with the rise of department stores, hypermarkets, malls, and branded retail outlets. The document then describes two large hypermarkets - Big Bazaar and D-Mart - and provides details on their history and product offerings. It outlines the objectives and methodology of the research, which included surveys of 500 customers at stores in four cities in Western Maharashtra. The literature review discusses previous research on customer motivations and behaviors at malls.
Customer satisfaction a study with special reference to ritu we ars at morada...malay srivastava
This document provides an introduction and table of contents for a study on customer satisfaction with a focus on Ritu Wear. The introduction gives an overview of the company profile, objectives of the study, research methodology used, and outlines that the report will analyze data collected from a survey of 50 customers at Ritu Wear's store to understand their preferences and loyalty. It also notes that interviews were conducted with additional customers at the store.
How To Start A Clothing Line?
1.1 Industry Analysis and Trends
It is very important to analyze the market conditions in order to start a business. Out of total retail stores, 64 % of the stores represent the non durable product stores. The revenues of the industry are approximately 1.3 trillion in dollars. The sales of the durable products are summed up as 757 billion dollars.
The Guide to Retail Business Planning quotes that there are sales of about $2.34 trillion which are 1.5 million more than establishment in the year 1995. The sector of non durable retailers had grown in the year 1995. It became the second largest sector in the economy. In the recent era the retail industry has faced a lot of changes. Retail industry is the domain industry of the small businesses in the economy. Small businesses represent the 75 % of retail stores. The discount stores have grown to a great extent in the recent past. Some industry analysts say that the discount stores have 3 times. The retail store like Wal-Mart is responsible for generating 1 job out of 16 new vacancies in the U.S. The retail customers of this era are much changed than the retail customers of the last decade. The perceptions, behaviors and attitudes of customers are much changed. It is need of the day to make new strategies for the businesses to deal with the new changes of he customers’ behaviors.
ACCA BSC APPLIED ACCOUNTANCY PROJECTS ,MBA UK ,USA ,MS,BBA,International Relations Projects are available
You can get MBA/BBA projects at low cost. I know all kind of referencing styles and providing projects to UK and USA students for last 6 years.
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The document discusses evaluating business ideas through market analysis. It describes several steps to evaluate ideas: 1) Determine the target market and create buyer personas, 2) Conduct market analysis to understand trends and competition, 3) Analyze competitors' strengths/weaknesses, 4) Understand own finances like costs and potential profits, 5) Get feedback from others. Conducting a thorough market analysis helps reduce risk and identify opportunities to position a business competitively by understanding customers, industries, and competitors. The analysis process involves researching the industry, identifying target customers, and assessing competition.
The Indian retail sector has traditionally consisted of small neighborhood stores but is now undergoing rapid transformation and growth. Modern retail formats like supermarkets and malls are expanding rapidly due to factors like liberalization of the economy, rising incomes, and changing consumer preferences. Organized retail makes up only 3% of an estimated $200 billion retail market in India, indicating huge growth potential. Major domestic and global retailers are looking to expand in India through various strategies like foreign direct investment or franchising.
This document summarizes a presentation made to professors by a group of students about retail strategies for Shoppers Stop, an Indian retailer. It discusses Shoppers Stop's history and operations, analyzes their strengths, weaknesses, opportunities and threats through a SWOT analysis, and provides recommendations around targeting younger customers, leveraging changing demographics, developing promotions, and exploring alternative media like mobile and online shopping.
This document summarizes a presentation made to professors by a group of students about retail strategies for Shoppers Stop, an Indian retailer. It discusses Shoppers Stop's history and operations, India's changing demographics that represent opportunities for retailers, and recommends that Shoppers Stop focus on targeting younger customers and expanding their online presence to align with increasing demand for mobile and online shopping.
Research Report On Consumer Buying Behavior In Shopping Mallpugs_rockon
This document summarizes research on consumer buying behavior in shopping malls. It discusses the need to study buying behavior to understand how consumers respond to marketing strategies. It also provides background on the growth of shopping malls in India. The research examined factors like consumer types, expenditure, frequency of visits, and satisfaction with mall services. It found that while consumers like the convenience of malls, some had negative experiences regarding safety standards, after-sales service, and long checkout queues. The objective was to conduct a comparative study of consumer behavior in retail malls.
This document provides a project report on customer preferences for choosing Big Bazaar, a large retail store. The objectives are to study customer preferences and factors affecting their choice of Big Bazaar. 80 customers were surveyed using questionnaires and interviews. The report includes an introduction to Big Bazaar, describing its profile, competitors, and future plans. A SWOT analysis is also provided. The data collected is analyzed and interpreted using tools like editing, classification, coding, tabulation and graphs. In conclusion, the report aims to help Big Bazaar understand customer preferences to improve marketing strategies.
This document discusses a case study of customer expectations and satisfaction at Big Bazaar retail stores in Baroda, India. It begins with an introduction to the retail industry and Big Bazaar. A literature review is then presented on previous studies related to customer expectations, satisfaction, and organized retail. The SERVQUAL model for measuring service quality expectations across five dimensions is described. The study aims to identify customer expectations and satisfaction levels towards Big Bazaar stores using the SERVQUAL dimensions. A survey was conducted with 100 customers and results found that satisfaction levels were positive but expectations were greater than satisfaction.
1. There is widespread debate in the industry around defining shopper marketing, with various definitions focusing on different aspects such as reach, activities, and program initiator.
2. The most encompassing definition is "shopper-centric marketing," which focuses on satisfying shoppers' needs through relevant information, store experiences, and ease of purchase, regardless of the specific marketing stimulus or who funds it.
3. Shopper marketing should aim to reach shoppers through in-store and out-of-store activities designed to influence purchase decisions at any point when shoppers are considering a product category.
This document provides an overview of electronic payment and e-finance systems in India. It discusses various electronic funds transfer systems used by banks in India such as Real Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), Electronic Clearing System (ECS), Immediate Payment Service (IMPS), and core banking solutions that allow customers to access accounts from any branch. It also mentions communication networks like INFINET that connect banks and the role of SWIFT and other international payment systems in facilitating domestic and international funds transfers.
Emerging Global Strategies for Indian Industry Bhadrappa Haralayya.pdfDR BHADRAPPA HARALAYYA
- The document analyzes the weak form efficiency of the Indian stock market, with a specific focus on the National Stock Exchange (NSE).
- It employs statistical tests like run tests and autocorrelation tests on monthly closing index values from 2000-2013 to analyze randomness and independence of stock price changes over time.
- The results of the statistical tests show that the NSE is inefficient in the weak form, as past stock price data can be used to predict future price movements, violating the random walk hypothesis of weak form efficiency.
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This document provides an overview of industrial marketing environments. It begins by defining industrial marketing and explaining that it involves the marketing of products and services to business organizations. It then discusses the importance of understanding the industrial marketing environment for managers. It outlines the different types of industrial marketing environments, including the micro environment of suppliers, distributors, competitors, and publics, as well as the macro environment factors such as economic, social, political, and technological conditions. It also describes different types of industrial customers and business buying situations. Finally, it discusses the concepts of market segmentation and different ways to segment industrial markets geographically, demographically, and based on customer behaviors.
Final report on Consumer Buying Behavior and Factors Affecting their Buying B...Pran Mahato
This document is a project report submitted by Pran Kumar Mahato to the Central University of Jharkhand in partial fulfillment of an Integrated Master of Business Administration degree. The report studies consumer buying behavior and factors affecting buying behavior at Big Bazaar in Bokaro, India. It includes sections on objectives, scope, importance, company profile, literature review, research methodology, analysis and evaluation, recommendations, and conclusions. The report was conducted under the guidance of Shikha Sharma, an HR executive at Big Bazaar.
This document provides a project report on the retail industry and strategies developed by major players. It includes sections on objectives, executive summary, organization overview, research methodology, data analysis, conclusions, suggestions, and limitations. It discusses the evolution of the Indian retail industry, key challenges such as location, merchandise, pricing, and target audiences. It also covers different types of Indian retail like malls, specialty stores, discount stores, and factors driving growth in the organized retail sector in India.
A study of consumer perception on big bazaarProjects Kart
The document provides an overview of the retail industry in India. It discusses the liberalization of the Indian economy in the 1990s which opened the door for large retail players. It defines retailing as the activities involved in selling goods or services directly to final consumers. The objectives, scope and research methodology of a study on consumer perception of apparel brands at Big Bazaar are also outlined.
0601086 customer’s expectations and feedback analysisSupa Buoy
Hi Friends
This is supa bouy
I am a mentor, Friend for all Management Aspirants, Any query related to anything in Management, Do write me @ supabuoy@gmail.com.
I will try to assist the best way I can.
Cheers to lyf…!!!
Supa Bouy
The document provides an introduction and overview of the fashion industry in India, retailing industry in India, and Crocodile, a clothing brand. Some key points:
- The fashion industry in India has potential for growth but Indian brands have not been as recognized globally as foreign brands. Retailing is a large and growing industry in India but remains largely unorganized.
- Crocodile launched in 1907 in Singapore and has since expanded globally. It was launched in India in 1973 and operates manufacturing units in several Indian cities. It competes with other clothing brands in products like shirts, trousers, jeans and offers competitive pricing.
- The document discusses the manufacturing processes and materials used for various Crocodile products and
Big bazaar customer relationship managementAman Bansal
This document is a project report submitted by Rishi Sharma for the degree of Bachelor of Business Administration from Noida International University. The project focuses on analyzing customer relationship management practices at Big Bazaar, a large retail chain in India. It includes an introduction to CRM and its importance. It also discusses the advantages of CRM for Big Bazaar, such as providing better customer service and increasing revenues. Some challenges in implementing CRM at Big Bazaar are inaccurate product information, lack of product knowledge among sales staff, and difficulties in updating pricing and product details. The report aims to assess how CRM influences customer satisfaction levels and the store's overall success.
This document discusses research on customer buying behavior and satisfaction levels at Big Bazaar and DMart hypermarkets in India. It provides background on the changing retail landscape in India with the rise of department stores, hypermarkets, malls, and branded outlets. The study aims to understand current customer tastes, needs, and preferences when shopping at these modern retail formats. It outlines the research methodology, including primary data collection through customer and retailer surveys in four cities in Western Maharashtra, as well as secondary data collection from sources like books, journals, newspapers and the internet. The sample size of the study is 500 customers equally distributed across the four cities.
The document provides an overview of organized retail in India and describes research conducted on customer buying behavior at hypermarkets. It discusses the changing retail landscape in India with the rise of department stores, hypermarkets, malls, and branded retail outlets. The document then describes two large hypermarkets - Big Bazaar and D-Mart - and provides details on their history and product offerings. It outlines the objectives and methodology of the research, which included surveys of 500 customers at stores in four cities in Western Maharashtra. The literature review discusses previous research on customer motivations and behaviors at malls.
Customer satisfaction a study with special reference to ritu we ars at morada...malay srivastava
This document provides an introduction and table of contents for a study on customer satisfaction with a focus on Ritu Wear. The introduction gives an overview of the company profile, objectives of the study, research methodology used, and outlines that the report will analyze data collected from a survey of 50 customers at Ritu Wear's store to understand their preferences and loyalty. It also notes that interviews were conducted with additional customers at the store.
How To Start A Clothing Line?
1.1 Industry Analysis and Trends
It is very important to analyze the market conditions in order to start a business. Out of total retail stores, 64 % of the stores represent the non durable product stores. The revenues of the industry are approximately 1.3 trillion in dollars. The sales of the durable products are summed up as 757 billion dollars.
The Guide to Retail Business Planning quotes that there are sales of about $2.34 trillion which are 1.5 million more than establishment in the year 1995. The sector of non durable retailers had grown in the year 1995. It became the second largest sector in the economy. In the recent era the retail industry has faced a lot of changes. Retail industry is the domain industry of the small businesses in the economy. Small businesses represent the 75 % of retail stores. The discount stores have grown to a great extent in the recent past. Some industry analysts say that the discount stores have 3 times. The retail store like Wal-Mart is responsible for generating 1 job out of 16 new vacancies in the U.S. The retail customers of this era are much changed than the retail customers of the last decade. The perceptions, behaviors and attitudes of customers are much changed. It is need of the day to make new strategies for the businesses to deal with the new changes of he customers’ behaviors.
ACCA BSC APPLIED ACCOUNTANCY PROJECTS ,MBA UK ,USA ,MS,BBA,International Relations Projects are available
You can get MBA/BBA projects at low cost. I know all kind of referencing styles and providing projects to UK and USA students for last 6 years.
There is no need to worry about dead lines or plagiarism because I will provide you plagiarism free work under dead line.
Writing Help Benefits:
Paper’s genuineness and uniqueness GUARANTEED!
The building up of research and writing skills for boosting your academic career to the next level.
sparklessoft@gmail.com
www.sparklessoft.com
Mobile: 00923004604250
skype be.superior1
The document discusses evaluating business ideas through market analysis. It describes several steps to evaluate ideas: 1) Determine the target market and create buyer personas, 2) Conduct market analysis to understand trends and competition, 3) Analyze competitors' strengths/weaknesses, 4) Understand own finances like costs and potential profits, 5) Get feedback from others. Conducting a thorough market analysis helps reduce risk and identify opportunities to position a business competitively by understanding customers, industries, and competitors. The analysis process involves researching the industry, identifying target customers, and assessing competition.
The Indian retail sector has traditionally consisted of small neighborhood stores but is now undergoing rapid transformation and growth. Modern retail formats like supermarkets and malls are expanding rapidly due to factors like liberalization of the economy, rising incomes, and changing consumer preferences. Organized retail makes up only 3% of an estimated $200 billion retail market in India, indicating huge growth potential. Major domestic and global retailers are looking to expand in India through various strategies like foreign direct investment or franchising.
This document summarizes a presentation made to professors by a group of students about retail strategies for Shoppers Stop, an Indian retailer. It discusses Shoppers Stop's history and operations, analyzes their strengths, weaknesses, opportunities and threats through a SWOT analysis, and provides recommendations around targeting younger customers, leveraging changing demographics, developing promotions, and exploring alternative media like mobile and online shopping.
This document summarizes a presentation made to professors by a group of students about retail strategies for Shoppers Stop, an Indian retailer. It discusses Shoppers Stop's history and operations, India's changing demographics that represent opportunities for retailers, and recommends that Shoppers Stop focus on targeting younger customers and expanding their online presence to align with increasing demand for mobile and online shopping.
Research Report On Consumer Buying Behavior In Shopping Mallpugs_rockon
This document summarizes research on consumer buying behavior in shopping malls. It discusses the need to study buying behavior to understand how consumers respond to marketing strategies. It also provides background on the growth of shopping malls in India. The research examined factors like consumer types, expenditure, frequency of visits, and satisfaction with mall services. It found that while consumers like the convenience of malls, some had negative experiences regarding safety standards, after-sales service, and long checkout queues. The objective was to conduct a comparative study of consumer behavior in retail malls.
This document provides a project report on customer preferences for choosing Big Bazaar, a large retail store. The objectives are to study customer preferences and factors affecting their choice of Big Bazaar. 80 customers were surveyed using questionnaires and interviews. The report includes an introduction to Big Bazaar, describing its profile, competitors, and future plans. A SWOT analysis is also provided. The data collected is analyzed and interpreted using tools like editing, classification, coding, tabulation and graphs. In conclusion, the report aims to help Big Bazaar understand customer preferences to improve marketing strategies.
This document discusses a case study of customer expectations and satisfaction at Big Bazaar retail stores in Baroda, India. It begins with an introduction to the retail industry and Big Bazaar. A literature review is then presented on previous studies related to customer expectations, satisfaction, and organized retail. The SERVQUAL model for measuring service quality expectations across five dimensions is described. The study aims to identify customer expectations and satisfaction levels towards Big Bazaar stores using the SERVQUAL dimensions. A survey was conducted with 100 customers and results found that satisfaction levels were positive but expectations were greater than satisfaction.
1. There is widespread debate in the industry around defining shopper marketing, with various definitions focusing on different aspects such as reach, activities, and program initiator.
2. The most encompassing definition is "shopper-centric marketing," which focuses on satisfying shoppers' needs through relevant information, store experiences, and ease of purchase, regardless of the specific marketing stimulus or who funds it.
3. Shopper marketing should aim to reach shoppers through in-store and out-of-store activities designed to influence purchase decisions at any point when shoppers are considering a product category.
This document provides an overview of electronic payment and e-finance systems in India. It discusses various electronic funds transfer systems used by banks in India such as Real Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), Electronic Clearing System (ECS), Immediate Payment Service (IMPS), and core banking solutions that allow customers to access accounts from any branch. It also mentions communication networks like INFINET that connect banks and the role of SWIFT and other international payment systems in facilitating domestic and international funds transfers.
Emerging Global Strategies for Indian Industry Bhadrappa Haralayya.pdfDR BHADRAPPA HARALAYYA
- The document analyzes the weak form efficiency of the Indian stock market, with a specific focus on the National Stock Exchange (NSE).
- It employs statistical tests like run tests and autocorrelation tests on monthly closing index values from 2000-2013 to analyze randomness and independence of stock price changes over time.
- The results of the statistical tests show that the NSE is inefficient in the weak form, as past stock price data can be used to predict future price movements, violating the random walk hypothesis of weak form efficiency.
E-finance technologies have significantly impacted the financial services industry in several ways:
1. Financial firms have adopted e-finance to automate lending decisions, distribute products online, and reduce costs. However, insurance adoption has been slower due to infrequent customer interactions and complex products.
2. E-finance has increased liquidity of financial assets by reducing information costs. This has led to disintermediation as assets migrate from banks to capital markets. However, the impact on monetary policy and risk-sharing is still unclear.
3. E-finance has driven consolidation in banking through scale economies, but consolidation has been less significant in other financial sectors like insurance and securities.
The document provides 10 tips for improving communication skills: 1) Watch your body language and be aware of how you are communicating non-verbally. 2) Remove filler words from your speech like "um" and "ah". 3) Prepare for small talk conversations by having common topics like family, occupation, recreation, and dreams prepared. 4) Tell stories when communicating to make your message more engaging and persuasive. 5) Ask questions and repeat back what the other person said to show you are listening and to clarify understanding. 6) Minimize distractions when communicating with others. 7) Tailor your message to your specific audience. 8) Keep written and verbal communication brief but ensure all necessary information is included. 9) Develop empathy
1703262 PAPER Impact of Ratio Analysis on Financial Performance in Royal Enfi...DR BHADRAPPA HARALAYYA
This document provides an overview of a research project analyzing the impact of ratio analysis on the financial performance of Royal Enfield Motors in Bidar, India from 2018-2021. It includes an abstract, introduction, company profile of Royal Enfield, theoretical background on ratio analysis and financial performance, statement of the problem, objectives and scope of the study. The methodology used primary and secondary data collection. Tools for analysis included comparative balance sheets and income statements, trend analysis and ratio analysis covering profitability, turnover and solvency ratios. Chapter 4 presents the ratio analysis of Royal Enfield Motors' financial statements for 3 years.
"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia."
Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments.
My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.
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Laura Adkins-Hackett, Economist, LMIC, and Sukriti Trehan, Data Scientist, LMIC, presented their research exploring trends in the skills listed in OJPs to develop a deeper understanding of in-demand skills. This research project uses pointwise mutual information and other methods to extract more information about common skills from the relationships between skills, occupations and regions.
In a tight labour market, job-seekers gain bargaining power and leverage it into greater job quality—at least, that’s the conventional wisdom.
Michael, LMIC Economist, presented findings that reveal a weakened relationship between labour market tightness and job quality indicators following the pandemic. Labour market tightness coincided with growth in real wages for only a portion of workers: those in low-wage jobs requiring little education. Several factors—including labour market composition, worker and employer behaviour, and labour market practices—have contributed to the absence of worker benefits. These will be investigated further in future work.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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STREETONOMICS: Exploring the Uncharted Territories of Informal Markets throug...sameer shah
Delve into the world of STREETONOMICS, where a team of 7 enthusiasts embarks on a journey to understand unorganized markets. By engaging with a coffee street vendor and crafting questionnaires, this project uncovers valuable insights into consumer behavior and market dynamics in informal settings."
5 Tips for Creating Standard Financial ReportsEasyReports
Well-crafted financial reports serve as vital tools for decision-making and transparency within an organization. By following the undermentioned tips, you can create standardized financial reports that effectively communicate your company's financial health and performance to stakeholders.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.