This document outlines regulations governing market definition and dominance in the telecommunications sector in Oman. It defines key terms like relevant market, dominance, and joint dominance. It establishes procedures for market definition and determining dominance. The telecommunications regulatory authority can designate service providers as dominant if they enjoy substantial market power in a relevant market. For dominant providers, the authority may impose remedies like transparency, non-discrimination, accounting separation, access obligations, and price controls in order to address competition problems and protect consumers. The remedies are intended to promote effective competition and the public interest in the telecommunications sector.
This document outlines regulations governing market definition and dominance in the telecommunications sector in Oman. It defines key terms like relevant market, dominance, and joint dominance. It establishes procedures for market definition and determining dominance. The telecommunications regulatory authority can designate service providers as dominant if they enjoy substantial market power in a relevant market. For dominant providers, the authority may impose remedies like transparency, non-discrimination, accounting separation, access obligations, and price controls in order to address competition problems and protect consumers. The remedies are intended to promote effective competition and the public interest in the telecommunications sector.
The report provides an update on growth trends in telecom services in Oman from January to March 2008. Key findings include:
- Fixed line subscribers increased 2.2% to 273,997. Postpaid subscribers grew to 224,057 and prepaid increased to 43,112.
- Internet subscribers grew 13.3% to 115,506, with dial up at 52,351 subscribers and broadband (ADSL) increasing 26% to 23,969.
- Mobile subscribers increased 9.2% to 2,730,951 with 98% penetration. Prepaid grew 10.5% while postpaid declined slightly.
- Revenues and ARPU metrics for the major operators Omantel and
This document outlines regulations for providing public voice telecommunications services via Voice over Internet Protocol (VOIP) in Oman. It establishes that licensed telecommunications providers are permitted to offer VOIP services if they comply with relevant laws and their licenses. It specifies requirements for VOIP service providers, such as verifying subscriber identities, meeting quality of service standards, and providing access to emergency services. It also addresses numbering, interconnection between providers, and other technical standards.
Guidelines for service providers on telecom services for persons with special...traoman
The document provides guidelines for telecom service providers in Oman on providing accessible services for people with special needs. It defines key terms and categories 14 types of disabilities. The minimum services required include voice/text services, accessible directories, emergency services, affordable plans tailored for disabilities, billing in accessible formats, priority service, accessible payment options, assistance for disability organizations, accessible websites/outlets, and relay services. The goal is to promote accessibility and inclusion of people with disabilities in telecom services.
Public consultation on access deficit contributiontraoman
The document is a consultation paper from the Telecommunications Regulatory Authority (TRA) of Oman regarding a draft decision on Access Deficit Contribution (ADC). The draft decision outlines a regulatory process for international gateway operators and operators requesting ADC to follow. It defines key terms and sets rules for qualified licensees to annually apply for ADC based on audited accounts and traffic data. Applications must include documentation and an auditor's certificate to justify ADC calculations. ADC will be limited to the portion of access deficit not funded by other economic profits and calculated based on schedules provided. The TRA will notify approved provisional ADC rates and parties must settle differences between provisional and final ADC charges.
The document is a quarterly report on telecom market indicators in Oman for Q1 2012. Some key findings from the report include:
- Total fixed subscribers increased 2.5% to 294,440, mobile subscribers increased 2.44% to 4,926,405, and fixed internet subscribers increased 9.39% to 97,426.
- Penetration rates for fixed, mobile, and internet services per 100 inhabitants also increased. Active mobile broadband penetration increased from 38.8% to 44.2%.
- Blackberry subscribers represented 3.3% of the total mobile base, up from 2.9% last quarter. Fixed broadband subscribers increased 12.72% to 88,164.
166/2007 On the regulation of Internet servicestraoman
This document outlines regulations for internet service provision in commercial outlets and public places in Oman as per Resolution No. 166/2007.
The key points are:
1) Internet service may not be offered in commercial outlets and public places without registration with the Telecommunications Regulatory Authority.
2) Only licensed Internet Service Providers can provide internet access.
3) Internet cafes must comply with regulations around notifying authorities of closures, installing antivirus software, informing users of prohibited content, preventing access to prohibited software/hardware, authenticating and logging user data.
4) Internet cafes are prohibited from allowing Voice Over IP calls and must enable officials to inspect premises and equipment for compliance
This document outlines rules governing anti-competitive behavior in the telecommunications sector. It defines anti-competitive agreements and gives examples. The regulatory authority will monitor the marketplace for anti-competitive conduct, investigate complaints, and impose penalties if needed. Determinations will be made to remedy issues and promote competition through measures like requiring apologies or periodic reporting. The rules are meant to prohibit behaviors that restrict competition as the telecom market in Oman transitions to greater competitiveness.
This document is the license granted by the Telecommunications Regulatory Authority of the Sultanate of Oman to Oman Telecommunications Company (Omantel) to install, operate, maintain and exploit a fixed public telecommunications system in Oman. The license defines key terms, outlines the scope of authorized services, allows for connection to other networks, and specifies license fees including an annual 10% royalty on gross revenues to be paid to the Omani government. The license is granted for 25 years from its effective date and may be modified by agreement between Omantel and the regulatory authority.
This document contains Omantel's response to TRA's ex-ante consultation on telecommunications markets in Oman. It discusses 20 different telecommunications markets that were proposed for regulation by TRA. For each market, Omantel provides comments on the market definition, assessment of dominance, and proposed remedies. Some key points made by Omantel are that many of the proposed markets are actually regulatory remedies disguised as markets, and that it would be better to define technology-neutral markets for access, voice, and broadband rather than separate fixed and mobile markets. Omantel also argues that some proposed wholesale markets duplicate existing retail remedies.
The document defines key terms related to telecommunications regulation in Oman. It defines telecommunications, networks, systems, equipment, services, licenses, operators and other important concepts. It also defines the roles of the Minister of Transport and Communications and the Telecommunications Regulatory Authority. The purpose is to provide clarity around terminology used in telecommunications laws and regulations in Oman.
The report provides an update on growth trends in telecom services in Oman from January to March 2008. Key findings include:
- Fixed line subscribers increased 2.2% to 273,997. Postpaid subscribers grew to 224,057 and prepaid increased to 43,112.
- Internet subscribers grew 13.3% to 115,506, with dial up at 52,351 subscribers and broadband (ADSL) increasing 26% to 23,969.
- Mobile subscribers increased 9.2% to 2,730,951 with 98% penetration. Prepaid grew 10.5% while postpaid declined slightly.
- Revenues and ARPU metrics for the major operators Omantel and
This document outlines regulations for providing public voice telecommunications services via Voice over Internet Protocol (VOIP) in Oman. It establishes that licensed telecommunications providers are permitted to offer VOIP services if they comply with relevant laws and their licenses. It specifies requirements for VOIP service providers, such as verifying subscriber identities, meeting quality of service standards, and providing access to emergency services. It also addresses numbering, interconnection between providers, and other technical standards.
Guidelines for service providers on telecom services for persons with special...traoman
The document provides guidelines for telecom service providers in Oman on providing accessible services for people with special needs. It defines key terms and categories 14 types of disabilities. The minimum services required include voice/text services, accessible directories, emergency services, affordable plans tailored for disabilities, billing in accessible formats, priority service, accessible payment options, assistance for disability organizations, accessible websites/outlets, and relay services. The goal is to promote accessibility and inclusion of people with disabilities in telecom services.
Public consultation on access deficit contributiontraoman
The document is a consultation paper from the Telecommunications Regulatory Authority (TRA) of Oman regarding a draft decision on Access Deficit Contribution (ADC). The draft decision outlines a regulatory process for international gateway operators and operators requesting ADC to follow. It defines key terms and sets rules for qualified licensees to annually apply for ADC based on audited accounts and traffic data. Applications must include documentation and an auditor's certificate to justify ADC calculations. ADC will be limited to the portion of access deficit not funded by other economic profits and calculated based on schedules provided. The TRA will notify approved provisional ADC rates and parties must settle differences between provisional and final ADC charges.
The document is a quarterly report on telecom market indicators in Oman for Q1 2012. Some key findings from the report include:
- Total fixed subscribers increased 2.5% to 294,440, mobile subscribers increased 2.44% to 4,926,405, and fixed internet subscribers increased 9.39% to 97,426.
- Penetration rates for fixed, mobile, and internet services per 100 inhabitants also increased. Active mobile broadband penetration increased from 38.8% to 44.2%.
- Blackberry subscribers represented 3.3% of the total mobile base, up from 2.9% last quarter. Fixed broadband subscribers increased 12.72% to 88,164.
166/2007 On the regulation of Internet servicestraoman
This document outlines regulations for internet service provision in commercial outlets and public places in Oman as per Resolution No. 166/2007.
The key points are:
1) Internet service may not be offered in commercial outlets and public places without registration with the Telecommunications Regulatory Authority.
2) Only licensed Internet Service Providers can provide internet access.
3) Internet cafes must comply with regulations around notifying authorities of closures, installing antivirus software, informing users of prohibited content, preventing access to prohibited software/hardware, authenticating and logging user data.
4) Internet cafes are prohibited from allowing Voice Over IP calls and must enable officials to inspect premises and equipment for compliance
This document outlines rules governing anti-competitive behavior in the telecommunications sector. It defines anti-competitive agreements and gives examples. The regulatory authority will monitor the marketplace for anti-competitive conduct, investigate complaints, and impose penalties if needed. Determinations will be made to remedy issues and promote competition through measures like requiring apologies or periodic reporting. The rules are meant to prohibit behaviors that restrict competition as the telecom market in Oman transitions to greater competitiveness.
This document is the license granted by the Telecommunications Regulatory Authority of the Sultanate of Oman to Oman Telecommunications Company (Omantel) to install, operate, maintain and exploit a fixed public telecommunications system in Oman. The license defines key terms, outlines the scope of authorized services, allows for connection to other networks, and specifies license fees including an annual 10% royalty on gross revenues to be paid to the Omani government. The license is granted for 25 years from its effective date and may be modified by agreement between Omantel and the regulatory authority.
This document contains Omantel's response to TRA's ex-ante consultation on telecommunications markets in Oman. It discusses 20 different telecommunications markets that were proposed for regulation by TRA. For each market, Omantel provides comments on the market definition, assessment of dominance, and proposed remedies. Some key points made by Omantel are that many of the proposed markets are actually regulatory remedies disguised as markets, and that it would be better to define technology-neutral markets for access, voice, and broadband rather than separate fixed and mobile markets. Omantel also argues that some proposed wholesale markets duplicate existing retail remedies.
The document defines key terms related to telecommunications regulation in Oman. It defines telecommunications, networks, systems, equipment, services, licenses, operators and other important concepts. It also defines the roles of the Minister of Transport and Communications and the Telecommunications Regulatory Authority. The purpose is to provide clarity around terminology used in telecommunications laws and regulations in Oman.
522 tra position_onpassiveinfrastructurepc_artraoman
بيان هيئة تنظيم الاتصالات بخصوص المشاورات العامة على مشروع لائحة تأجير البنية التحتية غير النشطة والنفاذ إليها المملوكة لجهات من غير موفري خدمات الاتصالات.
Total fixed telephone lines decreased from October to December while total mobile subscribers increased, reaching over 3.2 million by December. Internet subscribers via broadband and dial-up also grew slightly over this period, with broadband subscribers exceeding 31,000 by December. Prepaid mobile and internet card sales declined some while postpaid mobile and fixed line subscribers remained steady.
This document contains subscriber data for internet, telephone, and mobile services in Malaysia for January, February, and March. It includes numbers for fixed internet subscribers, mobile broadband subscribers, fixed and mobile telephone lines, and mobile subscribers broken down by prepaid and postpaid. The estimated number of mobile internet users was calculated based on the average household size and percentage of the population over 5 years old.
The document shows subscriber statistics for fixed line, mobile, and internet services from October to December 2007. For fixed line, subscribers declined slightly overall but pre-paid increased. Mobile subscribers grew steadily each month to reach over 2.5 million in December, with post-paid also increasing. Internet subscribers rose gradually with DSL connections seeing the most growth.
The document shows subscriber numbers for fixed line, mobile, and internet services from April to June 2007. Fixed line subscribers increased slightly over this period, while mobile subscribers grew more significantly, rising from over 2 million in April to over 2.1 million in June. Internet subscribers peaked in May at just over 66,000 before declining slightly in June.
3. -3-
)930(العددالر�سميةاجلريدة
)أ�(امللــــــحق
اخلدمةجودةمتطلبات
)الرئي�سيةأداءلاؤ�شرات�م(
:املتنقلالهاتفخلدماتالرئي�سيةأداءلاؤ�شرات�م-1
الرئي�سيةأداءلاؤ�شرات�مامل�ستهدفةالقيمة
املكاملاتعددإجماىللالفا�شلةاملكاملاتن�سبة
Percentage of Calls Dropped
%0.8منأقل�
إزدحاملانتيجةتنفذملالتىاملكاملاتن�سبة
املكاملاتعددإجماىللال�شبكةفى
Percentage of Calls Blocked due to
network congestion
%1.1منأقل�
املكاملاتعددإجماىللاملكاملاتت�سليمجناحمعدل
Handover Success Rate
%99 منأكرث�
املكاملاتعددإجماىللاملكاملاتجناحمعدل
Call Success Rate
%95منأكرث�
املكاملاتحتويلمركزفىاخلدمةتوفرن�سبة
أوقاتلاجميعفى
Availability
%99.9منأكرث�
الق�صريةالن�صيةالر�سائلت�سليمأداء�ن�سبة
SMS Delivery
عددإجماىل�من%90ت�سليميجب
5خاللالق�صريةالن�صيةالر�سائل
دقيقة30خاللمنها%99ودقائق
املتنقلالهاتفرقمبنقلاملتعلقةامل�شاكل
Mobile Number portability problems rate
%51 منأقل�
أوقاتلاجميعفىاملتنقلالهاتفبياناتخدمةتوفر
Mobile Data service availability
%99منأكرث�
أوقاتلاجميعفىالبينىالربطتوفر
Interconnection Availability
%99.5منأكرث�
ال�صوتجودة
Speech Quality
مقيا�سفىدرجات3منأكرث�
درجات5منمكون
4. -4-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
فاتورةألف�لكلالفوترة�شكاوىعدد
beneficiaries billing complaints per 1000
bills
1.5منأقل�
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
complaints to the total number of
beneficiaries
%1منأقل�
أيام�10خاللحلهايتمالتىالفوترة�شكاوىن�سبة
الفوترة�شكاوىعددإجماىل�إىل�عمل
Percentage of billing complaintsresolved
within 10 working days
%90منأكرث�
يوم20خاللحلهايتمالتىالفوترة�شكاوىن�سبة
الفوترة�شكاوىعددإجماىل�إىل�عمل
Percentage of billing complaints resolved
within 20 working days
%96منأكرث�
%90لن�سبةاال�ستجابةخاللهاتتمالتىالزمنيةاملدة
اخلدمةعاملمعاونةخدماتمنأقللاعلى
Response time to answer 90%foroperator
assisted services
.ثانية30
:الثابتةللخدماتالرئي�سيةأداءلاؤ�شرات�م-2
اخلدمةمناطقفىاملحليةاخلطوططلباتن�سبة
تقدميتاريخمنعملأيام�ع�شرةخاللنفذتالتى
الطلباتعددإجماىل�إىل�طلبها
Percentage of orders for access lines in
the Served Areas completed within 10
working days
%90منأكرث�
5. -5-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
اخلدمةمناطقفىاملحليةاخلطوططلباتن�سبة
تقدميتاريخمنعملأيام�خم�سةخاللنفذتالتى
الطلباتعددإجماىل�إىل�طلبها
Percentage of orders for access lines in the
Served Areas completed within 5 working
days
%75منأكرث�
الواحدةال�سنةفىخط100لكلأعطاللاعدد
)رئي�سىمق�سم(لكل
)Faults per 100 lines per year(
12منأقل�
)رئي�سىمق�سم(لكلأوقاتلاجميعفىاخلدمةتوفرن�سبة
Availability
%99.99منأكرث�
أربع�خاللإ�صالحها� يجبالتىأعطاللا ن�سبة
�ساعةـرينش�وع
(Percentageoffaultstobe
cleared within 24 hours)
%90أكرث�
اثننيخاللإ�صالحها�يجبالتىأعطاللا ن�سبة
�ساعةو�سبعني
Percentage of faults to be cleared within
72 hours
%99.5منأكرث�
عددإجماىل�إىل�العاملةالعموميةالهواتف ن�سبة
تركيبهامتالتىالعموميةالهواتف
Percentage of payphones in working
order to the total number of public
payphones
%96من أكرث�
وامل�سافاتاملحليةاملكاملاتمنالفا�شلةاملكاملاتن�سبة
الثابتةالطويلة
Unsuccessful call ratio for local and
national fixed calls
%1منأقل�
الثابتةالدوليةاملكاملاتمنالفا�شلةاملكاملاتن�سبة
Unsuccessful call ratio for international
fixed calls
%2منأقل�
6. -6-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
أوقاتلاجميعفىالبينىالربطتوفرا�ستمرارية
Availability of interconnection
%99.5 منأكرث�
ال�صوتجودة
Speech Quality
مقيا�سفىدرجات3منأكرث�
درجات5منمكون
الفوترةجودةعناملنتفعنير�ضاءن�سبة
Percentage of satisfied beneficiaries with
billing quality
%90منأكرث�
ال�صيانةعنالر�ضاءن�سبة
Percentage of satisfaction with
maintainability
%85منأكرث�
للمنتفعنيالعامالر�ضاءن�سبة
Percentage of overall beneficiaries
satisfaction
%85منأكرث�
املقدمةإ�ضافيةلااخلدماتعناملنتفعنير�ضاءن�سبة
Percentage of beneficiaries’ satisfaction
with supplementary services.
%85منأكرث�
امل�ساعدةخدماتعناملنتفعنير�ضاءن�سبة
Percentage of satisfied beneficiaries with
the help services
%90منأكرث�
واعتماديتهاال�شبكةأداء�عناملنتفعنير�ضاءن�سبة
وتوفرها
Percentage of satisfaction with network
performance, reliability & availability.
%90منأكرث�
فاتورةألف�لكلالفوترة�شكاوىعدد
beneficiaries billing complaints per 1000
bills
1.5منأقل�
7. -7-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
beneficiaries complaints to the total
number of beneficiaries percentage of
%1منأقل�
أيام�10خاللحلهايتمالتىالفوترة�شكاوىن�سبة
الفوترة�شكاوىعددإجماىل�إىل�عمل
Percentage of billing complaints resolved
within 10 working days
%90منأكرث�
يوم20خاللحلهايتمالتىالفوترة�شكاوىن�سبة
الفوترة�شكاوىعددإجماىل�إىل�عمل
Percentage of billing complaints resolved
within 20 working day
%96منأكرث�
%90لن�سبةاال�ستجابةخاللهاتتمالتىالزمنيةاملدة
اخلدمةعاملمعاونةخدماتمنأقللاعلى
Response time to answer 90%for operator
assisted services
.ثانية30
:العامةالبياناتخدمة-3
ال�سنةفىخطمائةكلفىأعطاللا
Faults per 100 lines per year
عطال12منأقل�
�ساعة24خاللإ�صالحها�يجبالتىأعطاللان�سبة
Percentage of faults to be cleared within
24 hours
%90منأكرث�
اخلدمةمناطقفىاملحليةاخلطوططلباتن�سبة
طلبهاتقدميتاريخمنعملأيام�10خاللنفذتالتى
Percentage of orders for access lines in
the Served Areas completed within 10
working days
%90منأكرث�
اخلدمةمناطقفىاملحليةاخلطوططلباتن�سبة
طلبهاتقدميتاريخمنأيام�5خاللنفذتالتى
Percentage of orders for access lines in the
Served Areas completed within 5 working
days
%75منأكرث�
8. -8-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
إكمالها�يتمالتىالقائمةالتو�صيالتإعادة�ن�سبة
طلبهامن�ساعاتأربع�خالل
Percentage of reconfigurations of
established connections completed within
4 hours
%90منأكرث�
اتفاقيةفىعليهمتفقهوماعنالتدفقتغرين�سبة
اخلدمة
Throughput
التدفقمن%10
ـنــــمـونـــكمـا�ســـيمقعلىـنيـــعاملنتفـاءــــض�رـا�ســيمق
درجات5
Bbeneficiaries Satisfaction on a 5 grade
scales
درجة3.5منأف�ضل�
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
beneficiaries complaints to the total
number of beneficiaries percentage of
%1منأقل�
ع�شرةخاللحلهايتمالتىاملنتفعني�شكاوىن�سبة
ال�شكاوىعددإجماىللعملأيام�
beneficiaries complaints resolved within
10 working days to the percentage of total
number of complaints
%90منأكرث�
العاديةاخلدمةوت�شملإنرتنتللالنفاذخلدماتاخلدمةأداء�ؤ�شرات�م-4
:ؤجرة�املواخلطوط)Dial Up (الهاتفىاالت�صالطريقعن
تاريخمناخلدمةلتفعيلامل�ستغرقةالزمنيةاملدة
الطلبتقدمي
( Service activation Time )
)Dial Up (الهاتفىاالت�صال-
(leased line(ؤجر�املاخلط-
واحدعمليومخالل-
عملأيام�7منأقل�-
9. -9-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
:اخلدمةإىل�النفاذ
%95منـرــثأكلـاذـفللنـةـــقامل�ستغرـةـــيالزمنـدةــــملا - أ�
.النفاذحماوالت من
Time to access for more than 95% of
the login attempts
.إنرتنتلاخدمةموفرنقطةإىل�النفاذن�سبة-ب
)Percentage of accessing the ISP node at(
)from first attempts(أوىللااملحاولةمن-
)fromsecondattempts(الثانيةاملحاولةمن-
)from third attempts(الثالثةاملحاولةمن-
ثانية30
%80منأكرث�
%90منأكرث�
%100
إنرتنتلاخدمةموفرنقطةتوفرلعدمالزمنيةاملدة
واحد�شهرخالل
ISP node unavailability in one month
دقيقة30
احلزمفقدانن�سبة
Packet loss
%1 منأقل�
أوقاتلاجميعفىاخلدمةتوفرن�سبة
Availability
%99 منأكرث�
حزمإر�سال�فىأخري�للتامل�ستغرقةالزمنيةاملدة
( Latency ) املعلومات
( Local ) املحلية-
( International ) الدولية -
ثانيةميللى200-150-
ثانيةميللى250-200-
:بالفوترةاملتعلقأداءلا
.فاتورةمائةلكلالفوترة�شكاوىن�سبة-
Billing complaints per 100 bills issued
يوم 20 خالل حلها يتم التى الفوترة �شكاوى ن�سبة -
.الفوترةعددإجماىل�إىل�عمل
Percentage of billing complaints resolved
within 20 working days.
مبالغ من %100 إعادةل امل�ستغرقة الزمنية املدة -
، اخلدمة إنهاء� بعد مقدما املدفوعة املاىل ال�ضمان
.وجدتإن�
Timeforrefundofdepositsafterclosureifapplicable
%1منأقل�-
%96منأكرث�-
يوما30منأقل� -
11. -11-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
:بالفوترةاملتعلقأداءلا
.فاتورةمائةلكلالفوترة�شكاوىعدد-
Number of Billing complaints per 100 bills issued
يوم 20 خالل حلها يتم التى الفوترة �شكاوى ن�سبة -
.ال�شكاوىعددإجماىل�إىل�عمل
Percentage of billing complaints resolved
within 20 working days.
ـغلمبا من %100 إعادةل ـرقةـغامل�ست ـةـيالزمن ـدةــملا -
، اخلدمة إنهاء� بعد مقدما املدفوعة املاىل ال�ضمان
.وجدتإن�
Time for refund of deposits after closure
if applicable
1منأقل�-
%96منأكرث�-
يوما30منأقل�-
:الدوليةال�صوتيةللخدماتالرئي�سيةأداءلاؤ�شرات�م-6
املكاملةإجراء�بدءفىامل�ستغرقةالزمنيةاملدة
)الرننينغمة�سماعوحتىالرقمتدويربعد(
Call Set Up Time (Post dialing delay to
ring tone)
ثوانى4منأقل�
الذروة�ساعاتخاللللحركةم�سارلكلاالزدحامن�سبة
Congestion level per Traffic ROUTE
During busy hours
%2منأقل�
الذروة�ساعاتخاللالفا�شلةالدوليةاملكاملاتن�سبة
املكاملاتعددإجماىل�إىل�للحركة
Unsuccessful Call Ratio during busy hour
%3منأقل�
علىؤثر�معطلمعاجلةفىامل�ستغرقةالزمنيةاملدة
رئي�سيةحتتيةبنيةو�صلةفىاحلركة
Resolution time of a Backbone Link fault
impacting traffic
�ساعات4منأقل�
علىؤثر�معطلمعاجلةفىامل�ستغرقةالزمنيةاملدة
الدوىلاملنفذفىاحلركة
Resolution time of International Gateway
fault impacting traffic
واحدة�ساعةمنأقل�
12. -12-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
الذروة�ساعاتخاللاملقا�سممعاجلاتحمولةن�سبة
للحركة
Switch Processor Load during busy hours
%85منأقل�
الدوليةباملقا�سمال�صدىمانعاتا�ستخدامن�سبة
ال�صوتيةللمكاملات
Percentage of Echo Cancellers Usage at
the Central Office
%99.9منأكرث�
ال�صوتجودة
Speech Quality
من درجات3منف�ضلأ
درجات5منمكونمقيا�س
:البحريةالكوابلخلدماتالرئي�سيةأداءلاؤ�شرات�م-7
أوقاتلاجميعفىاخلدمةتوفرن�سبة
Availability
%99.95
اخلدمةم�ستوىاتفاقيةؤ�شرات�م
Parameters according to SLA
اخلدمةم�ستوىاتفاقيةح�سب
:الربيةالكوابلخلدمةالرئي�سيةأداءلاؤ�شرات�م-8
أوقاتلاجميعفىاخلدمةتوفرن�سبة
Availability
%99.95
اخلدمةم�ستوىاتفاقيةؤ�شرات�م
Parameters according to SLA
اخلدمةم�ستوىاتفاقيةح�سب
:االت�صالبطاقاتخلدماتالرئي�سيةأداءلاؤ�شرات�م-9
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
Percentage of beneficiaries complaints to
the total number of beneficiaries
%1منأقل�
االت�صالببطاقاتاخلا�صةاملنتفعني�شكاوىعدد
بطاقة1000لكلالدولية
number of beneficiaries complaints on
international calling cards per 1000 cards
1منأقل�
13. -13-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
:الف�ضائيةاالت�صاالتخلدماتالرئي�سيةأداءلاؤ�شرات�م-10
أوقاتلاجميعفىاخلدمةتوفرن�سبة
Availability
%99.95
اخلدمةم�ستوىاتفاقيةؤ�شرات�م
Parameters according to SLA
اخلدمةم�ستوىاتفاقيةح�سب
:اخلا�صةاالت�صاالتخلدماتالرئي�سيةأداءلاؤ�شرات�م-11
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
Percentage of beneficiaries to the total
number of complaints
%1منأقل�
:)والدولية(املحليةؤجرة�املاخلطوطخلدمةالرئي�سيةأداءلاؤ�شرات�م-12
أوقاتلاجميعفىاخلدمةتوفرن�سبة
Availability
%99.95
:ـةـــــــــــــــــــــــياملحل
املواعيد فى للطلبات الربط لتوفري الوفاء ن�سبة -
.اخلدمةاتفاقيةفىاملحددة
Percentage of fulfillment of Supply Time
for Connection as per SLA
.ال�سنةفىؤجر�مخط100لكلأعطاللاعدد-
failures per 100 beneficiaries per year
املحددةللمدةوفقاإ�صالحها�يتمالتىأعطاللان�سبة-
.اخلدمةاتفاقيةفى
percentage of resolved faults within the
time duration specified in SLA
%90منأكرث�-
أعطال�10منأقل�-
%90منأكرث�-
14. -14-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
:ـةـــــــــــــــــيالدول
املواعيد فى للطلبات الربط لتوفري الوفاء ن�سبة -
.اخلدمةاتفاقيةفىاملحددة
Percentage of fulfilment of Supply Time
for Connection as per SLA
.ال�سنةفىؤجر�مخط100لكلأعطاللاعدد-
failures per 100 beneficiaries per year
على ؤثر�م عطل معاجلة فى امل�ستغرقة الزمنية املدة -
.رئي�سيةحتتيةبنيةو�صلةفىاحلركة
Resolution time of a Backbone Link fault
impacting traffic
املحددةللمدةوفقاإ�صالحها�يتمالتىأعطاللان�سبة-
.اخلدمةاتفاقيةفى
percentage of resolved faults within the
time duration specified in SLA
%90منأكرث�-
أعطال�10منأقل�-
�ساعات4منأقل�-
%90منأكرث�-
:امل�ضافةالقيمةخلدماتالرئي�سيةأداءلاؤ�شرات�م-13
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
beneficiaries complaints to the total of
beneficiaries percentage of
%1منأقل�
:ال�سمعيةالن�صو�ص
.واحديومخاللاخلدمةإجناز�ن�سبة-
Service Fulfilment within one day
.أ�شهر�3لكلمنتفع100لكلال�شكاوىعدد-
Number of Complaints per 100
beneficiaries per quarter
.عملأيام�10خاللحلهايتمالتىال�شكاوى ن�سبة-
Percentage of Complaint resolved within
10 working days
.فاتورة1000لكلالفوترة�شكاوىعدد-
Number of Billing Complaints per 1000
bills
.ال�صوتجودة-
Speech Quality
%95منأكرث�-
�شكاوى5منأقل�-
%95مناكرث-
واحدة�شكوى-
من درجات4منأعلى�-
درجات5منمكونمقيا�س
15. -15-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
:العاليةالقيمةذاتاخلدمات
( premium charged services )
. اخلدمةإجناز�ن�سبة-
Percentage of Service Fulfillment
.أ�شهر�3لكلمنتفع100لكلال�شكاوىعدد-
Number of Complaints per 100
beneficiaries per quarter
إىل�عمليومىخاللحلهايتمالتىال�شكاوى ن�سبة-
.ال�شكاوىعددإجماىل�
.فاتورة1000لكلالفوترة�شكاوىعدد-
Number of Billing complaints per 1000
bills
الطلبعلىبناء-
�شكاوى5منأقل�-
%99مناكرث-
واحدة�شكوى-
الراديوىالنطاقعري�ضالنفاذ41-خدمة
Wireless broadband access service
اخلدمةاجلودةمتطلبات
جميعفىالراديويةال�شبكةلتوفرالزمنيةاملدةن�سبة
أوقاتلا
Radio Network Availability
%95منأكرث�
وخدماتأ�سا�سيةلاللخدماتاملنتفعر�ضاءتقدير
يتمالتىوغريهاالدوليةواخلدماتالبيانات
خاللمنيتمأن�يجب،الرتخي�صمبوجب تقدميها
أ�سا�س�علىحمايد ثالثطرفيجريهام�سوحات
الفعلىالتاريخمن�شهراع�شراثنىبعد�سنوىربع
الرتخي�صل�سريان
Customer perception of basic, data,
international and all other services
provided under the license should be
completed through third party surveys
every quarter from 12 months after the
Effective Date
درجة3.5منأف�ضل�
16. -16-
)930(العددالر�سميةاجلريدة
)أ�(امللحق:تابع
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
Percentage of beneficiaries complaints to
the total number of beneficiaries.
%1منأقل�
املتفقاخلدمةملوا�صفاتوفقااخلدمةتوفرن�سبة
اخلدمةعقدفىعليها
Service Availability
املوا�صفاتمن%10�ضمن
احلزمفقدانن�سبة
Packet loss
%1منأقل�
احلزمأخر�تمتو�سط
Mean packet delay
ثانيةمللى100منأقل�
ع�شرةخاللحلهايتمالتىاملنتفعني�شكاوىن�سبة
عملأيام�
percentage of beneficiaries complaints
resolved within 10 working days
%90منأكرث�
املكاملاتعددإجماىللالفا�شلةاملكاملاتن�سبة
percentage of Calls Dropped
%0.8منأقل�
ال�شبكةفىاالزدحامنتيجةتنفذملالتىاملكاملاتن�سبة
املكاملاتعددإجماىلل
Blocked due to network congestion
percentage of Calls
%1.1منأقل�
املكاملاتجناحن�سبة
Call Success Rate
%95منأكرث�
:الق�صريةالر�سائلت�سليمن�سبة
SMS Delivery
within 5 minutes دقائق5خالل-%90منأكرث�-
within 30 minutes دقيقة30خالل-%99منأكرث�-
أوقاتلاجميعفى البياناتخدمةتوفرن�سبة
Data service availability
%99منأكرث�-
25. -25-
)930(العددالر�سميةاجلريدة
فىالراديويةال�شبكةلتوفرالزمنيةاملدةن�سبة
أوقاتلاجميع
Radio Network Availability
تقل%0.1لكلعمانىريالآالف�خم�سة
بهاامل�سموحالن�سبةعن
ـةــــيأ�سا�سلا ـاتـــمللخد ـعــــفاملنت ـاــــض�ر ـرـــيتقد
وغريها الدولية واخلدمات البيانات وخدمات
يجب ، الرتخي�ص مبوجب تقدميها يتم التى
ثالثطرفيجريهام�سوحاتخاللمنيتمأن�
ع�شر اثنى بعد �سنوى ربع أ�سا�س� على حمايد
الرتخي�صل�سريانالفعلىالتاريخمن�شهرا
Customer perception of basic,data,
international and all other services
provided under the license should
be completed through third party
surveys every quarter from12
months after the Effective Date
درجةلكلعمانىريالآالف�ثالثة
درجات3.5عنتقل
املنتفعنيعددإجماىللاملنتفعني�شكاوىن�سبة
percentage of beneficiaries
complaints to the total number of
beneficiaries
%1لكلعمانىريالآالف�خم�سة
.بهاامل�سموحالن�سبةعلىتزيد
اخلدمةملوا�صفاتوفقااخلدمةتوفرن�سبة
اخلدمةعقدفىعليهااملتفق
Service Availability
%0.1لكلعمانىريالآالف�خم�سة
.بهاامل�سموحالن�سبةعن تقل
احلزمفقدانن�سبة
Packet loss
%1لكلعمانىريالآالف�خم�سة
.بهاامل�سموحالن�سبةعلىتزيد
احلزمأخر�تمتو�سط
Mean packet delay
ميللى1لكلعمانىريالآالف�خم�سة
.بهاامل�سموحاملدةعلىتزيدثانية
)(بامللحق:تابع
26. -26-
)930(العددالر�سميةاجلريدة
خاللحلهايتمالتىاملنتفعني�شكاوىن�سبة
عملأيام�ع�شرة
percentage of beneficiaries
complaints resolved within10
working days
%90منأكرث�
املكاملاتعددإجماىللالفا�شلةاملكاملاتن�سبة
percentage ofCalls Dropped
تقل%1لكلعمانىريالآالف�خم�سة
بهاامل�سموحالن�سبةعن
االزدحامنتيجة تنفذملالتىاملكاملاتن�سبة
املكاملاتعددإجماىلل ال�شبكةفى
percentage of Calls Blocked due to
network congestion
تقل%1لكلعمانىريالآالف�خم�سة
بهاامل�سموحالن�سبةعن
املكاملاتجناحن�سبة
Call Success Rate
%1لكلعمانىريالآالف�خم�سة
بهاامل�سموحالن�سبةعلىتزيد
:)SMS Delivery( الق�صريةالر�سائلت�سليمن�سبة
within5 minutes دقائق5خالل-%1 لكل عمانى ريال آالف� خم�سة -
بهاامل�سموحالن�سبةعنتقل
within30 minutes دقيقة30خالل-%1 لكل عمانى ريال آالف� خم�سة -
بهاامل�سموحالن�سبةعنتقل
أوقاتلاجميعفى البياناتخدمةتوفرن�سبة
Data service availability
%1لكلعمانىريالآالف�خم�سة-
بهاامل�سموحالن�سبةعنتقل
)(بامللحق:تابع